Docusign Reviews & Product Details

Docusign is integrated with Salesforce and it is easy for us for send documents for signature process and also capture the signatures in the documents and maintain everything based on the workflow we create in the same record for tracking purposes. We also have track of how many people the signature request has been sent to and also have a log of parties that signed the document. Review collected by and hosted on G2.com.

The one issue that we are facing in the current workflow is indicate docusign if the party has sent the signed documents in an email, it just keeps sending remainders to the parties. This limitation has been a blocker for us and had to implement additional code on our end to stop those emails. Review collected by and hosted on G2.com.

nothing because I found another company that offers the same thing cheaper and simpler and better in every way Review collected by and hosted on G2.com.

deception and theft (charged me months after I canceled subscription), was not user-friendly, very confusing packages and rules, difficult to figure out, constantly changing the software around, VERY LIMITED SUPPORT (and none when you really need it) Review collected by and hosted on G2.com.

Among all the electronic signature tools I've used, DocuSign stands out as the most user-friendly and accessible for managing signature processes. It has great options to customize default signatures and update them as needed, which simplifies the handling of similar documents that are repetitive. The customer service I've received has been excellent, they are very reliable and fast in their service. Review collected by and hosted on G2.com.

At first it took me some time to get familiar with setting up specific permissions for multiple signers, but once I got over the initial learning curve the tool has become very intuitive for me, so cheers to all! Review collected by and hosted on G2.com.

It is working well for signatures and trusted Review collected by and hosted on G2.com.

The service is giving a lot of errors.

The customer login flow is not working properly

UX is ma ess and very hard to find things

Cancelling plan is impossible - the pages redirects me to another place or asking me to complete puzzles, why? Review collected by and hosted on G2.com.

As an Admin Docusign is Easy to Use and implement. It's integration with User Details is interesting. Customer support is very strong. Review collected by and hosted on G2.com.

Ther is not anything to dislike about Docusign. Review collected by and hosted on G2.com.

Honestly, the product itself is okay—it does what it's supposed to, and we haven’t had too many technical issues with it. Review collected by and hosted on G2.com.

The aggressive upselling is exhausting. Every interaction feels like it’s focused on squeezing more money out of us rather than addressing our actual needs. It’s frustrating to deal with a new sales executive every time, which makes it hard to build any meaningful relationship or continuity. They seem to prioritize revenue from companies rather than offering genuine support or tailored solutions.

We use it for basic e-signature needs, but at this point, we’re reconsidering whether it's worth continuing. The service works, but the pushy sales tactics and lack of consistent account management are becoming too much to ignore. Review collected by and hosted on G2.com.

Literally nothing. It should be easy to to use and it is, but when you think you are done and click finish, it goes into no where land and you cannot find the finished document anywhere and neither can docusign. Review collected by and hosted on G2.com.

No customer service. I have no one to call or get help from and just robo help, which is no help whatsoever. Review collected by and hosted on G2.com.

I love the ease of being able to sign a document electronically and send it to other signatories. It is seamless and easy. I like that I can see the progress of the document in terms of which signatory needs to sign it. Review collected by and hosted on G2.com.

This could be a feature that exists but that my organization has not made available to its employees, but I dislike that I cannot add my own template to my Docusign account. In many instances I have needed to send the same document, but adjusted a few fields for date or name, but I have had to create it from scratch each instance. I also dislike that Docusign will not allow me to change my last name, which I legally changed once I got married. I changed it in my account settings, but I could not adjust my actual signature. Review collected by and hosted on G2.com.

I can use electronic signatures instead of needing to coordinate wet-ink ones. Review collected by and hosted on G2.com.

The platform takes forever to load. It is bogged down by the alerts like "We found PDF Data" and "See your environmental impact!" I send a lot of documents, so seeing these every time is a huge pain to dissmiss them over and over. It is also very buggy and lacks the customization needed. For example, different forms require different date formats. I have no way of customizing the date format of the "Date Signed." The other very user unfriendly thing is Bulk Send. It would be such a time saver if I could just put all of the people in like normal, but instead the feature is unuseable and I end up needing to send all of the envelopes individually. I am now dealing with a glitch and customer support has been horrible and very confusing to navigate. I was supposed to get a call within 3 hours yesterday, but that did not happen. Review collected by and hosted on G2.com.

Seamlessly linked with the ATS software Freshteam and helped in digital onboarding. Review collected by and hosted on G2.com.

Tough to search for specific signed document from their interface. Access management and user level customisation can be improved. Review collected by and hosted on G2.com.