The best thing about DocuSign CLM is its ability to automate and streamline the entire contract lifecycle, from creation and negotiation to approval and storage, which significantly reduces manual work and speeds up processes. I also appreciate its centralized repository, which makes it easy to track, search, and manage contracts, as well as its advanced AI features that help identify risks and extract key contract terms for better compliance and decision-making Review collected by and hosted on G2.com.
One drawback of DocuSign CLM is that customer support can sometimes be slow to respond or lacks the depth of expertise required for complex implementation issues, which frustrates users needing timely resolutions. Additionally, while the platform is generally intuitive once set up, some users find that updates or changes occur infrequently, leading to periods where the interface or certain processes feel less user-friendly or outdated until improvements are made. Review collected by and hosted on G2.com.
