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Docusign CLM Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Docusign CLM Media

Docusign CLM Demo - Manage and interact with agreements directly on your Opportunities.
Manage and interact with agreements directly on your Opportunities.
Docusign CLM Demo - Generate new agreements from predefined templates.
Generate new agreements from predefined templates.
Docusign CLM Demo - Merge Salesforce data into contract with simple forms.
Merge Salesforce data into contract with simple forms.
Docusign CLM Demo - Review and approve from any location or device.
Review and approve from any location or device.
Docusign CLM Demo - Create workflows for collaboration and review.
Create workflows for collaboration and review.
Docusign CLM Demo - Centralize negotiation, redlining and version control.
Centralize negotiation, redlining and version control.
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Docusign CLM Reviews (425)

Reviews

Docusign CLM Reviews (425)

4.3
425 reviews

Pros & Cons

Generated from real user reviews
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LF
Application Developer
Information Technology and Services
Small-Business (50 or fewer emp.)
"A true masterpiece for seamless remote work with simplified document approvals,UI need enhancements"
What do you like best about Docusign CLM?

One of it's impeccable feature e-signatures which helps with streamlining our sensitive documents approvals with routing directly to the approvers for quick processing of contracts and faster closing of deals.I like it for efficient collaboration within departments with everything signed on time and has made remote work easy for no back and forth email,as we get alerts for documents needing urgent approvals. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

Legendary with streamlining documents approvals with efficient E-signatures process.The interface needs some enhancements. Review collected by and hosted on G2.com.

SJ
Software Engineer
Enterprise (> 1000 emp.)
"Powerful Automation, but Slow at Times"
What do you like best about Docusign CLM?

I mostly like Docusign CLM for its powerful automation, intuitive interface, and centralized contract management. The integration with tools and the ability to save significant time also stand out to me. It effectively automates the contract lifecycle from drafting and negotiating to storage, with customizable rules and templates, and it solves the problems of slow, error-prone, and non-compliant contract processes by automating workflows using efficient digital processes. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

There are slow load times, especially when dealing with large documents or datasets, and also searching contract functionality is also a pain that could be improved. Review collected by and hosted on G2.com.

Deepak K.
DK
Category Manager - Consulting (IT, Engineering , Manpower & Staffing, Professional Services)
Enterprise (> 1000 emp.)
"Docusign CLM - A Reliable and Efficient E- Signature Solution"
What do you like best about Docusign CLM?

What i like best about Docusign CLM is the ability to centralize and automate the entire contract lifecycle. From drafting and collaboration to approval and storage, everything is streamlined in one place. The integration with other tools like Salesforce and the ability to create templates and workflows really helps reduce manual work and minimize errors. Its specially useful for keeping track of the contract versions and ensuring compliance across departments. The platform is intuitive and once the workflows are setup, it saves a lot of time and back and forth. It is also easy user interface and mobile frendly so i can also use it on my mobile easily. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

The signing features with freehand could be better, the initial setup and configuration can be quite complex and need external support Review collected by and hosted on G2.com.

KK
Regional Director
Enterprise (> 1000 emp.)
"The worst software experience I've ever had"
What do you like best about Docusign CLM?

Truly there is nothing I like about DocuSign CLM. Run for the hills and do not buy this product for your Sales Team. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

This is one of the most cumbersome and exhausting softwares I've ever used. I'm a sales rep where my company just switched to Docusign CLM from using SalesForce native workflows. DocuSign CLM is extremely inefficient and unnatural to use. It is difficult to determine which quotes tie to which opportunity. It is difficult to manage when a customer sends you a contract on their docusign. it is difficult to wet signature contracts. it is difficult--nay, impossible--to look up historical approvals and internal notes. Docusign clearly just acquired Spring CLM and did a poor job of integrating its features within Original Docusingn and SalesForce.

This has increased the time it takes for me to do every day tasks in my sales role, and even worse, I've seen sales reps become apathetic to their jobs with the constant road blocks this tool creates in day-t0-day workflows. Review collected by and hosted on G2.com.

MG
Business Analyst
Small-Business (50 or fewer emp.)
"Good tool with secure storage"
What do you like best about Docusign CLM?

I like how it keeps documents organized and speeds up approvals. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

The downside is that it can be a little tricky to learn and not always the easiest to navigate, but overall, it’s been a helpful tool. Review collected by and hosted on G2.com.

CH
Production Scheduler
Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Organized and User-Friendly, Room for Improvement"
What do you like best about Docusign CLM?

I really like the simplicity of Docusign CLM and how it helps me not lose track of things. It keeps everything organized and is easy to navigate. I enjoy how well the overall website works, which makes my tasks smoother. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

Sometimes when I'm trying to test the changes in the flow I made, it doesn't behave like I thought it would. Review collected by and hosted on G2.com.

GB
Director of Operations
Small-Business (50 or fewer emp.)
"Easy of Use Platform"
What do you like best about Docusign CLM?

Easy of Use and Implementation and ease of intergration. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

Logging in to the platform takes too long. Review collected by and hosted on G2.com.

Erica B.
EB
Digital Content Creator
Small-Business (50 or fewer emp.)
"Powerful CLM Tool, but Not Without a Learning Curve"
What do you like best about Docusign CLM?

DocuSign CLM takes the chaos out of contract management. Version control? Handled. Approval workflows? Streamlined. Audit trails? Automatic. The integration with Salesforce is solid, and once it’s customized to your organization’s needs, it seriously levels up your contract processes. If you’re drowning in redlines and missing deadlines, this tool can be a game changer. It makes contract management less of a fire drill and more of a smooth system. Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

It’s not plug-and-play. The onboarding process is... a journey. Configuration is complex, and if you don't have someone on your team who really gets CLM systems—or access to a DocuSign implementation partner—you’ll hit some snags. And while the tool is robust, the user interface feels a bit dated and can be clunky at times. Reporting also isn’t as flexible out-of-the-box as you'd expect. Review collected by and hosted on G2.com.

Ryan C.
RC
Architect
Design
Mid-Market (51-1000 emp.)
"Use for electronic contracts"
What do you like best about Docusign CLM?

Compared to a lot of other electronic document management platforms, Docusign is a trusted name and its by far the easiest to use and organize our templates and to send to clients. It has evolved so much over the past 4 years alone that I felt compelled to write a review. The improvements have turned this platform into our company's one stop shop when it comes to sending signatures for verification. We use this several times a month and I must say the implementation of this at the firm was an easy one two three. Its so easy to use we haven't needed any customer support! Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

All the features could seem overwhelming when you first use it but if you only need it for a handful of documents, this is the platform for you! For us its the right amount of customization but I could see many firms only need maybe 3 or 4 things this platform offers. Review collected by and hosted on G2.com.

Julia S.
JS
Customer success consultant
Mid-Market (51-1000 emp.)
"Efficient and Easy Experience"
What do you like best about Docusign CLM?

You can seamlessly connect documents across systems making it easier than ever to connect on agreements Review collected by and hosted on G2.com.

What do you dislike about Docusign CLM?

There is a slightly unfriendly user interface for users, frequent sign ins etc. I know this comes down to safety but it can be a pain Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

14 months

Average Discount

13%

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Docusign CLM Features
Contract Creation
Contract Templates
Contract Editing
Software
Documents
Templates
Automation
Workflow
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Docusign CLM