--- title: Docusign CLM Reviews meta_title: 'Docusign CLM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 492 reviews by the users' company size, role or industry to find out how Docusign CLM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 492 scale: '5' date_modified: '2026-07-05' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign CLM Reviews **Vendor:** Docusign **Category:** [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) **Average Rating:** 4.3/5.0 **Total Reviews:** 492 ## About Docusign CLM While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. Docusign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees. Key Features: Central Repository, Advanced Search & Find, Version Control, Clause Library, Collaboration with internal and external parties, Redlining, Simple & Advanced Workflows, Tagging, Mobile Access, Multi Platform integrations (including tight integration with Salesforce). ## Docusign CLM Pros & Cons **What users like:** - Users appreciate the **ease of use** with DocuSign CLM, enjoying fast and effortless document signing and tracking. (126 reviews) - Users appreciate the **fast and simple electronic signing** process of DocuSign, enabling efficient document management from anywhere. (66 reviews) - Users value the **global accessibility of digital signatures** in Docusign CLM, enhancing efficiency in document handling and client interactions. (59 reviews) - Users value the **ease of document management** with Docusign CLM, simplifying processes like approvals and organization. (59 reviews) - Users value the **simplicity of remote signing** with Docusign CLM, enhancing convenience and efficiency in document management. (55 reviews) - Users appreciate the **efficiency** of DocuSign CLM, notably in automating and streamlining contract lifecycle processes. (52 reviews) - Users value the **time-saving automation** of Docusign CLM, efficiently centralizing the entire contract lifecycle. (50 reviews) - Users appreciate the **time-saving efficiency** of Docusign CLM, enabling quick document approvals and seamless collaboration. (49 reviews) - Users value the **efficiency and convenience** of DocuSign CLM for obtaining signatures swiftly and securely from anywhere. (47 reviews) - Intuitive (42 reviews) **What users dislike:** - Users find Docusign CLM to be **expensive** and limiting, especially for small businesses with numerous envelopes to send. (28 reviews) - Users face a **steep learning curve** with Docusign CLM, requiring time and support to become efficient. (23 reviews) - Users find **signature issues** arise from difficulty in navigation and quick expiration of signing links. (17 reviews) - Users find the **complex setup** of Docusign CLM challenging and often require external support for implementation. (16 reviews) - Users find the **learning curve steep** , requiring time and support to achieve proficiency with DocuSign CLM. (15 reviews) - Users find the **learning difficulty** of Docusign CLM challenging, needing proper training to navigate effectively. (15 reviews) - Complex Workflows (14 reviews) - Poor Interface Design (13 reviews) - Users find the **initial setup and implementation time-consuming** , making it challenging for smaller companies to adopt smoothly. (13 reviews) - Difficulty (12 reviews) ## Docusign CLM Reviews ### 1. Digi Sign Quick Business **Rating:** 5.0/5.0 stars **Reviewed by:** Krupesh S. | Assistant Vice President, Solution Sales, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Docusign CLM?** The easy to use by any profile of person. Definitely it expedites the process of the business It is integrated with Salesforce which was not difficult to implement **What do you dislike about Docusign CLM?** UI needs to be better. It is easy to use but still can be better **What problems is Docusign CLM solving and how is that benefiting you?** Paperless work. ### 2. User friendly tool for creating and uploading contracts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Docusign CLM?** 1. I use DocuSign in my organization to generate contracts, upload 3rd party documents and store contracts in proper folders. 2. I can easily generate reports based on the attributes of the contracts. 3. I can send contracts for external review. **What do you dislike about Docusign CLM?** Sometimes DocuSign takes a lot of time to generate the merge preview, and it gets unresponsive when we update multiple attributes of the contract. Reports also take a lot of time to generate **What problems is Docusign CLM solving and how is that benefiting you?** We can quickly generate contracts and send them to our internal approvals to finalize the contract and also send for external review to get the client's feedback. The contracts signed in DocuSign will automatically get stored in the correct folders. ### 3. Seamless integration with Salesforce - Easy and secure signature solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Zain U. | Senior Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2023 **What do you like best about Docusign CLM?** Docusign integration with Salesforce is seamless. It helps to reduce the sales cycle and allows us to manage electronic signatures for contracts and agreements with our customers from within the salesforce platform. **What do you dislike about Docusign CLM?** Managing tags manually is sometimes frustrating. There should be more ready-to-use templates for a variety of businesses. Pricing can be reduced further for smaller organisations that still need additional features. **What problems is Docusign CLM solving and how is that benefiting you?** DocuSign helps with our contract lifecycle with our customers within Salesforce. It has enabled us to automate compliance checks and workflows, reducing risk. Collaboration between cross-functional team has improved by using docusign. ### 4. Getting documents signed became so easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Docusign CLM?** It is just a few clicks digital signature. Previously we had to print out the agreement, sign it. Courier it to our clients and then get it back. Now it is just a click of a button. The document is signed and received back. **What do you dislike about Docusign CLM?** I don't think there is anything I can complain about. **What problems is Docusign CLM solving and how is that benefiting you?** It's solving my day to day problem of getting agreements signed and sharing it with the stakeholders ### 5. Powerful tool to analyze and extract data from your contracts **Rating:** 5.0/5.0 stars **Reviewed by:** Letitia H. | Customer Operations & Programs Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Docusign CLM?** Time-saving: Contract Analytics helps me save time by automating the process of contract review and analysis, which can otherwise be a tedious and time-consuming task. Improved accuracy: I can identify key data points with a high degree of accuracy, reducing the chances of errors or omissions that can occur with manual contract review. **What do you dislike about Docusign CLM?** There is nothing that I dislike so far regarding DocuSign Contrac Analytics. I could not identify any issues **What problems is Docusign CLM solving and how is that benefiting you?** It helps save time by automating the process of contract review and analysis, which would otherwise be a time-consuming and tedious task. ### 6. A Game-Changer for Streamlining Business Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Docusign CLM?** We use DocuSign CLM to generate contracts, send them for approval and get them signed. We can easily send contracts for external review and view their updates with the redline feature in DocuSign. We also use DocuSign Edit to easily edit the documents and this saves the edits automatically. **What do you dislike about Docusign CLM?** We haven't faced any significant issues with CLM. Minor issues include: 1. Loading times can be reduced. 2. Ability to view different file types; at present, we can only view docx and pdf. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Generating and storing contracts is simple. 2. Saving time by getting contracts signed digitally. 3. Sending contracts for the external review. ### 7. The best way to get contracts signed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Docusign CLM?** I love how easy it is to customize each contract to each client and how we are able to track the progress of each one. **What do you dislike about Docusign CLM?** So far there has not been anything that we've disliked about docusign! **What problems is Docusign CLM solving and how is that benefiting you?** It allows us to keep track of our contracts, as well as keep all of our information secure. ### 8. Good tool for contract creation and storage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Docusign CLM?** As an admin, I love the features that DocuSign CLM provides. We have the option to create workflows based on the client's requirements, we can create smart rules, eForm etc. Generating contracts through Intake forms is very straightforward, and the preview is very useful for correcting any errors. **What do you dislike about Docusign CLM?** Integrating this with other software can be a bit challenging. There is no information on what each step does in a workflow; having this information will make our lives as admins easy. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Creating contracts and storing them in the proper folder structure. 2. We can create complex workflows for the approval process. 3. Easy to use. ### 9. Good Tool and great support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Docusign CLM?** We can create advanced workflows based on the client's requirements; as an admin, we have multiple options to kick-start a workflow. We can create smart rules to send reports to users automatically. The best thing I like about DocuSign is its support team, they are very responsive. **What do you dislike about Docusign CLM?** Need more advanced workflow training materials, ex - a guide to explain what each step does in a workflow would be very useful and help new users build workflows easily. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Getting contracts signed and finalized is a breeze with DocuSign. 2. Creating and sending reports of the contracts to users. 3. Integrating this with other software. ### 10. One of the best CLM available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Shobhit K. | Lead Manager Alliances and Partnership (APAC & Europe), Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Docusign CLM?** Easy to create signature and simultaneously signing on multiple pages in a document. **What do you dislike about Docusign CLM?** Nothing in particular. The software is robust and easy to use. **What problems is Docusign CLM solving and how is that benefiting you?** Now everything is going digital so are the signatures and in our everyday life we need to sign multiple documents each day. ### 11. Efficient Docusign **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Docusign CLM?** I like that it is easy to format the document and choose where to include signatures. The convenience and efficiency when sending, filling out forms, and complete documents is top notch. **What do you dislike about Docusign CLM?** There is nothing I dislike about docusign **What problems is Docusign CLM solving and how is that benefiting you?** It is enabling us to send and complete documents and forms to many different parties easily. We also use it for contracts. ### 12. Good software for Contract creation and management **Rating:** 4.0/5.0 stars **Reviewed by:** S N. | Assistant manager, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Docusign CLM?** 1. Creating workflows based on our company's requirements. 2. Smart Rules to send reports to particular users/groups. 3. User-friendly interface. 4. Sending for external user review is very easy. 5. Good Support Team. **What do you dislike about Docusign CLM?** 1. Adding more filters in reports. 2. Ability for admins to view the workflow step failure messages. **What problems is Docusign CLM solving and how is that benefiting you?** Helping us route contracts to the External party for their review and getting the contract signed through DocuSign eSignature. Integration with Salesforce. Helping us create contract reports. ### 13. Docusign Experience **Rating:** 5.0/5.0 stars **Reviewed by:** William A. | People Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Docusign CLM?** Docusign is an incredible tool where we can attach documents for digital signature such as contracts, documents that require signature of both parties. It is possible to include custom fields, such as name, date, stamp. The tool also allows editing so that others can receive it as a copy or just as a preview. It is also possible to send to several users at once. Another very useful feature is the possibility to create digital forms based on customised templates. I really like docusign because it saves a lot of time and the paper savings are gigantic. This tool has revolutionised the human resource activities of our company. **What do you dislike about Docusign CLM?** It's hard to say something negative about Docusign but maybe the tool could have some features for batch download. I believe that having the support of people who speak our own language could help in the diversity of knowledge and learning. **What problems is Docusign CLM solving and how is that benefiting you?** Solved several problems such as the digitization of benefit forms online, work contracts signed digitally, saved me a lot of time and paper savings as well as agility in the processe ### 14. User-friendly tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Docusign CLM?** Using DocuSign has reduced our time to get a contract signed. With this tool, negotiating with the external party is very easy. DocuSign automatically tracks the edits that the external reviewer made. I also use DocuSign Edit to make contract changes, and this tool automatically uploads the new version. **What do you dislike about Docusign CLM?** Sometimes I face latency issues where my merge preview takes longer than usual. Adding more filters in report would be helpful **What problems is Docusign CLM solving and how is that benefiting you?** 1. It Saves time as everything in DocuSign can be automated. 2. Sending reports to External users through smart rules. 3. The folder security in DocuSign helps secure our contracts. ### 15. Sold a solution that is more of a problem **Rating:** 1.0/5.0 stars **Reviewed by:** Eric H. | Head of Commercial Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Docusign CLM?** Highly customizable, but almost to a fault. I appreciate that it is an enterprise tool and can be configured to work with any sales process, and its ability to connect strongly with Salesforce is a plus - if only the Salesforce integration actually worked as expected! **What do you dislike about Docusign CLM?** This thing is so buggy!! It seems like every other day I'm finding a new bug, or a capability that doesn't work as expected - and their support / customer success function SUCKS! Their sales team has basically ghosted us since the point of sale, and seems to have very little interest in ensuring we are gaining value from the tool. **What problems is Docusign CLM solving and how is that benefiting you?** Our contracting process was fairly manual and complex, so we were looking for a tool to help streamline the process and increase visibility around the org. It's been useful for some contracts, but has actually caused a lot of pain & distrust because of how non user-friendly the solution is. ### 16. Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Mayte R. | N/A, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Docusign CLM?** The best thing bout DocuSign was how easy it was to use. It made sending out and receiving signed documents fast and effective. We no longer had the long wait to receive it through mail or have the client print it out on their own and scan it back. **What do you dislike about Docusign CLM?** One con with Docusign was that it asked for a signature before showing the document, confusing some clients who did not want to sign without seeing it first. Maybe sending a pin or a different verification form would be more helpful. **What problems is Docusign CLM solving and how is that benefiting you?** The problems DocuSign solved were sending and receiving signed contracts without a long wait from having to mail, email or fax a contract and fast retrieval of the contract. ### 17. Review of DocuSign CLM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Docusign CLM?** It is so easy to use and very intuititve **What do you dislike about Docusign CLM?** The login is sometimes hard and autopopulates the wrong info; some of our clients dont use it **What problems is Docusign CLM solving and how is that benefiting you?** It helps us provide documents to our clients to sign and it works with Intercom. ### 18. Super Intuitive, easy to use and overall great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Sue N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Docusign CLM?** How easy it was to understand and be able to achieve the analytics I needed. Intuitive, simple and overall ease of use makes it a wonderful tool. Having these available is hands down the best! **What do you dislike about Docusign CLM?** There wasn't anything I disliked to be honest. Having the contract data just makes it that much easier to understand the who/what/where/when. Having that information and a great UX is hands down the best **What problems is Docusign CLM solving and how is that benefiting you?** makes the abilities to sign contracts, have copies readily available and ensure client sees all that is necessary. i can see which areas they spend time on and where I may need to revisit with client ### 19. One of the better tools out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Docusign CLM?** We use DocuSign to generate contracts, upload contracts and file them. DocuSign CLM, along with DocuSign eSignatures, helps our organization to get contracts signed more efficiently. **What do you dislike about Docusign CLM?** The user interface could have been more friendly. Adding multiple filters in a report will help to narrow down results further. **What problems is Docusign CLM solving and how is that benefiting you?** DocuSign can be helpful to any organization with a lot of contracts to manage. When I used it, tracking my contracts was quite simple. Additionally, it can save significant time during the contract lifecycle because it automates numerous processes and does not require human intervention. ### 20. CLM Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Docusign CLM?** Easy to use. Easy to navigate. User friendly. The task is very straightforward. It will go directly to receipient's email address and there will be notification as well. **What do you dislike about Docusign CLM?** Inadequate customer support or delayed responses to inquiries can frustrate users who rely on timely assistance. Integration Limitations: If the platform lacks seamless integration capabilities with other software systems or applications, it may hinder some users' overall efficiency and productivity. **What problems is Docusign CLM solving and how is that benefiting you?** Streamlined Contract Management: DocuSign CLM helps centralize and automate contract management processes, making it easier to create, store, track, and manage contracts throughout their lifecycle. This reduces manual effort, minimizes errors, and improves overall efficiency. ### 21. CLM to streamline the quoting process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Docusign CLM?** It streamlines our processes and saves us time. **What do you dislike about Docusign CLM?** Nothing yet; the tool is brand new for our team. We are still working out the kinks. **What problems is Docusign CLM solving and how is that benefiting you?** Streamlining our contract process. ### 22. Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Docusign CLM?** Really helpful product, gives insights that make us more efficient **What do you dislike about Docusign CLM?** No major complaints, appreciate what it does **What problems is Docusign CLM solving and how is that benefiting you?** Making us more efficient and spend less time negotiating same points across deals ### 23. Consultant of Contract Life Cycle management **Rating:** 5.0/5.0 stars **Reviewed by:** girish mn M. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Docusign CLM?** It is the Best in many terms of handling Contracts in DocuSign it provides various options for clients contract management, Workflow automation, Reporting and analytics for the Contracts which is very useful. **What do you dislike about Docusign CLM?** It is Little Technical and more focus required for new Learns to undersatnd. **What problems is Docusign CLM solving and how is that benefiting you?** It is very easy to Route Legal docs to Route to the Clients ### 24. Best way to get contracts created and signed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Docusign CLM?** It makes it incredibly easy to create contracts with signature fields and templates for multiple uses. I also love that you can set up various signers and approvers of an agreement. **What do you dislike about Docusign CLM?** If there was a way to automatically remind a signee of a contract that needs a signature or terminate an agreement once it expires, that would be ideal, but it doesn't have it currently. **What problems is Docusign CLM solving and how is that benefiting you?** Docusign makes it much easier to create contracts, send them to various signers, and speed up the end of the sales process. It helps me track which arrangements are still pending signature. ### 25. CLM Expertise review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Docusign CLM?** Intake form fields can be customised through JSON which is helpful option. Repeatable attributes helps in capturing all the signers who signs the documents. **What do you dislike about Docusign CLM?** CLM doesnot support excel file type except the CSV. There are no reports build to generate the empty folders in CLM. No reports are configured to know the folder security permission. **What problems is Docusign CLM solving and how is that benefiting you?** Through workflow it is easy to complete updating the attribute values for multiple contracts. Configuring error handling and email notifications in the workflow helps the admins to know the status of executing workflow. ### 26. Work made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Docusign CLM?** Our organization uses this software to onboard new employees and get their signatures on essential documents. We can also send the contracts to our Legal team for their approval. It is straightforward to use with almost every feature an organization might need. **What do you dislike about Docusign CLM?** So far, the product is serving well, but users sometimes face latency issues when the server load is high. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Saves time as everything can be automated. 2. Cloud-based platform and is very secure ### 27. Provides great platform for managing the agreeements **Rating:** 4.5/5.0 stars **Reviewed by:** Girish M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Docusign CLM?** DocuSign is more popular as a leading electronic signature and digital transaction management platform for the clients **What do you dislike about Docusign CLM?** It has minimal options to learn and it is more expensive. **What problems is Docusign CLM solving and how is that benefiting you?** it is automate the approvals and reduce the errors and easy way of siging ### 28. Perfect Tool for keeping contracts organised! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Docusign CLM?** We manage our contracts with the aid of DocuSign CLM, which streamlines and expedites our procedure. Our tasks have been automated, which allows us to conduct business more quickly. Because it offers templates, creating documents has become simpler for us. **What do you dislike about Docusign CLM?** I have not found any significant cons apart from the latency issues while previewing the merged document. **What problems is Docusign CLM solving and how is that benefiting you?** Boost the results of business processes Boost the agility of corporate processes Improve decision-making Increase operational and internal efficiency ### 29. User Friendly Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Docusign CLM?** The ease of use for putting together documents and contracts, viewing if the document was received by recepient and being able to see if they have opened the document or not. Being notified of completion is super helpful. **What do you dislike about Docusign CLM?** This may be an option now but it wasn't previously while I was using this product; It would be super helpful if it would automatically resend if the receipent did not open the document/contract. **What problems is Docusign CLM solving and how is that benefiting you?** Simplifying contract negotiations while also assisting with risk management ### 30. Great tool that makes contract signing easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Docusign CLM?** It makes contract signings quick and easy, and saves time and money **What do you dislike about Docusign CLM?** Not much actually, maybe the ability to make additional custom changes **What problems is Docusign CLM solving and how is that benefiting you?** It's allowing us to manage our contracts in an easy and concise manner ### 31. Easy to use, even if you have no experience **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Docusign CLM?** DocuSign makes it easy to obtain signatures electronically, for the times you can't all be together. It's easy to send off the desired document & easy for the recipient to read through & sign / initial when ready. Even those without advanced computer skills have been able to figure it out. **What do you dislike about Docusign CLM?** I like that a fully signed copy is sent over once all signatures have been obtained, but it's sometimes hard to go back & find later if needed again later. **What problems is Docusign CLM solving and how is that benefiting you?** It helps to get documents legally signed without having to do so in person. ### 32. CLM for beginners **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Docusign CLM?** CLM is a user friendly tool, which allows to fix the errors. Easily accessable on mobile phone for signature. Approval process is a straight forward and simple process to complete, not as other tools. **What do you dislike about Docusign CLM?** Enabling Special characters to include in folder naming could have been better. Workflow failure does not always specify the exact reason. **What problems is Docusign CLM solving and how is that benefiting you?** Post signature, moving and storing the document to different location was a difficult task to maintain; but with CLM we have a good storage space available to retain the documents. ### 33. CLM Implementation **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Docusign CLM?** DocuSign CLM has the flexibility for its users to configure the system as per the business needs. Through workflows it is simple to complete the migration of documents. **What do you dislike about Docusign CLM?** Integration of documents from different environment to CLM gets delayed by using filezila. Latency is noticed across the CLM tool. **What problems is Docusign CLM solving and how is that benefiting you?** Deployment of configuration from UAT environment to Production is made easy for admins to deploy as package. Applying folder attributes is something special from other CLM tools. ### 34. Using Docusign to Streamline Customer Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Docusign CLM?** DocuSign makes everything easier for us using automated data extraction which reduces the need for manual data entry, saves time and reduces the risks of errors. **What do you dislike about Docusign CLM?** DocuSign has limited contexual understanding which means it may struggle to understand the full context and intent behind certain languages or clauses. This could lead to missed insights. **What problems is Docusign CLM solving and how is that benefiting you?** The automation offered by DocuSign can minimize the need for human intervention in routine contract review tasks, allowing legal professionals to focus on strategic initiatives. ### 35. Send and Receive Contracts with Ease **Rating:** 3.5/5.0 stars **Reviewed by:** Marisa L. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Docusign CLM?** It makes sending and receiving contracts both internally and from clients extremely easy. The UI is simple and while it may take a little while to get a hang of, once you do, it is simple as can be. **What do you dislike about Docusign CLM?** There aren't many options to customize the interface or widgets but it still gets the job done enough. **What problems is Docusign CLM solving and how is that benefiting you?** It solves the back and forth that is typically involved in contracts by making it much more efficient, faster & smoother. It also avoids having to have both people physically sign and scan the paperwork. ### 36. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Docusign CLM?** Save you days from hassle for things need to be change quickly in a contract it helps you also to access it anywhere and it manages to be with Salesforce was great. For it to run on a no. 1 CRM platform was great. **What do you dislike about Docusign CLM?** So far things were kinda interesting on how it works with salesforce. Kinda like it more than things and the flows since it helps you make it better so far I don't any dislikes. **What problems is Docusign CLM solving and how is that benefiting you?** I guess less time consumed in creat different versions of documents. And how it is being accessible, something that you would look forward how it will improve through the years for those businesses seeking how to automate their process. ### 37. Contract processing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Docusign CLM?** Clm has made man's life easy by automating manual human effort. Clm allows to pass contracts to multiple recipients at the same time with less effort to complete the task. **What do you dislike about Docusign CLM?** User guide could have been more informative. Exporting the report could have included other file format too. **What problems is Docusign CLM solving and how is that benefiting you?** CLM allows us to send emails on behalf of other individuals by adding their email address to workflows. It takes less time to fully execute a contract. ### 38. Good software for business to manage contracts **Rating:** 4.0/5.0 stars **Reviewed by:** Taahir M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Docusign CLM?** Can upload third party contracts or create contracts and route for internal/external reviews. **What do you dislike about Docusign CLM?** Takes some time to reload the pages. And saving the doc gen form. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Automating contract process 2. Sending for external review is simple ### 39. Every task can be automated with DocuSign CLM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Docusign CLM?** 1. Clean interface. 2. Generating contracts and storing them. 3. eSignature implementation to get contracts signed. 4. DocuSign Edit app helps to save new versions automatically. **What do you dislike about Docusign CLM?** Just started using DocuSign and could not find significant cons. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Saves time as everything can be automated. 2. Sending contracts for External is simple. 3. Generating reports of contracts with their attributes. ### 40. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole H. | Peer Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Docusign CLM?** The best thing I love about DocuSign is the ease of use. My clients can use it and understand the process. **What do you dislike about Docusign CLM?** If you do not finish the form, you will have to start over completely later. **What problems is Docusign CLM solving and how is that benefiting you?** It's helping the ease of my clients and myself. ### 41. Useful tool: DocuSign **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Docusign CLM?** Docusign makes sending and receiving contracts to external and internal parties easier. It's simple to use and takes only 1 sitting to get used to. It helps reach the end user who is the signatory in no time and is hassle free. **What do you dislike about Docusign CLM?** Tracking documents can be come cumbersome. Some external clients prefer contracts on email and ignore emails to sign directly from Docusign. **What problems is Docusign CLM solving and how is that benefiting you?** I use it to get documents legally signed from external vendors which is a big help. ### 42. DocuSign CLM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh T. | Senior Inbound Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Docusign CLM?** Very easy to implement which increases the speed of various teams and brings visibility to customer contracts which is one of the best functionality. **What do you dislike about Docusign CLM?** It slows down sometimes ehen the load is too high but no cons as such which would restrict you from integrating this great software. **What problems is Docusign CLM solving and how is that benefiting you?** It a helpful tool when it comes to e-signing a huge document be it while oboarding newbies in the system or onboarding clients. ### 43. Everyday use to send clients everday things **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Docusign CLM?** I currently use this maybe 10-15 times a day. Docusign has an efficient way of allowing us to reach the end user, who can get things done in time. Right now, this is indeed our forefront, and it is effortless. **What do you dislike about Docusign CLM?** I wouldn't say I like the fact that I can accidentally send something that's already done. That can be frustrating when you have sent many items. **What problems is Docusign CLM solving and how is that benefiting you?** The ease of getting things done virtually by business to consumer. ### 44. DocuSign made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Docusign CLM?** When I used Docusign Contract, signing all the various documents were done quickly and efficiently. The whole process was effortless, especially when the time was short for everyone involved on both ends of the contract. **What do you dislike about Docusign CLM?** As for any dislikes on DocuSign, there weren't any. The product flow from start to finish had no hiccups on the signing side of the process. If there are issues behind the scene, I wasn't aware. **What problems is Docusign CLM solving and how is that benefiting you?** Saving time and money. Everyone wants to have a little back or each. Any time efficiency helps give back, everyone wins. The more time freed up, the more customers served. ### 45. Good tool for contract creation, storing and sending for approval process. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Docusign CLM?** 1. Easy to generate contracts. 2. Sending contracts for reviews. 3. Getting contracts signed quickly with DocuSign eSignature. 4. Creating report based on the attributes. **What do you dislike about Docusign CLM?** Sometimes the software gets sluggish and take a lot more time than usual to load a page. **What problems is Docusign CLM solving and how is that benefiting you?** 1. Creating contracts with the help of Intake forms. 2. External review function works flawlessly. 3. Sending reports to users. ### 46. Quick and easy way to get things done **Rating:** 4.5/5.0 stars **Reviewed by:** Rounika J. | Senior Enterprise Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Docusign CLM?** Makes co-working easier and quicker without much dependencies. **What do you dislike about Docusign CLM?** Limited customization, bit complex to use, and supports limited integrations **What problems is Docusign CLM solving and how is that benefiting you?** DocuSign Contract Analytics is solving the problem of inefficient contract management and analysis by automating the extraction and analysis of key contract data. This benefits me by saving time, reducing errors, and improving compliance. It allows for better visibility into contract terms, obligations, and risks, enabling informed decision-making and mitigating potential legal and financial risks associated with contracts. ### 47. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Savanna S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Docusign CLM?** It is a simple tool that lets you select a different font and automatically save signatures so you don't have to retype/sign a signature. **What do you dislike about Docusign CLM?** It requires recipients authentication which can take time and be a bit pricey. **What problems is Docusign CLM solving and how is that benefiting you?** It helps manage and keep track of documents more easily. ### 48. CLM Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Docusign CLM?** CLM has the best practise of working on API and automation, it is user friendly and makes ones life simple and easy. The projects can be handled and completed within timeline meeting good quality. **What do you dislike about Docusign CLM?** Performance issue often seen and the detailed summary for the failed workflows do not appear. it needs more detailed report for failure steps. **What problems is Docusign CLM solving and how is that benefiting you?** Docusign CLM makes our life easy and to our clients who uses this tool to generate any contracts or documents without any delay and meet good quality metrics. ### 49. A must-have tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa O. | Business Analyst / Senior QA Test Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Docusign CLM?** • DocuSign can handle high volume document needs. • Had the ability to tailor a program specific to our needs. • Ability to store and organize documents within a secure portal for easy access. **What do you dislike about Docusign CLM?** • Please revisit some user experiences that might be good to improve because I find it difficult to edit documents and the inability to view previously signed copies. I currently don't have anything against it because I am aware of its constant improvement. **What problems is Docusign CLM solving and how is that benefiting you?** I have been in the business for quite some time, and I now prefer a work-life balance setting. DocuSign made it possible by offering exceptional assistance, facilitating our job more quickly and conveniently, and transforming manual processes into digital ones that can be carried out from a distance. ### 50. Docusign CLM is a great tool to work on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Docusign CLM?** It strengthen compliance process and helps in doing busiess faster. Docusign CLM reduces the risk of legal issues and increases the productivity by helping in a faster way. **What do you dislike about Docusign CLM?** The authentication process is a bit time taking but it is understandable. There were initially some false notifications but with the time thise notifications were rectified. **What problems is Docusign CLM solving and how is that benefiting you?** Docusign CLm gives you the features you need to handle a growing numbers of contracts with a small team. It gives speed yo the value and helps in finish the work in less time. ## Docusign CLM Discussions - [What is a CLM system?](https://www.g2.com/discussions/what-is-a-clm-system) - 4 comments, 1 upvote - [What is DocuSign CLM?](https://www.g2.com/discussions/what-is-docusign-clm) - 4 comments, 1 upvote - [Are you Salesforce Native?](https://www.g2.com/discussions/are-you-salesforce-native) - 1 comment, 1 upvote - [How do you license SpringCM?](https://www.g2.com/discussions/how-do-you-license-springcm) - 1 comment, 2 upvotes - [What is DocuSign CLM used for?](https://www.g2.com/discussions/what-is-docusign-clm-used-for) - 2 comments - [View Docusign CLM pricing details and edition comparison](https://www.g2.com/products/docusign-clm/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+21%3A16%3A18+-0500&secure%5Bsession_id%5D=81e8afa2-e528-443f-8530-d211d30f2b19&secure%5Btoken%5D=a99dd199e258878b76fe10886a4745f42bbc5eb27c8172c8e6b0bc30d9ff52de&format=llm_user) ## Docusign CLM Integrations - [Access PeopleHR](https://www.g2.com/products/access-peoplehr/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) ## Docusign CLM Features **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Data Sources** - Software - Spreadsheets - Documents **Generation** - Templates - Automation - Branding **Platform Basics ** - Data Extraction - Contract Comparisons **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Artificial Intelligence Capabilities** - Text Analytics - NLP - OCR **Collaboration** - Contract Collaboration - Approval Process **Generative AI** - AI Text Generation - AI Text Summarization **Delivery** - Workflow - Schedule - Batch **Contract Data** - Data Import - Data Export - Custom Reporting - Clause Identification and Mapping **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Agentic AI - Contract Management** - Autonomous Task Execution **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Document Generation** - Autonomous Task Execution **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Case Management **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top Docusign CLM Alternatives - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - 4.3/5.0 (594 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,417 reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - 4.7/5.0 (435 reviews)