--- title: Docusign CLM Reviews meta\_title: 'Docusign CLM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 507 reviews by the users' company size, role or industry to find out how Docusign CLM works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Docusign CLM Reviews & Product Details Visit Website While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. Docusign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pace of doing business, increased compliance, and more efficient employees. Key Features: Central Repository, Advanced Search & Find, Version Control, Clause Library, Collaboration with internal and external parties, Redlining, Simple & Advanced Workflows, Tagging, Mobile Access, Multi Platform integrations (including tight integration with Salesforce). * * * Product Website Docusign CLM Seller [Docusign](https://www.g2.com/sellers/docusign) Discussions [Docusign CLM Community](https://www.g2.com/products/docusign-clm/discuss) Languages Supported German, English, French, Japanese, Dutch, Portuguese, Spanish Solution Type All-in-One Overview by Leith Mahoney-Maver (Digital Marketing Strategist) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/docusign-clm/pricing) ## Docusign CLM Integrations (8) What do users say about integrations? Verified by Docusign CLM [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Access PeopleHR ](https://www.g2.com/products/access-peoplehr/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Greenhouse ](https://www.g2.com/products/greenhouse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Keka ](https://www.g2.com/products/keka/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Procore ](https://www.g2.com/products/procore/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Ariba ](https://www.g2.com/products/sap-ariba/reviews) Show More ![Lissa R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lissa R.") LR Lissa R. Sales Process Specialist- Business Development Small-Business (50 or fewer emp.) 2/5/2026 "Difficult to Manage, Lacks Usability" 0.5/5 What do you like best about Docusign CLM? The only thing that I like is that it's connected to DocuSign. So I can send for signature from my DocuSign account and still have it reflected in DocuSign CLM. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? I find DocuSign CLM very difficult to manage and not user-friendly. The UX is terrible and it's pretty difficult to navigate through the different workflows. I have been having issues closing a deal for the last week, and the initial setup was not easy. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? Docusign CLM was supposed to ensure legal, sales, and clients work on the same document versions, but it hasn't helped the process and is difficult to manage and not user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KK Kevin K. Regional Director Enterprise (\> 1000 emp.) 6/20/2025 "The worst software experience I've ever had" 0/5 What do you like best about Docusign CLM? Truly there is nothing I like about DocuSign CLM. Run for the hills and do not buy this product for your Sales Team. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? This is one of the most cumbersome and exhausting softwares I've ever used. I'm a sales rep where my company just switched to Docusign CLM from using SalesForce native workflows. DocuSign CLM is extremely inefficient and unnatural to use. It is difficult to determine which quotes tie to which opportunity. It is difficult to manage when a customer sends you a contract on their docusign. it is difficult to wet signature contracts. it is difficult--nay, impossible--to look up historical approvals and internal notes. Docusign clearly just acquired Spring CLM and did a poor job of integrating its features within Original Docusingn and SalesForce. This has increased the time it takes for me to do every day tasks in my sales role, and even worse, I've seen sales reps become apathetic to their jobs with the constant road blocks this tool creates in day-t0-day workflows. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? None. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![rebecca g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "rebecca g.") RG rebecca g. LPN Small-Business (50 or fewer emp.) 5/22/2025 "Not the best product" 1/5 What do you like best about Docusign CLM? Overall the platform is relatively straightforward Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? Customer service wasn't that helpful when I had a few questions Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? Easy ability to get forms quickly signed and submitted, workflow kept up to pace Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Damian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damian R.") DR Damian R. Mid-Market (51-1000 emp.) 3/22/2024 "Poor quality product and misleading customer support" 0/5 What do you like best about Docusign CLM? Nothing at all is good about Docusign CLM Essentials Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? Overall, the product is slow, unresponsive and difficult to use. Most importantly, we were promised certain features in our contract, which were ultimately not delivered, and customer service simply does not care. In particular, Docusign CLM Essentials does not allow you to tag contracts and search contracts by those tags. You are limited only to a number of pre-set contract "types", which cannot be modified, and you cannot individually tag contracts in the way you would like. This makes Docusign CLM Essentials essentially useless. This is all despite the fact that this tagging/search functionality was promised to us and is written into our contract (and you would think tagging/searching would be the most basic feature a contract management software would offer, but you would be wrong). Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? Docusign CLM Essentials is creating more problems, not solving any Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Eric H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric H.") EH Eric H. Head of Commercial Operations Mid-Market (51-1000 emp.) 12/14/2022 "Sold a solution that is more of a problem" 1/5 What do you like best about Docusign CLM? Highly customizable, but almost to a fault. I appreciate that it is an enterprise tool and can be configured to work with any sales process, and its ability to connect strongly with Salesforce is a plus - if only the Salesforce integration actually worked as expected! Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? This thing is so buggy!! It seems like every other day I'm finding a new bug, or a capability that doesn't work as expected - and their support / customer success function SUCKS! Their sales team has basically ghosted us since the point of sale, and seems to have very little interest in ensuring we are gaining value from the tool. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? Our contracting process was fairly manual and complex, so we were looking for a tool to help streamline the process and increase visibility around the org. It's been useful for some contracts, but has actually caused a lot of pain & distrust because of how non user-friendly the solution is. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/19/2021 "Implementation nightmare" 0.5/5 What do you like best about Docusign CLM? I liked the concept of being able to manage the entire contract lifecycle in one place. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? The implemetation partner that we were required to work with was a nightmare. It took a year longer than promised to "launch" and then when it was done it still didn't work. We were told that we could do approvals through the system, but it was so clunky that it didn't work well. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? We are not solving any problems because we are not able to use the system. We are basically paying for something we cannot use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Enterprise (\> 1000 emp.) 12/18/2017 "Unlikely to Recommend" 0/5 What do you like best about Docusign CLM? I appreciate SCM's leadership - I've met with upper management several times and they are incredible salesmen. I also appreciate the support team - whenever I've put in a ticket someone has gotten back to me quickly. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? Almost everything. From the clunky interface to the lack of specialized support down to the inability to put our data in and get it out. The interface is outdated and slow. Our contract requires specialized support, which is difficult to get. Emails go ignored for weeks, sometimes months. SCM cannot handle special characters in their data, which is a problem when you deal with scientific information. Ampersands, double quotes, degree symbols - all of these symbols are broken once they go into SCM's database. We have to scrub our data before entering it. Review collected by and hosted on G2.com. Recommendations to others considering Docusign CLM: If you are using it for extremely simple lateral workflows, I'm sure it will work fine. Otherwise, avoid at all costs. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Response from Will Wiegler of Docusign CLM [Editedit](https://www.g2.com/survey_responses/docusign-clm-review-508938/official_response/edit) Thank you for the positive comments about the SpringCM leadership team and our amazing support team. We appreciate hearing this. But I am concerned about your comments regarding the lack of response to your emails. I apologize for this and would like to identify and address the problem, as well as discuss the challenges you are having with the use of special characters and the product interface. Would you be willing to provide your contact information so that we can reach out directly? Please feel free to contact me and I'll personally ensure that we follow up. Thank you. Will Wiegler Senior Vice President and Chief Marketing Officer, SpringCM wwiegler@springcm.com 312-253-8232 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Mid-Market (51-1000 emp.) 3/9/2018 "Sufficient Program, Terrible Implementation and Customer Service" 1/5 What do you like best about Docusign CLM? Easy interface for basic users. Linked with Salesforce. The call in help line was ok - not instant but pretty fast but that is just for basic user questions. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? 1. The program would often breakdown communication between Salesforce and SpringCM, not filling in the template fields as needed or at all. It dropped information regularly. We never got a fix. 2. The workflow is limited. Our work orders/contracts have many variables for approvers and reviewers. That was unwieldy and at times not functional within the SpringCM environment. 3 The initial setup was a nightmare. It was confusing and took nearly a year while we paid for the service but could not use it. We had to be almost as tech savvy as they were with workflow issues in order to advise them how to build it. We needed expert advice, not just a tech head. Technical support was expensive. We needed more template making (required coding) and that was at a premium. Complaints and help would take WEEKS AND MONTHS to get a response. Review collected by and hosted on G2.com. Recommendations to others considering Docusign CLM: Make sure you have crack IT and ops teams ready to guide you internally with set up, and make sure your IT learns this system because additional configuration/advanced support is expensive and slow. If your workflow is complicated in that the reviewers and approvers vary beyond a basic handful of the same people, this won't work for you. This company seems underpowered in terms of staff? Customer service took weeks and months and some things never got resolved. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? None. We had to drop it. We were attempting to solve approval tracking and version control. Now we use Box for that. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 1/17/2018 "Clunky, Cumbersome, Error-Prone" 0/5 What do you like best about Docusign CLM? The workflow tool is powerful and can do some pretty cool and advanced things. Attributes give incredible flexibility in organizing documents, syncing with Salesforce or other systems. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? The interface is dated and inconsistent. Icons are the opposite of intuitive, the sync application is buggy and error-laden with conflict resolution a constant, painful fact of life. Security is immature without the ability to allow users to administer user access or manage workflows, but limit their access to sensitive documents. (e.g. a super user has access to everything). You need an advanced degree to attempt workflow creation or modification and only a developer has a chance of succeeding. Search is painful. For example, search results cannot be configured to display a full path, so multiple results in similarly named folders appear identical in search results. Sharing is archaic and cumbersome. Few options exist for controlling how inside or outside links are managed, expire, controlled. The Salesforce integration app is slow and unintuitive. Overall, the system needs the help of a serious overhaul from a user experience perspective. Review collected by and hosted on G2.com. Recommendations to others considering Docusign CLM: I strongly advise against this product. There are far better platforms available and the only reason we are still with them is the cost of switching. Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? Our primary business problem we solved was storing PDF copies of contracts, invoices and other documents generated out of Salesforce and associated with records in that org. Our secondary objective was centralized cloud document storage. As to the first, the setup was challenging with the complexities of setting up workflow representing a significant barrier, but ultimately successful in storing and associating the documents. The latter objective is painfully unsolved as the platform, sync and interface limitations make adoption challenging and user experience dismal. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/17/2016 "Disastrous..." 0/5 What do you like best about Docusign CLM? The updated features of the product. Definitely more user friendly, aesthetically. Review collected by and hosted on G2.com. What do you dislike about Docusign CLM? This has been an absolute and utter disappointment to implement. The tool was purchased over a year ago and we still have nothing to show for it. A complete waste of the company's money to be quite truthful as there have been several, continuous issues experienced with the tool operating as it was intended. Review collected by and hosted on G2.com. Recommendations to others considering Docusign CLM: Seek another vendor! Review collected by and hosted on G2.com. What problems is Docusign CLM solving and how is that benefiting you? None. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Docusign CLM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Docusign CLM ](https://www.g2.com/products/docusign-clm/discussions/new) GU Guest User • Last activity over 2 years ago What is DocuSign CLM? 1 Upvote 4 [ Join the conversation ](https://www.g2.com/discussions/what-is-docusign-clm) GU Guest User • Last activity over 2 years ago What is a CLM system? 1 Upvote 4 [ Join the conversation ](https://www.g2.com/discussions/what-is-a-clm-system) [ View all Discussions ](https://www.g2.com/products/docusign-clm/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/docusign-clm/pricing) Docusign CLM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bba2ba5ec0dc47fbd69fef6b8afc4941/icertis-contract-management-software.png "Product Avatar Image") Icertis Contract Management... 4.2/5(81) [ Compare Now ](https://www.g2.com/compare/docusign-clm-vs-icertis-contract-management-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbdded440dd46c7dcb4debe3e10b5048/microsoft-sharepoint.png "Product Avatar Image") Microsoft SharePoint 4/5(8,980) [ Compare Now ](https://www.g2.com/compare/docusign-clm-vs-microsoft-sharepoint) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_350a4f99a123cce7aba94457fd131450/conga-conga-clm.png "Product Avatar Image") Conga CLM 4.3/5(620) [ Compare Now ](https://www.g2.com/compare/conga-conga-clm-vs-docusign-clm) ##### ##### Docusign CLM Features Contract Management Platform Features Contract Creation Customizable Templates Contract Editing Data Sources Documents Delivery Workflow Contract Creation & Management Contract Creation [ View More Features ](https://www.g2.com/products/docusign-clm/features) ## Top-Rated Alternatives [ ![Conga CLM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conga CLM") Conga CLM 4.3/5(620) ](https://www.g2.com/products/conga-conga-clm/reviews) [ ![PandaDoc](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PandaDoc") PandaDoc 4.7/5(3,654) ](https://www.g2.com/products/pandadoc/reviews) [ ![LinkSquares](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LinkSquares") LinkSquares 4.7/5(438) ](https://www.g2.com/products/linksquares/reviews) [ View All Alternatives ](https://www.g2.com/products/docusign-clm/competitors/alternatives) ##### Categories on G2 [Document Generation](https://www.g2.com/categories/document-generation)[Contract Management](https://www.g2.com/categories/contract-management)[Enterprise Content Management (ECM)](https://www.g2.com/categories/enterprise-content-management-ecm) [Document Generation](https://www.g2.com/categories/document-generation)[Contract Management](https://www.g2.com/categories/contract-management)[Enterprise Content Management (ECM)](https://www.g2.com/categories/enterprise-content-management-ecm)[Contract Lifecycle Management (CLM)](https://www.g2.com/categories/contract-lifecycle-management-clm)[Contract Analytics](https://www.g2.com/categories/contract-analytics)[Salesforce CRM Document Generation](https://www.g2.com/categories/salesforce-crm-document-generation) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top AWS Marketplace solutions for DevOps workflows](https://www.g2.com/discussions/which-aws-marketplace-solutions-are-best-for-devops-workflows)[Which DNS security tools give a small business the right mix of threat protection and value without paying for features designed for a 5,000-person enterprise?](https://www.g2.com/discussions/which-dns-security-tools-give-a-small-business-the-right-mix-of-threat-protection-and-value-without-paying-for-features-designed-for-a-5-000-person-enterprise)[Best AI coding assistants for in-IDE real-time suggestions and error fixes](https://www.g2.com/discussions/best-ai-coding-assistants-for-in-ide-real-time-suggestions-and-error-fixes) [Does Alteryx One meet major enterprise security, governance, and data-privacy standards such as GDPR, SOC 2, or HIPAA, depending on deployment?](https://www.g2.com/discussions/does-alteryx-one-meet-major-enterprise-security-governance-and-data-privacy-standards-such-as-gdpr-soc-2-or-hipaa-depending-on-deployment)[Which all-in-one sales gamification and incentive tracking software works best for a distributed sales team that is spread across multiple offices and time zones?](https://www.g2.com/discussions/sales-gamification-which-all-in-one-sales-gamification-and-incentive-tracking-software-works-best-for-a-distributed-sale)[Pros and Cons Details](https://www.g2.com/products/docusign-clm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)