HW
Hannah W.
Insurance recovery specialist
Small-Business (50 or fewer emp.)
"I had so much problems with DS for the last 6 month, i have to call them all the time..."
0/5
What do you like best about DocuShare?

nothing really and I hate it, i can only upload files to the DS, i can't open it making any changes, i can't open 2 files at the same time, i don't understand why this is happening, do you do any testing before launch any new products?

and the service people not helpful, took the for ever to getback to me, make work experience so painful!:( Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

new DS update create so much problems, freeze my pc all the time and I have to manually press the button to reboot my pc Review collected by and hosted on G2.com.

Verified User in Defense & Space
AD
Verified User in Defense & Space
Mid-Market (51-1000 emp.)
"Extremely reliable, versatile repository"
4.5/5
What do you like best about DocuShare?

For our purposes, the best features are version control, auto-notifications and DocuShare's powerful, fast search engine. I can customize a search for just about anything, down to words within a document, and the results are impeccable. The support from our DocuShare vendor, Criteria First, Inc., is stellar. They know DocuShare inside and out. Whenever I have a question, I get an answer almost immediately. We have many, many users with many, many needs and DocuShare is flexible enough to fit them all but user-friendly enough that using it is intuitive and works for the entire organization. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The features I might wish for are available in DocuShare's add-ons. We simply aren't taking advantage of all of them because of budget constraints. Review collected by and hosted on G2.com.

Ismet D.
ID
Ismet D.
Owner
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Fantastic Choice"
5/5
What do you like best about DocuShare?

I have used many content management platforms including open source systems like DNN Software and their commercial solutions like Evoq Content and I can say that DocuShare offers the flexibility to manage everything easily. As an IT admin my goal is to setup a service and run it smoothly. In other words, the goal is to set and forget. However, I have had many problems with other providers which costs a lot of time and budget to troubleshoot. Vendors were not available to resolve tickets in a timely manner. Docushare has been successful in this. One thing you would need to check when you have a problem is a good knowledge base and Docushare does this perfectly. We had some indexing problems and it took less than an hour to identify the issue and re-index database. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Although it is not a big deal, indexing issues could be reported to sysadmin in a more quicker approach. Review collected by and hosted on G2.com.

RD
Rhonda D.
Sr. Computer Services Assistant
Mid-Market (51-1000 emp.)
"Latest version of DS is great"
5/5
What do you like best about DocuShare?

I like how neat and clean the home page looks now. I also like the favorites feature. The addition of drag and drop with the ability to drop more than one file makes the DocuShare Drive almost obsolete. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Sometimes when searching the collection, I get more than what I have asked for. Review collected by and hosted on G2.com.

Response from Lisa Walsh of DocuShare

Hi Rhonda,

Thanks for your review. We're pleased that you like the clean look of the home page. Our developers and engineers are always looking for ways to improve DocuShare, even simple items, and with that, I have a note in to them to see if there is a way to refine the search function. Keep in mind that you will get better results using the Advanced Search function over Quick Search.

Thanks again for taking the time to write!

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Newish to Docushare "
3.5/5
What do you like best about DocuShare?

The drag and drop feature for adding documents. It made migrating all the documents from my Quality Management System from their existing location into Docushare. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The search feature. Since we store archived documents as well as current ones (and we didn't purchase the archive server so we do so by creating collections and entitling them "archive") when we search for a document we get numerous results, most of which are archived versions of the document we are searching for. Review collected by and hosted on G2.com.

CS
Charles S.
IT Manager
Mid-Market (51-1000 emp.)
"Solid System -FAST"
4/5
What do you like best about DocuShare?

The interface is easy to use and fast. Searching is simple. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Single sign-on with a domain controller can be hard to setup properly. Review collected by and hosted on G2.com.

Verified User in Insurance
CI
Verified User in Insurance
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Eliminate the clutter and improve data retrieval and customer relations"
5/5
What do you like best about DocuShare?

Docushare removes the necessity for physical file storage and the time spent searching for a customer's files manually. It reduces the waiting time for customers to access their files, and individual documents can be sent to the customer with just a few clicks. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Would like to see a way to store the files, possibly a better metadata input Review collected by and hosted on G2.com.

RO
Robyn O.
Administrative Director
Small-Business (50 or fewer emp.)
"Designated as our virtual filing system, but based on internet connections it fails to capture."
4/5
What do you like best about DocuShare?

Virtual filing system and ease of finding invoices. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Sometimes fails to scan which we do not know until we try to retrieve the invoice. Staff have decided to turn the Xerox copier/printer off at the end of the day then turn it on in the morning. Review collected by and hosted on G2.com.

Verified User in Government Relations
AG
Verified User in Government Relations
Enterprise (> 1000 emp.)
"Good site"
5/5
What do you like best about DocuShare?

ease of finding all documents in one place Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

It took about 8 months to configure the new site and figure out how to transfer everything from the old Docushare site. We are still having issues that we didn't have with the old site. Review collected by and hosted on G2.com.

AP
Anthony P.
IT Technician
Small-Business (50 or fewer emp.)
"Great collaboration environment"
4/5
What do you like best about DocuShare?

Docushare allows users a way to collaborate in an easy to use application. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

It is hard to maintain as an IT administrator, but once its up and running it stays up Review collected by and hosted on G2.com.