AN
Verified User in Medical Practice
"Satisfied customer"
4.5/5
What do you like best about Documo?

It is directly linked into my Administration software system = Jane app. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The archive does not provide enough detail to help one go back and find a specific fax. (It would be great if the Cover page was visible). Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your feedback! We're thrilled to hear that Documo's integration with Jane app is making your administrative tasks easier. We understand the importance of being able to easily locate specific faxes in the archive. Your suggestion about making the cover page visible is valuable, and we'll definitely consider it for future improvements. We're glad that Documo is helping you meet HIPAA requirements for faxing efficiently and cost-effectively. If you have any more suggestions or need further assistance, please don't hesitate to reach out. We're here to help!

AN
Verified User in Medical Practice
"This system has seemed to be very reliable and works great for us."
5/5
What do you like best about Documo?

I can see all my fax details in one place. Being able to visualize the fax history makes it great, no guessing on what documents were sent or not sent. Review collected by and hosted on G2.com.

What do you dislike about Documo?

If i had to say anything it would just be that we frequently have to set the fax history date. It doesn't update to current dates if you left it and came back, like the next day. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear that you find Documo reliable and that it helps you visualize your fax history in one place. We appreciate your feedback about the fax history date and will take it into consideration for future improvements.

AN
Verified User in Hospital & Health Care
"Affordable, Fast, and EASY Faxing!"
5/5
What do you like best about Documo?

Affordable, easy to learn, and can fax documents from anywhere you need to. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The cover letters have to be changed frequently and may be a little difficult to use Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our service affordable, fast, and easy to use. We appreciate your feedback about the cover letters, and we will definitely look into ways to improve that process. We understand the importance of convenience when it comes to faxing, and we're glad to hear that Documo is helping you stay productive on the go. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We're here to help!

AN
Verified User in Health, Wellness and Fitness
"Easy to use, way better than actual faxing"
5/5
What do you like best about Documo?

I like not needing to use paper anymore. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I don't have any dislikes about Documo, appreicate the product Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your positive feedback! We're thrilled to hear that Documo has made faxing easier for you and that you appreciate the paperless aspect. We're committed to providing a user-friendly experience while solving the challenges of traditional faxing. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and support you every step of the way.

AN
Verified User in Mental Health Care
"Effortless HIPAA-Compliant Faxing"
5/5
What do you like best about Documo?

Sending and receiving faxes is straightforward, the interface is clean and intuitive, and we don't have to worry about the security side since it's built for compliance Review collected by and hosted on G2.com.

What do you dislike about Documo?

Maybe the platform could offer one management account and accounts for providers so they can be able to also utilize the platform Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that the platform has made sending and receiving HIPAA-compliant faxes straightforward for your team and has helped streamline your referral process. That's exactly what we set out to do.

We really appreciate your feedback about account management. The good news is that we do have plans designed for exactly this use case! With our multi-account structure, you can have a main parent account with departments or sub-accounts nested underneath it, allowing providers to log in and utilize the platform directly while everything stays centrally managed.

We'd love to walk you through how this could work for your office. Please don't hesitate to reach out to our support team at support@documo.com. We'd be happy to provide more details and help you find the best setup for your workflow.

Thanks again for your kind words and for being a valued Documo customer!

AN
Verified User in Health, Wellness and Fitness
"Easy to set up and start using."
2.5/5
What do you like best about Documo?

No extra machinery required. Easy to set up and start using. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Did not receive faxes when companies tried to send. A little confused how and if faxes come through if my laptop is not at the office near my printer. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear you found Documo easy to set up! We apologize for the inconvenience with receiving faxes. Our team is here to help troubleshoot any issues you may be experiencing, including ensuring faxes are delivered even when you're away from your office. Please reach out to our support team at support@documo.com so we can assist you further and make sure you're getting the most out of our service. Thank you for sharing your feedback with us, and we look forward to resolving this for you!

AN
Verified User in Health, Wellness and Fitness
"easy and convenient to use"
5/5
What do you like best about Documo?

ease and convenience of use, and simple setup. Review collected by and hosted on G2.com.

What do you dislike about Documo?

There are no downsides to using documo.. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our platform easy to use and convenient. We appreciate your feedback and are glad to hear that Documo is solving problems for you by providing a secure way to access healthcare statements without the need for additional equipment. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

JJ
Jennifer J.
Clinic Manager
Small-Business (50 or fewer emp.)
"Great faxing system!"
5/5
What do you like best about Documo?

Multiple people are able to use the fax as once. You can easily tag different fax numbers if you have multiple locations and with employees' names so you are not double working a fax. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Slight problem in the beginning was not being able to fax larger files, but that has been resolved. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with our faxing system! We're glad to hear that you appreciate the ability for multiple users to access the fax at once and the convenience of tagging fax numbers with employees' names. We're also pleased to know that the issue with faxing larger files has been resolved for you. If you have any further feedback or encounter any other challenges, please don't hesitate to reach out to us. We're here to ensure your experience with Documo remains user-friendly and efficient. Thank you for choosing Documo for your electronic faxing needs!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
"Clunky interface"
3/5
What do you like best about Documo?

I like that I can fax from my EMR using documo and that I receive emails alerting me about received faxes. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I would like my faxes sent directly to my email instead of having to login and find the fax. The interface when you login is not easy to navigate to find a new fax. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We appreciate your feedback and are glad to hear that you find it easy to fax from your EMR using Documo. We understand your frustration with the interface and are constantly working to improve user experience. For receiving faxes directly into your email, please reach out to our support team directly to help you enable this feature on your account at support@documo.com. Thank you for being a valued Documo customer!

AN
Verified User in Health, Wellness and Fitness
"I have liked using it for a small practice"
4.5/5
What do you like best about Documo?

Integrated in my charting with Jane which is helpful for patients Review collected by and hosted on G2.com.

What do you dislike about Documo?

Can’t see if fax is through through Jane only email Review collected by and hosted on G2.com.