--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 540 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 540 scale: '5' date_modified: '2026-08-01' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 540 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. (46 reviews) - Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly. (31 reviews) - Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents. (29 reviews) - Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency. (27 reviews) - Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents. (11 reviews) - Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents. (10 reviews) - Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content. (9 reviews) - Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers. (9 reviews) - Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. User-Friendly, Customizable, and Reliable—Minor Formatting Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Marc H. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Document360?** This tool is user-friendly and straightforward when it comes to organizing topics and sub-topics. I appreciate being able to customize the branding so it matches our app’s color scheme. It integrates smoothly with other apps like ChameleonIO and offers AI APIs that can be used for help widgets within your app. We've never encountered any issues with support or experienced any downtime. Adding it to our app was also a simple process. **What do you dislike about Document360?** Occasionally, the formatting can become a little disorganized, making it difficult at times to achieve the precise text formatting you want. **What problems is Document360 solving and how is that benefiting you?** This platform offers helpful documentation for users, as well as hosting release notes and updates. ### 2. Effortless Editing and Publishing, Needs Image Handling Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. **Reviewed Date:** November 24, 2025 **What do you like best about Document360?** I really appreciate the ease of publishing and editing with Document360. As a software as a service company that frequently updates technology and procedures, it's crucial for us to maintain up-to-date training materials for our external clients. Document360's user-friendly editing capabilities and the organization of help center pages make it significantly simpler to update communications in a timely manner. This ability to swiftly adapt and organize content is invaluable in maintaining efficiency and ensuring that all clients have access to the most current information. **What do you dislike about Document360?** I would like Document360 to be simpler for uploading and editing images. **What problems is Document360 solving and how is that benefiting you?** I use Document360 to easily communicate technical information in a format that's simple to edit before publishing, helping us consistently update training for clients due to frequent tech changes. Its organization and editing ease streamline help center updates. ### 3. Streamlined Documentation with Impressive AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Prakruti P. **Reviewed Date:** October 22, 2025 **What do you like best about Document360?** I love how Document360 has become an all-in-one platform for our documentation needs. Since incorporating it into our processes about a year ago, it has proven to be exactly what our company, Blue Meteor, needed for efficient documentation management, versioning, and category management. The AI assistant feature is impressive, enhancing our search capabilities and assisting with editing, adding immense value to our workflow. The setup was seamless and straightforward, facilitated by having a dedicated point of contact from the Document360 team, which made the experience hassle-free. Document360 effectively transforms our traditional document management practices, offering a robust solution for our API and product documentation while providing excellent category management options. I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control. One of the standout features for me is the robust security that Document360 offers. Additionally, it's incredibly accessible in terms of layout and structure, which is beneficial for both our team and our customers. The tool's flexibility, simplicity, and the ease of accessing, managing, and editing documentation are key reasons I would consider purchasing it again. Overall, I am very satisfied with the positive impact it has had on our documentation processes. **What do you dislike about Document360?** I have raised multiple issues with the Document360 support team. One of the main concerns is with the API documentation, which I find quite rigid and not as flexible as our previous documentation workspaces. Specifically, when attempting to create tables within the API documentation, there are significant limitations in editing the tables and the body content itself. This has been a noticeable limitation for us. Additionally, when importing documentation, there are numerous changes we need to make, particularly concerning indentation and font. Even if we attempt to rectify these issues manually, the formatting does not adjust to the correct font we select from the Document360 editor. These issues have been highlighted to the product documentation team, but they remain a source of frustration. **What problems is Document360 solving and how is that benefiting you?** I find Document360 centralizes our documentation, offering robust versioning, category management, and accessibility controls, which simplifies our documentation process significantly. ### 4. Amazing DMS for any sized company! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Document360?** I'd say the best thing about D360 would be the sheer amount of customizations to everything, which is something we were really looking for in a platform. It was extremely easy to use, and it was very, for lack of a better word, "flowy", simply put, integration AND implementation were a breeze for all of our dev and frontline teams! **What do you dislike about Document360?** While the amount of customization is a huge plus, it can also be a tad bit overwhelming if you don't have the right team for it, or clear picture in mind of what your business needs are in relation to what the software can reasonably provide. **What problems is Document360 solving and how is that benefiting you?** The void of an adequate knowledge base and policy management software, along with a centralized "hub" for all said documents, SOPs, etc. ### 5. Centralizes Knowledge Smoothly with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Divakar M. | Technical Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Document360?** I find the interface of Document360 simple and easy to use. The support team is very helpful with queries and providing help. I also appreciate that setting it up was very easy. **What do you dislike about Document360?** NA **What problems is Document360 solving and how is that benefiting you?** Document360 stops scattered information and makes sharing a knowledge repo easy. I love its easy-to-use interface and the helpful support team. They handle queries and provide support well. ### 6. Amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** July 14, 2026 **What do you like best about Document360?** I like that as a technical writer I don't have to worry about documentation piling up on my desk. The AI-powered knowledge base is the best **What do you dislike about Document360?** So far, nothing. The only challenge would be that some users would have to understand prompt engineering basics to generate content **What problems is Document360 solving and how is that benefiting you?** Conent generation ### 7. User friendly, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Kristýna V. **Reviewed Date:** June 17, 2026 **What do you like best about Document360?** The user experience when creating content. **What do you dislike about Document360?** I would appreciate better ways to work with readers groups. **What problems is Document360 solving and how is that benefiting you?** Simplicity in distributing knowledge amongst collegues. ### 8. Flexible and versatile **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Document360?** The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface. For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies. The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted. The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities. **What do you dislike about Document360?** The Document360 team promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered. **What problems is Document360 solving and how is that benefiting you?** Document360 allows us to reuse content to quickly update repeating text fragments. There are also features to bulk publish and set up scheduled publishing, which are simple features but we didn't have those before. With the dependency information, we're able to understand our image use better. The built-in AI tools have proven handy to generate alt texts for images, add SEO descriptions for articles, and make tweaks to article content while editing. All in all, we have tools that have been built particularly for content management, which helps our team to scale our operations and work smarter. ### 9. Perfect solution and a big community **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel G. | Lead Knowledge Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Document360?** Document 360 have a huge following and an active community. Whether it is suggestions for new features, questions about their features, or interactions with their account managers or support teams, Document 360 always have prompt responses and go out of their way to try and help you. In terms of their offering, they have rich and robust features that will take our products far into the future. They have AI tools, customer-specific content support, multimedia options, easy-to-use editors, fine-grained styling options, a sleek design, and versatile options to solve content management problems. **What do you dislike about Document360?** Their analytics tool is good but it could be better and have options for more specific data models and goals. A lot of their best features are tied into their Enterprise Plan so you'd need to upgrade in order to make maximum use of their offerings. **What problems is Document360 solving and how is that benefiting you?** We use Document360 for both internal and external documentation. We document internal policies and processes, design specifications, and also use it as an internal hub where all our internal content resides. Additionally, we use it for support documentation for our customers, including self-service type content, customer-specific content, general help articles, how-to articles, etc. We are in the process of upgrading to the Enterprise Plan, which we believe will improve the experience our customers have with us. **Official Response from Vaishnave Jayaraman:** > Hi Samuel, we're happy to hear that you're enjoying the active community and prompt responses from our team. Our goal is to provide robust features and excellent support to help take your products to the next level. We appreciate your feedback about the analytics, and we'll take it into consideration for future improvements. ### 10. Efficient and User-Friendly Documentation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh K. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Document360?** 1. Interactive Decision Trees These help guide readers through complex processes via a visual interface. Instead of just static articles, you can build workflows/questions (radio buttons / checkboxes / dropdowns etc.) to lead users through step-by-step. Why it’s good: better for non-linear documentation, troubleshooting guides, decision support; improves self-service by making it more interactive. 2. Format Painter & Smarter Editing Tools The Advanced WYSIWYG editor has been enhanced: format painter (copy format from one section and apply to another), more intuitive table handling, improved numbered lists (ability to restart numbering, maintain alignment especially with media in between). Why it’s good: consistency in style becomes much easier; cuts down repetitive formatting; improves the polish of documents. 3. Enhanced Inline Comment Management Many upgrades around collaboration: inline comments are now preserved even after publishing articles; multiple users can resolve comments; filtering, chronological ordering etc. Why it’s good: Improves feedback loops; makes peer review smoother; keeps conversation/context even after publication; reduces “lost feedback” risk. **What do you dislike about Document360?** Nothing for now, everything seems perfect **What problems is Document360 solving and how is that benefiting you?** Document360 helps us centralize all our product and process knowledge in one place, which reduces repetitive support requests and saves our team time.” “It provides a self-service knowledge base for customers, cutting down on support tickets and improving customer satisfaction.” “It streamlines internal documentation so new team members can onboard faster and teams can access information without relying on emails or scattered files.” ### 11. Intuitive and Feature-Rich Documentation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rajiv J. **Reviewed Date:** January 15, 2026 **What do you like best about Document360?** I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities are particularly helpful. It makes our work more effective and efficient, reducing the load on our technical support teams and promoting self-service, which in turn helps to cut down on support costs. The initial setup was very easy and intuitive, with a short learning curve. **What do you dislike about Document360?** Nothing as of now **What problems is Document360 solving and how is that benefiting you?** Document360 offers versioning, intuitive authoring, and a clean interface, helping us effectively serve customers and reduce support costs by promoting self-service. ### 12. Effective documentation platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nibu T. | Director Information Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** It's a young team and mostly very responsive. Support is pretty good. They will surprise you with how well they zero in to get to the root of the problem. I've lost count of the number of times customers want to know what is the underlying platform that we are using for our support site We have seen them grow. They treat their people well. **What do you dislike about Document360?** A lot more usability testing needs to be done. As they add more features, some things become difficult to find. We have had issues with analytics. Doesn't report what matters. Lots of noise. I've given a lot of feedback on what could actully be game changing. But not sure how long it will take. Their search isn't great. Constantly receiving poor feedback from internal and external stakeholders. The AI search works but is not really economical. Not enough ROI to justify. They also find innovative ways to charge you. One example is that they charge you for reuse of content. We are allowed 200 snippets, but anything more than that, they will charge. So you get punished for reuse :) Their versioning needs work. Authors have to explicitly fork an article to be sure that it will be versioned. If the author forgets, it will simply merge the changes and no one can figure out who did what. Of course, we have solved it to an extent using Whatfix. Analytics is still very basic. I'd want attribution of work back to the author. Right now, everyone who touches an article is responsible for it. If an article receives a dislike, I'd like to consolidate the dislikes and attribute it to an author. Similarly other metrics. They didn't have a site map for mixed projects so there was impact on Google search. They have recently introduced it **Recommendations to others considering Document360:** Brilliant product that understood a need and very cleverly solved it for us. Especially for those who didn't need nuclear powered solutions. **What problems is Document360 solving and how is that benefiting you?** We wanted an easy-to-learn and easy-to-use platform that would do both authoring and publishing of content. Migration was a big headache. I wouldn't know what to do if it were not without all the help that we got from the team. No other vendor would do this for us. ### 13. Co-founder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** July 17, 2026 **What do you like best about Document360?** I love the ease with which it helps me organize my information architecture. **What do you dislike about Document360?** I wish the interface were more user-friendly. **What problems is Document360 solving and how is that benefiting you?** Access to documentation that usually gets buried ### 14. Document360 - The smart way to build knowledge bases **Rating:** 3.5/5.0 stars **Reviewed by:** Srivathsav M. | Senior IT Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Document360?** The interface is clean and easy. Collaboration is smooth since multiple people can work effortlessly. The content, images or videos looks clear, crisp and rich.I find no unnecessary options present. Also, the search feature us fast and finds answers quickly. **What do you dislike about Document360?** firstly the prices are higher. some of the important features are hidden behind the prices. Interface gets crowded while managing large docs. Importing large content takes time and feels slow. **What problems is Document360 solving and how is that benefiting you?** I firstly find the answers quickly without searching multiple sources. Support tickets are minimal because it already have self served answers. Collabaration becomes smoother since multiple writers can work at the same time without conflicts. ### 15. Based on using Document360 for over an year, my personal experience with the product **Rating:** 4.0/5.0 stars **Reviewed by:** Kruti R. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** I like that the product is 1. Easy to use - I come with background of different tool for writing documents, comparatively, this is the easiest to use, like literally no help. 2. Easy to contact help - For any reason required to get help from the support team, this is the best. The team responds promptly, efficiently involves with the help to resolve, also very patient with queries. 3. Great features - Most features are covered already and easy to understand. **What do you dislike about Document360?** I dislike that 1. For query resolution, like a new feature or function, takes too much time and we have to wait for mails to get the answer. **What problems is Document360 solving and how is that benefiting you?** We do not have an official way to provide documents to the end user; we wanted some way to provide end users our docs. Document360 being end user friendly too, it seems a bigger issue resolved easier. **Official Response from Vaishnave Jayaraman:** > Hi Kruti, thank you for sharing your positive experience with Document360. We are committed to continuously improving our product and support services to better meet your needs. ### 16. Great product to start your documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Document360?** The ease of use for content creation and publishing, Eddy AI search feature **What do you dislike about Document360?** The API documentation can be improved in document360. **What problems is Document360 solving and how is that benefiting you?** Knowledge management, AI search feature ### 17. Feature-Rich and User-Friendly, But API Docs Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Allan U. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Document360?** Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. **What do you dislike about Document360?** API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. **What problems is Document360 solving and how is that benefiting you?** Previously we would have an internal platform to manage documentation. Doc360 should up as a facilitator for that, as the tool we previously used was very archaic and costly to manage. ### 18. I just love it **Rating:** 4.5/5.0 stars **Reviewed by:** Prabashi V. | Technial Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Document360?** It is easy to use, and the valuable features provided when creating documents are impressive. Additionally, there are many customization options available for building the knowledge base. **What do you dislike about Document360?** At one point, the SVG icons we were using in our documentation broke. Fortunately, the Doc360 support team came to our rescue and helped us resolve the issue. While there might have been one aspect we didn't like about Doc360, the support team's assistance made it clear that they were there for us. **What problems is Document360 solving and how is that benefiting you?** Doc360 provides an easy-to-use documentation tool that allows us to create and organize our product documentation. It also offers a platform to host this support documentation, making it simple for our clients and users to find and read the documents. ### 19. Reliable product with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Document360?** The support and customer teams are always available and very quick to respond. While being friendly and professional, they can solve problems quickly and are ready to assist with realizing customer needs together with them. The product itself is developed quickly and things like multi language availability is added soon after initial launch. Customer feedback is taken seriously and considered when developing new features to make sure that necessary use cases are being covered. Their own documentation is quite helpful and the tool itself is intuitive and fairly easy to use. If anything gets too complex, support is quick to help. Most features are accessible in the UI and do not need any advanced technical knowledge or specific implementation. Further integration into your own systems is possible. **What do you dislike about Document360?** The content editor is a bit buggy sometimes, when migrating older articles into the new editor, especially with table content. The homepage builder can be a bit unintuitive at times and could be improved. **What problems is Document360 solving and how is that benefiting you?** We can provide all information about our own product to our customers in one place. Covering both user docs as well as integration and advanced documentation. We use it both internally and externally to further self learning and communication product updates and release notes. ### 20. Review-Document 360 **Rating:** 5.0/5.0 stars **Reviewed by:** Naman T. | Executive Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Document360?** I like because of its user-friendly interface. There are some very useful features like AI-driven assistance and flexible customization options for branding and layout. It's responsive customer support is something that sets it apart from most of the other platforms. **What do you dislike about Document360?** Lack of an offline mode and mobile app It's high pricing Limitations in the editor's functionality and formatting Slow loading times Need for more advanced integrations with other tools. **What problems is Document360 solving and how is that benefiting you?** There are so many flaws that occur during customer onboarding and support service that only a customer can feel (mostly frustrated!). no full coverage of product functionalities, irrelevant onboarding content, and self-help guides expectations set during sales aren’t met in the onboarding To ease these heartburns, Document360, a knowledge base platform, can help provide a detailed product overview. Knowledge Base Improves Customer Satisfaction & Success. ### 21. Feature packed KB solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Document360?** After thoroughly evaluating three similar platforms, we ultimately chose Document360. While it’s not the cheapest solution, it stood out as the most complete solution, offering everything we needed. The platform delivers strong permissions and controls at many levels, excellent customization, support for both internal and external content, and an easy-to-use editor to create content. Overall, Document360 met all of our important requirements and proved to be the best fit for our organization. **What do you dislike about Document360?** Trial periods are short, making it difficult to fully assess the product without reaching out for an extension. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us organize and manage a large amount of content without relying on IT resources. The platform is easy to use, and the article creation editor makes building and maintaining content straightforward. This saves us time and ensures our information stays well-structured and accessible. ### 22. Simple UI and Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** Simple UI, Easy to use editor. Good set of metrics for analysis **What do you dislike about Document360?** Minimal features. Not enterprise-level; but I think they will get there Also the editor needs improvement **What problems is Document360 solving and how is that benefiting you?** User documentation ### 23. Exactly the tool we were looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Geraldine F. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Document360?** I really like the fact that we can have different levels of access for our categories and articles. The API and integrations are working great, everything is customizable on the public knowledge web page, the Eddy AI is very useful! And I have to add that the Technical Support and Onboarding teams are AWESOME! Very knowledgeable. **What do you dislike about Document360?** The only minor downside would be the bilingual aspect of the tool. The knowledge base site is 100% bilingual (we use French and English) but we would need to have the Portal bilingual as well. **What problems is Document360 solving and how is that benefiting you?** Internal employees guides and procedures are now centralized How-to and Ticket Deflection for our Customers now available **Official Response from Vaishnave Jayaraman:** > Hi Geraldine, we are delighted to hear that Document360 is the tool you were looking for, with its customizable access levels, API, integrations, and Eddy AI. We appreciate your feedback on the bilingual aspect and will consider it for future updates. It is great to hear that Document360 is helping centralize internal guides and procedures while also providing How-to and Ticket Deflection for your customers. ### 24. AI Assistant Revolutionize Knowledge Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sabitha A. | Presentation Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Document360?** The intuitive UI and powerful search are game changers. It's easy to structure our knowledge base with versioning, category manager, and custom roles. We also love the AI writing assistant it helps our team write better, faster. **What do you dislike about Document360?** The analytics dashboard is insightful, but a bit limited in custom reporting options. Would love deeper filters. **What problems is Document360 solving and how is that benefiting you?** We needed a scalable documentation platform that empowers both technical and non-technical teams. Document360 reduced our support tickets by 40%, improved internal knowledge sharing, and helped with faster onboarding of new employees. ### 25. Couldn't be happier with our new documentation knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Document360?** What impressed me the most was the professional look of the platform, how easy it was to add multimedia content, and the ease of going back and forth from WYSIWIG (my preferred method) to code, should editing be needed on a case by case basis that way. Customer support was needed a couple of times as we were implementing the product, and they were always very quick and helpful. **What do you dislike about Document360?** Honestly we have very few downsides, the only one I can think of is that the table headers do not freeze to be always visible while the use is scrolling. **What problems is Document360 solving and how is that benefiting you?** Our company is a small start-up, and the knowledge base is so clean and easy for customers to find what they need that they are able to answer questions before their question becomes an issue for support. ### 26. The Best Knowledge Base Platform for Technical Writers **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina Q. | Junior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Document360?** The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. **What do you dislike about Document360?** Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. **What problems is Document360 solving and how is that benefiting you?** Document360 is constantly listening to customer feedback and incorporates it into their product release plan. I'm able to subscribe to similar issues that other customers are facing using the platform, but I also get informed via email when feedback is under review or in process in the release plan. **Official Response from Vaishnave Jayaraman:** > Hi Katrina, we are delighted to hear that you find Document360 easy to use and that you recommend it to the technical writing community, that truly means a lot to us. We have noted your feedback on version control and pricing, and we will definitely consider it as we continue improving the platform. ### 27. Integration friendly and Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Linus K. | Junior Tech Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** 1. Very easy to integrate with other external softwares 2. Graphics and UI are very sharp 3. Not too costly 4. Allows lot of customization in KB site **What do you dislike about Document360?** 1. Takes lot of time to implement new features as they have complex workflows 2. Not all features which we were using in MS Word are available here 3. Few major integrations are missing, may be made available in future **What problems is Document360 solving and how is that benefiting you?** Easy to publish any documents and make any changes also - Saves Lot of time and work hours of authors. Web based access to all content - previously it was all PDFs and documents which was not user freindly Allow uploading Videos, PDFs and PPTs etc., - this was very difficult previously we had to share GDrive links always **Official Response from Vaishnave Jayaraman:** > Hi Linus, we are glad to hear that you find Document360 integration-friendly and easy to manage. Our team is constantly working on improving our features and integrations, so we appreciate your feedback on areas for improvement. ### 28. Good All-Rounder System, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Document360?** I appreciated the hierarchical architecture for structuring documents. **What do you dislike about Document360?** The system can have a steep learning curve for some features. Also, the lack of a defined HIPAA policy limits the use for healthcare users. **What problems is Document360 solving and how is that benefiting you?** Providing a single source of truth for information and easy access to documents without having to hunt for them. ### 29. Consistent Updates and Effortless Documentation Sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2025 **What do you like best about Document360?** Consistent update notifications, ease of use and sharing documentation internally in the product teams are the biggest game-changer for us. **What do you dislike about Document360?** It has got all ends covered for the Knowledge teams. I guess the scope of improvement could be for the experience for Admins on the UX front while setting the integrations. **What problems is Document360 solving and how is that benefiting you?** Engineering support documentation. Serves as a single go-to space for the internal teams for all the products documentation and help center information ### 30. Document 360 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Document360?** What I liked most about Document360 was how clean and intuitive the knowledge base setup was. It let me organise content into categories, add search functionality, and make everything look professional without needing much technical knowledge. The editor is really straightforward, and I liked that I could manage different versions of documents, which is great when policies or processes change. **What do you dislike about Document360?** The main drawback for me was the pricing. For smaller teams or solo projects, it can feel a little expensive compared to basic documentation tools. Also, while the editor is powerful, some of the customisation options for the design/layout felt a bit limited unless you dive into advanced settings. **What problems is Document360 solving and how is that benefiting you?** Document360 solved the problem of scattered and inconsistent documentation. Before, information was spread across files, emails, and shared drives, which made it hard for people to find what they needed. Now, everything is centralised, searchable, and easy to update, so colleagues and customers can quickly access the right information. The main benefits for me have been saving time, reducing repeat questions, and ensuring everyone is always working from the most up-to-date version. ### 31. User-Friendly Kind & Helpful Customer Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Duygu K. | Technical Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Document360?** Problem solver customer support team, weekly information letters are very helpful. From product perspective, The platform is very user-friendly even for someone just started. Most changes are made easily. Documentation revisions are very fast, so it is very usefull. **What do you dislike about Document360?** Visiual editor could be better to adding some shapes, arrows etc **What problems is Document360 solving and how is that benefiting you?** preparing glossary feature, editor style (markdown, html.. etc) ### 32. Simple, Effective, and Reader-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Björn B. | Lead Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Document360?** I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. **What do you dislike about Document360?** If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. **What problems is Document360 solving and how is that benefiting you?** Document360 helped us solve the challenge of organizing and maintaining a growing knowledge base. It keeps everything structured and searchable, which means our team spends less time answering repeat questions and our readers can find what they need quickly. **Official Response from Vaishnave Jayaraman:** > Hi Björn, it is great to hear that Document360 has helped you solve the challenge of organizing and maintaining a growing knowledge base. Thanks for your feedback on the article layout. We will certainly consider your feedback for future improvements. ### 33. Document360 is a wonderful and powerful, yet simple platform to utilize. **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher M. | Technical Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Document360?** Document360 has an appealing UI, it's easy to understand, and learn how to navigate and manage. Editing in Doc360 was always a smooth and pleasurable experience, with enough options to allow you to truly customize and streamline your self-service knowledgebase. It was easy to integrate with our team, and implementing it took little to no effort. Customer Support was always wonderful and quick to answer any questions. I personally utilized Document360 daily, and found it to always be a powerful tool. **What do you dislike about Document360?** Exporting Documentation out of Doc360 to be utilized in other software, cross-referenced, or edited elsewhere left a lot to be desired, especially utilizing the Bulk exporter which primarily spit out the files in HTML documents. The editor at times when editing a large document tends to hiccup, but otherwise, I have no complaints. **What problems is Document360 solving and how is that benefiting you?** Document360 allows us to have a quick, efficient, and up-to-date Knowledgebase for internal use for our agents. ### 34. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Document360?** This software is straightforward and user-friendly, making it easy for me to document how our software functions. The resulting website is clear and accessible to users. **What do you dislike about Document360?** Some people may find this product appealing, but I find the frequent updates to its features a bit overwhelming. I don't always have enough time to keep updating my skills so regularly. **What problems is Document360 solving and how is that benefiting you?** Our software clients are able to gain a great deal of knowledge independently by using our knowledge base. ### 35. its a good software to have all the KB in one portal. But its a little bit complicated. **Rating:** 3.5/5.0 stars **Reviewed by:** Amr N. | Head of customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Document360?** Is to have all KB in a one portal and accessible from all the CC agents also the AI feature that available in searching for article or content available within the KB **What do you dislike about Document360?** Missing a lot of Writing features also the layout of the document view need some enhancement **What problems is Document360 solving and how is that benefiting you?** Creating the Customer care KB **Official Response from Vaishnave Jayaraman:** > Dear Amr, thank you for your feedback! We're glad Document360 is helping with your Customer Care KB. Your suggestions on writing features and layout are noted for future improvements. ### 36. A well-stocked knowledge base I am happy with. **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Document360?** I’m a big fan of how Document360 enables easy, comprehensive knowledge base building and maintenance the nifty editor and search is powerful and on point when it comes to finding things quickly, and simplistically categorizing our team’s product docs. **What do you dislike about Document360?** The only thing that annoys me is how little you can change in the homepage builder if they added more no-code flexibility or the option to have custom icons of various sizes, it would be much easier to adapt our brand without getting into CSS. **What problems is Document360 solving and how is that benefiting you?** In general, Document360’s been great in simplifying our documentation efforts and reducing support tickets via its self-service setup — definitely worth it, although I would adjust the design flexibility just a bit to make it perfect. ### 37. Simple and Effective Online Docs Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Document360?** I use Document360 every day. It's easy to use whether you are writing, updating, or publishing. After authoring in Adobe FrameMaker for 25 years I was a bit leery of trying something so different. I needn't have worried. Although Document360 doesn't yet have the breadth of features FM has, the learning curve for the tool is near zero and its simplicity is a serious time-saver. **What do you dislike about Document360?** They are still adding features to catch up to other writing platforms but their service is excellent and they are extremely attentive and interested in new ideas. I can't wait to see what they do next! **What problems is Document360 solving and how is that benefiting you?** The company I work for needs a simple online platform for creating and delivering product information to customers. Document360 satisfies requirements because it's easy to use and requires very little configuration or maintenance. ### 38. Powerful Documentation Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** What I appreciate most about Document360 is its clean, intuitive interface and strong focus on structured content management. It allows technical teams to organize complex documentation hierarchically with ease, using categories, subcategories, and version control. The Markdown editor is powerful yet user-friendly, making content creation seamless even for non-technical contributors. **What do you dislike about Document360?** Role-Based Access Granularity: Permission settings are good but could offer more granular control—especially for enterprise environments where content visibility and editing rights need tighter management. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us address the challenge of managing and delivering well-structured, searchable documentation across teams and stakeholders. Before using Document360, content was often siloed in scattered files or basic editors, making version control, collaboration, and knowledge sharing difficult. ### 39. Easy to Use & Aesthetically Beautiful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Document360?** It's a very turnkey product. Once you get the access, it's very easy to figure out how to create content without needing much training. Once the content is published, the final display of it is very attractive and easy on the eyes for consumption. **What do you dislike about Document360?** Their latest update made it a little more difficult to figure out the locations of some features. Tooltips might be handy for hovering. **What problems is Document360 solving and how is that benefiting you?** Document360 makes it very easy to quickly make changes to our knowledgebase. The results are instant and our Support team is very happy with it as it ultimately makes their job easier with customers. ### 40. Customer Self service Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Ghanisht k. | Players relations Operations Manager, Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Document360?** The Customer centric self service software with AI integration to help the advisor for better knowledge base and understanding **What do you dislike about Document360?** Integration with Internal tool lacks sometime **What problems is Document360 solving and how is that benefiting you?** The knowledge base integrates with process SOP helps to solve the real time challenges of the agent and the AI integration of self tool with quick real time chat help agent to solve real time scenarios ### 41. User-Friendly Software with Outstanding Support and Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Document360?** The software is extremely user-friendly and offers a wide range of useful features. Additionally, the customer support is both quick and efficient. **What do you dislike about Document360?** At times, the bulleting feature can be problematic. **What problems is Document360 solving and how is that benefiting you?** They responded to the help requests I submitted by finding solutions and kept me informed about their progress throughout the process. ### 42. Document 360 is an easy-to-use knowledge base platform that is constantly evolving in helpful ways. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** The migration support has been exceptional so far. There are regular updates with new features that make a significant difference. Whenever I have issues, the support I receive via chat is always timely and helpful. The feedback from our users has been universally positive. **What do you dislike about Document360?** There are some more niche features that we would like to see for situations where two workspaces in one project have different requirements. **What problems is Document360 solving and how is that benefiting you?** Using Doc360 to create and maintain our knowledge base is much better and faster than our legacy system. The support from the Doc360 team has made it easier to develop a look and feel for our knowledge base, rather than just doing it on our own. ### 43. I've been creating articles for our team and partners in a simple way. **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo N. | IT specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Document360?** It is easy to manage and to publish articles. **What do you dislike about Document360?** So far, I don't have any negative points. **What problems is Document360 solving and how is that benefiting you?** Centralizing docs, managing access roles. ### 44. AI with Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Atul B. | Senior Documentation Writer, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Document360?** The knowledge base platform which is integrated with edsy ai assistant. Advacnced editor for creating the awesome articles. Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. **What do you dislike about Document360?** We can not add callout icon directly through editor like confluence having it. Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. **What problems is Document360 solving and how is that benefiting you?** Doc360 having top level analytics feature , which makes easier to analyze the report. End users are able to provide feedback through tickets, once they provided feedback with email feedback ticket is generating. Now no need to use jira Or helix to create ticket for it. ### 45. Simple and very effective **Rating:** 4.5/5.0 stars **Reviewed by:** Karen W. | CX and content development across IAGL, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Document360?** Great support team plus online help means it's fast and easy to overcome any bumps in the road. Easy to build and edit. Technology team love it too. **What do you dislike about Document360?** Could be more intuitive, search option could be improved. **What problems is Document360 solving and how is that benefiting you?** Base to develop and maintain all help content across chat, WA and telephony. Everything in one place. Easy to access for readers. ### 46. Technical Writer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Document360?** Ease of Use, Number of features, Integrated environment, Ease of Implementation **What do you dislike about Document360?** Version control of documents, Loading time for large documents **What problems is Document360 solving and how is that benefiting you?** Document360 interface helps users to navigate and document articles with ease and involves less support from peers. Its automated features help writers to perform their tasks instantly. ### 47. Doc360: The living resource for everything documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Brock W. | Learning Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** I love how easy it is to find and create new docs. Users are able to access information right when they need it. Customer support has always helped when we've needed. Fantastic! **What do you dislike about Document360?** Can take a bit to understand the flow and how things work. **What problems is Document360 solving and how is that benefiting you?** Having information ready exactly when we need it. ### 48. Intuitive Documentation, Amazing Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan C. | Education Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Document360?** Document360 offers incredible product support. Whenever I have a question, or an issue arises, I can chat right away with a support team member. This has been a huge help in our documentation journey. **What do you dislike about Document360?** The article editor can be difficult to use at times; glitches can happen that will slow down work productivity, especially if I have to upload multiple articles back to back. **What problems is Document360 solving and how is that benefiting you?** Document360 has enabled my company to provide documentation to all our customers, removing the volume of customer support needed and giving our team members time back. Our customers no longer have to contact us for individual documents; they can now find them on our site, advancing the customer experience. Document360 has been beneficial in streamlining communication and, with its ease of use, has enabled us to create more content than ever before. ### 49. Easy to use and edit **Rating:** 5.0/5.0 stars **Reviewed by:** Jack Y. | Application Support Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** I use Confluence and Doc360. I prefer Doc360 because it is Purpose-Built for Knowledge Bases. It has a Cleaner, More Focused UI and better version control. **What do you dislike about Document360?** More Collaboration features are needed. More templates. **What problems is Document360 solving and how is that benefiting you?** By keeping our knwledge base articles in an easy to reach place. ### 50. Easy to set up a documentation site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Document360?** The ease of use for setting up a site for my company's documentation. **What do you dislike about Document360?** There may be a few accessibility issues at Document360 that need to be fixed in order to conform to WCAG 2.2. **What problems is Document360 solving and how is that benefiting you?** Document360 provides documentation service that we don't have to do it from scratch. It saves us time and cost. The flexibility in customization means we can have our own branding on our site to let users identify the self-help and knowledge base sites are from my company. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+15%3A49%3A54+-0500&secure%5Bsession_id%5D=ac9e7dbd-0e4e-422c-a9dd-fc21bcca8d56&secure%5Btoken%5D=554cfbcf17f49f6a5fd45e89e1ff5689750c754c981555ad2e78eb803c1f74d7&format=llm_user) ## Document360 Integrations - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [GI Big Data](https://www.g2.com/products/gi-big-data/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - 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