--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 530 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 530 scale: '5' date_modified: '2026-07-14' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 530 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, finding it user-friendly and highly customizable for their needs. (46 reviews) - Users appreciate the **customization and flexibility** of Document360, enhancing their documentation to integrate seamlessly with their platform. (31 reviews) - Users commend the **efficient customer support** of Document360, resolving issues quickly and enhancing the overall experience. (29 reviews) - Users appreciate the **versatile customization** of Document360, allowing integration and streamlined documentation experience effortlessly. (27 reviews) - Users value the **versatile and user-friendly interface** of Document360, enhancing customization and integration with platforms seamlessly. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users note the **missing features** in Document360, requesting enhancements like better visual editing and multi-section copying. (11 reviews) - Users experience **editing difficulties** with lagging long documents and inconsistent formatting, making content management challenging. (10 reviews) - Users find **editing limitations** in Document360 frustrating, noting issues with copying sections and clarity in user permissions. (9 reviews) - Users find Document360 **expensive** , with important features gated behind higher prices and slow performance when handling large documents. (9 reviews) - Users note the **limited customization** options for design and integrations, making the experience less user-friendly. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. Great tool, Ease of navigation, Best for Customized Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Priya D. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Document360?** Document360 is one fine tool that eases the creation and maintenance of the document for a wide range of audiences. **What do you dislike about Document360?** No spell check is a bit of an issue but Document360 has been introducing new features at a rapid rate, and I'm looking forward to their quick fix for this as well. **What problems is Document360 solving and how is that benefiting you?** The first and foremost benefit is having control over the release of the document and updating the document as and when required. ### 2. A Knowledge Management Software Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Shalin P. | Content Marketing Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** As a content producer I need to create, edit and track the performance of my content in a way that maximizes my work efficiency. And using Document360, I can say that I was able to implement that quickly. It has been great too for me to create content. **What do you dislike about Document360?** Would have been better if the trial period could have lasted longer. **Recommendations to others considering Document360:** I absoultely recommend Document360 for any business or individuals who need an hassle-free experience using a knowledge software, and need to get things done efficiently. With Document360, what I have seen, is what I have got. If you're looking for an world-class complete knowledge software that is also cost-effective, Document360 is that one-stop shop. **What problems is Document360 solving and how is that benefiting you?** We needed to create an extensive knowledge base for our in-house team that was easy to use, very well organized, and efficient. And using Document360, we were able to make that happen. ### 3. User friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Document360?** Document360 allows us to manage our data efficiently. Completely user friendly portal **What do you dislike about Document360?** Prices could be considered. Frequent offers will be appreciated **What problems is Document360 solving and how is that benefiting you?** Internal knowledge base ### 4. An effective knowledge base software you can bet your bucks on! **Rating:** 5.0/5.0 stars **Reviewed by:** Vaidehi S. | Junior Content Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** What I like the most about this tool is the effective and easily comeprehensible user interface making it user-friendly. The features and functionalities that the tool has to offer made my life easier. The best part is how effective data storage, sharing, and communication have become with Document360. And their super dynamic and supportive team who are available round the clock for anything and everything. **What do you dislike about Document360?** The price range has scope for optimization. **Recommendations to others considering Document360:** Living in a constantly growing data-driven and information-heavy age, Document360 aids effective management of all the information and saves your time. I can endorse this tool wholeheartedly. **What problems is Document360 solving and how is that benefiting you?** I've used the tool for technical documentation and internal data sharing. I can confidently say it has made data sharing and storage more manageable, especially with their feature for scheduling backups which prevents data loss and manual error. Internal communication is now hassle-free and clearer as there is uniformity in the data and information shared constantly. ### 5. It was a good software for working Professional. It is easy to use application. **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Associate information security consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Document360?** Document 360 is a great beginner-friendly Software. Easy to handle. It also have lot of features. **What do you dislike about Document360?** formatting, spacing is the thing which is needed to improve **Recommendations to others considering Document360:** It is a great software **What problems is Document360 solving and how is that benefiting you?** Faster, The software is inexpensive, Easy to use. ### 6. Pure Knowledge base tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Document360?** I find the article level versioning feature very helpful to keep a track on all the changes made in an article. D360 is very convenient to use, didn't take much time to learn the product. Also, the support is excellent. **What do you dislike about Document360?** Nothing that I can remember in specific. **Recommendations to others considering Document360:** If you are looking for a pure Knowledge base software, go for it! **What problems is Document360 solving and how is that benefiting you?** Knowledge are stored in the KB for our new comers, now they can gain the knowledge they need to start the work quickly without depending on others. ### 7. Our best option for a knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Document360?** User-friendly and articles can be created with a WYSIWYG editor. Customer Support is very attentive in fixing issues. Gives access to offer recommendations and multiple users can upvote implementations that continue to improve Doc360. Schedule customer relationship calls to make sure everything is going ok and if there is anything that they may assist with plus informing of newly updated features. **What do you dislike about Document360?** Nothing to dislike at the moment. Projects are divided between public and private but they have things in development on their road map. Word documents don't always format exactly so some review is needed before publishing. **Recommendations to others considering Document360:** Using the WYSIWYG editor made things really easy for us to begin use. We started from scratch and had the page up and running with articles being uploaded in the same day. **What problems is Document360 solving and how is that benefiting you?** Communicating information to our team on certain issues, troubleshooting, and how-to guides. Ability to create a 'hub' where our employees can quickly access information and answer their questions before escalating. It is also used in training to explain processes how they are done correctly. ### 8. Excellent choice for Knowledgebase **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Document360?** A mixed knowledge base allows one to maintain both Public and Private content in a single project. Analytics helps to keep a track of Article performances. **What do you dislike about Document360?** The editor could have more options. Minor bugs have to be fixed. **What problems is Document360 solving and how is that benefiting you?** Helps to maintain both Public and Private knowledge bases in a single space, Instead of 2 projects, a single project could suffice my needs. ### 9. Customizable, functional and affordable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Document360?** - The ease of use of the platform. - The support via live chat is very responsive (usually a few minutes) and has always gotten back to me with solutions. - Price is very competitive compared to other platforms. - The platform has been evolving for the best in the past two years with tons of new features and improvements. - The Intercom integration is very handy as is allows our users to search our documentation directly from our software. **What do you dislike about Document360?** Two years ago I would have had a list of areas that could be improved but at the moment given all the improvements they've made the platform offers everything we need from a documentation manager. One thing I'd like to see included though is a way to automatically delete unused media files like images. This is not an issue for us at the moment but as our documentation grows I'd like to be able to do this automatically. Right now the process is manual. **What problems is Document360 solving and how is that benefiting you?** We were able in the early stages of our company to start a documentation given Document360's affordable price. This has not only helped our users with our software, but also helped with conversion. ### 10. Great not only for SaaS Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Document360?** Ease of setup, well organized and a plethora of useful features, such as versioning, reader groups, self signup and mixed accesses. **What do you dislike about Document360?** Because it is a complete application, the setup sometimes can be a little scary. **What problems is Document360 solving and how is that benefiting you?** All our documentation behind a login with versions and structure. ### 11. Document360: A solid knowledge base platform exceeding all of your documentation needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Document360?** Document360 is loaded with valuable features right out of the box, no coding or customizations needed. Side bar table of contents, dark mode, and read time are some of my favorite features. **What do you dislike about Document360?** No issues so far, any items I've had trouble with are addressed by the support team (timely responses) and the feedback forum, which allows customers to submit and vote on enhancements. Document360 listens to customers. **What problems is Document360 solving and how is that benefiting you?** We needed customer-facing product documentation for our software; Document360 was researched thoroughly and selected to deliver content to our partners and customers alike. ### 12. New innovative software **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar B. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Document360?** I loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites. **What do you dislike about Document360?** the only downside is the amount of knowledge on the app which can be overwhelming **Recommendations to others considering Document360:** n/a **What problems is Document360 solving and how is that benefiting you?** The idea of starting a company is overwhelming, and the software's layout is straightforward to access for those who may not be familiar with this software. ### 13. A Knowledge-Base Software Par Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Srishti B. | Creative Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** Being a creative content writer, the Knowledge-base portal in there is one of my most loved feature. It not only lets me write and edit freely but also helps with content review and analysis by my peers at a later point. Simultaneously, the autosave feature has been a lifesaver countless times. **What do you dislike about Document360?** I think it would be really great if they had an app as well, but that's about the only thing that bugs me. **What problems is Document360 solving and how is that benefiting you?** Editing with Document360 is absolute bliss as it lets me create links within the article alongside allowing me to discuss the feedback through callouts. The 'What You See Is What You Get' editing feature is also really great and one-of-a-kind as it lets me preview exactly what my content would look like on the final screen. ### 14. A straightforward knowledge base that will adapt as our service develops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Document360?** It was really straightforward to set up and populate. The interface is very intuitive and the initial guides built into the software are really helpful. The customer service that backs this up is exceptional. They're very responsive to any questions and were happy to help us choose the right plan. This continues with regular meetings (if you want) keeping you informed of new features. I get the impression it's constantly being worked on and very much in response to customer feedback. **What do you dislike about Document360?** It would be good if it could be integrated into more third party apps. **What problems is Document360 solving and how is that benefiting you?** Document360 feels like we have a knowledge base with longevity and has enabled us to embed it into our processes really easily, with plenty of support from their customer service team. We now work more efficiently as a team, centralising our knowledge bases and providing a powerful search and organisation tool. ### 15. Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Document360?** Document 360 saved us a lot of time and effort which was required when we were physically handling the documents **What do you dislike about Document360?** nothing in particular. From my experience it is quite satisfying. **What problems is Document360 solving and how is that benefiting you?** It helped us in digitally saving the archives. especially the history being available, it is fantastic. ### 16. Fitted into our requirement. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Document360?** Knowledge Base Assistant. The KB Assistant can be integrated into your website. The Sales Team has done a great job. The Support they provide is good. **What do you dislike about Document360?** The editor can be better. The Markdown editor does not have more options. **What problems is Document360 solving and how is that benefiting you?** We had a problem with Back up and Analytics in our previous tool. DOcument360 has auto backup and good Analytics. Also, third-party tools can be integrated. ### 17. One of the only third-party services worth paying for! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Document360?** The support from the Doc360 team is fantastic. Regular check-ins and fast response time are much appreciated. Delivery of feature requests is timely and well-received! **What do you dislike about Document360?** The only thing that would make this better is if it were a component of Google Workspace, as this is one of the few elements we pay for outside of that platform. **What problems is Document360 solving and how is that benefiting you?** It is complicated to make internal documentation for a franchise system accessible to the franchise owners and their staff. The searchability, reader levels, and organizational structure of Doc360's knowledgebase solved all of these issues for us! ### 18. Best KMS Solution for Business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Document360?** User-friendly software, no need of any technical experience to understand the tool **What do you dislike about Document360?** As of now, I did not face any issues with the product **What problems is Document360 solving and how is that benefiting you?** The knowledge base portal for the customers. No need to send documents individually ### 19. Doc360 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Document360?** the ease of use makes it easy to navigate. Good support too. **What do you dislike about Document360?** The web app suits the needs of the business currently so I have not had any issues as of yet. **Recommendations to others considering Document360:** Depending on what your documenting needs are, Doc360 could be a useful tool for you. **What problems is Document360 solving and how is that benefiting you?** Doc360 is being used for documenting web app features. ### 20. Powerful knowledge base with great features and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Document360?** When we researched for a knowledge we only found a few which offered: API access and multi language capabilities. After we decided for document360 we found out that they are offering many more great features, like embedded the knowledge base into a existing website. **What do you dislike about Document360?** strict difference between public and mixed knowledge base. But they listened to their customer and recently told me: Private and public mixed knowledgebase - Our team working on it, you can expect this feature very soon. **Recommendations to others considering Document360:** Check your requirements towards an knowledge base and find out who covers them best. There are not many options on the market what have a modern easy solution **What problems is Document360 solving and how is that benefiting you?** Easy way to store information in a knowledge base and making them accessible through an API. When starting to use the service, more benefits showed up. ### 21. Budget friendly software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Document360?** UserFriendly interface, easy to use, less expense **What do you dislike about Document360?** I cann't able to post a article of our own chose location. **Recommendations to others considering Document360:** It is software for beginners. Easy to handle without technical knowledge. **What problems is Document360 solving and how is that benefiting you?** It helps for Documentation, Day2Day activities etc ### 22. Document360 - a super intuitive knowledge base and documentation tool for SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Document360?** We've used Document360 to build help docs, FAQs, and user guides. - Love the smooth version control feature for articles - The search feature simply works as you'd expect - Easy to customize basic SEO settings and ability to assign tags - Helpful analytics to see what content is working well - The full-screen editor helps focus while writing - Get feedback (likes and dislikes) from readers - Schedule automatic backups of your content There's so much more I could point out. The best part is just how easy to use it is. Let's just say I highly recommend giving this tool a spin with the 14-day free trial. **What do you dislike about Document360?** There's not much to dislike apart from the somewhat complicated pricing structure. The Startup plan (the cheapest plan on offer) misses on some key features like backup & restore, custom CSS & JavaScript, URL redirects, and export to PDF. Also, sometimes the article formatting gets messed up but it's easy to fix. **What problems is Document360 solving and how is that benefiting you?** As I mentioned, we've used Document360 to create all sorts of self-service content and how-to guides. Our content team loves the article templates and easy-to-use collaborative editor. We've streamlined our content production and use the built-in analytics to continuously improve our content and make it more useful. ### 23. Best and Easy Knowledge Base System! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Document360?** Perfect for non-technical experts too! It is user-friendly and simple to understand. **What do you dislike about Document360?** Tables and the Editor can have much better functions. **What problems is Document360 solving and how is that benefiting you?** We are hosting private documentation for our employees. ### 24. Always updating and the simplest of all the KMS available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Document360?** What is simple, is the best. I absolutely can figure out the tool if I can just spend 2 or 3 days exploring it. This is absolutely incredible and helps us enjoy the whole experience. **What do you dislike about Document360?** Do not feel like there is something to dislike in the tool for now. **Recommendations to others considering Document360:** I would suggest you just check out the trail, and trust me you will enjoy the experience and the seamless way you can actually complete work using the tool. **What problems is Document360 solving and how is that benefiting you?** We are actually using this tool for our support agents internally to help them solve customer queries and refer to articles from the knowledge base. ### 25. A 360-degree Documentation Management Tool I could Ask for **Rating:** 5.0/5.0 stars **Reviewed by:** Vikrant J. | Content Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** I loved the access to the revisions and restoring them with just a few clicks. It helped me track all the activities within the team for the upcoming content piece. Moreover, Document360 also allows private, login required, documentation dashboard for the complete smoothness within the clients and team members. Plus, they have readymade templates and a user-friendly dashboard to create SOPs and FAQs which I can populate within the team in minutes. Thanks to the support of third-party tools, I could automate documentation. **What do you dislike about Document360?** I wish the trial period could last longer than 2 weeks. **What problems is Document360 solving and how is that benefiting you?** Documentation of the processes and task assignments. ### 26. Declutter Your Organization, Educate Your Employees **Rating:** 4.5/5.0 stars **Reviewed by:** Adam A. | Interdisciplinary Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Document360?** After a few months, most companies begin to accumulate knowledge - SOPs, important documents, standard answers to customer's questions, and reusable copy for advertisements. Although I've used a number of project management solutions, I was not familiar with software like Document360. While I cannot compare it to any similar products on the market, I can't imagine looking for another. This is much more visual than anything in Google's suite, which makes it ideal for expediting the flow of information - saving everyone from needless communication. I've found it most useful as a tool for onboarding new employees. If you've set it up properly, they will have all the tools they need at their fingertips - meaning handholding will be keep to a minimum. **What do you dislike about Document360?** Document360 does everything it promised to do. There isn't anything I particularly dislike about the software. **What problems is Document360 solving and how is that benefiting you?** Document360 has been most useful for 1. Getting everyone on the same page, that is, putting a vague mission into concrete terms by aggregating copy into a single place. 2. Quickly getting new team members up to speed with little effort. ### 27. Awesome product. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Document360?** What I like best about Document360 are the constant improvements and upgrades. Feedback is accepted and used to make this a better product for everyone. **What do you dislike about Document360?** I dislike that creating a document with a lot of images takes some time because loading those images becomes slow. This is a minor thing though. **What problems is Document360 solving and how is that benefiting you?** Document360 has allowed our company to create a comprehensive knowledge base for everyone within our system, which is well organized and easily accessible. ### 28. Straight forward knowledge base solution **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** We chose Document360 because it is a straightforward solution for our company's Help Center. It did exactly what we needed without extras that we didn't need, and all at an affordable price. **What do you dislike about Document360?** We don't particularly like the some of the default navigation styling and behavior, though we were able to easily customize how it looks and behaves with custom javascript and CSS. **What problems is Document360 solving and how is that benefiting you?** We are using Document360 to provide Help Center content to our customers. Previously our help content was within our code base and needed engineering effort to make updates. By moving to Document360 we can now have multiple authors manage the content in real time. ### 29. Document360 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Document360?** Very easy to navigate and clearly laid out the worse thing I find about using something new is trying to get my self familiarised with the layout and how to do what but thankfully Document360 took me around 5 minutes to figure out **What do you dislike about Document360?** So far I dislike like nothing and have no feedback currently about what could be improved **What problems is Document360 solving and how is that benefiting you?** It allows me to see where my customers are from (United kingdom etc) and what they're searching for so I can grow and expand accordingly to meet their needs and wants ### 30. A world class knowledge management platform that helps to achieve my business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Document360?** The first and foremost thing is the editor. It offers two types of editors, basic and extensive type; as we work as a team, we choose what we prefer irrespective of the global settings. Besides everything, the tool is pretty self-explanatory. **What do you dislike about Document360?** Nothing comes out in my mind to write about dislike, and which is true. There isn’t any, I would say. **What problems is Document360 solving and how is that benefiting you?** We, as a team of five members, assign tasks to each other using the workflow feature and carry out a smooth process. Basically, we do product documentation, both technical and faqs. ### 31. This tool is very helpful for hosting documentation and cost efficient as well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Document360?** I love the pricing part and the features they offer with that. They offer different types of tiers, and the features they include are reasonable. **What do you dislike about Document360?** : I don’t have anything to mention. I believe hosting of private and public documentation is coming out soon, so the vast gap is about to be filled, I would say. **What problems is Document360 solving and how is that benefiting you?** We host documentation for our employees consisting of policies & procedures. We are planning to do to external customers as well, once we ready with our product, we’ll go for it. ### 32. Seamless Experience and the simplicity of the portal is just amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Document360?** I love how the team makes sure all the feedback from the customers are taken into serious consideration and how they are continuously developing the product. **What do you dislike about Document360?** Hope they do not stop doing whatever they are doing since they started the development of this product **What problems is Document360 solving and how is that benefiting you?** As a daily user, I seem to find the whole experience to be much more simpler and I do not have to worry about lot of the other things and put my full concentration on the content ### 33. Best tool for enterprise teams **Rating:** 4.5/5.0 stars **Reviewed by:** Ragasudha S. | Senior Software Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Document360?** - I liked the UI plug and play -The plethora of apps which we can integrate makes it easy for us to plug it in with the apps we use on a day to day basis - It had extensions with most of the tools I use everyday - 24*7 support to help me at any point of time and ensure smooth configuration and setup - Analytics capability is noteworthy **What do you dislike about Document360?** - It lacks the enhanced search capability - It would be nicer to include voice powered assistant at this point for the price range similar to its competitor providers **What problems is Document360 solving and how is that benefiting you?** - I need not work on my CMS and struggle with the alignment like before -Everything is being taken care by document360 - I am able to simply highlight and just bold the technical documentation in a few clicks - The Ui of the tool is making it seamless to setup and configure our how to articles ### 34. Perfect solution that meet your requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Document360?** I really love the UI and user-friendliness of the software. I am not a technical person however I am able to post our product’s technical documentation using this tool. **What do you dislike about Document360?** I don’t have any, when I feel something needs to be improved, I always post on the product roadmap, and they will respond over there which is really good for a company to keep their customers valued. **What problems is Document360 solving and how is that benefiting you?** As I said we host product technical documentation for our customers which acts as a reference guide and FAQ’s. ### 35. Great application for sharing content and knowledge, with fantastic support and assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Debby K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Document360?** Getting signed up and getting content in has been very intuitive, quick, and easy. The support has been excellent. Document360 keeps you updated on new features and has a good mechanism to report any issues or future enhancement requests. It is great that the knowledgebase can be displayed in other websites. I highly recommend it. **What do you dislike about Document360?** No dislikes at this time. The company excels at customer service. **What problems is Document360 solving and how is that benefiting you?** Sharing content from different formats that can be easily shared and viewed. Full-text search, sorting and searching features for our viewers. We built our site in less than a month with their assistance. The application improves all the time with new features and capabilities. ### 36. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Document360?** Clean, simple, and easy for anyone to start adding content! **What do you dislike about Document360?** During implementation you may be left in the dark as to who your account manager is. This is not critical as all AMs are knowledgable and do all they can to help you. **What problems is Document360 solving and how is that benefiting you?** Our purpose is to build a Customer Knowledge base to minimize the load of customer requests. New employees will be able to search for recommendations and standardized answers. ### 37. Efficient very useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Upasana S. | Content Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** This is a very effective and useful software, and the best part is that it is very easy to use, and very user friendly. My overall experience with Document360 has been really smooth and hassle free. It has convenient editing capabilities and is highly functional. This software has frequent updates and improvements, and ensures to provide helpful customer support as well. **What do you dislike about Document360?** There is nothing to dislike as such about this software. **What problems is Document360 solving and how is that benefiting you?** Helping us with content management, organizing and a lot of other things. ### 38. I find it very user-friendly and easy to learn. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Document360?** I love changing the structure of the project by dragging articles around. **What do you dislike about Document360?** I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it. **Recommendations to others considering Document360:** Document360 is a friendly software that allows you to write and change and rewrite and publish your technical documentation easily and efficiently. **What problems is Document360 solving and how is that benefiting you?** I am creating articles for our end-users and helping them accomplish their tasks. I love looking at Analytics and seeing how many people viewed my work. ### 39. Best knowledge base tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Jeevan- N. | Messaging Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Document360?** The ability to undergo full personalized customization and prepare your own dashboard is excellent. The homepage builder has made it super easy to build a landing page with no knowledge of web design. **What do you dislike about Document360?** Overwhelmed with features, need more videos to run through. **What problems is Document360 solving and how is that benefiting you?** We were searching for such a third-party tool to undergo full management of our knowledge base with self-service. The key part is we don't need to depend on any agency or additional resource to manage the online knowledge base tool. ### 40. Document and Compliance Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Edward R. | Document and Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Document360?** Document360 is user-friendly, has a clean profile and is very versatile. **What do you dislike about Document360?** Document360 doesn't allow two persons to work on the same document at the same time. **What problems is Document360 solving and how is that benefiting you?** Document360 is helping us to build a knowledgebase of helpful information for our customers' commonly-asked questions. ### 41. Best knowledge base platform for our business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Document360?** Great knowledge base tool with a good number of features, Easy to understand the behaviour of all the functionality, Support from the customer success team is highly appreciated. overall the product is well matured. **What do you dislike about Document360?** All is good for now. Expecting a Mixed Kb feature soon. **What problems is Document360 solving and how is that benefiting you?** Proper documentation for our internal team as well as external members in the organization. using Document360 we reduced the number of escalation from the customers as well. ### 42. Robust and simple to use knowledge base tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Document360?** I loved that Doc360 goes above and beyond with providing authoring tools for knowledge base content creators. For anyone focused purely on the content creation side of support this is the tool that will be the easiest to use and is complimented with tons of authoring options. **What do you dislike about Document360?** We had a couple of issues where we'd have a hiccup when a new release came out. Typically, this was fixed very promptly by the Doc360 team and usually wasn't critical. **Recommendations to others considering Document360:** If you're going to use this alongside a ticketing system, make sure they have the appropriate integration configured for that system. **What problems is Document360 solving and how is that benefiting you?** We needed an authoring software that consolidated the tools that we were currently using. Doc360 allows us to create content, manage it, and collaborate on it with entire team, in one place. ### 43. Highly recommend this product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Document360?** It's very easy to use and quite easy to get initially set up. **What do you dislike about Document360?** It is a very well rounded product, so there is not much to dislike about it. Interface can be modernised, yet the product is seamless and smooth. **What problems is Document360 solving and how is that benefiting you?** This software solved my document management issues at a very low cost, which was very important for my start up business. It was very easy switching from my previous software. ### 44. Clean Design and Super Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** shankar a. | scm, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** The AI-powered search functionality is my favorite as it instantly auto-fills the search and brings on the result in the relevant order. **What do you dislike about Document360?** Always further scope to improve and bring on additional features. **What problems is Document360 solving and how is that benefiting you?** We have a vast collection of FAQs for our product, and our customers undergo a lot of searches to bring up the support document for them. We have reduced our support tickets considerably by using the search feature to pull up the desired results. ### 45. Best Knowledge base software out there with good customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2021 **What do you like best about Document360?** It's an excellent tool for our team. It does everything that we need at an affordable cost, and that's something I love about this product! **What do you dislike about Document360?** There isn't any at this point but whenever we feel something is required, we would post it on the product roadmap, and they would usually respond on time, and I think that's a great thing! **What problems is Document360 solving and how is that benefiting you?** We host technical documentations for our clients. ### 46. Knowledge base review **Rating:** 4.0/5.0 stars **Reviewed by:** Tuan Nam L. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Document360?** The product is very easy to use and is a good fit for most knowledge base websites **What do you dislike about Document360?** The product is overall good, but it has a weird Safari browser support and can be buggy sometimes. **What problems is Document360 solving and how is that benefiting you?** We have created the whole knowledge base website. Product has easy to use navigation in compared with the competition. ### 47. Why Document360 wins over the others? **Rating:** 4.5/5.0 stars **Reviewed by:** Ravishankar A. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Document360?** I really like the way the support is being offered. It’s based on first come first get/cruciality not based on the revenue generated. Dedicated account manager for all type of customers. Customers are customers irrespective of the revenue generated. Simple Ui that never makes you feel down. Immense potentiality in terms of Road map. Releases every 2 weeks. Also the importance of the features that is being released. SSO and Localisation etc,. In short span of time. The work arounds - There is always another way to achieve an use-case here. Powerful security. They assist you in-terms of customisation and they actually write and oass you few custom codes themselves. Their support SLAs is good. No matter the time you ask mostly it would be resolved. Powerful search. - The search is possible in terms of title, content and also the tags. Analytics help you get this improved Report creation - Although their analytics is one of the strongest in the market, currently there is no possibility of custom report creation or having that delivered to you via email. Localisation is something that can never be ignored and its power packed with the integration of Crowdin. Even most of the Australian and US time zones are covered. Overall this is awesome. I like the product very much. **What do you dislike about Document360?** There is nothing much to dislike here everything is usually in bits and pieces. For example: Some of the early Australian and late PST regions are not covered. **Recommendations to others considering Document360:** I would personally recommend Document360 because of the way the responses are given. To start with the token of acknowledgement. It’s a tool that is constatntly growing and have the potential to be a market leader **What problems is Document360 solving and how is that benefiting you?** My company’s knowledge base is here. Most of the pain points were resolved. They addressed the pain points of each and every company. They assist you in-terms of customisation and they actually write and oass you few custom codes themselves. Their support SLAs is good. No matter the time you ask mostly it would be resolved. Customers are ensured their happiness as most of them prefer self-help rather than waiting for someone to address the issue. Hence one has to ensure whether if a support article is created or not. Powerful search. Report creation - Although their analytics is one of the strongest in the market, currently there is no possibility of custom report creation or having that delivered to you via email. Even most of the Australian and US time zones are covered. Hence I would personally recommend Document360 to other. This helped in reducing the number of tickets raised and get the problems resolved on their own. ### 48. Comprehensive Solution for Knowledge Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sruthi M. | Content Marketer & PR Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** Easy to use. Document360 facilitates effortless collaboration within teams. Their AI-based features enable intuitive recommendations and fast retrieval of results. **What do you dislike about Document360?** It would be great if they offer 24/7 live support since they cater to a global audience. **What problems is Document360 solving and how is that benefiting you?** There have been a few documentation challenges with our existing collaboration tools. We were able to solve problems like version control, auditing with Document360. In addition, they have features like Analytics, SEO, Access controls, etc. ### 49. Very easy to use and works great for our Help Center **Rating:** 5.0/5.0 stars **Reviewed by:** Chris F. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Document360?** Doc360 is very intuitive -- it's nice to see previews of your changes, the analytics tool is helpful, and customer service is world-class. Their team is willing to help with anything and very receptive to product feedback. **What do you dislike about Document360?** It's not possible to easily change the font and size within some articles, although this is not a big deal since this can be accomplished via custom CSS. **What problems is Document360 solving and how is that benefiting you?** We needed a tool to help us manage our Help Center and it has worked great for that. ### 50. Simple and reliable Knowledgebase hosting solution for your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Document360?** Creating, editing, and publishing content is self-explanatory and straightforward, easy to use UI, and has excellent support. **What do you dislike about Document360?** Using tables in markdown editor seems to have fewer options; however, HTML editor fulfills your needs, so no worries. **What problems is Document360 solving and how is that benefiting you?** We solve various customer problems by hosting FAQ documentation, and one of the significant benefits is we were able to reduce the incoming tickets. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+12%3A50%3A14+-0500&secure%5Bsession_id%5D=0d459177-3fec-4ae4-8e6e-02eb1370c80c&secure%5Btoken%5D=b3a2000173506a7a9ae9dfae401673a37071ad6ae5f064b5c886b1e65a73aa08&format=llm_user) ## Document360 Integrations - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [GI Big Data](https://www.g2.com/products/gi-big-data/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VXcis](https://www.g2.com/products/vxcis/reviews) - [VXretail](https://www.g2.com/products/vxretail/reviews) - [VXsmart](https://www.g2.com/products/vxsmart/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho PageSense](https://www.g2.com/products/zoho-pagesense/reviews) ## Document360 Features **Administration** - Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Document360 Alternatives - [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) - 4.6/5.0 (30 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,246 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews)