--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 541 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 541 scale: '5' date_modified: '2026-08-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 541 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. (46 reviews) - Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly. (31 reviews) - Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents. (29 reviews) - Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency. (27 reviews) - Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents. (11 reviews) - Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents. (10 reviews) - Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content. (9 reviews) - Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers. (9 reviews) - Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. One-stop shop with responsive customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Document360?** Document360 is intuitive, easy-to-use and is a great solution for building knowledge bases. It also comes with version control, role-based access, and analytics. Moreover, extensive customization options help boost the movingimage brand, and the new WYSIWYG editor makes life easy. As well, Document360 takes care of everything, such as hosting and boasts great customer service: proactive and responsive support and customer experience. **What do you dislike about Document360?** There's periodically little glitches and minor issues that comes up when using Document360 in the browser. While there are many great add-ons, you do have to pay for them ;) Since Document360 is constantly adding new features, I am confident they'll address the minor issues that I face every once so often. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us document our wide offering of products. As a single technical writer, I find that it helps me get the job done thanks to its many built-in features, good customer support and intuitive nature. ### 2. Enhanced knowledge base integration with marketplace extension **Rating:** 5.0/5.0 stars **Reviewed by:** Varsha R. | Associate 2 , Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Document360?** Document 360's marketplace extension significantly enhanced the utility of your knowledge base by seamlessly integrating it with various external systems. **What do you dislike about Document360?** Document 360 works so well and runs so so smooth, no compliants as of now. **What problems is Document360 solving and how is that benefiting you?** One of the standout features of these marketplace extension is their ability to integrate the knowledge base into help desk systems. ### 3. Easy to use Document Management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Document360?** Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge. Also the customer support is also a top notch. They are always open to receive a feedback and provider support by email within a reasonable time frame. **What do you dislike about Document360?** Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API. **What problems is Document360 solving and how is that benefiting you?** We are using Document360 to manage different documents by categories. It is very easy to upload documents with same template and supporting HTML is also a great way to utilize the documents. ### 4. Solid documentation & KB solution with a very responsive product/support team **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Chief Technology & Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Document360?** Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles. **What do you dislike about Document360?** The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at. **What problems is Document360 solving and how is that benefiting you?** We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. ### 5. An Exceptional Platform that Consistently Delivers Outstanding Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2024 **What do you like best about Document360?** Document360 is incredibly user-friendly and boasts fantastic features. The intuitive admin portal coupled with Document360 helps teams seamlessly document integration into the knowledge base at no additional charge. further enhances its appeal.Document360 is celebrated for its easy implementation, top-notch customer support, and high frequency of use within our team for efficiently managing knowledge bases. **What do you dislike about Document360?** Everything is user-friendly and i can't find any significant faults with it. **What problems is Document360 solving and how is that benefiting you?** Docuemnt360 enables us to ensure the right information reaches the right people at the right time. The search functionality in Document360 is incredible. ### 6. Good product and great service **Rating:** 3.5/5.0 stars **Reviewed by:** Abigail N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Document360?** Lots of helpful features, easy to use, very responsive support team **What do you dislike about Document360?** There is some buggy behavior in the editor, for example, its easy to break formatting accidentally and you may find you have to dive into the HTML **What problems is Document360 solving and how is that benefiting you?** We use Document360 to guide our customers through our product - the UI is not enough so we rely on help center documentation to make our product usable ### 7. Document360 delivers a unique solution for API documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Poornima R. | Tax Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Document360?** With the ability to manually enhance the documentation on top of your API definition file, document360 empowers users to add custom pages seamlessly. Document360 provides user friendly platform to create informative API documentation effortlessly. **What do you dislike about Document360?** Initially users may get little difficulty in setting up process and navigating it's interface and features , if you are new to documentation tools. **What problems is Document360 solving and how is that benefiting you?** Overall document360 offers efficient and effective features for API documentation. ### 8. Highly Valuable and Insightful- Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Document360?** The ease of integration with Document360 streamlined our workflow making the process seamless and efficient. As a customer support representative, we rely on Document360 to address concerns and provide customer satisfaction. It was extremely useful and user-friendly. I utilized daily and valued each feature, particularly the search bar which made locating important details effortless. **What do you dislike about Document360?** So far we haven't encountered any downsides to using document360.Everything is fair and well for us. **What problems is Document360 solving and how is that benefiting you?** It offered a centralized repository for storing knowledge-based documents related to our SOPs.It has also simplified the storage and management of sensitive company documentation making our lives easier. ### 9. Holistic product for documentation needs **Rating:** 4.0/5.0 stars **Reviewed by:** Abby C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Document360?** Document360 integrates with a variety of tools that our company already uses, which made it stand out as a choice for us while we assessed new tools. In addition to integrations, Document360 also has great support for knowledge bases with large volumes of articles. The article URL redirect tool and variables are particularly useful. **What do you dislike about Document360?** While it does integrate with many tools, some of the integrations are not as robust as we would like. There are some things we would like to customize or have more control over in our integrations, but Document360 does not grant that level of control. **What problems is Document360 solving and how is that benefiting you?** We have a fairly large volume of help articles that need managing with a small team. Our previous solutions did not allow us to grow our documentation at a scale that we needed. However, Document360 makes it easy for us to connect with other tools we use in our tech stack as well as manage many articles whenever terms or names need changing. Other features such as the article URL redirect and multi-layered information architecture made Document360 a great solution for us. ### 10. Fantastic Product effortless discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Kajal S. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Document360?** Document360 boasts ease of use,seamless imlementation,stellar customer support frequent use,a plethora of features and effortless integration.We are thrilled with the insight provided by the product. **What do you dislike about Document360?** I cant find any faults with Doc360.It invaluable tool for monitoring and optimizing performance. **What problems is Document360 solving and how is that benefiting you?** Document360 effectively addresses the challenge of monitoring and optimizing application and infrastructure performance.It streamlines issue identification troubleshooting and ensures seamless user experience ### 11. Document 360 is an exceptional knowledge management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Aleena M S. | Associate 2, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Document360?** Document 360 offers a comprehensive solution for maintaining clarity and efficiency within an organisation **What do you dislike about Document360?** Initial setting up process need assistance. **What problems is Document360 solving and how is that benefiting you?** It excels in ensuring a clear understanding of approved business processes allowing employees to stay informed. ### 12. Intuitive and Easy to Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Document360?** Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand. Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like. The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence. **What do you dislike about Document360?** -The page format is set in one format with a table of contents on the right and the categories on the left. Adjusting these requires specific custom coding. -Changes to the custom code don't automatically save and require you to manually do it each time -Searching within the custom code isn't possible -Hard to find where a broken link is on a page -Analytics only goes back 30 days without paying for a larger timeframe **What problems is Document360 solving and how is that benefiting you?** -They are implementing a Block Editor that is a blend of the Markdown and custom editor that makes it easier to write articles. -Documenting our API specs was one of the main concerns and they have created a new feature for this. ### 13. Easy system and good support **Rating:** 4.5/5.0 stars **Reviewed by:** Emma D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Document360?** The system is easy to use as a user who has taken over using it from another at my organisation. **What do you dislike about Document360?** Some of the terminology can be confusing. **What problems is Document360 solving and how is that benefiting you?** It is a central place to keep all of our documentation. It is easy for our staff to access. ### 14. Overall very nice knowledge base tool with great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Document360?** We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content. Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements. The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much. Multi language knowledge bases are available. Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles. All user accounts can set up reminders to review articles to keep everything up to date. Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials. Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues. **What do you dislike about Document360?** Editing is still a bit buggy sometimes. Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article. The automatic translation feature often has issues and does not translate the article. **What problems is Document360 solving and how is that benefiting you?** With content being available to all our users around the clock, we can make it possible for them to learn independently and decrease their need for one on one support. ### 15. Wonderful team and and easy editor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Document360?** The support team is amazing. The response rate is incredibly fast and always helpful. The editor is also easy to work with and the platform has a wide range of functions that help us work efficiently and streamline various processes. **What do you dislike about Document360?** Although there's a plethora of available functionalities, they are sometimes a little "half-baked" and cause issues or mistakes. Those are usually fixed quite quickly, but it still occurs. **What problems is Document360 solving and how is that benefiting you?** Document360 helped us create a solid knowledge base for a multifaceted product. It is now much easier for our users to find the conformation they need on a feature/product. ### 16. Great tool for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** David D. | Infrastructure Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Document360?** ery easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360. **What do you dislike about Document360?** There is nothing in the tool that i really dislike. **What problems is Document360 solving and how is that benefiting you?** We are use it as a documentation for our application. ### 17. Simple to use, good end user experience, great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Document360?** The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with. **What do you dislike about Document360?** Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor. **What problems is Document360 solving and how is that benefiting you?** Document360 allows our organization to easily develop a knowledge base for the applications that we build in-house. This benefits us by making sure we documentation on our IP, which we can keep up to date in a ver yagile way. We've always been able to share parts of our knowledge base with our clients, which has given us the opportunity to share information with them and for them to self-service knowledge when using our systems. ### 18. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Desire M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Document360?** 1- Embedding Tableau dashboards and adding users. 2- Document360 is an excellent source for writing the content of the public website, as well as managing the end users who have access to the public website. **What do you dislike about Document360?** So far, nothing to complain about: everything is great. **What problems is Document360 solving and how is that benefiting you?** Embedding Tableau dashboards, and adding users, text editing. ### 19. Good tool quality/price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Document360?** It is straightforward to use, we can manage multiple languages and workspaces in the same space. **What do you dislike about Document360?** The platform can be very slow when changing tabs and switching between workspaces. **What problems is Document360 solving and how is that benefiting you?** Clients are able to find answers to their problems directly in the Portal rather than having to contact our Support for every doubt. The internal knowledge increased allowing important updates in the platform to be shared with everyone internally. ### 20. Robust system, but a bit quirky sometimes **Rating:** 5.0/5.0 stars **Reviewed by:** Ed H. | Technical and Creative Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Document360?** Very feature rich but easy to learn, and with useful and up-to-date documentation. I also like that they are in continuous development on features and improvements. The migration process was very professional and well managed. They are veryt responsive to my questions and concerns. Feature-wise, the snippets setup is easy to use and seems very reliable. **What do you dislike about Document360?** Because it is browser-based, there are some quirks with the editor, which might also be due to browser limitations or quirks. Sometimes features don't seem to have loaded, so when you go to do something the feature is missing until you do a page refresh. It requires some basic skills in using "code view" to work around some oddities, such your cursor getting stuck inside a DIV or SECTION. **What problems is Document360 solving and how is that benefiting you?** Consolidated a number of disparate user guides into a single KB, which makes it easier for customers to search and find information. Also, moving to a cloud-based system has greatly improved the workflow for creating and updating documents/articles. ### 21. Great KB tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Document360?** Document360 is a lifesaver when it comes to organizing stuff. I love how straightforward it is—no rocket science here. The best part? It's like having a magic wand for documentation. The templates and editor are my go-to pals, making it a breeze to whip up good-looking docs without getting stuck in formatting chaos. Oh, and the teamwork side of things? Top-notch. Real-time collaboration is a game-changer, let me tell you. Plus, keeping tabs on how things are doing? The analytics? Sweet deal. **What do you dislike about Document360?** Sometimes, there are these tiny hiccups—glitches. They pop up out of the blue, disrupting the flow a bit. Nothing major, though. Also, while I can jazz things up a lot, a touch more flexibility in design wouldn't hurt. But hey, these are just small bits compared to all the good stuff Document360 brings to the table. **What problems is Document360 solving and how is that benefiting you?** Document360 functions as an efficient solution to the intricate challenge of managing information. Before its integration, our documentation landscape was a chaotic maze, challenging to navigate and update. This platform revolutionized our approach. It not only streamlined document organization but also facilitated accessibility and comprehension. Consequently, the significant time saved through simplified searches and enhanced clarity has significantly bolstered my productivity. ### 22. Fast, easy and outstanding customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel E. | Innovation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Document360?** 1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB. 2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days. 3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB. 4. Great integrations with other tools. **What do you dislike about Document360?** 1. It only 1 support 1 language language in the lowest tiers: If your KB only needs 1 language and is different from english, you'll need to step up to the next package to support "Multilingual" and then select your language as de default. 2. Would like more flexibility in the design and layout in general. **What problems is Document360 solving and how is that benefiting you?** Customer self-service and KB embedded in our product using URL Mapping so our users always have the right information at the right time. The KB was very easy to set-up and configure inside our product, saving us the effort, cost and time of developing a custom-made solution. ### 23. Their product is easy to use and easy to integrate our application with. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick O. | VP of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Document360?** We have been using them for several years now. They provide excellent customer service, a great product at a reasonable price. **What do you dislike about Document360?** Sometimes when trying to login to their portal I get redirected to our application. I generally need to either use ingonito window or manually change the url. **What problems is Document360 solving and how is that benefiting you?** It is managing our online user guide and help system for our Denial Insights application ### 24. Document 360 is an effective documentation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kavitha R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Document360?** With document360 ,all your documents are stored securely and also helps to keep your records organized. Documents360 is an excellent tool for document management. **What do you dislike about Document360?** Document 360 work really well and never faced any issues so far. **What problems is Document360 solving and how is that benefiting you?** Document 360 makes it easier to keep track of any changes to the documents and helps to manage them effectively and efficiently. ### 25. Easy to set up and use, with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Oren K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Document360?** It's a great tool, and is really easy to set up and use out-of-the-box. Importing content from MD files was a breeze. Intuitive UI. Great support team, always willing and excited to help. Would highly recommend. **What do you dislike about Document360?** No GraphQL support. The review flow needs improvements and should be more intuitive. For example, there are no inline comments. Occasional buggy behavior with larger articles. **What problems is Document360 solving and how is that benefiting you?** 1. We were looking for a tool that was easy to set up, use, and maintain, without any coding knowledge. 2. Analytics, helping us to analyze site usage. 3. Self-service features like PDF and feedback mechanism ### 26. We've been using Doc360 for almost 2 years now. Feedback from all our readers are great. **Rating:** 4.0/5.0 stars **Reviewed by:** Omer M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Document360?** 1. Very adjustable and gives a good and clean view for user. 2. Management of doc versions is very good 3. very good and helpful support **What do you dislike about Document360?** 1. Authors portal could be improved a lot. 2. Commenting is very messy **What problems is Document360 solving and how is that benefiting you?** Documentation portal for our product users. Internal knowledge management. ### 27. Document360 Meets our Documentation Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Susan R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Document360?** Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is the best solution for our needs. **What do you dislike about Document360?** We would love it even more if more than one person could edit the same document at the same time. I have been told this feature is in development, so we are looking forward to that. **What problems is Document360 solving and how is that benefiting you?** We needed a single location for our documentation, and a tool that is easy to use. Everyone on my team is able to create content or edit content quickly, making our documentation process very efficient. ### 28. One of the best in the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Dawa D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Document360?** Good things: a. for a beginner also its very easy to use b. document management using their drive is efficient c. lot of customization options d. many additional options when compared with MS Office **What do you dislike about Document360?** Not so Good things: a. Format painter option is not available, I miss that b. document review workflow needs to be improved c. article locking is a frustating option, needs override option for this **What problems is Document360 solving and how is that benefiting you?** Previously, to upload any video I had to follow a complicated process to our software but now we can just paste the link in doc360 and when published it will be directly available in KB site. Linking multiple features is very easy here, just provide a link and the reader can access without much extra steps. ### 29. Solid Tool for Knowledge Base and Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Document360?** Document360 usability and customer support are outstanding. It's incredibly user-friendly and intuitive.It furnishes our customers with an appealing knowledge base equipped with robust search features, a crucial aspect for us. The ease of implementation, coupled with the frequency of use and seamless integration capabilities make Document360 a valuable solution for our documentation needs. **What do you dislike about Document360?** Document 360 admirably fulfills our varied requirements but there is room for improvement in the speed at which new features are introduced. **What problems is Document360 solving and how is that benefiting you?** Document360 serves as a streamlined solution to the complex task of information management. We sought a platform that was simple to learn and navigate, handling both content authoring and publishing seamlessly that is Document360 ### 30. Great Tool Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Document360?** 1. The software is very user-friendly and easy to learn 2. Straightforward Setup. It takes little effort to spin up a new KB 3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed. 4. Amazing support team. They are very responsive both in support calls and issues that require development. 5. Great API Support **What do you dislike about Document360?** 1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments. 2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence. 3. Interface can be slow at times. 4. UI is not bad but could use some quality-of-life improvements. **What problems is Document360 solving and how is that benefiting you?** With its many extensions, my users (internal and external) can access knowledge wherever needed. The admin portal makes managing and editing documentation easier than I could with my previous tools. ### 31. Document360 is easy and fast to build. **Rating:** 4.5/5.0 stars **Reviewed by:** Shelley W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Document360?** Easy to learn and you can build a KB fast. **What do you dislike about Document360?** Not enough options for self design and choosing different layouts. **What problems is Document360 solving and how is that benefiting you?** It helped us build a KB from scratch. ### 32. Highly consumerized, intuitive and valuable tool for our organization's L&D **Rating:** 4.5/5.0 stars **Reviewed by:** Navneet K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Document360?** -The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate. -It's a very effective repository with almost an MS word like UX -Sophisticated UI **What do you dislike about Document360?** As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities. **What problems is Document360 solving and how is that benefiting you?** Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs. ### 33. Promising Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Document360?** From a Knowledge Base / Knowledge Management perspective, Document360 has succeeded at meeting our needs in terms of structure, flow, integration, team collaboration, and user experience. The Customer Support is particularly impressive. Account managers and customer support executives are very helpful, responsive, and willing to go the extra mile to support our needs. Many times, what we thought are "difficult requests" were solved in less than 24 hours. **What do you dislike about Document360?** We do appreciate the regular deployment of new features. However, many essential features are still missing or need improvement especially when it comes to saving the formatting when importing Word documents, removing the default formatting of the editor (which sometimes can only be fixed in code view), implementing a "format painter" feature to allow us to easily copy formatting, etc.) These might sound like minor inconveniences but, in fact, they are very time-consuming to editors and can result in significant delays to project delivery. **What problems is Document360 solving and how is that benefiting you?** Document360 is helping our team to easily collaborate to create a structured knowledge base and easily and securely manage user access to specific parts of the knowledge base. ### 34. A great documentation site - really easy to user with useful features **Rating:** 4.5/5.0 stars **Reviewed by:** Alice M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Document360?** I like how intuitive it is to use and how easy it was to get started. The features are exactly what we are looking for. The more we explored the capabilities of Document360, the more we found our customers enjoyed our documentation site. I really like how the ananlytics, the version history and the folder/category setup. **What do you dislike about Document360?** I don't like how the table formatting works. It's clunky and not easy to edit the text formatting within it. You have to edit each box separately. I also don't like how long it takes for someone to be able to edit an article after someone else was working on it. It takes a while to realise the other person isn't working on it, even if they log out. **What problems is Document360 solving and how is that benefiting you?** We wanted an easy tool to setup without any coding knowledge. We also wanted to be able to embed pictures and videos easily within the text. We wanted some salesforce integration. We wanted a public knowledge base as well with SEO ### 35. Very good KB portal **Rating:** 3.5/5.0 stars **Reviewed by:** Fabian H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Document360?** Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful) --> A great improvement in the accessibility of information for users. In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues. **What do you dislike about Document360?** From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive. **What problems is Document360 solving and how is that benefiting you?** Single Sign On (SSO) --> Now users, don't have to login everytime when they open the Documentation/Softwareguide. ### 36. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Neethu R. | Associate Recruiter/ HR-Office Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Document360?** Document 360 has proven indispensable for our documentation needs and this platform provides fast and robust search capability ensures easy access to a list of suggested articles, streamlining information retrieval. **What do you dislike about Document360?** There is no any negatives or issues so far. **What problems is Document360 solving and how is that benefiting you?** A powerful tool for efficient documentation management . ### 37. Captivating Simplicity: Explore the Intuitive Solution of Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Document360?** The intuitive nature of Document360 stood out to us immediately. Initially, we integrated an open-source solution that boasted impressive features, yet it posed several challenges hindering seamless scaling for our entire department. However, with Document360 seems effortlessly smooth. Crafting and modifying content is a breeze as is the construction and adjustment of navigation.Additionally, the consistently responsive customer support has further cemented our positive experience. **What do you dislike about Document360?** I haven't found anything I dislike about the product or its capabilities. **What problems is Document360 solving and how is that benefiting you?** Upon transitioning to Doc360, we swiftly developed a valuable customer tool leveraging the platform's simple, user-friendly software. The intuitive interphase allowed for rapid progress and the support from the responsive and helpful customer service team further expedited our journey, enabling us to deliver comprehensive solutions to our clients in remarkably short timeframes. ### 38. Great support team and easy to use platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Document360?** Support team are incredibly helpful and quick to respond to any issues Document manager is easy to organize and editor is intuitive to use Anayltics display good amounts of relevant information- new UI is awesome! **What do you dislike about Document360?** Sometimes editor can be difficult to manage when copy and pasting text into it- formatting can get messed around and can be tricky to fix. Looking forward to updated editor as this seems like it will address these concerns **What problems is Document360 solving and how is that benefiting you?** Supporting our self-service knowledge base. Allows us to easily create and edit support documenation that we provide to our customers. With us making improvements and regular updates, doc360 makes it easy to stay on top of updating support documentation. ### 39. Modern Knowledge Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Document360?** Very easy to use from the documentation team, easy to depoly as SaaS solution, the customer support was good. **What do you dislike about Document360?** Nothing major, the main problems were intergrating to our bussness process as they are designed for ePaper solutions. **What problems is Document360 solving and how is that benefiting you?** Allow customers to answer questions themselfs ### 40. Very nice tool for knowledgebase **Rating:** 5.0/5.0 stars **Reviewed by:** Roman P. | 2nd level Service Desk Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Document360?** As a content creator for my company's knowledgebase portal, I have to say that this platform has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily **What do you dislike about Document360?** I've been using the knowledgebase portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content **What problems is Document360 solving and how is that benefiting you?** We use it for our knowledge base, so we can put everything in one place, all the article, diagrams. We can work with office documents and PDF files, it is easy to attach any file and keep them in one place ### 41. Solutions and possibilities with solutions to some pain points on the way. **Rating:** 4.0/5.0 stars **Reviewed by:** Adam M. | Senior Content Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Document360?** - Document 360 has an extensive toolset that is included in the native product - Their drive (digital asset management solution) helped our team to begin the process of being able to use the C.O.P.E. methodology with our help centers images. - Snippets and Glossary features show promise **What do you dislike about Document360?** - Some of their features are a bit half-baked, buggy, or just not quite what we need, but they are working to improve these features over time. - The analytics dashboard is lacking. - API endpoints are fairly extensive, but more wouldn't hurt. **What problems is Document360 solving and how is that benefiting you?** We moved from Zendesk to Document 360 to have a more powerful help center experience for our customers. Specifically, D360's partnership with Algolia has proved very helpful in terms of searching. There's also a fairly easy to use redirect system that is natively part of D360's backend. Though it could use a few improvements, it's mostly a solution and we've set up thousands of redirects using that system. ### 42. Great value and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha G. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Document360?** Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. **What do you dislike about Document360?** No complaints about the platform so far. **What problems is Document360 solving and how is that benefiting you?** Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time. ### 43. Used for internal communications in a university **Rating:** 4.0/5.0 stars **Reviewed by:** Bushra A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Document360?** It's easy to use and allows for information to be organised neatly. I have used it for internal comms in our department and the information is searchable. **What do you dislike about Document360?** Inability to add features without upgrading the entire package. I would like to have our content hidden from search results and only accesibale via link but need to update the entire package for that. **What problems is Document360 solving and how is that benefiting you?** Access and organisation of information ### 44. Great KM Tool with Outstanding Potential and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mantas T. | Knowledge Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Document360?** Easy-to-use interface, exceptional customer service, and great search optimization are what we appreciate most about Docu360. Plus, the ability to embed videos in our articles makes our content more engaging for the end users. **What do you dislike about Document360?** While we haven't faced major issues, sometimes adding a featured image to an article can be a bit challenging. Fortunately, the responsive customer support team is always ready to assist with any problems. **What problems is Document360 solving and how is that benefiting you?** Docu360 centralizes our content, making it more engaging and accessible. The great built-in search engine ensures users can find accurate guides efficiently and enjoy a self-service experience. ### 45. Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Sandip T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Document360?** 1. Seamless Retrieval & access 2. Convenient UX such that user can start easily from Day1 3. Suitable for Complex knowledge architecture **What do you dislike about Document360?** 1. Uploading knowlesge articles sometimes takes time 2. Should increase the allowable file size for the basic plan **What problems is Document360 solving and how is that benefiting you?** Document360 is solving the problem of a single repository of all Knowledge articles and my team is benefitted by seamlessly accessing the articles at our convenience ### 46. Great tool to organize our operation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Document360?** The layout is clean and easy for users to navigate. Building out the platform has been simple and the tools available meet the needs of our team for operational documents. When we have had set up questions or needed guidance on features, the team has been very responsive and helpful. **What do you dislike about Document360?** There are additional features in the works that will help with migration, analytics and reader tracking that we are looking forward to. **What problems is Document360 solving and how is that benefiting you?** We use it to house SOPs and this has made the information easily accessible to our employees. ### 47. Easy to use knowledge base builder **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia B. | Business Analyst, Product and Knowledge base management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Document360?** We use this product to create manuals for our own products. The features provided are great for organizing articles and editing their content. When we expressed a need to improve a certain feature of the editor, they took this into consideration and soon informed us that this feature will be included in the new editor that is being developed. Overall, we are satisfied with the product features. We found the analytics features, user roles and the ability to export content to Markdown, HTML and PDF particularly useful. **What do you dislike about Document360?** Some delays in saving and locking the articles for editation when used by an other user. **What problems is Document360 solving and how is that benefiting you?** Knowledge base which is very flexible. ### 48. Easy Collaboration, but Challenging UX **Rating:** 3.5/5.0 stars **Reviewed by:** Sophie G. | Manager of Educational Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Document360?** I love how I can pull in team members to write and review various articles on which they are the SME. It ensures that our documentation is accurate, and continuously updated. **What do you dislike about Document360?** The User Interface can be a bit challenging to navigate. The different editor versions can not be switched between, and this makes the review and editing process more challenging that needed. **What problems is Document360 solving and how is that benefiting you?** Doc360 initially allowed the Product Team to update legacy Help Documentation to a more user-friendly platform. During that transcription, the opportunity was taken to update the information in the documents to represent the current state of the platform accurately. Currently, we are using the tool for collaboration between various teams to continue to generate and to curate up-to-date Help Documentation for all user types. ### 49. A One Stop Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Document360?** One of the best aspects of Document360 is its user-friendly interphase, which makes it easy for users to create, organize, and manage their documentation efficiently. It is highly appreciated for its extensive customization options, empowering users to personalize the documentation portals to align with their brand identity and create a cohesive user experience. **What do you dislike about Document360?** So far there is nothing to dislike, and I hope more improvements will be reflected. **What problems is Document360 solving and how is that benefiting you?** It enables efficient sharing of knowledge within organizations through its user-friendly interface. It also provides a comprehensive knowledge base for customers, reducing the burden of the support team. ### 50. Great customer service and knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Document360?** I love how simple this platform is to use! Also, they provide several how-to videos that prove to be super helpful. Our clients love it too! **What do you dislike about Document360?** There's nothing I can think of at this time. **What problems is Document360 solving and how is that benefiting you?** Our clients need articles to refer back to when installing or using our features. This helps us point them in the right direction by sending a link vs. sending files via email. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A23%3A13+-0500&secure%5Bsession_id%5D=10dc0c9d-5ae3-469d-9027-5ed484757253&secure%5Btoken%5D=7c32d166f6816cea4dd48d3577abce21623a2dbb37de58447f5204c8a832f7aa&format=llm_user) ## Document360 Integrations - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [GI Big Data](https://www.g2.com/products/gi-big-data/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VXcis](https://www.g2.com/products/vxcis/reviews) - [VXretail](https://www.g2.com/products/vxretail/reviews) - [VXsmart](https://www.g2.com/products/vxsmart/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho PageSense](https://www.g2.com/products/zoho-pagesense/reviews) ## Document360 Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Documentation Generation - AI Documentation Generators** - Project Overviews - Docstrings / Comments - API Reference **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Workflow and Integration - AI Documentation Generators** - IDE & Editor Extension - CI/CD Pipeline Triggering - Git/Repository Integration **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top Document360 Alternatives - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) - 4.7/5.0 (380 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 4.6/5.0 (501 reviews)