--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 541 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 541 scale: '5' date_modified: '2026-08-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 541 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. (46 reviews) - Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly. (31 reviews) - Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents. (29 reviews) - Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency. (27 reviews) - Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents. (11 reviews) - Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents. (10 reviews) - Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content. (9 reviews) - Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers. (9 reviews) - Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. Easy to use, lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Document360?** The interface for Document360 is very easy to use and it offers a lot of features. The search function on the site is excellent and allows users to find what they need quickly. Whenever we come across any issues, they are getting fixed very quickly. **What do you dislike about Document360?** There isn't anything in particular that I dislike. We've had a couple of issues in the past which have been resolved after we mentioned them to the doc360 support team. **What problems is Document360 solving and how is that benefiting you?** Possibility of having all documents in one place rather than looking for information in multiple places. Saves users a lot of time and productivity is much higher ### 2. Center of excellence in knowledge base in SAAS **Rating:** 5.0/5.0 stars **Reviewed by:** deepak k. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Document360?** I will suggest the best part of Document 360 is all the features, especially the product is predominantly designed to give a wonderful service Among that, I will prefer the SAAS platform, where SaaS Knowledge base software is being built for companies Instantly we create an online Self-Service SaaS Knowledge Base anytime for your Products. **What do you dislike about Document360?** Appreciation will be awarded there will be no dislikes because every person will enjoy the product I would suggest it to my best friends and family. Keep growing Team !! **What problems is Document360 solving and how is that benefiting you?** I have an issue with SAAS on the knowledge base part as I am been stuck with a particular area so reached So reached Document360 support agent they have guided me on how to Retrieve search queries & FAQs anywhere anytime also Less time spent on searching for ‘how-to’ It is a Single Source of the knowledge base for collaborated remote working ### 3. Technical documentation for clients **Rating:** 5.0/5.0 stars **Reviewed by:** Anas M. | HR Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Document360?** We are into technical documentation and document360 enables the features for our technical writers to organize large volume of articles categorised by clients. **What do you dislike about Document360?** Wish they was an app created for document360. **What problems is Document360 solving and how is that benefiting you?** We have large volume of technical documentation from several clients, document360 helps to organize and catagorise all the blogs. ### 4. A highly adaptable knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Document360?** The main feature that pulled us over the line was the multilanguage support. Doc360 makes it very easy to setup a knowledge base in multiple languages and their auto translation feature is awesome to quikly provide translations of articles. The second feature we recently started using is the "mixed access knowledge base" setup, this allows us the maintain an open KB for our normal user and we have a second version for early access/ test user who need to loggin to get access to our manuals etc. **What do you dislike about Document360?** Overal the package is very consistent and nice, if I had to choose one thing to improve it would be that once the original article has been adjusted that you get a notification that all other language articles need an update and that you can just add/translate to adjusted part. (We can always hape/whish :) ) **What problems is Document360 solving and how is that benefiting you?** We needed a centralized knowledge base for all our applications that was easily editable AND translatable. We operate in Europe and already suppoer 6 languages (and we aim to support more). ### 5. Super Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Cody K. | Partner Development Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Document360?** Love document 360, this platform is great for our Partner Portal and super user friendly on the backend and customer-facing **What do you dislike about Document360?** The only thing I don't like is when an emoji won't save, but as long as you re-fresh the page it works! **What problems is Document360 solving and how is that benefiting you?** Document already solved the problem of uploading a mass amount of users at the same time. ### 6. We love Doc360 and it has helped our organization scale! **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda D. | Vice President, Client Experience **Reviewed Date:** May 10, 2022 **What do you like best about Document360?** I love how easy it is to get up and running with the solution. I also like the tools it has to ensure you are able to manage the updates and revisions of the tool. **What do you dislike about Document360?** I don't have many dislikes at this time. I really appreciate how quickly the Doc360 team builds enhancements. There is a disconnect for me with how we can use the enhancements based on how we use the tool. **What problems is Document360 solving and how is that benefiting you?** We launched this tool about 4 years ago as an internal body of knowledge. The access to information has changed our organization, although some rely too heavily on documentation and not on human interaction. ### 7. Easy to learn and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Document360?** I can import Word documents. Since most of our existing documentation is in Word, it saved a great deal of time to simply import them instead of recreating from scratch. Also I like how intuitive the product is. What little I did not figure out for myself, I was able to find in their documentation. And their tech support is wonderful! Very quick to respond. Very knowledgeable and supportive. **What do you dislike about Document360?** Just some minor things, nothing that I'd call a show-stopper. I cannot insert an article in a location of my choosing. I have to create it, then relocate it in a separate step. **What problems is Document360 solving and how is that benefiting you?** Employees used to ask us for the same information over and over. Now, they can access the info for themselves in the knowledge base. Supervisors and managers do not have to spend time answering questions that employees can now look up themselves. ### 8. Best in the industry Knowledge Management **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Director, Contractor Training and Account Management , Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about Document360?** Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management. Sophisticated permissions allow you to tailor views so individuals see what they need. Rich text editing allows you to produce beautiful articles with multimedia embedded (videos, animated GIFs etc) to engage your reader and hopefully keep their attention throughout the article. I also like how it automatically generates a table of contents to make navigation easy for readers. **What do you dislike about Document360?** Honestly, D360 is the best vendor I've found for knowledge base software. A lot of help desks have a super basic knowledge base incorporated (*cough, *cough, Zendesk *cough) but D360 runs circles around other platforms with their intuitive architecture and easy-to-use admin interface. Multilingual support....tech support chat....lots to love. They also let admins contribute ideas to their product roadmap - not that they all get chosen but it feels like they listen to their users when planning the future of the product. **What problems is Document360 solving and how is that benefiting you?** Needed a 24/7 portal to host how-to articles and other reference materials for both customers and internal employees. D360 has made this easy with their no/low code solution. I can publish my articles and get back to my day job. ### 9. A one stop solution for building a customized knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Swarna Surya S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Document360?** - Home page builder - HTML code view with custom CSS and javascript capabilities. - Import, Saved templates, variables, and snippets for easy migration and content reuse. **What do you dislike about Document360?** - Analytics cannot be looked back after a specific time period( Need to upgrade the plan) - SimpleText, Image, and Table formatting is really hard - Inbuilt discussion/comments sections would be really helpful **What problems is Document360 solving and how is that benefiting you?** To assist our partner organization, we create and compile a large number of evidence-based tools and materials. They were all saved in Google Docs and stored on Google Drive. We were able to gather together a big amount of information and documents in a very orderly manner thanks to Document 360. We wanted to make it easy for our partner staff to access relevant resources for a topic of interest, and Document360 enabled us in designing an organized and user-friendly resource library. ### 10. Great knowledge base that's really easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Document360?** Document360 is approachable and easy to use. I've had great feedback from our stakeholders on how good it looks and how excited they are for clients to use it. **What do you dislike about Document360?** Some features are lacking, but are in progress. The biggest being spellcheck. **What problems is Document360 solving and how is that benefiting you?** Document360 has helped us build out an entire client-facing knowledge base in a short amount of time. It's key to helping our company scale. ### 11. Easy set-up and authoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Document360?** The best feature, by far, has been the ability to upload a Word document to create an article. If the Word doc is properly formatted with heading Document 360 has the option to parse out each section as its own "step"/article. Authoring time is significantly reduced. **What do you dislike about Document360?** It took me a little bit of time to understand how to create the Home Page--it was my error because Document 360 made a very clear Category with directions and examples to build from. There have been time, I wish there were some FAQs to read for creating the custom site. I did find the tutorials helpful. **What problems is Document360 solving and how is that benefiting you?** I am able to help my organization keep vital processes and procedures in one place--this will help greatly with compliance related topics as well as reducing the ramp-up time for new hires. ### 12. 8 sleek FAQ page builder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Document360?** It is a decent platform for creating simple FAQ pages. We are an E-commerce company, we have multiple queries that our support team is tired of handling. So we needed to set up a good FAQ page with custom domain. We found Document360 to be very flexible, simple and easy to use. **What do you dislike about Document360?** I didn't see any drawbacks. I am sure certain features will be lacking when I work with the tool more, but I am confident and can tell that their crew is extremely product customer-responsive which is critical for me. **What problems is Document360 solving and how is that benefiting you?** Provides a great deal of customizability and freedom when it comes to altering the look and design. ### 13. Great documentation tool that keeps improving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Document360?** The documentation tool is easy to use, it has an excellent support team and many functionalities. Some of the features that I appreciate the most are: - Groups based permissions so different types of users see different articles - SSO - Documentation assistant embedded in your own webpage - Mixed documentation (private, public & mixed) They keep improving and adding requested features. **What do you dislike about Document360?** If I had to say something, I would like to have different documentation assistants based on the user permissions. It would also be great to have different ways to display the search results to the user (not just the default one). Despite this, I'm sure those features will be added going forward. They have already implemented some suggestions that we had in the past. **What problems is Document360 solving and how is that benefiting you?** The main purpose of Document360 is to maintain an organized documentation where we can share different parts to internal and external users. As a nice to have, it has also been able to be completely integrated with our tool, providing the needed information when it's needed without redirecting the user elsewhere. ### 14. Really intuitive platform and great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Document360?** My team found Document360 easy to use and explain to each other. The platform and the WYSIWYG mode is very useful and makes it easy for non-technical members of the team. The option to restrict viewers based on groups is also a handy feature so that we can use our Knowledge base as an internal and client-facing resource simultaneously. **What do you dislike about Document360?** No major complaints. If you are looking for specific features you can email their team and they will be happy to respond and explain how to achieve them. **What problems is Document360 solving and how is that benefiting you?** It was the best knowledge base solution for our purposes, as it helps us explain our offerings and share information with team members and clients very smoothly and quickly. ### 15. Excellent knowledge base tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian J. | SAP Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Document360?** It is very difficult to answer this in limited words. This tool is excellent, user friendly and we were amazed by the detailed analytical report provided by the tool. Easy accessible and powerful customizing screens and menu bars, very easy import and export options. **What do you dislike about Document360?** So far there is nothing to dislike, hope more improvements will reflect. **What problems is Document360 solving and how is that benefiting you?** we had a hard time while we use our previous tool which creates unnecessary pressure on our support staff. Lots of pending works hung around our departments. But document 360 makes things easier, able to work more efficiently, and deliver powerful analytical feedback to solve customer queries. ### 16. One-stop Solution for all your Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam S. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Document360?** It is one of the best writer-friendly tools in the market. Doc360 gave us the platform to build our documentation from scratch. It comes with a lot of cool features and a home page builder with customization which makes the tool unique. **What do you dislike about Document360?** Nothing much about the tool. But when it comes to data migration, we may lose media files. If possible, doc360 can come up with an option to point data to our own servers. **What problems is Document360 solving and how is that benefiting you?** Doc360 provides more editor features when compared to other modern-day doc tools. Easy-to-use which makes it more writer-friendly. A homepage builder with customization is an added benefit. ### 17. Great user experience, user interface, overall awesome userbility **Rating:** 4.5/5.0 stars **Reviewed by:** Opemipo J. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Document360?** Document360 helped us at Woodcore develop a great documentation for our cloud-based banking application. We needed a tool that would ideally house all documentation related to our product and Document360 did that for us. **What do you dislike about Document360?** The API documentation feature was not really our use case but we've been promised an improvement on this feature. **What problems is Document360 solving and how is that benefiting you?** Product documentation. ### 18. Highly customizable knowledge base platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Document360?** Some of the valuable features are its agility, simplicity, and that it is a user-friendly product. **What do you dislike about Document360?** The admin dashboard might benefit from a few more features and improvements. **What problems is Document360 solving and how is that benefiting you?** I use the tool for customer knowledge base and the customization features are to up to next level. The platform is highly versatile and fully customizable. White label options are also available. You can build your own brand knowledge base, it is one of our competitive edges to customer support. It can also integrate with the Helpdesk tools like Freshdesk and we use it for ticket deflection. ### 19. Amazing Knowledge base center **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak K. | Unified communications engineer - M365, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Document360?** Fantastic tool Document360 itself a best amoung the other products comparitively than Microsoft.. Where as Rich editor has WYSIWYG editor and markdown editors are more fantastic as markdown editors allows writers to customise articles using markdown syntax as well as HTML ... WYSIWYG editor provides a rick formatting support **What do you dislike about Document360?** I dont find dislikes where as only i can gift the product to my friends as because its features and built in quality is awwwsome ,😍😍😍😍 as wanted more feautes in future developement of the product . Bestof luck team!!! **What problems is Document360 solving and how is that benefiting you?** Faced a problem with Intutive UI wgere i am unable to add new articles under appropriate category . Benefits i have realized is a very fast response time in customer support , consistency across channels , staff are well knowledgable ### 20. Great Solution for Your Help Needs **Rating:** 5.0/5.0 stars **Reviewed by:** J Keagan M. | Commissioner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Document360?** The Document360 has a great support team who is quick to resolve issues whether you request aid via chat, email, or phone. The product is easy to use and very intuetive. **What do you dislike about Document360?** In our time of using it, I don't have anything that I dislike. **What problems is Document360 solving and how is that benefiting you?** They offer a great help creation tool, especially for the price! ### 21. Easy - Powerful - Good Value - Constantly Improving - Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela L. | Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Document360?** D360 has many powerful features that are easy to use. **What do you dislike about Document360?** No strong dislike in any area. I just wish detailed reader info could be exported more easily for audit and troubleshooting purposes. **What problems is Document360 solving and how is that benefiting you?** Ease of use allowed for speedy migration of massive knowledge base previously handled mainly through pdf manual. D360 allows us to quickly and easily bring updated product information to our customers. ### 22. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Document360?** Their support team is dedicated and helpful. We had to tweak some code to meet our needs and their tech support helped us through the whole process. **What do you dislike about Document360?** To be very honest, nothing in particular. We have been very pleased with their quick response. **What problems is Document360 solving and how is that benefiting you?** It has allowed us to move our entire knowledge base online for internal and external use. ### 23. Flexible, feature rich, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Barry B. | Managing Director & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Document360?** Its Flexibility in designing online document portals The control around the portals And rapid support, with an online response in under 1min on average with someone who knows 99%. **What do you dislike about Document360?** Navigation of published content is split between articles and TOB, when they should be merged to make navigation more logical **What problems is Document360 solving and how is that benefiting you?** An effective document portal for our products ### 24. Meets our needs exactly **Rating:** 5.0/5.0 stars **Reviewed by:** Jace C. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Document360?** We love the access permissions and the integration with zendesk. We can also customize the look and feel based on our company. **What do you dislike about Document360?** The setup pages can be a little clunky at times. **What problems is Document360 solving and how is that benefiting you?** We converted our product user guides from PDF's to articles in Doc360 which allows us to stay much more up to date. ### 25. Great tool for knowledgebase **Rating:** 4.5/5.0 stars **Reviewed by:** Tomasz G. | Software Tester, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Document360?** The user interface is really easy to use and customer service is really good. **What do you dislike about Document360?** Nothing to complain about. One issue I've had, the Customer Happiness Team has resolved promptly. **What problems is Document360 solving and how is that benefiting you?** We need an easy way to share knowledge within the business and Document360 allows us to build and share our knowlegde base. ### 26. One of the best ever platform to create our own internal team knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Document360?** As a project implementation manager, I was struggling to build a share link which can be accessed internally within my team. While checking for a good platform, I have seen wonderful reviews about Document360. I always wanted to try before any purchase, then I have seen great offer to try their trail service for 14 days with no credit card details!! This shows their confidence in their wonderful service. I started with trail and purchased their services. I am still using Document 360 to upload all my WIP reports and new updates which needs to be shared within my team. I also appreciate your wonderful customer service whenever I was in a need of. Keep up your fabulous service and I am recommending to all who are in my professional circle. **What do you dislike about Document360?** Document 360 website interface can be improved. Though it is user friendly, It would be really great if interface can be improved. Occasionally I faced some delays while on customer service call. **What problems is Document360 solving and how is that benefiting you?** My team first point of contact for accessing any internal files is Document 360. We used to save in a shared folder where we loose all files if our shared drive is crashed. Doc360 helps us to securely share our internal reports. ### 27. Intuitive knowledge base solution with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Lode C. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Document360?** * Easy to setup * Excellent onboarding process and further customer success support * Very customizable, you can make it fit nicely with your existing systems * Good SSO support **What do you dislike about Document360?** * Good analytics, but it isn't possible to drill down to user level on private knowledge bases where the user consents with tracking. **What problems is Document360 solving and how is that benefiting you?** Quickly setup a knowledge base for our SaaS platform and integrate it with this SaaS platform ### 28. User friendly and lots of capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Document360?** It's really easy to get started and both the creation, editing and management of our content have become accessible to multiple people in our organization **What do you dislike about Document360?** There are some bugs that are solved after a quick refresh. However, Document360's team is always on top of these bugs and tries to solve them as soon as possible. **What problems is Document360 solving and how is that benefiting you?** Document360 allows our users to better understand how to use our application ### 29. Perfect knowledgebase platform **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Document360?** I really liked how easy it was to edit our previous Google Slide into articles. I also like their regular updates and their support team - and we could even add extra highlights to our material! **What do you dislike about Document360?** There isn't anything that I disliked on their platform. **Recommendations to others considering Document360:** I really enjoy using the platform and the constant updates. **What problems is Document360 solving and how is that benefiting you?** We are using Document360 to provide a searchable knowledgebase to our clients. ### 30. Quality technology and service at a fair cost **Rating:** 5.0/5.0 stars **Reviewed by:** Karen Y. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Document360?** The look and feel of the platform is current with the times in appearance **What do you dislike about Document360?** It is hard to think of anything to dislike. To offer something that could use improvement, I would say the graphic/image grooming and sizing when inserting into the project. **What problems is Document360 solving and how is that benefiting you?** New software roll-out with supporting documentation already produced—seamless integration of the KB assistant from our platform solution to the Doc360 project content. ### 31. Document 360 is a software no enterprise should miss upon! **Rating:** 5.0/5.0 stars **Reviewed by:** Shivani P. | Client Success Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Document360?** As a content marketing agency, managing documents efficiently and systematically has been one of our main concerns. We needed a knowledge management system to help us streamline and organize our documents. That's when we went ahead with Document 360 and it was everything we were looking for. **What do you dislike about Document360?** There is absolutely nothing that is of concern to me when it comes to Document 360. I have been using this software for a year now and am totally happy with the service they provide. **What problems is Document360 solving and how is that benefiting you?** Its extensive features, combined with an outstanding UI have helped our in-house team to easily manage, edit and organize easily. Our content team absolutely enjoys delivering tasks and projects and it's no wonder why! ### 32. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Document360?** The UI is so easy to use and their customer service is outstanding. Every feature I need it has to make our customers successful. **What do you dislike about Document360?** Nothing comes to mind, I really think it checks every box for me! **Recommendations to others considering Document360:** Trust the product and reach out to your account manager whenever! **What problems is Document360 solving and how is that benefiting you?** Educating our customers on what our product offering is. We also are able to easily announce changes to our customer base. ### 33. Is good **Rating:** 4.5/5.0 stars **Reviewed by:** Luiz N. | admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Document360?** the ease with which we can configure and work with the product. **What do you dislike about Document360?** Reports are not meeting our expectations **What problems is Document360 solving and how is that benefiting you?** this Reports ### 34. Excellent Documentation/Information Knowledge Center **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Document360?** - Easy to author articles and categorize information for end-users - Easy to customize the user interface - Easy integration with our application platform as well as our Salesforce Community - Friendly and knowledgeable customer support **What do you dislike about Document360?** The time zone difference, at times, delays responses. **What problems is Document360 solving and how is that benefiting you?** We converted our entire PDF library into a single, searchable knowledge center. And, we are now able to embed this knowledge center into our software application. Using this tool required minimal engineering interaction to achieve our end goal. ### 35. Easy to use knowledge management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Document360?** The ability to embed videos into articles **What do you dislike about Document360?** Nothing as of yet as haven't had much time to use the product. **What problems is Document360 solving and how is that benefiting you?** Documentation for our clients to use which can prevent IT support tickets. ### 36. Love the product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Document360?** -multiple review cycles for different reasons all customizable -extensible and varied notification options -good internal article assignment and workflow management **What do you dislike about Document360?** there's not much i don't really like. I'm just getting started on getting into the advanced features, and I haven't ran into any problems or limitations within our use case. **What problems is Document360 solving and how is that benefiting you?** -client facing Knowledge Base -workflow management between SME and editor/writer/publisher -notifications and task assignment -incoming ops support ticket reduction ### 37. Great place to manage knowledge sharing documents **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh C. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Document360?** Managing documents in such a way that all the versions are easily accessible to all. Restoration of any version is super easy. Searching all the documents is fast which means that good indexing is used. Onboarding in this software is easy and it hardly takes few days for someone to become an expert. Recent feature of markdown was the best which was used by our departments and professors. **What do you dislike about Document360?** Software subscription is bit costly for a single user. **Recommendations to others considering Document360:** Great software which can be used by anyone, easy to onboard. **What problems is Document360 solving and how is that benefiting you?** Managing documents which can be shared among entire department. ### 38. Document360 is a wonderful product to explore **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Document360?** I like the bulk operation feature which makes my work easier instead of doing everything manually, It made my job easier and fun and I loved the fact that there is no limit for the readers **What do you dislike about Document360?** I wanted a particular font which wasn't available in Document360 by default **What problems is Document360 solving and how is that benefiting you?** It helps as a product guide. What ever issue I get, I'll get it easily resolved with the help of Document360 support team and the Document360 Documentation they provide ### 39. Very nice and complete tool for creating documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Document360?** It is very much user-friendly, easy to use. The final product is simple and clean, which is good for end-user documentation. The support we receive from our supplier is amazing, we are taken care of. **What do you dislike about Document360?** No comments to add. I don't feel anything is missing **Recommendations to others considering Document360:** I highly recommend this tool if you need to produce documentation. Is user-friendly and the support is really good. **What problems is Document360 solving and how is that benefiting you?** The documentation is available from the application our customers have. It is easy to access and it is easy to provide access to the users. ### 40. Great tool for knowledge management & documentation **Rating:** 5.0/5.0 stars **Reviewed by:** PRANOY P. | Team Lead SEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Document360?** Document360 is very flexible & customizable. It makes the process of creating online documentation for our products easy. Sharing it with our customers and teams is easy. Our writers love working on it! **What do you dislike about Document360?** Document360 is something that fits our requirements perfectly. So there's nothing that we have disliked so far. **Recommendations to others considering Document360:** If you are looking for something flexible, Document360 is a perfect choice. **What problems is Document360 solving and how is that benefiting you?** As a growing product company, we wanted to give the best experience to our customers. Document360 has helped us to provide 24*7 self-service support to our customers, and it has resulted in better customer satiscation. ### 41. The BEST knowledge base tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian J. | IT consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Document360?** Easy to configure and friendly user screens. Easy and cool layout customization through homepage builder. Good support, and easily accessible. **What do you dislike about Document360?** Nothing to dislike. Awaiting additional features **Recommendations to others considering Document360:** I Highly recommend this tool **What problems is Document360 solving and how is that benefiting you?** Saved a lot of time by getting a quick response from the support team. Get rid of manual reports preparation by bringing this tool. Excellent reporting tool makes very easier ### 42. The best knowledge base champ. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Document360?** Usecase and deployment score. our problem with confluence was to find the relevant article from a quick search. also, customization was poor with limited page layouts, restricted styling and inflexible design and above all, it was best suited for internal knowledge management only. **What do you dislike about Document360?** when handling something other than text or in-line pictures, formatting can be difficult. **What problems is Document360 solving and how is that benefiting you?** highly customizable, smart search features, a robust platform built for knowledge base only. ### 43. Very pleased so far **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy B. | Executive Vice President, Marketing , Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Document360?** We are still new users of Document360, so we are figuring out how best to organize our information. It is VERY easy to rearrange information, and so far we have not encountered any functional limitations to the system. It's been easy and fun to learn. **What do you dislike about Document360?** I'm not sure there's much to dislike at this point. Any issues we've had, the Customer Happiness Team has resolved immediately. **What problems is Document360 solving and how is that benefiting you?** We needed an easy way to share information to help clients learn and use our software. Document360 has allowed us to form our first Knowledge Base. ### 44. Good Software, Very Good Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Document360?** The availability of the customer support and the help of them was very useful. **What do you dislike about Document360?** Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also. **What problems is Document360 solving and how is that benefiting you?** We are now able to provide our customers with full documentation about our product. ### 45. Best knowledge base solution we know **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Document360?** The back office is very practical and simple to use **What do you dislike about Document360?** This was not easy to use our own domain name, and not as a sub domain. **What problems is Document360 solving and how is that benefiting you?** Easy to manage our online documentation ### 46. Perfect place to put your knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** AKHIL K. | PHP Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Document360?** It's like a supermarket of knowledge; we will get whatever we want in a single platform instead of going and searching on multiple platforms. **What do you dislike about Document360?** It is tough to find a single issue because they add many exciting features every month, making the platform more user-friendly. **Recommendations to others considering Document360:** If you are looking for a place where you can put and review your knowledge, you can choose Document360. **What problems is Document360 solving and how is that benefiting you?** I used it for my team project documentation; it helps my teammates to refer and update their knowledge continously. ### 47. User friendly business tool **Rating:** 4.5/5.0 stars **Reviewed by:** Dorota T. | W, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Document360?** The fact that I can keep all articles in one place and that is accessible to everyone. **What do you dislike about Document360?** Sometimes articles are getting locked for too long **What problems is Document360 solving and how is that benefiting you?** The way how it benefits me is to have an access to all knowledge online. ### 48. All-in-one place for Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Document360?** Document360 has all the necessary tools required to build a website and write/post your documentation in any way you want. You do not need to learn any coding/language for the same! **What do you dislike about Document360?** There is nothing particular to dislike as the team from Document360 has their support for the entire time and resolves the issues. The only thing is chat time with support can be improved a bit. **What problems is Document360 solving and how is that benefiting you?** Moving from PDF-based documentation to SaaS-based documentation needs a lot of effort to work for the first time. Document360 has helped us overcome this by providing the right platform to upgrade. ### 49. documentation platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Document360?** easy to use for basic technical documentation needs, markdown editor is good **What do you dislike about Document360?** some technical issues, slowness, UI issues **What problems is Document360 solving and how is that benefiting you?** public technical documentation for a software product ### 50. Document360 is a Great SaaS Knowledge Base Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Yossi K. | Lead Technical Writer **Reviewed Date:** March 15, 2022 **What do you like best about Document360?** Easy to use and easy to learn, completely SaaS, amazing support, the Drive makes storing and reusing images a breeze, some cool advanced features, like ticket deflector. **What do you dislike about Document360?** Doesn't support all authentication methods and no support for Swagger/OpenAPI (but I believe that's on the roadmap). **What problems is Document360 solving and how is that benefiting you?** Solves the problem of having to host our own documentation site. Also, it's easy to use with multiple authors on a writing team. It's solid software that's dependable and reliable. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+02%3A55%3A56+-0500&secure%5Bsession_id%5D=2f4f612e-e203-4cd8-b54f-ad157cb4fd5e&secure%5Btoken%5D=94f7a022fd92b210ded4f8508ad5cfd22edaf73bfd8548491742f6f64f167c10&format=llm_user) ## Document360 Integrations - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [GI Big Data](https://www.g2.com/products/gi-big-data/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VXcis](https://www.g2.com/products/vxcis/reviews) - [VXretail](https://www.g2.com/products/vxretail/reviews) - [VXsmart](https://www.g2.com/products/vxsmart/reviews) - [WordPress themes](https://www.g2.com/products/wordpress-themes/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho PageSense](https://www.g2.com/products/zoho-pagesense/reviews) ## Document360 Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Documentation Generation - AI Documentation Generators** - Project Overviews - Docstrings / Comments - API Reference **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Workflow and Integration - AI Documentation Generators** - IDE & Editor Extension - CI/CD Pipeline Triggering - Git/Repository Integration **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top Document360 Alternatives - [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) - 4.6/5.0 (30 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,249 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews)