The ability to brainstorm needs with a rep. We have a pretty intricate business and opposed to hearing, no constantly, or itll cost x, theyre willing to help find a solution to help make the pairing a more efficient one Review collected by and hosted on G2.com.

Customer service lack of knowledge. They more so gather information for other tiers than troubleshoot issues. Had to wait for them to chat with a higher tier tech for them to tell me what they had to do. Frustrating, but now we have a direct contact to a Sr tech. Review collected by and hosted on G2.com.

I like the ease of uploading files to DocStar. Review collected by and hosted on G2.com.

DocStar isn't intuitive to use. When there is an issue with using the platform, it is easier to create a work around than to get the help desk or project manager involved to get it fixed. Normally, a bug causes great delay in our productivity. Review collected by and hosted on G2.com.

The simplicity of the system which made the training of my employees very smooth. Review collected by and hosted on G2.com.

At startup we had a new support team and had numerous challenges, but all good now. Review collected by and hosted on G2.com.

Quick visibility to invoices and where they are in the AP approval process. Review collected by and hosted on G2.com.

Nothing yet. Haven't gotten too deep into the system yet. Review collected by and hosted on G2.com.

Able to retrieve invoices easily without going to file cabinet. Review collected by and hosted on G2.com.

After DocStar is updated, and changes are made, it ends up having glitches that have to be fixed. It also processes very slowly 50% of time. Review collected by and hosted on G2.com.

The ability to store all our payables electronically. Ease of retrieval Review collected by and hosted on G2.com.

The integration with our software is poor and our "broker" is not that great. Review collected by and hosted on G2.com.

Pretty easy to use, user friendly, it just works, has saved us much paper over the past few years! Review collected by and hosted on G2.com.

Workflows can get confusing depending on your internal processes, but that's not a Docstar application issue Review collected by and hosted on G2.com.

Easy filing and look up. Once I file a document I'm able to look it up a few moments later with simple keywords Review collected by and hosted on G2.com.

Crashes. Unfortunately when trying to save as a PDF it will go through periods of time where it will crash. It doesn't happen often but when it does it's repeatedly. Review collected by and hosted on G2.com.

Allows our agency to be as paperless as possible. Review collected by and hosted on G2.com.

No weekend help desk hours. The Sagitta interface is not reliable. Review collected by and hosted on G2.com.

The easy way to find mostly anything when I used the search bar. So very helpful!! Review collected by and hosted on G2.com.

It does not grab documents that are printed in landscape when you use the search bar! Review collected by and hosted on G2.com.