UM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

8/1/2019

"Transition to cloud based was a headache, but now is working as expected"

4/5

What do you like best about DocStar ECM?

Easily searchable using keywords. However still has folders to search through if you are more comfortable with that method. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Cloud based version is not as user friendly as the server based version. Make sure the program designer understands what you want and can provide that easily. Review collected by and hosted on G2.com.

UR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/6/2019

"Use it to keep track of prior title searches. "

4/5

What do you like best about DocStar ECM?

Evrrything is in one place as a digital file and makes it easier to search for policies Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Being able to have a function to sort the results better by county so something for the purposes I use it for. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Enterprise (> 1000 emp.)

8/6/2019

"OK but needs work and better customer support"

3/5

What do you like best about DocStar ECM?

There are aspects of this platform that are user-friendly and easy to figure out. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

The lack of customer support and proper training is frustrating. Review collected by and hosted on G2.com.

UM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

8/8/2019

"Quick Access"

2/5

What do you like best about DocStar ECM?

I like quick access to our archive of scanned documents. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

The login procedure is slower than other portals. Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

8/8/2019

"Needs to be updated."

2.5/5

What do you like best about DocStar ECM?

That you can look at the information anywhere. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Not very user-friendly................... Review collected by and hosted on G2.com.

TS

Terra S.

AP Manager

Mid-Market (51-1000 emp.)

4/16/2019

"Good tool for what it is - room for improvement"

2.5/5

What do you like best about DocStar ECM?

It works well in a complicated workflow environment Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

The customer service aspect has proven frustrating and slow to fix issues. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Enterprise (> 1000 emp.)

11/13/2018

"Great document management"

3/5

What do you like best about DocStar ECM?

Ease of deployment and ease of use for our staff. Very easy to administrate and troubleshoot if the situation calls for it. Saves time to search for these massive documents and saves the physical space that would otherwise have to be used on them. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

We had a data loss once, but it was recoverable. The interface seems antiquated but we may be using an older version. Some features are confusing to use, but not prohibitively so. These dislikes are honestly small gripes, since every one of them is (obviously) quickly written off by a counterpoint. Review collected by and hosted on G2.com.

Recommendations to others considering DocStar ECM:

If you have a huge volume of documents and you want all of the benefits of virtualization for them, this is a great tool to use. It speeds up the workflow in the departments that use it and cuts down on the costs of time wasted managing documents that would otherwise be not only physical, but multi-page, sometimes up to several hundred pages. The amount of clutter and storage that this cuts down on cannot be understated! Review collected by and hosted on G2.com.

What problems is DocStar ECM solving and how is that benefiting you?

We've been eliminating paper and paper waste, streamlining our workflow for several departments, and offered both staff and customers an easy way to manage otherwise lengthy documents. Space required to physically store these papers has been re-purposed to store other mission critical assets like network devices, computers and servers. Review collected by and hosted on G2.com.

HK

Harshal K.

Director - Technology Services

Entertainment

Mid-Market (51-1000 emp.)

11/8/2018

"We have been using DocStar for more than 15 years."

2.5/5

What do you like best about DocStar ECM?

Like the whole idea of digitizing paper copies with search capabilities using meta data. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Scanner associated with the solution, issues with scanning multiple batches at the same time. Also recent changes with the licensing. Earlier all users could scan view edit now there is a charge for users that can scan and edit. Some settings that needs for accuracy, slows down the scanning. Review collected by and hosted on G2.com.

RP

Ray P.

IT Manager

Small-Business (50 or fewer emp.)

11/8/2018

"A successful and useful application"

3.5/5

What do you like best about DocStar ECM?

We scan hundreds of pages a documents a day. The barcode reading and OCR capabilities are very helpful to us and Docstar has been a reliable and successful part of our service. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

I'd like to have more options as to the type of document that is output from Docstar. TIFF is the normal output and some software does not work well with that format. Review collected by and hosted on G2.com.

AW

Amy W.

Mid-Market (51-1000 emp.)

5/3/2018

"Great program!"

4/5

What do you like best about DocStar ECM?

Probably the thing I like best about DocStar is that I can load lots of content into 1 database. I can easily navigate the "workflows" and "retrieve" tabs. And the search bar is a great tool and helps me out immensely when I need to find something quickly. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

I would have to say, my main dislike is the fact that when I do scan a large stack of papers, DocStar takes quite a while to "think" before loading the content file and allowing me to "submit". Sometimes I wait 10-15 seconds just staring at the screen, waiting for the next screen to load. I have used this system every work day for 2 years now and each update we've had recently has made the system run slower on my end for scanning. Review collected by and hosted on G2.com.

What problems is DocStar ECM solving and how is that benefiting you?

Benefits to this program include being able to scan and organize a large amount of information and retrieve information easily for future use. It makes it so much easier for other DocStar users to access the information I have scanned properly. We can easily organize insurance documents into designated categories, allowing the pages to be more easily found that way. Review collected by and hosted on G2.com.