I am highly impressed with Docebo's exceptional customer service, which I describe as 'out of this world amazing.' The support offered through technical issue tickets, live chats, and AI integration provides our administrators with the necessary technical skills to efficiently manage the Learning Management System (LMS). I also value Docebo's commitment to innovation, as reflected in their upgrades and future-focused approach to e-learning solutions. The introduction of an AI bot that facilitates effortless course searches for our learners is particularly noteworthy. Additionally, I enjoy the seamless integration of Docebo with other tools we use, such as MS Teams for virtual instructor-led training (vILT) sessions, and software like Camtasia and the Articulate Suite for creating eLearning content. Together, these tools work fantastically and support our learning objectives effectively. Review collected by and hosted on G2.com.

I find the process of retraining without certifications in Docebo to be problematic. As a manufacturing company, it's crucial for us to comply with industry standards and government regulations. While it's beneficial if courses can provide certifications, frequently they cannot, which makes assigning courses for retraining time-consuming, with a high risk of missing steps. Although they have indicated improvements are in progress, this issue currently presents a significant challenge. Review collected by and hosted on G2.com.

I appreciate Docebo's high level of customizability, which allows us to tailor the user interface to reflect our company branding, using HTML and CSS, making it feel like an integrated part of our internal ecosystem rather than a separate tool. The API and bulk CSV features are invaluable in scaling our operations by automating user import, enrollment, and data synchronization without relying on manual processes. Additionally, the notification engine stands out to me as a particularly useful feature. It effectively keeps learners informed and ensures compliance across the organization by sending automatic updates regarding deadlines, enrollment reminders, completion status, and upcoming sessions. This feature has significantly driven higher course completion rates without the need for manual follow-ups. The ease of initial setup was also noteworthy, making the whole process smooth from the start. Review collected by and hosted on G2.com.

I didn't like that the instructor-led training tools in Docebo still need refinement. There are limitations in how session automation, instructor permissions, calendar formatting, and dynamic group sync operate, and these create a lot of unnecessary manual work. Enhancing flexibility in these areas would significantly improve both the admin and learner experience. Review collected by and hosted on G2.com.

I like how Docebo structures a training platform, making the training process organized and efficient for our employees. It allows a structured process for all employees to follow, which adds consistency to our training. Additionally, I enjoy the assistance from our project manager, who has been very helpful and willing to help us all the time, making the setup and ongoing use of Docebo smooth and supportive. The platform's ability to let managers keep up with employee progress and statistics further enhances its value for our team, making it an effective tool for our stores. Review collected by and hosted on G2.com.

I find Docebo very intricate and confusing to navigate, which can be frustrating. The detailed nature of the platform means that missing a step can impact the entire process. Additionally, working with branches is quite challenging. Review collected by and hosted on G2.com.

Docebo’s interface is intuitive, and its modular structure makes it easy to build and manage learning paths across different teams and employee levels. The platform supports a wide range of content types, from SCORM packages to video and micro-learning, which allows us to deliver engaging training experiences. The automation features, like user provisioning and notifications, have also saved us a significant amount of admin time. Additionally, the analytics dashboard provides valuable insights into learner progress and engagement. Review collected by and hosted on G2.com.

While Docebo is powerful, there is a noticeable learning curve to fully unlock its capabilities, especially for non-technical admins. Some customizations require deeper knowledge or additional services, and at times the platform can feel overly complex for basic use cases. Reporting, although robust, can sometimes be tedious to extract in formats that are easy to share externally. Lastly, customer support response times can vary depending on the severity of the issue, which can slow down troubleshooting. Review collected by and hosted on G2.com.

Docebo’s user management capabilities are extremely helpful and make it much easier to organize and manage users. Review collected by and hosted on G2.com.

The test feature feels like it’s missing a few key capabilities. The Question Bank could also benefit from additional filters to make it easier to narrow down and find what I need. Review collected by and hosted on G2.com.

The platform lets us create learning experiences that feel personalized for different types of users, so training feels useful instead of just another chore. It has all the important tools we need and can be customized a lot, from making our own pages to adding different widgets. The support team is helpful and always willing to adjust things to fit our needs. We compared many LMS options, but we chose this one because it is flexible, easy to use, and full of features and even after a year, we still feel we made the right choice. Review collected by and hosted on G2.com.

Because Docebo is a big platform and we are a smaller customer, it is hard to get direct guidance from their product experts, and support tickets are not always enough for bigger projects. Review collected by and hosted on G2.com.

I find the content categorization and audience-based visibility controls in Docebo most useful. It allows us to organize a large volume of content into clear categories and control visibility for different data types such as employees, customers, or partners, helping them find relevant material easily. Review collected by and hosted on G2.com.

Some operations feel repetitive and require multiple clicks. Certain areas of the platform feel older than others. The initial setup was quite hard for us as we switched to a customizable LMS. The UI took too long to get used to. Review collected by and hosted on G2.com.

I like Docebo for its AI-driven learning architecture combined with strong enterprise-grade configurability. It uses machine learning models to automatically tag and customize learning assets while providing recommendations based on user profiles, including skill sets and historical learning. I also appreciate its support for REST APIs, SSO, and native integrations, making it easier to integrate with other systems. Review collected by and hosted on G2.com.

The major drawback which I see is its complexity of advance configuration, setting up its custom learning workflows and competency framework require a trained and expert. Also depth of native technical skill is limited , these cases require third party assessment to overall system complexity. Review collected by and hosted on G2.com.

I love Docebo's auto tagging feature, as it systematically tags learning content, enhances organization and searchability, saves time, and boosts learner efficiency significantly. The gamification feature is another aspect I truly appreciate since it makes the learning process more engaging and interactive, motivating users to participate more actively. Additionally, Docebo's learning plans are incredibly beneficial as they present users' progress clearly and effectively, making it easy to track their development and understand what still needs to be completed. I find the ease of use of these features to be outstanding, contributing to an overall positive experience with the platform. Review collected by and hosted on G2.com.

I am dissatisfied with the certificate templates in Docebo. They are poorly designed and do not meet my requirements. Additionally, the level of customization is very limited, which hinders our ability to provide a personal touch in the certification process. Also, the initial setup of Docebo proved challenging. We found it difficult enough that we had to hire external help to get it set up, indicating a need for a more user-friendly setup process or better onboarding support. Review collected by and hosted on G2.com.

I like the observation checklist; it is the most useful point for me. Docebo allows practical on-the-job activities to be added directly to the courses, enabling learners to demonstrate their skills. The built-in functionality is strong and it's easily configurable, which is why we switched from another product. The initial setup was quite easy, and I love the setup process. Review collected by and hosted on G2.com.

When using bundled content, each item needs to be imported and placed into the course shell manually before learners can access. This process is very time-consuming and more difficult than expected. Review collected by and hosted on G2.com.