Halion A.
HA
Halion A.
Director Of Client Services
Small-Business (50 or fewer emp.)
"easy to deploy and easy to use"
5/5
What do you like best about DNSFilter?

you can very much set and forget this, can do templates for different tiers, get it going, and probably never touch it again unless you have a new client. Very easy to setup. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

be nice if i could passcode lock the removal of it Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Halion, thanks for the review. We really appreciate you taking the time to leave us feedback. Passcode protected uninstall is currently on our roadmap, so keep an eye out for product updates!

See how DNSFilter improved
SW
Steve W.
Mid-Market (51-1000 emp.)
"Much better than our previous filter provider."
5/5
What do you like best about DNSFilter?

The interface is easy to use and adding bypass to specific websites is a simple task when your in a hurry. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Nothing I can think of that I dislike. The system does what it is supposed too and causes our IT department very little greif so we couldn't be happier with this service. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Steve, we really appreciate the kind words and you taking the time to leave a review! We are thrilled to hear you're happy with the service, but if you ever have questions on anything or need a hand, don't hesitate to reach out to our team!

Scott B.
SB
Scott B.
M365 Architect
Small-Business (50 or fewer emp.)
"Blocks the Bad Stuff"
4.5/5
What do you like best about DNSFilter?

This is great to block everything. By offloading the processing from the firewall to the endpoints, the bandwidth in the network doesn't get hurt. We also used it to prevent user from logging into an M365 tenant other than the one that belongs to the organization. It has caught a lot of bad sites from coming up in innocent searches on Google too. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Sometimes, I wonder if issues I have connecting with certain services are being blocked by DNS Filter, and it isn't easy for me to know. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Scott, thanks so much for the review. We appreciate you taking the time to leave this feedback. Our reporting might be able to help you determine if something is blocked because of DNSFilter. If you need more assistance, don't hesitate to reach out to our support team!

Todd H.
TH
Todd H.
Senior Systems Administrator
Enterprise (> 1000 emp.)
"Fantastic support team at DNSFilter"
5/5
What do you like best about DNSFilter?

The software is simple to use, and the support offered by the company is top notch. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

While generally easy to use, getting the software working over a VPN is a challenge. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Thanks for the review, Todd! We're happy to hear you're enjoying DNSFilter and that you find our support team helpful. Never hesitate to reach out if you need anything!

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Fast on all fronts! Easy to administer with powerful capabilities"
4.5/5
What do you like best about DNSFilter?

Interface is very quick to load. Logging is within a minute and reporting is trailing 5min which helps pinpoint issues quickly. End users dont notice the system app because it is so lightweight. RMM deployment is very easy. Constantly listening to end user feature request boards and implementing features we ask for!!

Pricing is very easy to understand and allows for monthly and annual license mixes. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

This is an issue with all DNS agents, but you cant send uninstall command from the admin portal. Uninstalling via RMM is easy enough and isnt a reason to take points away.

No uninstall password on desktop agent. Though from what I understand, these are feature requests that are in the works.

Not really a con or a dislike, but each roaming client doesnt follow a flow-chart for policy like OpenDNS does. Instead, each user needs their own policy assigned.

No method to update ALL policies in one click like a Global blacklist once you customize a site with their own policy. They do have global policies and if a site doesnt need to get customized outside of that, they save a lot of time.

Would like more detail as to why something was blocked. Review collected by and hosted on G2.com.

Alastair J.
AJ
Alastair J.
VP TechOps / Security
Small-Business (50 or fewer emp.)
"Great feature-rich product at the right price point."
5/5
What do you like best about DNSFilter?

the ease of deployment, the feature list, the cost, the development roadmap, i love the reporint and metrics that wer can get out of it too - it's the perfect security option for a small team in that it has a tiny adminstrative foot print but packs way above its weight in terms of risk reduction Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

the logging could be better; it's difficult to de bug complex network / routing problems re resolution. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Alastair, thank you for your kind feedback! Thanks for being a valued customer.

Todd E.
TE
Todd E.
President, Elgie Consulting MSP - Director of Technology, Cypress Christian School
Mid-Market (51-1000 emp.)
"DNSfilter used at all my clients"
5/5
What do you like best about DNSFilter?

Support is timely and effective. It does everything We need it to do. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

I can't think of anything that I really dislike about DNS Filter. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Thanks for the review, Todd. We're glad you're enjoying the product!

Matt C.
MC
Matt C.
Manager, Cybersecurity Services
Small-Business (50 or fewer emp.)
"Looks Good But Needs Work"
1.5/5
What do you like best about DNSFilter?

DNSFilter is a fairly powerful DNS Filtering/Content Security product. AD integration works pretty well for the most part. Love the focus on agent instead of virtual appliances. Implementation is on par with the competition. UI has steadily improved sinced we've been using it. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

DNSFilter as a company doesn't seem to have it all there. They do not seem to really care about MSPs, at least not us. Billing is a pain, and when I attempt to work with their billing department or my account rep, I don't get a solid answer. Based on how much money is going into marketing, I assume they're trying to boost revenue for a sale in the near future. VPN use with the agent is a hard no. Causes issues with users being able to access sites they normally would. Support does not give a work around for this. Support overall is pretty good and quick to respond, however if an issue has to be worked on by the developers you're pretty much out of luck for a quick fix. Overall I wouldn't recommend it to other MSPs. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Matt, we appreciate you taking the time to leave a review and giving us constructive criticism. I can tell you first-hand that we care very much about our MSP customers (we have a partner portal for MSPs like yourself), but there are definitely things we can make easier for our customers, billing is one of those issues. I’m happy to take your issue to the billing department and assist with working out your issue. We’d love to chat with you more about your issues and help you get them ironed out. Thanks again for being a customer and giving us your honest feedback.

See how DNSFilter improved
Mark L.
ML
Mark L.
President
Mid-Market (51-1000 emp.)
"Great Software, Easy to use"
5/5
What do you like best about DNSFilter?

DNS Filter is very easy to deploy via our RMM software. It helps us add another layer of security and is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Agents can go offline at times but a simple restart script via RMM fixes it. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Thanks for the kind words, Mark. We have done work on our Roaming Clients, and we're always looking to improve. If you run into any issues please reach out to support so they can assist.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Perfect for Multi Academy Trusts"
4/5
What do you like best about DNSFilter?

The MSP dashboard allows you to look at your different tenancies and you are able to filter out your different users and policies. It is easy to integrate with active directory as well as implement it into deployments. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

For some reason, when staff take their laptops home, it breaks the agent so we have to uninstall and then reinstall it as the internet doesn't work when it is broken (pink icon.) Support has stated that they can't do anything to resolve the issue which is a problem as we use it all the time. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter

Thank you for taking the time to write a review. We appreciate the feedback. I've brought your issue to our support team. This sounds like an issue with the previous client 1.10.3 that has since been fixed. Please reach out to success@dnsfilter.com and reference this conversation, we'd love to get this sorted for you. Thank you!