Michael J b.
MB
Michael J b.
President
Small-Business (50 or fewer emp.)
"Quick Setup and Easy-to-Understand Filters"
4/5
What do you like best about DNSFilter?

The quick setup and the ease of understanding each filter. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Sometimes DNSFilter crashes on Android, even when I’m trying to use regular DNS sessions, because it ends up being shown as not active. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Michael, it's great to hear that you were able to get setup quickly to keep your system safe and block unwanted content! As far as the issue you're encountering on Android, I've informed our product team. Please submit a support ticket if you have not already!

SR
Samuel R.
Cybersecurity Analyst
Mid-Market (51-1000 emp.)
"Outstanding Support and Fast Resolutions with DNSFilter"
5/5
What do you like best about DNSFilter?

DNSFilter provided exemplary support (fast response, proactive follow-up, and a frictionless resolution). They promptly reclassified our domain under Business and Information Technology, which immediately improved service continuity. It’s a pleasure to work with such a responsive and effective team. Thank you! Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

There is nothing i dislike about DNSFilter at the moment, they worked really fast in our incident report, and showed an amazing work. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

We're happy to hear you're pleased with our service and support, Samuel! Thanks for taking the time to leave us a review.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Lightweight Agent with Fast, Effective Policy Updates"
4/5
What do you like best about DNSFilter?

Lightweight agent and very fast to take effect when you make policy changes. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

not all sites are categorized correctly. For example gambling and you can still get to sites like fanduel and draft kings. i wouldn't feel comfortable trying to prove that sites that should be blocked are blocked. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Thank you for taking the time to leave a review! We really appreciate the feedback and it's great to hear you're taking advantage of our Roaming Clients and like how quickly policy changes take effect. I've passed your feedback around categorization to our product team. Draft Kings and Fan Duel are both categorized as Gambling in our system; would love to understand the issue you ran into more. Please submit a support ticket if you are still experiencing an issue. You can also report miscategorizations if you run into them through the Domain Report tool in the DNSFilter application. I've attached a Knowledge Base article with more information.

See how DNSFilter improved
Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Overly Aggressive Blocking Makes Critical Websites Unusable"
0/5
What do you like best about DNSFilter?

nothing, see what i don't like answer , because there is not liked about it Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

It has a terrible blocking list; it blocks sites that should not be blocked URLs used and required for websites at Microsoft Azure to work on a continuing basis. It will blocks CSS and JavaScript includes, and sometimes it blocks AJAX calls, making it impossible to use the website.

It will block updates downloads for software that is well-known and from major software vendors.

It is so bad I have had to disable it so I can work with the issue.

We have a rule now, "if something doesn't work and it uses the internet, then kill DNSFilter and then see if it works." ; 99% of the time it does

After a support ticket, I can tell they don't understand the basics of how DNS lookups works. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met our standards. We’d appreciate the opportunity to review your configuration with you to ensure it’s optimized and to help prevent the issues you’ve encountered. If you could reach out to us directly with your account details, we’d be happy to open a support ticket on your behalf to make sure this is fully addressed. Please send a message to support@dnsfilter.com and put G2 in the subject line so we can reference the issues shared here.

RG
Rachit G.
Senior Network Security Engineer
Mid-Market (51-1000 emp.)
"DNSFilter: Our Go-To Tool for Securing Endpoints from Malicious Content"
5/5
What do you like best about DNSFilter?

DNSFilter has been our go to tool for securing our endpoints from malicious content on web and all forms of Malware and other cybersecurity threats.

Also, customer support for the platform is really good and fantastic. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

There is no issue so far in use of DNS filter. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Thank you so much for the glowing review! We are thrilled to hear that DNSFilter has become your go-to tool for securing your organization’s endpoints. It's rewarding to know we’re hitting the mark for you and support has been helpful. Keep an eye on our roadmap for new features as they're released!

See how DNSFilter improved
Jose Daniel S.
JS
Jose Daniel S.
IT team
Small-Business (50 or fewer emp.)
"Effortless to Use and Quick to Implement"
5/5
What do you like best about DNSFilter?

It's quite straightforward to use and set up within your facility. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Some domains are still not being catogorized property Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Thanks so much for taking the time to leave us a review, Jose! You can use our Domain Report tool if you encounter a domain that you believe may need to be re-categorized. And as always, reach out to support if you need any help with configuration or setup.

GS
Gabrae S.
"DNSFilter: Effective and User-Friendly"
5/5
What do you like best about DNSFilter?

I appreciate DNSFilter for allowing us to filter DNS for security measures effectively and develop policies for the organization. I find the categorization of different sites and application of policies to groups intuitive and efficient, with all features being particularly useful. The software's user-friendly interface and ease of administration amaze me, making it a great product overall. I am very happy using DNSFilter. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Nothing Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Thanks so much for the feedback, Gabrae! We're happy to hear you're enjoying the product. Make sure you keep an eye on our website as we're looking to add more functionality to the product that I think you'll get a lot out of!

RD
Rick D.
Sr. Technology Solutions Manager
Mid-Market (51-1000 emp.)
"Outstanding Security and Innovation from DNS Filter"
5/5
What do you like best about DNSFilter?

DNS Filter has done a great job at securing our clients and we love their continued innovation! Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

nothing at this time. DNs Filter has been great to work with and integrates into most all of our MSP tools and solutions! Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Rick, we're thrilled that you are happy with your service! If you ever need any help, our support team is ready to assist you.

See how DNSFilter improved
Verified User in Wholesale
AW
Verified User in Wholesale
Enterprise (> 1000 emp.)
"Effortless Implementation Makes It a Standout Choice"
5/5
What do you like best about DNSFilter?

DNSFilter was extremely straightforward to install and set up for our environment. We used group policy to deploy the client agent, and after a quick restart, the agents began reporting to the dashboard. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

My only complaint is that I can't remain logged into the web console. I would really appreciate the option to stay signed in for a week, or even up to 30 days. Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

Thank you so much for taking the time to leave a review! We're happy to hear that you're enjoying the product. I also want to encourage you to use the Feature Request functionality on our public-facing roadmap. I'll also make sure to pass this along to the product team!

See how DNSFilter improved
Andres .
A
Andres .
Network/System Admin
Mid-Market (51-1000 emp.)
"Clean and Simple to use"
4.5/5
What do you like best about DNSFilter?

The ability to have a simple but effective control over the network. Integration was pretty straight forward not many issues other than things being blocked we didn't want but that was to be expected, Customer support is very helpful if you have issues moving forward. Review collected by and hosted on G2.com.

What do you dislike about DNSFilter?

Handful of false positives but those seem to get better over time, Review collected by and hosted on G2.com.

Response from Serena Raymond of DNSFilter
Edit edit

We appreciate the review, Andres! We're really glad to hear that you find DNSFilter easy to use but effective, especially in assisting with bandwidth usage. Our team works really hard to mitigate false positives and ensure you're blocking just the bad sites. If you ever need assistance, please reach out and I definitely recommend you check out our community!

See how DNSFilter improved