--- title: Dixa Reviews meta\_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 391 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Dixa Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [(30 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [(24 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [(19 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [(18 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [(13 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [(12 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dixa ##### 1. Ease of Use Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [ See 30 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 2. Helpful Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [ See 24 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 3. Customer Support Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 4. Intuitive Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 5. Efficiency Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [ See 19 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ### 5 Cons or Disadvantages of Dixa ##### 1. Missing Features Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [ See 18 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 2. Limited Features Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [ See 13 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 3. Lack of Features Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [ See 12 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 4. Chat Functionality Issues Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) See Related User Reviews ![Tendai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tendai M.") TM Tendai M. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for the team" What do you dislike about Dixa? Does not have a chat option for agents only phone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good but can improve" What do you dislike about Dixa? Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the ##### 5. Lack of Clarity Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer") Kustomer 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/dixa/competitors/alternatives) ![Luca B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca B.") LB Luca B. Small-Business (50 or fewer emp.) 5/4/2023 "Great software" 4.5/5 What do you like best about Dixa? Really intuitive, looks nice, easy to use and customer centric. Review collected by and hosted on G2.com. What do you dislike about Dixa? That you can't sent bulk emails that have their own separate convo id Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Helps us speak to customers efficiently & quick, with ease of use for the agent Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8032227/official_response/edit) Hi Luca! Your review made our team's day. Thanks for being a valued customer! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rosie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosie J.") RJ Rosie J. Small-Business (50 or fewer emp.) 2/3/2023 "Dixa review 👏" 4.5/5 What do you like best about Dixa? Dixa is really easy to use from a team member and manager perspective. It takes away the stresses of rotas or any doubt of who's doing what, the algorithim just pings contacts to you! Review collected by and hosted on G2.com. What do you dislike about Dixa? It can be sometimes hard to know when new things are released or the best ways to make the most out of the platform when you have just started! Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We wanted a platform that could help bring together social DMs, emails and live chat in one easy solution Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7671427/official_response/edit) Hi Rosie. Thank you for taking the time to leave a review! We're thrilled to hear that our software has met your expectations. Please keep an eye on our What's New page to keep up to date in new releases: https://releases.dixa.help/en [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerSource: Organic ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Small-Business (50 or fewer emp.) 5/17/2023 "Terrific!" 5/5 What do you like best about Dixa? Dixa has unique filters that assist with the organization of our call logs. Review collected by and hosted on G2.com. What do you dislike about Dixa? There are times calls can be a bit muffled. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa connects our office to clients and partners. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8100248/official_response/edit) We're grateful for your positive review! We highly appreciate your business and hope we can continue to meet your expectations Current UserValidated ReviewerIncentivizedSource: Seller invite AS Amy S. Head of Customer Operations Small-Business (50 or fewer emp.) 2/16/2023 "Super helpful team and easy to use tool" 5/5 What do you like best about Dixa? Easy to set up ongoing support is exceptional No question is ever too much Not a faceless company in a sea of accounts like with Zendesk Review collected by and hosted on G2.com. What do you dislike about Dixa? No app currently available - let's hope it's on the roadmap! Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Allowing us to communicate with our customers in channels that suit them Easy to use and makes us more productive as a team Easy to set up and manage under the hood without tech intervention Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7722575/official_response/edit) Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. And keep an eye on our What's New page: https://releases.dixa.help/en [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emilia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emilia C.") EC Emilia C. Mid-Market (51-1000 emp.) 5/8/2023 "Good customer service tool" 4/5 What do you like best about Dixa? The futures ia really nice and bulk send out! Review collected by and hosted on G2.com. What do you dislike about Dixa? Sometimes some technical issues appear that take some time off work. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Customer service and quick response to customers! Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8043856/official_response/edit) Hello Emilia! Your friendly review made our day! We're grateful for your kind words and for being a valued customer. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/9/2023 "I would recommend Dixa to anyone managing a Customer Service" 5/5 What do you like best about Dixa? Dixa is really easy to use. We have been able to decrease our contact rate with our FAQs page and help center and increase our customers sastifaction. The system enables us to get back to customers quicker but also offer a better service. Very happy with the system. Review collected by and hosted on G2.com. What do you dislike about Dixa? There are some functionalities that could be improved but overall the system is really good. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We used to have a few systems to be able to help our customers and Dixa enables us to have what we need under one system which is easier for our agents to help our customers. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8048960/official_response/edit) Hi! We're absolutely thrilled to receive your kind review. Thank you for your support and for sharing your positive experience. Validated ReviewerIncentivizedSource: Seller invite JK Jeppe K. Small-Business (50 or fewer emp.) 5/11/2023 "Easy to use. Few break downs. Mostly customer support in English" 3.5/5 What do you like best about Dixa? Intuitive and easy to use. Easy to view analytics. Review collected by and hosted on G2.com. What do you dislike about Dixa? Often customer support is only in English Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Easy connection between customers and orders Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8066268/official_response/edit) Hi! We're delighted to read your positive review. Our support is so far in English only, but we will do our best to help you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Selcuk P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Selcuk P.") SP Selcuk P. Small-Business (50 or fewer emp.) 2/7/2023 "Great Ticketing Tool" 5/5 What do you like best about Dixa? Dixa allows lots of integrations, like Shopify, elevio etc.. Productivity is easy to track and creating Queues is easy. Quick Responses easy to integrate, as well as spam filters. Dixa Support is always available. Review collected by and hosted on G2.com. What do you dislike about Dixa? Analytics could be more detailed and plausible. Email Flow creation could be easier, as well as adding and removing agents from Queues. Search function could be better, Dixa searches either in Conversations, Notes, or contacts, there is no possibility to search all 3 categories at once Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa helps categorizing incoming tickets into queues, assigning them to certain agents, tracking agent productivity, increasing productivity with quick reponses and tool integrations Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7681966/official_response/edit) Hello Selcuk. We're so glad you're enjoying our software! Your review made our team's day. We are constantly trying to improve, so make sure to check our the What's New page for updates and releases: https://releases.dixa.help/en [See how Dixa improved](https://releases.dixa.help/en) Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 5/25/2023 "Good Experience" 4/5 What do you like best about Dixa? the possibility to share informations whitin the ticket with your colleagues and the new custom cards Review collected by and hosted on G2.com. What do you dislike about Dixa? the custom cards should be updated with some more informations about users Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? with the new custom cards we can access some informations about our customers easily but they should be implemented more and more Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8142306/official_response/edit) Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Also, thanks for your comment on Custom Cards - will be relayed to our Product teams. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Giulia P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giulia P.") GP Giulia P. Small-Business (50 or fewer emp.) 3/17/2023 "I'm a customer service agent" 3/5 What do you like best about Dixa? I like that it connects mails and phones and shows you the number of previous contacts Review collected by and hosted on G2.com. What do you dislike about Dixa? I don't like that you can't connect previously saved contacts Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? They are not really solving a lot of problems right now, we still have abandoned calls and invisible tickets Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7843991/official_response/edit) Hello Giulia! Thanks for leaving a review! We appreciate your feedback and will use it to enhance our services moving forward. Thank you for bringing this to our attention. Please do check out our What's New page for updates and improvements. [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best CRM solution with marketing automation features](https://www.g2.com/discussions/best-crm-solution-with-marketing-automation-features)[Which pharmacy management systems have strong customer support for pharmacy companies under 50 people?](https://www.g2.com/discussions/which-pharmacy-management-systems-have-strong-customer-support-for-pharmacy-companies-under-50-people)[What patient identity resolution tools maintain HIPAA compliance during deduplication so healthcare organizations do not create compliance risk while cleaning records?](https://www.g2.com/discussions/what-patient-identity-resolution-tools-maintain-hipaa-compliance-during-deduplication-so-healthcare-organizations-do-not-create-compliance-risk-while-cleaning-records) [Best cloud-based VoIP solution for remote work](https://www.g2.com/discussions/best-cloud-based-voip-solution-for-remote-work)[best crm app for small businesses](https://www.g2.com/discussions/what-s-the-best-crm-app-for-small-business-owners)[Pros and Cons Details](https://www.g2.com/products/dixa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)