--- title: Dixa Reviews meta\_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 391 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Dixa Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [(30 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [(24 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [(19 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [(18 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [(13 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [(12 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dixa ##### 1. Ease of Use Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [ See 30 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 2. Helpful Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [ See 24 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 3. Customer Support Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 4. Intuitive Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 5. Efficiency Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [ See 19 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ### 5 Cons or Disadvantages of Dixa ##### 1. Missing Features Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [ See 18 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 2. Limited Features Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [ See 13 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 3. Lack of Features Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [ See 12 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 4. Chat Functionality Issues Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) See Related User Reviews ![Tendai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tendai M.") TM Tendai M. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for the team" What do you dislike about Dixa? Does not have a chat option for agents only phone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good but can improve" What do you dislike about Dixa? Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the ##### 5. Lack of Clarity Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer") Kustomer 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/dixa/competitors/alternatives) VC Vittoria C. Small-Business (50 or fewer emp.) 3/16/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Useful tool for managing contacts" 4/5 What do you like best about Dixa? Useful for managing contacts and keep track of all conversations and contacts of our customers Also, it gives the possibility to check activities and see how was your work Review collected by and hosted on G2.com. What do you dislike about Dixa? It is not possible to save contacts when the customer contacts you with other email or phone number and it is not possible to add it to the existent contact page Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa helps us to keep in contact with the customer that needs help in order to solve an issue or if he/she needs a piece of advice. Also it gives the possibility to see all history of the customer Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7838004/official_response/edit) Hi Vittoria. We couldn't be happier reading your friendly review. Thanks! Also, please don't hesitate to reach out to friends@dixa.com for assistance with the product. You can also use that to send input/suggestions to our Product teams. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/12/2023 "Working with Dixa on a day to day basis, I'm confident I can give a good review." 4/5 What do you like best about Dixa? clean strucure / design. Quick Support through Dixa chat.Easy to customise things and settings. Regular updates on Dixa analysis. Easy to find help and guidance regarding different meanings of KPIs or setting up queues. Review collected by and hosted on G2.com. What do you dislike about Dixa? I don't have any options to leave notes regarding a customer. I'd love to have Dixa as a app on my phone, so I could check the status of the queues on my way to work. Exporting non-filtered data from Dixa would be awesome. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa helps me to have a clear overview of my different contact options (hotline, chat, mailings, etc.) and to understand how quickly and effectively we respond to contact requests. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8076171/official_response/edit) We're so glad to hear that you had a positive experience with us. Your review motivates us to keep delivering exceptional service. Thank you for your support! You constructive feedback has been relayed to our Product teams. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stephanie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie M.") SM Stephanie M. Small-Business (50 or fewer emp.) 2/6/2023 "Head of Customer Engagement" 5/5 What do you like best about Dixa? Strong business partners: Dixa is not just the tool that we are using to communicate with our customers, it also gives us a strong partner that keeps us updated on business trends as well as advises on overall strategy. Review collected by and hosted on G2.com. What do you dislike about Dixa? When we started using Dixa about 12 months ago, we had a few reporting requests. However, we were able to raise those, get to speak to SMEs and either got help to get the needed information ad hoc or saw the tool being improved in very short TATs. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Setup: Very easy to use from setup to fine tuning; allows us to constantly update our flows if the business requires. Once set up, it is very reliable. Improved customer experience: The customer can decide on how s/he wants to talk to us (e.g. wait for agent vs call back request). Productivity/Quality: We saw a strong increase in both agent productivity as well as quality. Extras: We use Elivio in addition to Dixa which really helped us to set up an easy to use help center, assistent, etc which helped customers to find the needed information without having to wait for an answer. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7677621/official_response/edit) Hi Stephanie. Thank you for your positive review! We're thrilled to hear that our software has been a valuable tool for you. We appreciate your support, and we'll continue working hard to provide you with the best experience possible. If you have any questions or need assistance, please feel free to reach out. We're here to assist you! Validated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Mid-Market (51-1000 emp.) 8/9/2023 "Not as advertised" 1.5/5 What do you like best about Dixa? I like being able to see how many interactions I have done on a daily basis Review collected by and hosted on G2.com. What do you dislike about Dixa? No ownership, easy for people to avoid work (putting themselves as away or turning off certain channels), doesn't load properly, crashes a lot Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? I don't think it solves any really, the software we were using before was a lot more user friendly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CP Charlie P. Mid-Market (51-1000 emp.) 5/11/2023 "An intuitive platform for Customer Service interactions" 5/5 What do you like best about Dixa? The note-taking and ability to transfer or move to a side conversation is easy and intuitive while maintaining critical information Review collected by and hosted on G2.com. What do you dislike about Dixa? Sometimes it doesn't allocate tickets even when you are available and there are tickets to be had Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? The ability to communicate with customer's in a range of different ways makes our availability and response times better Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8065658/official_response/edit) Hi Charlie, thank you so much for your fantastic review! We're thrilled to know that we are able to meet your needs. Please do reach out to friends@dixa.com if you experience a bug with allocating conversations again Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 5/4/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Fast and good support, but expensive and green system" 3/5 What do you like best about Dixa? Whenever we have an issue, Dixas support are very good at being friendly and helpful and trying to fine the best solution as possible to help our company with our goals. Review collected by and hosted on G2.com. What do you dislike about Dixa? Compared to many other omnichannel systems, with Dixa, you have to pay for both outbound and inbound activity, making the system quite expensive for us. Dixa is also lacking some essential automated features, such as GDPR. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We like that we are able to have all correspondance on different channels (calls, chats, mails) in one place, making the user experience for our customers much much better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kenia A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenia A.") KA Kenia A. Small-Business (50 or fewer emp.) 3/17/2023 "User friendly!" 4.5/5 What do you like best about Dixa? Easy to use, everything can be done in one ticket. All information of the client is on the right side and contacts on the left. Review collected by and hosted on G2.com. What do you dislike about Dixa? It would be helpful to be able to save or screen capture the entire conversation with a client instead of having to do it part by part. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa is the major software system we use for communication with our customers. We have embeded all methods of contacts we have in Dixa sucha s FB, IG Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7842727/official_response/edit) Hi Kenia. We're thrilled to receive your positive feedback! It's rewarding to know that our efforts are appreciated. Thank you for choosing us and for taking the time to share your experience and suggestion for future development. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Theis Vincent N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theis Vincent N.") TN Theis Vincent N. Small-Business (50 or fewer emp.) 5/11/2023 "Ease of use and many functions" 5/5 What do you like best about Dixa? There templates support liquid synthax, which is great for creating nice looking templates. Review collected by and hosted on G2.com. What do you dislike about Dixa? It can be heavy inloading sometimes, so it feels like a big database is loading many times. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Our customer Service both for merchants and shoppers. So B2C and B2B ingoing calls, mails, chats and more. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8065689/official_response/edit) Hi Theis! Your positive review has truly made our day brighter. We're grateful for your support and for choosing us. We are always working on improving our performance Current UserValidated ReviewerIncentivizedSource: Seller invite ![Leslie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leslie L.") LL Leslie L. Small-Business (50 or fewer emp.) 3/9/2023 "Great collaboration and always improving with new features" 4/5 What do you like best about Dixa? Having all the feature in the same place (phone, chat ...) + very friendly interface useful data Review collected by and hosted on G2.com. What do you dislike about Dixa? Some features too manual - Templates -Adding new agents on queues ... no spam filters auto replies not offered in the correct language chat bot might not be advanced enough compared to competitors Missing languages (Bulgaria , greek , cz) Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? improving live chat , thinking of IA in chat bot elevio - looking forward to explore for self-service / knowledge base Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7814233/official_response/edit) Hi Leslie. Thanks for leaving a review and thanks for all your constructive feedback as well. We are working on improving all those areas, and will make sure to relay everything to our Product teams. Please keep an eye on our What's New page for updates as they come out all the time. [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite AR Amar R. Mid-Market (51-1000 emp.) 5/4/2023 "Helpful people and user-friendly program." 4.5/5 What do you like best about Dixa? Having worked with Dixa as a CS-agent i find the program very user-friendly and a must-have for any company doing customer service. Review collected by and hosted on G2.com. What do you dislike about Dixa? There should be an own channel for Instagram messages Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Having almost all channels coming into one program makes it very easy to offer customer service on multiple channels. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8032498/official_response/edit) Hi Amar! Your friendly review brought a smile to our faces. Thanks! 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