--- title: Dixa Reviews meta\_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 391 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Dixa Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [(30 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [(24 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [(19 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [(18 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [(13 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [(12 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dixa ##### 1. Ease of Use Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [ See 30 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 2. Helpful Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [ See 24 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 3. Customer Support Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 4. Intuitive Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 5. Efficiency Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [ See 19 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ### 5 Cons or Disadvantages of Dixa ##### 1. Missing Features Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [ See 18 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 2. Limited Features Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [ See 13 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 3. Lack of Features Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [ See 12 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 4. Chat Functionality Issues Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) See Related User Reviews ![Tendai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tendai M.") TM Tendai M. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for the team" What do you dislike about Dixa? Does not have a chat option for agents only phone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good but can improve" What do you dislike about Dixa? Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the ##### 5. Lack of Clarity Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer") Kustomer 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/dixa/competitors/alternatives) BP Brandi P. Small-Business (50 or fewer emp.) 5/17/2023 "Great way to keep everything organized in one place" 4/5 What do you like best about Dixa? The fact that I am able to keep track of all of my calls and emails, as well as all communications with any given customer in one place makes keeping track of status and progress easy. You can find all the information you need just by using a simple search. Review collected by and hosted on G2.com. What do you dislike about Dixa? Very rarely there will be an outage or a weird glitch that will make it so that you cannot get out of waiting time or end a call. In order to do so you have to either restart your computer, or log out and log back in. I've also had to go find the conversation that it says I'm still in waiting time for, go in, re-open, and re-close before. This has happened very few times and customer support has always been very helpful to get it fixed if I can't figure it out myself. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We used to use several systems to track chats, emails, and phone calls, and none of those systems had the note taking and tracking abilities that Dixa has had. It's never been easier to keep track of all conversations for a single contact. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8103480/official_response/edit) Thank you for your positive review! It's wonderful to hear that our product/service met your needs. Validated ReviewerIncentivizedSource: Seller invite ![Beth C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beth C.") BC Beth C. Mid-Market (51-1000 emp.) 5/17/2023 "Fantastic Support" 4.5/5 What do you like best about Dixa? I love that Dixa provides us an efficient way to provide a help center inside our software. The best part about working with them though is that when you do run into trouble, or don't know how to accomplish the goal, the support team is amazing! We recently discovered a failure with an integration that partnered with our Dixa resource. I submitted a ticket just to see if there was something happening with the system, and without prompting, the Dixa folks were working with the third-party directly to resolve the issue...that was in fact a problem with the other app. Greatly appreciate the fantastic support and partnership! Review collected by and hosted on G2.com. What do you dislike about Dixa? There could be a few additional features that I occasionally think would be handy; however, I can't think of those features now when presented with the opportunity to tell you about them! Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Client-facing product documentation available within our application; self-service sign-up for continuing education or user certification; help ticket deflection, less time spent by our client success team when problem solving. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8099646/official_response/edit) Hey, thank you for leaving such a positive review! Your words brightened our day and reinforced why we love what we do. We're here for you anytime you need us. Cheers! Validated ReviewerIncentivizedSource: Seller invite ![Ian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian K.") IK Ian K. Mid-Market (51-1000 emp.) 8/7/2023 "It is very easy to learn how to navigate around it. It is great for reporting and quality checking." 4/5 What do you like best about Dixa? It is great for managing the customer contacts and having all of the calls, emails & live chat in one place and how the work is distributed. Review collected by and hosted on G2.com. What do you dislike about Dixa? It is cramped. The email screen is so difficult to navigate on a regular laptop screen. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? It removes the risk of work being left and forgotten about. Previous systems have required too much ownership from employees and things could get missed when away Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 5/17/2023 "Teamleader in HiFi Klubben, my experience" 5/5 What do you like best about Dixa? I have worked with Dixa for 4 years in two different companies and it has been great! Works wonders and improves our productivity a lot. The service level of Dixa is also great Review collected by and hosted on G2.com. What do you dislike about Dixa? Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. Would love for this to be changed. Enter key should make a Line break in my opinion, and not send the message - just like when writing emails. When we have an issue we open a chat with Dixa support and it's always solved right away - great stuff! Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8098961/official_response/edit) Hey, thank you for sharing your kind words in your review. We're thrilled to have left a positive impression on you. It means a lot to us. If you ever need anything, don't hesitate to reach out to our support - I know they will be happy to help you again :-) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Mid-Market (51-1000 emp.) 8/7/2023 "Dixa is great, easy to use." 5/5 What do you like best about Dixa? The amount of information you can get. Can see who is doing what and for what percentage of the day. Helps productivity. Chat feature also helps when having issues. Review collected by and hosted on G2.com. What do you dislike about Dixa? There can be times when it crashes and have to re load often, but usually this can resolve the issue. Would be helpful if once you chat about the issue, it would be resolved and not come back but the issues do persist. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Solves productivity, being able to see how staff work and how available they are for taking calls and emails, means we can manage people easier and have therefore got a lot more work done. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ML Marjorie L. Small-Business (50 or fewer emp.) 5/11/2023 "Effective and human customer support!" 4.5/5 What do you like best about Dixa? Dixa is a great tool used within our company to allow us to answer users in an effective and timely manner. But what I like best about Dixa is the customer support agents, who are fast, very helpful and also effective in their answers. Review collected by and hosted on G2.com. What do you dislike about Dixa? As all digital tools, Dixa suffers from bugs or incidents, that makes its use a bit complicated sometimes. However, they are usually fixed fast and the tool is always improving. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa is allowing my team and myself to answer to all users requesting help or just contacting us about a specific topic. It also benefits me as I can follow up on my own Performance for example. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8064803/official_response/edit) Hello Marjorie! Your kind words in your review mean the world to us. And please keep notifying us when you encounter a bug - we will do our best to fix it quick! Current UserValidated ReviewerIncentivizedSource: Seller invite FC federica c. Small-Business (50 or fewer emp.) 3/16/2023 "The best way to interact with customers through different methods" 5/5 What do you like best about Dixa? My favourite thing about Dixa is the ease of using the application and the possibility of being able to do things at the same time I also appreciate the design and the colours used. Review collected by and hosted on G2.com. What do you dislike about Dixa? Sometimes it happens that I cannot take several mails at the same time because the system says that I have reached the maximum number of mails even though this is not true. It's a small bug but it has happened to me a few times Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? I work in a fashion company, in the digital part and am part of the customer service. Through dixa we can respond to thousands of customer contacts through chats, calls and e-mails. We say that we are a means of solving the problems that customers pose and we only do this through Dixa and its fantastic tools. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7837985/official_response/edit) We're grateful for your positive review! It's fantastic to know that we were able to leave a positive impression on you. Thank you for your trust and for sharing your feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ida L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ida L.") IL Ida L. Customer Service Director Small-Business (50 or fewer emp.) 3/16/2023 "Great customer support" 5/5 What do you like best about Dixa? Dixa is simple and easy to use, in one place you can have all you need to offer great customer support, and no need for tech support to configure queue, routing, and call flow. Integrations via API for any other external app can be easily set. Opportunity to submit to support any suggestions of developing new features and they always answer quickly to any request. Review collected by and hosted on G2.com. What do you dislike about Dixa? Currently, we are really happy about DIXA and overall with any feature, just a couple of small things that we are waiting to be released, a merge of contacts and separations between multiple brands. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Managing all customer contacts in one place, phone, email, form, chat between 3 separate brands, in one single instance. We can review easily performance of the team and customer satisfaction in one place. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7837804/official_response/edit) Hi Ida, thank you for sharing your kind words in your review. We're thrilled to have left a positive impression on you. It means a lot to us. If you ever need anything, don't hesitate to reach out! Also, please check out the What's New page for updates on the few things you mentioned as imnprovements: https://releases.dixa.help/en [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Mid-Market (51-1000 emp.) 8/7/2023 "Good but can improve" 3.5/5 What do you like best about Dixa? I like the way Dixa displays customer names and journeys etc all in one place and that you have an overview of all channels like emails, calls chat all on the same screen. Review collected by and hosted on G2.com. What do you dislike about Dixa? Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the Dixa Support chat could be a little better. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? It allows for all customer interactions to be in the same place and helps the customer journey run smoother and helps in having a better conversation with the customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael James H.") MH Michael James H. Small-Business (50 or fewer emp.) 5/23/2023 "Dixa makes handling customers across multiple types of communication as easy as possible." 5/5 What do you like best about Dixa? Dixa makes handling customers easy and allows me to be flexible. This means I can spend less time finding previous conversations and more time on customer service. Review collected by and hosted on G2.com. What do you dislike about Dixa? The notifications pop-up sits in front of the end call button. The email box in the desktop version is too small. Click to call does not work on the desc top version. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? The new email delivery status has been an enormous help when trying to contact customers who have maybe used an unmonitored or fake email. Knowing if it has not been delivered allows me to use other avenues. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8129190/official_response/edit) Your kind words mean a lot to us! We're delighted that you had a positive experience with our company. Thank you for your support and for being a valued customer Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best CRM solution with marketing automation features](https://www.g2.com/discussions/best-crm-solution-with-marketing-automation-features)[Which pharmacy management systems have strong customer support for pharmacy companies under 50 people?](https://www.g2.com/discussions/which-pharmacy-management-systems-have-strong-customer-support-for-pharmacy-companies-under-50-people)[What patient identity resolution tools maintain HIPAA compliance during deduplication so healthcare organizations do not create compliance risk while cleaning records?](https://www.g2.com/discussions/what-patient-identity-resolution-tools-maintain-hipaa-compliance-during-deduplication-so-healthcare-organizations-do-not-create-compliance-risk-while-cleaning-records) [Best cloud-based VoIP solution for remote work](https://www.g2.com/discussions/best-cloud-based-voip-solution-for-remote-work)[best crm app for small businesses](https://www.g2.com/discussions/what-s-the-best-crm-app-for-small-business-owners)[Pros and Cons Details](https://www.g2.com/products/dixa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)