--- title: Dixa Reviews meta\_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 391 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Dixa Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [(30 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [(24 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [(19 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [(18 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [(13 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [(12 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dixa ##### 1. Ease of Use Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [ See 30 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 2. Helpful Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [ See 24 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 3. Customer Support Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 4. Intuitive Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 5. Efficiency Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [ See 19 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ### 5 Cons or Disadvantages of Dixa ##### 1. Missing Features Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [ See 18 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 2. Limited Features Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [ See 13 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 3. Lack of Features Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [ See 12 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 4. Chat Functionality Issues Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) See Related User Reviews ![Tendai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tendai M.") TM Tendai M. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for the team" What do you dislike about Dixa? Does not have a chat option for agents only phone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good but can improve" What do you dislike about Dixa? Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the ##### 5. Lack of Clarity Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer") Kustomer 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/dixa/competitors/alternatives) AC Axel Aaes C. Small-Business (50 or fewer emp.) 5/24/2023 "Excellent UI, sometimes a little confusing." 3.5/5 What do you like best about Dixa? Dixa has one of the best user interfaces, and is very easy to work in. It has some excellent functions, which can help organize your agents workflow to a maximum. It offers several great ways, to handle calls, chats and e-mails. Review collected by and hosted on G2.com. What do you dislike about Dixa? As a Team Manager, I write reposrts, and need to find some reliable and relevant numbers through Dixa, about our teams perfomance. Sadly it can be incredibly cofusing, figuring out what numbers are the correct ones, as Dixa can produce 5 different numbers apparently explaining the same number. I should only be given one number, and this makes some of the numbers unreliable. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa is giving us a platform, for our many customers to reach us on. We have some quality of life functions, wich eases up the workflow on us, and can help us help our customers to even greater lengths. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8135949/official_response/edit) Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. Also, we will investigate the issues with reliability in numbers. Please contact us at friends@dixa.com Current UserValidated ReviewerIncentivizedSource: Seller invite HW Helle W. Small-Business (50 or fewer emp.) 5/4/2023 "Dixa is a great system" 5/5 What do you like best about Dixa? I like that it is super simple to get started with. I like that is is user friendly and easy to create changes in flow and other settings. I have used Zendesk before, and I actually feel that Dixa is more easy to setup and to use for agents. I like dixa acadamy and use it in my onboarding for new agents. You onbarding program is also really good an did not feel left alone Review collected by and hosted on G2.com. What do you dislike about Dixa? I would have loved that the attention in my onboarding would have proceeded efter 3 moth. I felt so let alone and would have liked if I had been contacted after 3 month. You could have seen how we are using the system and to tell us about som best practice from other customers. I really miss CSAT on phone like I had in Zendesk. And then som BI tool where I got withdraw data as I liked and with out having to get my developer team to be involved. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? My IVR, opening hours, chat, sms, phone and email. And then we use elevio on our webpage for customers Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8032343/official_response/edit) Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. Your comments around onboarding and CSAT is duly noted. Please keep an eye on the What's New page: [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tia M.") TM Tia M. Mid-Market (51-1000 emp.) 8/4/2023 "Top Notch" 5/5 What do you like best about Dixa? I like how everything is in on place. It it easy to nativate through tickets, live chat and by telephone calls. It is very simple to use. The 'Chat with Support' system is quick to response. Review collected by and hosted on G2.com. What do you dislike about Dixa? Sometimes you do not know what is wrong with Dixa and you have to go to the support desk. It would be good for transfering calls to be easier as it can be confusing sometimes. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Having all the location for customer communication being in one place. Including telephone calls and email. We like the social media function as well which is in with this day and age. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ryan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan G.") RG Ryan G. Mid-Market (51-1000 emp.) 8/4/2023 "Startling at first, but great CRM tool" 4/5 What do you like best about Dixa? analytics, this is great as a manager to help track your teams progress and help find areas where they could use some additional coaching to help their development. Review collected by and hosted on G2.com. What do you dislike about Dixa? Lack of ownership, Dixa does not allow for direct ownership of conversations as they will be offered to other memebers of the business which allows for some elements of chaos or varying levels of service. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa is helping to consolodate CRM systems and phone systems into one easy to access place, which is helping to give the team more time to complete their day to day tasks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Peter O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter O.") PO Peter O. Mid-Market (51-1000 emp.) 8/9/2023 "Comprehensive yet lacking." 2.5/5 What do you like best about Dixa? Dixa hass almost all of the basic tools we need to do our jobs well. The layout and UI are clean and obvious, the functions are easy to understand and interpret, and the colourscheme is nice. Review collected by and hosted on G2.com. What do you dislike about Dixa? I would really like the ability to merge together multiple seperate conversations that were previously unlinked. Customer journeys sometimes span several arcs that it can be difficult to sort through. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Compiling customer contact into one location regardless of contact type is extremely useful. Internal notes and side converstaions make communicating with other colleagues easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Zoe B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe B.") ZB Zoe B. Mid-Market (51-1000 emp.) 5/30/2023 "Basic but complicated" 3/5 What do you like best about Dixa? All the information is on one page, we can easily find previous communications. Can listen back to calls. Review collected by and hosted on G2.com. What do you dislike about Dixa? Not easy to merge tickets. No ability for additional notifications on chat each time the customer messages. When you create an email you have to go back in to fill out the attributes, but it's not easy to find previous emails (can they not be in order of last completed) in my analytics. When your writing an email and a notification comes through you can't accept it as the email screen is in the way. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa helps to keep all the customers communications in one place, however, if we need to merge tickets, this can be a pain. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8157382/official_response/edit) Thank you for leaving a review as well as the constructive feedback on where we can improve. We truly appreciate your support. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 6/2/2023 "Helpful device for our daily conversations" 4/5 What do you like best about Dixa? One of the features I like best is the ability to help sort mails into categories. This feature allows us to organize our email conversations based on different topics or criteria. It provides a convenient way to prioritize and manage incoming emails effectively. With Dixa, our team can easily categorize emails, which helps in maintaining a good overview of your mailbox and enables us to focus on the most important messages first. This feature enhances productivity and ensures that our customer inquiries or urgent matters are always managed in a fast way. Also Dixa provides tools for keeping track of different topics by using tags we receive emails about. Review collected by and hosted on G2.com. What do you dislike about Dixa? One aspect of Dixa that could be improved is its limitation in handling multiple recipients in an email. Unlike some other email clients, Dixa only allows one recipient to be entered into the recipient field at a time. This can be inconvenient and time-consuming when composing emails to multiple recipients. In platforms like Gmail, we have the convenience of copying and pasting multiple email addresses directly into the recipient field, which makes the process more efficient. With Dixa, however, you need to manually enter each email address separately, resulting in additional time and effort. This limitation can be particularly frustrating to us because we always send mails with a lot of different recipients. Also it often takes a while until the system regocnises one email address resulting in either having to wait until you can add the next address or send out the mail. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Firstly, Dixa helps us effectively managing emails. With the high volume of emails that our teams receive on a daily basis, it can be challenging to stay organized and ensure that important messages are not overlooked. Dixa provides features such as categorization and sorting of mails, which aids in prioritizing and organizing incoming emails based on different criteria or topics. This streamlines the email management process and allows us to focus on the most critical messages, ensuring that they are promptly addressed. Moreover, we use Dixa as some kind of group inbox. By using Dixa as a shared inbox, the entire team has access and can respond to emails collectively. This ensures that no email goes unanswered, even when team members are sick, on vacation, or unavailable for any reason. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8171410/official_response/edit) We're delighted to receive your comprehensive review and learn that you're enjoying our software. It's fantastic to know that it's been helpful in your daily tasks. If you ever need any further assistance or have more suggestions for improvement, please don't hesitate to get in touch on friends@dixa.com. We appreciate your feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Seham A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seham A.") SA Seham A. Mid-Market (51-1000 emp.) 3/16/2023 "All in one place" 4.5/5 What do you like best about Dixa? With no doubt, for me, the best of Dixa is having all the customer contact platforms in one place. Easy to integrate any other apps or platforms. You can do almost all the integrations with no help of the developer team The overview of the work in real time and the easy way to see it, it's so helpful to organize the team. Review collected by and hosted on G2.com. What do you dislike about Dixa? There are a few things that I dislike about Dixa and there are related to the customization of some parts and the organization of the team and the queues.  For example, I would like to be available to change the views in the analytics part. Sometimes I have to change a lot from the Agent view to the team view to the queue view to get all the information that I want. It would be perfect if I could move and decide the information that I can see inside each view and create a view that mixes all the views (selecting just the things that I'm interested in of each view)  Other thing that I don't like is that I can't make the change or see easily in which queues are an agent working on. It would be amazing if I could select the queues to an agent directly in the agent space instead of having to do it in the queues section. Another improvement is to be able to export all the conversation including the text, the content of the conversation (at least the first mail of the customer) And to be able to do this in any part of analytics, for example sometimes I would like to export some specific conversations that had a specific tag and see what the customers are complaining about a specific thing. Also, some little things like don't be able to erase or edit a tag is very frustrating. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? The main problem that Dixa is solving is the commodity for the agents to have all in one place. The easy way to work, having all together and that the conversations are offered automatically Also, the automatizations, the business hours hat helps to decrease the work of the agents and the admin. It's perfect because you don't have to check every day or week to organize the working hours. You can just program all the year in a few minutes. Also, to have all the information of the customer in the same conversation. All these helps to our team to be more effective, fast, and to be more focus, so their performance is better. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7837654/official_response/edit) We're thrilled to receive your positive feedback! It's rewarding to know that our efforts are appreciated. And thanks for all your constructive feedback - very much appreciated, and relayed to our Product teams! Please check out the What's New page regularly: https://releases.dixa.help/en [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mariya F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariya F.") MF Mariya F. Small-Business (50 or fewer emp.) 5/4/2023 "Useful but needs more features to increase practicality" 3.5/5 What do you like best about Dixa? Relatively simple design that is easy to learn and can be intuitive at times. You can modify some features such as shortcuts and closing time after each conversation. There was recently an improvement of the shortcuts which is also nice. Review collected by and hosted on G2.com. What do you dislike about Dixa? The feature I most strongly wish Dixa had is automatic application of tags when you apply a template. Improvement of the overall design would be also amazing as Dixa looks like it hasn't been imroved visually since 2012. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We are available over chat, email and phone in order to assisst our customers. There are some good features that improve our work such as being able to quickly copy the email address of the person who's contacting us which makes me find their account faster. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8035750/official_response/edit) Thanks for leaving a review and for your constructive comments. We will be working on improving. Please keep an eye on the Whats New page: [See how Dixa improved](https://releases.dixa.help/en) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Victoria M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria M.") VM Victoria M. Mid-Market (51-1000 emp.) 3/20/2023 "Great Support in the set up." 4.5/5 What do you like best about Dixa? As a manager for me it is very important not only the effectiveness of the tool but also that the recruitment, set up and kick off process is accompanied to be able to design the change of platform, choose the best plan, train the rest of the agents and learn the functionalities. With Dixa everything has been very easy and our CSM Iván de las cuevas Review collected by and hosted on G2.com. What do you dislike about Dixa? The analitics could be more useful If could download the tickets by tags, sometimes we need to review this tickets and it's not possible to export the information by team, or all queues just by agent. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We have designwith Dixa a queu sistem to be able to route the tickets depending on the language , tipology or channel. Also the dashborad offers quick view of the customer profile, so we can be faster and have more knowdelede available. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-7848268/official_response/edit) Hi Victoria, thank you for leaving such a positive review! Your words brightened our day and reinforced why we love what we do. We're here for you anytime you need us, and are constantly working on improving Analytics with frequent releases. Cheers! 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