--- title: Dixa Reviews meta\_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 391 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Dixa Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [(30 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [(24 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [(21 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [(19 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [(18 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [(13 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [(12 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [(8 mentions)](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Dixa ##### 1. Ease of Use Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. [ See 30 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282396&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 2. Helpful Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. [ See 24 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282847&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 3. Customer Support Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282839&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 4. Intuitive Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. [ See 21 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281765&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ##### 5. Efficiency Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. [ See 19 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1281238&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you like about Dixa? Dixa’s unified interface makes it easy to manage phone, email, and chat from a single window, reducing the need to switch between tools. The skill‑bas ![Sofie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofie G.") SG Sofie G. Mid-Market (51-1000 emp.) 5.0/5 "Fantastic software, onboarding, customer service and overall experience!" What do you like about Dixa? We use Dixa daily for our everyday customer support and it has made life so much easier for both our team, and our end users. The Dixa platform is sup ### 5 Cons or Disadvantages of Dixa ##### 1. Missing Features Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. [ See 18 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282668&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 2. Limited Features Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. [ See 13 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282046&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 3. Lack of Features Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. [ See 12 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283126&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ##### 4. Chat Functionality Issues Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1282102&qs=pros-and-cons#reviews) See Related User Reviews ![Tendai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tendai M.") TM Tendai M. Small-Business (50 or fewer emp.) 5.0/5 "Great CRM for the team" What do you dislike about Dixa? Does not have a chat option for agents only phone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good but can improve" What do you dislike about Dixa? Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the ##### 5. Lack of Clarity Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. [ See 8 mentions ](https://www.g2.com/products/dixa/reviews?filters%5Bsentiment_snippet%5D=1283198&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo M.") RM Rodrigo M. Mid-Market (51-1000 emp.) 4.0/5 "Streamlined omnichannel support with room to grow" What do you dislike about Dixa? Some advanced features feel limited compared to competitors — for example, automation options and analytics depth could be expanded. Language support ![Jeppe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeppe K.") JK Jeppe K. Mid-Market (51-1000 emp.) 1.0/5 "Terms of contract is outdated for a software company in 2025" What do you dislike about Dixa? A software company operating in 2025 that enforces a one-year contract commitment, along with a three-month notice period for termination, appears to ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer") Kustomer 4.4/5(565) ](https://www.g2.com/products/kustomer/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/dixa/competitors/alternatives) ![Julien L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julien L.") JL Julien L. Manager Mid-Market (51-1000 emp.) 2/21/2024 "Game changer" 5/5 What do you like best about Dixa? Dixa is amazing compared to other competitors. Not only in terms of pricing but also in terms of support and efficiency. It made the experience enjoyable since Dixa is user-friendly. The integration has been an easy steps. Definetly a good software to use daily. Review collected by and hosted on G2.com. What do you dislike about Dixa? Still a new company with some features to improve however Dixa is extremely quick in replying to our needs and ready to implement new features. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We have been able to reduce cost and be more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 6/26/2024 "Good AI can use improvement but is a big help and read addition." 4.5/5 What do you like best about Dixa? The quality of life features that are integrated now with the AI. Also, their customer service is quick and helpful. Review collected by and hosted on G2.com. What do you dislike about Dixa? There are some bugs in translations, such as the wrong language being used. Also, when doing a spell check, the language can change to English. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Well, provide a nice overview of customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite FH Fabian H. Mid-Market (51-1000 emp.) 2/22/2024 "Dixa helps us to orchestrate the daily high volume of service requests." 4.5/5 What do you like best about Dixa? Dixa collects all communication channels and bundles them in the system. This makes it much easier for our customer service agents to work more efficiently and get in touch with our customers more quickly. We assume that our NPS will increase sustainably. Review collected by and hosted on G2.com. What do you dislike about Dixa? The introduction of Dixa went smoothly. A wider range of system interfaces would be desirable in order to link Dixa with even more relevant third-party systems. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa enables us to bundle the large number of contact requests from different channels. this enables us to work efficiently and get in touch with our customers quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Cherina R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cherina R.") CR Cherina R. Small-Business (50 or fewer emp.) 8/8/2023 "Efficient Customer Care Solution" 4.5/5 What do you like best about Dixa? Dixa is an exceptional program for Customer Care that offers user-friendly features for both administrators and agents. As an E-commerce business catering to diverse languages, Dixa provides us with an excellent overview of all our conversations, enabling seamless flows that consider language nuances and contact triggers. Its agent-friendly interface requires minimal training, allowing agents to efficiently navigate and engage. Agents also appreciate the ability to track their own performance. The setup process for Dixa was notably straightforward, and their onboarding support was commendable. Notably, the support doesn't end after onboarding; quick access to assistance and prompt replies are consistently available. Dixa demonstrates a commitment to continuous improvement by actively seeking and incorporating user feedback. The decision to switch to Dixa has proven to be highly beneficial, and we are extremely satisfied with the positive changes it has brought to our operations. Review collected by and hosted on G2.com. What do you dislike about Dixa? One area for improvement that stands out is the analytics aspect. While Dixa has introduced valuable new features, extracting actionable insights from the data can be somewhat challenging and time-consuming. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Its user-friendly interface and seamless navigation empower our agents to engage with customers across multiple languages effortlessly. This not only enhances customer satisfaction but also streamlines our workflow, saving valuable time and resources. We have started using their Dixa knowledgebase which hopefully will help our customers to more self-service at all times, in the future and make sure agents have the easy acess to the information/help they need. As mentioned there remains an opportunity for improvement in the analytics department. Although the platform has introduced commendable new features, extracting meaningful insights from the data could be made more straightforward and less time-consuming. As we continue to work with Dixa, we look forward to potential enhancements in this area, which would further elevate our ability to make informed decisions and optimize our customer care strategies. Review collected by and hosted on G2.com. Show More 2/8/2024 Current UserValidated ReviewerSource: Organic ![Tendai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tendai M.") TM Tendai M. Small-Business (50 or fewer emp.) 3/1/2024 "Great CRM for the team" 5/5 What do you like best about Dixa? Easy to use Customer friendly Great features Review collected by and hosted on G2.com. What do you dislike about Dixa? Does not have a chat option for agents only phone Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? We are able to keep track of customer interactions and access them easily! It helps my team be more efficient and assist our customers much faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jonas T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonas T.") JT Jonas T. Small-Business (50 or fewer emp.) 8/1/2023 "Many year Dixa promoter!" 5/5 What do you like best about Dixa? I like how easy dixa is for my agents. I've been a spokeperson for Dixa for many years about intuitive, easy workflow, and general focus on agent needs. The queue setup is amazing, and the way that their system makes agent work seamlessly, and really be the best version of themselves. Review collected by and hosted on G2.com. What do you dislike about Dixa? The in depth analytics has gotten a lot better, but it still could be better. Missing fairly simple analytic tools, that is normal in many services like dixa. Beside that it is minor things, that comes down to preference, which will always be difficult to nail . Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa is helping us being our best selves. We have cut answering times by their automatic ticket system. We've been able to figure out the problems our users has experienced, and act on them. With a international company with many different markets, we can keep a simple overview. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MD Melanie D. Small-Business (50 or fewer emp.) 8/2/2023 "Comprehensive Contact Center Support" 3.5/5 What do you like best about Dixa? Dixa is a great platform for combining all of your contact center channels into one, easy to navigate space. Interacting with customers through chat, email, text and phone is smooth and simple. The functions are user-friendly and the Support Team is always very responsive when it comes to any issues with performance. The Analytics feature is great and very helpful to monitor agents for Quality and Performance. Review collected by and hosted on G2.com. What do you dislike about Dixa? Occasional network disturbances cause slow/lagging interactions. But as I stated before, the Support Team is always very responsive and willing to look into any problem and address it ASAP. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Dixa is helping us to manage all of our customer contacts in one, easy to use system. We no longer have to use multiple platforms, all customer information and contacts are linked together, making it easy to see contact history and provide a better customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/19/2024 "Always a great experience with Dixa and their Customer Support Team!" 4.5/5 What do you like best about Dixa? The most helpful about Dixa is their Customer Support Team. Quick to assist and resolve whenever there is an issue or unclarity. Review collected by and hosted on G2.com. What do you dislike about Dixa? Sometimes unclear data analytics and limited converstion export options. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Managing customer contacts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hirday J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hirday J.") HJ Hirday J. Senior Credit Risk Manager Small-Business (50 or fewer emp.) 10/5/2023 "one stop solution for customer success" 5/5 What do you like best about Dixa? Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track daily productivity, the dashboard page is amazing which shows the whole analysis of data, the customer support experience is great after using dixa, its easy to implement, increase in team productivity after using it. Our team does the majority of their work in dixa and is very happy with it. The Dixa support team is also very quick to resolve issues. Review collected by and hosted on G2.com. What do you dislike about Dixa? sometime it slow to operate but support team is very quick they resolve the issue very fast. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Team productivity management is very easy after using it, Productivity of team have been improved, time mangement and most importatnt cost reducing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Courtney R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney R.") CR Courtney R. Mid-Market (51-1000 emp.) 5/24/2023 "It's okay, but can be improved." 3/5 What do you like best about Dixa? That we can see all the times the customer has been contacted, I enjoy seeing the thread. I also like the analytic page so I can see how much I have been doing and keep track of it. Review collected by and hosted on G2.com. What do you dislike about Dixa? The transferring system, I don't like that we can't speak to someone in a different queue unless we transfer to them directly. It doesn't feel as personal for the customer. I also wish there was someway that when the customer is using the chat feature on our website, we can see what part of the website they are on/looking at. Review collected by and hosted on G2.com. What problems is Dixa solving and how is that benefiting you? Being able to see if the customer has been contacted before/ contacted us. It's nice to be able to see the notes other colleagues have left, so i can be more efficent / persnal to the customer. I don't have to mess about finding their details, I canm already find them on our other system whilst they're talking to me about their request or enquiry. Review collected by and hosted on G2.com. Show More Response from Casper Bøyesen-Laugen of Dixa [Editedit](https://www.g2.com/survey_responses/dixa-review-8135938/official_response/edit) Thank you for choosing us and for taking the time to share your experience. The issues you mention we are sure we can solve - please reach out to friends@dixa.com so we can help Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best CRM solution with marketing automation features](https://www.g2.com/discussions/best-crm-solution-with-marketing-automation-features)[Which pharmacy management systems have strong customer support for pharmacy companies under 50 people?](https://www.g2.com/discussions/which-pharmacy-management-systems-have-strong-customer-support-for-pharmacy-companies-under-50-people)[What patient identity resolution tools maintain HIPAA compliance during deduplication so healthcare organizations do not create compliance risk while cleaning records?](https://www.g2.com/discussions/what-patient-identity-resolution-tools-maintain-hipaa-compliance-during-deduplication-so-healthcare-organizations-do-not-create-compliance-risk-while-cleaning-records) [Best cloud-based VoIP solution for remote work](https://www.g2.com/discussions/best-cloud-based-voip-solution-for-remote-work)[best crm app for small businesses](https://www.g2.com/discussions/what-s-the-best-crm-app-for-small-business-owners)[Pros and Cons Details](https://www.g2.com/products/dixa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)