Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk.
The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents.
Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of.
All in all we haven't regretted the move for a second. We implemented Dixa in 8 countries over a time period of less than one month. Dixa assisted with the training and we did the setup ourselves. Dixa is also very responsive when we need help...our agents use the in-Dixa-chat feature if they have questions. If we find bugs, they a quickly fixed.
We would recommend Dixa to anyone looking for a tool that support the way you work! Review collected by and hosted on G2.com.