Dixa Reviews & Product Details

While using the platform you will come across the customization that simple PC user can handle. You can build chat and call flow in a moment, no technician needed, everything is visual and simple for you.The platform will do the hard work. You can get support 24/7 without filling bundle of additional forms, just join chat and get your answer. Every feature/customization needed for you will be reviewed and if useful - implemented quickly. Review collected by and hosted on G2.com.

Some good features are still under construction, but critical for good support are there. Some features need to be improved and polished. Review collected by and hosted on G2.com.

I liked the way Dixa allows to easily set up business processes between different users. Review collected by and hosted on G2.com.

Nothing specific, some features are missing (like social media integrations) but it's going to be available soon. Review collected by and hosted on G2.com.

Easy integration, User Friendly interface, Helpful Alalytical tools, Ability to request a feature that is not presented right now. Review collected by and hosted on G2.com.

Everything seems well for me. Even if we are facing an issue, it doesn't have a big impact on our business, because the resolution time is very fast. Review collected by and hosted on G2.com.

The quality of the phone calls as well as that everything there is easy to adjust. Most features are customizable. Also, their support is fast for response and react quickly in case any changes are needed. Review collected by and hosted on G2.com.

There is no grammar checker integration. Lot of new updates each month as well as new info and features before you know it. Review collected by and hosted on G2.com.

Mostly I like about Dixa that they understand my needs, demands, and purposes. That is why they deliver best solution which fits my requests in customer support service. Review collected by and hosted on G2.com.

They are not totally perfect, but they are trying to be in non-stop improving. Review collected by and hosted on G2.com.

Easy to use, nice interface but the most important - it can have any feature you need. Analytics is stunning, a different type of data can be shown. Good with a big number of agents, the conversation can easily be transferred between agents as well as data. The system can be customized in any way you like. No hardware is needed! All you need to work is a headset, which is very comfortable, and the simultaneous ringing is available that makes the whole work process extremely handy! Review collected by and hosted on G2.com.

When a new update is out some bugs may occur, but the crew usually fix them fast. Review collected by and hosted on G2.com.

Their chat support and email support is really what sets Dixa from any other customer cloud platform. Review collected by and hosted on G2.com.

Marketting is not that great so when telling others to use it, they do not have the trust in the product because they have never heard about it Review collected by and hosted on G2.com.

The thing I like the most about Dixa is the simplicity. It's simple to use in a good way. Dixa makes my work a lot easier, but also faster. It's a pleasure to have all of the incoming communication in one place. Review collected by and hosted on G2.com.

Some missing features, and after an update there is sometimes some small bugs. Outside of that, nothing. Review collected by and hosted on G2.com.

To have everything at the same place regarding callls Review collected by and hosted on G2.com.

The sounds after my calls are enjoying. I receive notice regarding voicemail thats empty Review collected by and hosted on G2.com.

Dixa has very high quality of their customer service. They respond quickly and are very helpful in resolving any issues that may arise. Further, they seem keen on developing their product and maximizing the user-friendliness. The design is simple and integrates well with add-on products such as the Busylight. Review collected by and hosted on G2.com.

The quality of the calls is not always optimal, however, we are unsure of the reason for this. Using the program for outbound calls and e-mails still has some room for improvement, as the service is more focused on handling large amounts of incoming errands. This is e.g. in regards to the sorting functions for conversations and how the e-mails are formatted when sent from the system. Review collected by and hosted on G2.com.

The platform is userfriendly and effectice to navigate Review collected by and hosted on G2.com.

There might be a slight focus on a lot of incoming calls, and not when performing a great number of calls Review collected by and hosted on G2.com.

the platform is easy to customize and work with; communication with clients as well as with a team is much faster and simpler than while using ticketing system. your clients don't have to wait for hours for the requests to be serviced

also, customer service team is helpful 24/7 Review collected by and hosted on G2.com.

an integrated spell checker would be nice :)

mobile apps are something we are looking forward too Review collected by and hosted on G2.com.

I used Dixa for my business because of the possibility to adjust all possible settings according to my needs and my vision. Review collected by and hosted on G2.com.

To my mind, the disadvantages of Dixa are related to the fact that you need to be aware of a big scale of information concerning its functionality, but it's definitely worth those efforts. Review collected by and hosted on G2.com.

1) Dixa manages channels (email, chat & phone) unified which makes customer support much easier.

2) An ability to set priorities due to your needs (skill-based routing, offer algorithm, building flows).

3) Integrations. Review collected by and hosted on G2.com.

It's not possible to search for conversations by date Review collected by and hosted on G2.com.

If set up properly, there is no way any of customer requests can be missed or forgotten. Also like their way of setting up and supporting. Although the system is friendly and easy, some may still have some questions on how to make it work your way, and their team helps to tweak it exactly to your needs. Never thought such a simple system can handle such a huge load of tasks and serve all kind of needs. Support and sales become much easier as you do not have to use several different systems or solutions (no tickets or forgotten emails or missed calls), you may have everything in one place. Review collected by and hosted on G2.com.

I would really love having iOS and Android Dixa app so that I can have all my customer service in my pocket anywhere. Review collected by and hosted on G2.com.

Desktop app that is user-friendly and simple to adjust to our needs Review collected by and hosted on G2.com.

Actually, I was impressed by its functionality Review collected by and hosted on G2.com.

We like the opportunities for building our own workflow and custom que building. Review collected by and hosted on G2.com.

We needs more analytics and reporting opportunities. E.g. agent preformance Review collected by and hosted on G2.com.

I like the fact how easy (and fun) it is to set up call/chat routing. Awesome idea to manage it the way Dixa wants you too.

In general, the whole UX in the product is quite amazing and here Dixa really stands out if your compare them to their competitors.

Their analytics page is a valuable tool for managers to have an easy overview of performance in their teams. Review collected by and hosted on G2.com.

Unfortunately there isn't any social media integration with Dixa which is a bit unfortunate.

Their self service portal could be improved, as I don't feel the FAQ wasn't that comprehensive yet. However I'm sure this is something which will be improved in the future as Dixa still is a young company. Review collected by and hosted on G2.com.

I like the user interface, it's smooth and user-friendly. Review collected by and hosted on G2.com.

I don't like the discrepancy between input & output (reg. voice over IP) Review collected by and hosted on G2.com.

This software is extremely user friendly. It is self explainatory and doesn’t leave you searching the software for the piece you’re looking for. Review collected by and hosted on G2.com.

The appearance of the application isn’t pleasing to the eye. Could be visually improved. Review collected by and hosted on G2.com.

The integration of phone, email and live chat which makes this work perfect for our business. Review collected by and hosted on G2.com.

Some problems with the connection to different numbers, Also 11 number phonenumbers in NL are not integrated yet. Review collected by and hosted on G2.com.

My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners. Review collected by and hosted on G2.com.

I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the system get too complex due to lots of features only used by a minority. But never the less...my features are important for me. Review collected by and hosted on G2.com.

Getting a holistic overview of your team’s performance in real-time monitoring many metrics.

Feature - Automatic routing of calls+emails enabling our team to be up to 20% more efficient.

It makes us agile and effective, and independent of external partners.

Impressed by its functionality and simplicity.

Very intuitive. Less painful to migrate to Dixa than expected.

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We want more analytics and reporting opportunities. f.x. agent performance

Missing social media integrations - facebook, twitter, reviews

Missing an IOS app. Would be really useful. (More Nice than need to have) Review collected by and hosted on G2.com.

Coming from Zendesk to Dixa, the day-to-day job has now become much more enjoyably for our 50+ Customer Care agents. Dixa is fast, easy to use, intuitive ... things that can't be said about Zendesk.

The omni-channel approach that Dixa is taking has already made the everyday job faster and easier for the agents.

Setting Dixa up is a breeze, but at the same time there's a lot of advanced features that you can take advantage of.

All in all we haven't regretted the move for a second. We implemented Dixa in 8 countries over a time period of less than one month. Dixa assisted with the training and we did the setup ourselves. Dixa is also very responsive when we need help...our agents use the in-Dixa-chat feature if they have questions. If we find bugs, they a quickly fixed.

We would recommend Dixa to anyone looking for a tool that support the way you work! Review collected by and hosted on G2.com.

There are still some features missing, that we are looking forward to getting. But already the tool is really good. Review collected by and hosted on G2.com.