Dixa Reviews & Product Details

The ability to recognize customers across platforms and direct integrations on customer cards to our ecommerce platform.

It saves time. We don't have to ask our colleagues if they've talked to the customer they are currently on the phone with and we don't have to ask customers for their order number 99% of the time.

Side conversations has been a big help to us. We reduced the use of our "personal" work emails, since we've started using Side conversations to talk to our suppliers, couriers, etc. Review collected by and hosted on G2.com.

I don't like the fact that you can't route two kinds of actions into the same action in the email flow / call flow / etc.

It's a small issue, but can be time-consuming when making changes to our setup. Review collected by and hosted on G2.com.

With this tool we can process all requests very quickly. Especially the dashboard is very good and clear. I can see if one of our employees is currently processing a request and I can also see the completed requests. Review collected by and hosted on G2.com.

The integration of all our social media accounts does not always work without errors - some requests or messages are displayed in the dashboard only after a delay. Review collected by and hosted on G2.com.

Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation you need. For our company's set up - it doesn't fit and that's a costly lesson for us, but I can easily see Dixa's toolset working beautifully in a call center environment - where each agent is interchangeable and can easily take each other's task. Review collected by and hosted on G2.com.

It's disruptive. It immediately assaults your senses whenever a new notification, email or call pops-up - stopping you immediately on what you're doing. Review collected by and hosted on G2.com.

Dixa We have been using Dixa for about 2 years and so far it has reached our expectations when implementing it in the company since dixa has everything in one place, now everything is organized since dixa has many functions (telephone, group video chat and even Facebook Messenger) its interface is very friendly since it is very easy to use and even our older employees who do not know much about computer science, the transition to Dixa has been very easy, we also liked the notification system that they implement, they make you can respond When the client contacts you without delay, the dixa technical support is also friendly and at your entire disposal, they provide 24/7 technical support which makes all problems are solved almost immediately Review collected by and hosted on G2.com.

In all this time we have only had one problem since sometimes certain clients could not attach files or they could not review the attachments that were sent to them but we had a chat with technical support and they managed to solve it so yes it was not a very big problem that we had with the software Review collected by and hosted on G2.com.

It contains a remote access to the central platform, being a quite pleasant and comfortable option when using it, allowing me to enter in a simple and easy way, automatically including the assistance it offers regarding the inconveniences presented, offering very alternative solutions. Considerable and guaranteeing a fast service, which is one of the terms by which I really like Dixa, underlining its live chat function to clarify various questions from customers towards our platform, which makes it incredible. Review collected by and hosted on G2.com.

It does not present functionalities that are often used in its design, which makes it a non-complex application, when it refers to the indeterminable option of different ways of communication, one of these services not available is video chat, which would be useful to interact with potential clients offering higher quality support, or web conferences to attract high-end companies for more accommodation from different companies, this makes Dixa a software with few functions for better performance. Review collected by and hosted on G2.com.

What I like this best is that DIXA is a new tech firm, which means that it isn't built on an old rigid foundation. It seems like its more agile and open-minded for new ideas. Constant developing new features, which make working in DIXA more fun, both if you're a tech nerd like me or just a 'regular' customer service agent. Review collected by and hosted on G2.com.

Since it's not totally tailored to our needs, there would be some features missing and some that are irrelevant for our customer service there at CFC. That is the hard thing designing a software solution, that fits every customer service at any firm. Especially ours is a bit different, so I think that they got an exciting and somewhat challenging task with us. Review collected by and hosted on G2.com.

Customer conversations are translated in real time. It's amazing. The truth is, if I didn't know Dixa had that feature, I wouldn't suspect I was reading something translated. That way we can communicate much better, no matter what the language.

The list of orders and the history of conversations are accessible so that we can give personalized attention to the client. I think it's a good idea because anyone can provide effective attention.

It has integration with real time chat and email. This makes it easier and more comfortable for the customer to communicate with us. We simply respond. Review collected by and hosted on G2.com.

There are times when the translator of conversations behaves strangely: he does not always translate well. It happens rarely, but it is disconcerting.

I've only had that problem 3 or 4 times. The rest of the software makes me very happy. Review collected by and hosted on G2.com.

My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners. Review collected by and hosted on G2.com.

I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the system get too complex due to lots of features only used by a minority. But never the less...my features are important for me. Review collected by and hosted on G2.com.

It is now much easier for us to handle customer service. All our inbound calls, emails, chat and facebook messages are now being directed to the right employee. Review collected by and hosted on G2.com.

In the start we had some troubles with the phone calls only gave sound in the headset. But the integration with Kuando Busylight solved that perfectly , so now we can hear and see if the phone is calling. For a plus we can also see from the light if the employee in the office is available or busy in a call. Review collected by and hosted on G2.com.

The thing I like the most about Dixa is that you are able to manage all your emails and phone calls from one central location and not have to look all over the place, this is very helpful when you have to manage different teams and on both email and calls at the same time. Review collected by and hosted on G2.com.

Not much to be honest, there are a few things here and there that would be very helpful if they could be added, for example, some bulk tools for closing open conversations and a more granular search tool when looking for specific calls or emails otherwise I'm very happy. Review collected by and hosted on G2.com.

Dixa gathers and sorts all incoming messages, so it makes communication with many users and customers easy and smooth. There are many great features - e.g. the possibility to sort large amounts of messages from different channels in queues defined by key words; transfer messages between agents; make templates for replies; and track conversation, so it is possible to get a quick overview of conversations with the same customer. Review collected by and hosted on G2.com.

The visual representation can be a bit confusing compared to the original messages, but it doesn't take that long to get used to. There is also a challenge in making sure messages arrive with the right agent / queue - but the challenge is usually not with Dixa. In stead it is making It clear for the customers where to direct their questions. Review collected by and hosted on G2.com.

Customer service are always quick to reply, helpful and take criticism and feedback in a friendly and professional manner.They have a separate site for feedback and suggestions to easily organize what to prioritize for functions that their customers want. Review collected by and hosted on G2.com.

Some functions can take a while to develope, even if they can seem like easy tasks to create. The first few weeks was very daunting and chaotic. It felt like it was an uphill battle at every corner. The system has changed for the better and our usage experience with it, but most of our customer service personal was very anti using the new system in the beginning so it was a real challenge to keep at it. Review collected by and hosted on G2.com.

I love the best that my needs are heard instantly. If we need new features the requests is being processed. I also like that I have a fast overview of mail load. Review collected by and hosted on G2.com.

It is annoying that I have to write something long in this field, when I don't have further to say. Review collected by and hosted on G2.com.

Dixa makes customer service easy and effective and helps build good relationships with users. Dixa provides customer service on phone, chat, email and messaging and thats what we need:-D Review collected by and hosted on G2.com.

Nothing really. For now it works perfectly. Review collected by and hosted on G2.com.

What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone, email & chat. We use DIXA for all our contact points and we operate in multiple markets and DIXA helped us make sure all markets integrated nicely. Review collected by and hosted on G2.com.

Nothing - Dixa is flexible & agile on ANY feedback we have provided. We had a few problems with email-attachments in the beginning and DIXA managed to fix the issue.

Looking forward to ZAPIER integration - once that is done we can do a lot of automation which would be highly appreciated. Review collected by and hosted on G2.com.

The fact that everything just flows and you do not have to open all mails individually. I also like all the features and stuff you can conect to the dixa app, which makes work so much easier Review collected by and hosted on G2.com.

The fact that you need to update the app manually if there is a new big update Review collected by and hosted on G2.com.

That I can be served a limited number of emails at a time and that the queue function is easy to use. Quick Responses makes it easy to reply quickly and efficiently to our users. It is easy to edit/add tags and to make changes to Quick Responses when needed. Review collected by and hosted on G2.com.

The draft function could be easier to access and I could use an improved autosave function for example. Could be nice for "tag" function to be closer to "send" button for more prompting to use it. When Making a quick response, would be great if you automatically can add the "requester firstname" code by pressins it. Review collected by and hosted on G2.com.

Dixa is a omni-channel tool that is highly flexible and easy to decode/learn and setup.

Whenever your business processes change, you can easily change the flow in Dixa. This has proven extremely valuable in our startup, where new processes and ideas is a daily thing.

It is easy to teach employees to set up new flows, and they quickly understand the logic of the system. Overall their daily satisfaction is also rising since Dixa is quick and easy to use. All in all we're really happy about using Dixa in Podimo. Review collected by and hosted on G2.com.

Currently our business is not super complex and there's as such nothing we miss.

However, we do see a need in the near future to have some kind of country separation. We know, however, that this is in the roadmap. Review collected by and hosted on G2.com.

Having a real working search function and tracking availability. With a good overveiw of the agenda and what's tasks that are ahead. Moving from not having any functionallity to Dixa made almost everyting alot easier. Review collected by and hosted on G2.com.

Not being able to deligate conversations to a specifik user and to that user only. Sometimes one user is the only user for a specific case and it's a bit wonky to be able to keep track of that. And external mails to group e-mails is not tracking correctly when using side conversations. Review collected by and hosted on G2.com.

From the moment we met with Dixa, we knew they were different from the rest. They take a genuine interest in your business and ensure your requirements will be met with their platform. It continues to be their personalised approach combined with an easy to use platform that makes use excited to use Dixa as our omnichannel partner.

Agents and management alike love using Dixa and their team has been here to support us 100% of the way - often going above and beyond to ensure the tool is meeting our needs each day. Review collected by and hosted on G2.com.

If pressed, I would like to be able to have more than one Dixa tab open at the moment, and access to a range of webhooks for us to integrate more of our processes and workflows. Review collected by and hosted on G2.com.