Disputeur is a chargeback prevention and dispute management platform for online businesses. It helps reduce fraud, prevent chargebacks, and automate dispute resolution.
The Chargeback Problem
Chargebacks cost merchants billions each year and can result in:
- Enrollment in Visa VAMP or Mastercard ECM monitoring programs
- Higher processing fees and reserves
- Account termination and MATCH list placement
- Damaged relationships with payment processors
Disputeur addresses these issues with a proactive, automated approach.
Visa & Mastercard Partnerships
- Ethoca Alerts (Mastercard): Real-time notifications for disputes to resolve issues before chargebacks
- Verifi CDRN (Visa): Alerts covering 99%+ of Visa issuers globally
- Rapid Dispute Resolution (RDR): Automatic dispute resolution based on rules
- Order Insight / Consumer Clarity: Share transaction details with issuing banks
Key Features
- Real-time chargeback alerts
- Automated refund processing
- Transaction enrichment
- Fraud scoring and risk assessment
- Intelligent dispute management dashboard
- Automated evidence compilation
- Win-rate optimization with machine learning
- Representment workflow automation
- Chargeback ratio monitoring and analytics
Integrations
- Payment Processors: Stripe, Braintree, Adyen, Checkout.com, Square, Authorize.net, PayPal etc.
- E-commerce Platforms: Shopify, WooCommerce, Magento, BigCommerce, PrestaShop
- CRM & Support: Salesforce, Zendesk, Freshdesk, HubSpot
- Custom API: RESTful API with documentation
Who Uses Disputeur
- E-commerce & Retail
- SaaS & Subscriptions
- Digital Goods
- Travel & Hospitality
- Health & Wellness
Results
- 99% reduction in chargeback ratio
- 50%+ improvement in dispute win rates
- ROI positive within 30 days
- Full VAMP/ECM compliance
Security & Compliance
- PCI DSS compliant
- SOC 2 Type II certified
- GDPR compliant
- 99.9% uptime SLA
Getting Started
1. Connect your payment processor
2. Configure alert preferences and rules
3. Start receiving real-time dispute notifications
4. Reduce chargebacks and protect revenue
Transparent per-alert pricing. 24/7 support.