Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"Great platform for conducting qual research either IDIs or groups"
5/5
What do you like best about Discuss?

Their AI transcripts are pretty good. Their support is pretty reliable and always a big help. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

More build out diary study options. It still feels limited and not the best on the market. Review collected by and hosted on G2.com.

Response from Kendra Gray of Discuss
Edit edit

First and foremost, thank you for choosing Discuss! Secondly, thank you for this review!

It's really wonderful to hear that Discuss stands out among the meeting platforms you've tried and checks the boxes for you both in terms of features/functionality and in providing you with the services, like tech support, you need for your research to be successful. It's so great to hear that you're loving the GenAI tools as well, there's some very big enhancements coming on that front very soon, so stay tuned.

We hear you on the screen sharing—it’s super important for research, and we're constantly working to make everything smoother and more reliable, so your feedback is super helpful.

It’s fantastic to hear that Discuss is making your research process simpler and more reliable, even when you’re working on a global scale. We're here to keep things running smoothly for you, so don’t hesitate to reach out if there’s anything more we can do.

Verified User in Tobacco
GT
Verified User in Tobacco
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to Use Platform That Delivers"
4/5
What do you like best about Discuss?

the easiness of usage of the platform, very intuititive Review collected by and hosted on G2.com.

What do you dislike about Discuss?

limited number of assisted services, most of DIY Review collected by and hosted on G2.com.

Response from Jackie Holiwell of Discuss
Edit edit

Thanks for taking the time to share your feedback. It’s great to hear the platform feels intuitive and easy to use, and that it’s helping you get quick answers from consumers when timing matters most. That’s exactly what we aim for.

We’d really value more detail on the types of assisted services you’d like to see. Feel free to reach out to your Discuss rep so we can better understand your needs and explore how we can support you further.

KK
Karan K.
Senior Manager
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great for observing research interviews - good user interface and minimal system/set-up requirements"
5/5
What do you like best about Discuss?

Biggest upside was the ease of use. There were no mandates on setting up an account and going through any lengthy authentication process. I could simply click on a meeting link provided by my agency, enter my email and join as an observer. I also liked the user interface and the fact that it had some features such as backroom chat to provide feedback to the facilitators. The tools used by facilitators to record major takeaways were well integrated, and quite intuitive. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

Minor point, but the video resolution could be further improved. Also, could include an option of seeing live subtitles. Review collected by and hosted on G2.com.

Response from Kendra Gray of Discuss
Edit edit

Thanks for the review! We're glad to hear that jumping into a live session was easy, just how it should be! Also appreciate the shoutout on the backroom chat and tools for observers. We built those specifically to support smoother, more collaborative sessions and it's great to hear they're hitting the mark.

Regarding the live subtitles/captions, we do have a workaround we recommend through Google Chrome's built in live captioning, which you can enable in your browser settings. Here's a help article with more detail on how to set it up: https://discussio.zendesk.com/hc/en-gb/articles/29402552371217-September-2024-Release-Notes#h_01HQJZFDS2VREC6XSQXRBF5QKP

Thanks again for sharing your experience!

Christina M.
CM
Christina M.
Senior Strategist
Small-Business (50 or fewer emp.)
"An Agile, Versatile and Effective tool to learn more about our consumer"
5/5
What do you like best about Discuss?

Discuss.IO has been a game-changer for gathering quick, meaningful consumer insights. The platform makes it incredibly easy to connect with real people in real-time, which has been invaluable for testing consumer perceptions of our industry and our brand. We get to talk to our customer in a 1:1 forum, while others can observe, and Discuss will handle the incentives. I like that Discuss let's us focus on the research and they handle the managerial bits.

What really stands out is the real-time collaboration—teams can join live sessions, observe, and adjust strategy on the fly. Compared to traditional focus groups, Discuss.IO is not only faster but also more cost-effective. If you're looking for an agile, efficient way to bring the voice of your customer into your advertising decisions, this platform is worth considering.

The global reach is a huge plus, allowing us to validate ideas across different markets effortlessly.

The AI-powered analysis also helps synthesize key takeaways quickly, saving time on research synthesis. Genie AI is also an amazing feature. Genie is a bit of a collaborator and works with me on every phase of the project, but especially through the analysis phase. The AI is essential from the start of the project when setting up the guide and the tags, to the last phases of the project when analyzing interviews for insights.

Customer support is always a plus. I'm always pleased to talk with the Discuss team and trust they the best interest of the product and our brand in mind. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

Some of the downsides are how slow the edits can go. You can run an interview and cut a video in the same platform, which is a major upside. The downside can be the quality of the edit because we're not using an intelligent software like Adobe. It does what it can though! I would say that is the only room for improvement. Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Verified User in Market Research
Enterprise (> 1000 emp.)
"Easy To Use Platform"
4/5
What do you like best about Discuss?

1. Easy to set book / set up / program

2. The dashboard page - clean, simple

3. Simple fields

4. Smooth transmission

5. Availability for the recruiter to use & limit their access to recruits Review collected by and hosted on G2.com.

What do you dislike about Discuss?

1. Need to add a program so a reminder email goes out to the clients and respondent(s) 1-2 hours before their scheduled appointment

2. Need to be able to bulk import viewers (with their viewing status) - maybe an Excel sheet - waste of time typing manually when there are 10-20 members to upload

3. Adding members as viewers to a scheduled group or IDI - add the option to check all box or besides manually checking names (per group or IDI)

4. Edit invitations so more visually appealing and tailored to specific groups of observers (team members vs. clients vs. support people outside of research company)

5. Customer Support: Live help button (not an AI auto bot that doesn't react specifically to a question - send article links isn't always the answer as the links need to be scrolled through and may not answer the question)

6. Not sure there is a quick & easy access to pull respondents from a group or IDI as a pay & send or if they don't qualify after introduction Review collected by and hosted on G2.com.

Response from Jackie Holiwell of Discuss
Edit edit

Hi there,

Thanks so much for your review. We are so happy to hear that you find Discuss easy to set up and the dashboard makes it simple to keep your projects running smoothly. That is exactly the experience we want for our customers!

Your suggestions around reminders, bulk viewer uploads, and invitations are really helpful. Feedback like this gives us clear ways to make the platform even better for you and your team. If you ever want to talk through these ideas in more detail, your Discuss representative would love to connect.

We truly appreciate you taking the time to share your thoughts and are so glad to have you in the Discuss community!

RM
Ross M.
Senior Analyst
Small-Business (50 or fewer emp.)
"An excellent platform for qualitative research"
5/5
What do you like best about Discuss?

The tech support for our focus groups are extremely professional and proactive. They address any needs we have quickly and thoroughly and I couldn't ask for more from any of them. The platform is stable, clear, and highly effective, especially when coupled with a good recruit. Setting up focus groups is easy to do, particularly for frequent users or organizations that conduct lots of focus groups.

I would highly recommend using Discuss.io to anyone interested in conducting any kind of qualitative research. Of all the platforms my firm has used, they are by far the best. I cannot recommend them highly enough. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

The transcription process leaves a lot to be desired. The AI software in general is not especially useful and can probably be dispensed with. The machine transcripts always need to be supplemented with human transcripts. Review collected by and hosted on G2.com.

Response from Kendra Gray of Discuss
Edit edit

Hi Ross,

Thanks so much for the 5-star review!

It means a lot to us that you've found the platform to be reliable and highly effective, and that our live tech support team has delivered the kin of responsive, professional service you deserve. We're especially excited to be a part of your research in driving meaningful conversations, like your work connecting with voters on important political issues.

We also really appreciate your honest feedback about the transcription and AI tools. You’re absolutely right that these features need to be as sharp and reliable as the rest of your experience. That’s why we’ve been hard at work innovating in this space. With our most recent release at the end of February, we introduced major improvements to our AI capabilities—including three AI Agents designed to automate the manual tasks of collecting, analyzing and presenting in-depth insights.

We are confident that this will be a huge leap forward for our customers—but more importantly, we want these tools to be intentional, effective, and genuinely useful. If you're open to it, we’d love to invite you to be part of our innovation journey by beta testing some of our new AI Agents. Your insight would be incredibly valuable in shaping how we continue to innovate in these areas. Please reach out to your Discuss account manager if you're interested!

Thanks again for your review, we’re so glad to support the important work you do.

Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Fast, Efficient, Quality, Value: Who said you can't have it all?"
5/5
What do you like best about Discuss?

- Skilled people, always willing to help, and go beyond the standard to find ways to deliver against our specific needs

- Friendly, and quick to respond, and even be proactive with new information and ideas

- Slick platform, everything works really well, never any hiccups or problems

- Tool fills a gap in our research portfolio with its speed and value Review collected by and hosted on G2.com.

What do you dislike about Discuss?

- Overall the Moderators aren't excellent, but they are good enough Review collected by and hosted on G2.com.

Response from Jackie Holiwell of Discuss
Edit edit

We’re really glad to hear the platform is delivering on speed, quality, and value, and that our team has been responsive and proactive in helping you meet your goals. It's great to know Discuss is helping bring the customer voice into creative and strategic decisions - exactly the kind of impact we aim for.

We also appreciate your candid feedback about moderators. While it’s good to hear they’ve been solid, we know there’s always room to raise the bar. If you’d like to discuss what GREAT moderation looks like for your team or explore ways to better match your needs, your Discuss representative would be happy to connect!

Thanks again for the feedback & for trusting us with your work.

Verified User in Automotive
GA
Verified User in Automotive
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"User-Friendly Platform with Excellent Support and Smooth Experience"
5/5
What do you like best about Discuss?

The platform was quite straightforward to use, offering all the essential features expected from this kind of service. Additionally, live customer support was on hand to assist and respond to any questions I had while using it. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

I didn't find anything to dislike. The only minor issue was that the moderator experienced some internet problems, but this did not appear to be related to the platform itself. Review collected by and hosted on G2.com.

Response from Jackie Holiwell of Discuss
Edit edit

Thank you for sharing your experience. We're glad you found Discuss easy to use and that our live support team was helpful when you needed them. We appreciate you noting that everything ran smoothly, aside from the moderator’s internet issue.

It's great to hear how you're using Discuss to improve maintenance services for vehicle customers. That kind of insight-driven work is exactly what we aim to support. Thank you for being part of the Discuss community.

Jill C.
JC
Jill C.
Associate Consultant
Mid-Market (51-1000 emp.)
"Quick and personal tech support still exists!"
5/5
What do you like best about Discuss?

If I remember correctly, I believe the rep's name was Kevin, but he was so pleasant to troubleshoot with. Usually you deal with a bot with such things so again chatting with a human made it way easier and less frustrating. We were able to solve the problem in no time which was another plus. 5/5 completely satisfied with the service. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

The only negative was when booking a respondent, I put the wrong date and immediately changed it after noticing it. Discuss.io notified me that we might incur a fee because the first day and time I put it was within 24 hrs of booking it, so because the change was "short notice," we run the chance of getting charged. Review collected by and hosted on G2.com.

Response from Kendra Gray of Discuss
Edit edit

Hi Jill,

Thanks so much for the review! Thrilled to hear you had such a good experience with your rep -- we always want to deliver an exceptional human touch that makes your experience smooth and easy, so it's great to hear that made a difference for you. It's also great to hear that the platform and solution itself has helped make your research more seamless and that the live translators are powering your global research. With some of our latest GenAI innovations from our winter release, you'll soon be able to receive English translations for every recording, clip, and highlight reel with just a few clicks so be sure to stay tuned.

We apologize for the mix-up with the respondent booking process. Please reach out to your Discuss rep if you haven't already, and we’ll gladly work with you to resolve the issue and ensure you aren't wrongly charged a fee.

Thanks again for sharing your experience and for choosing Discuss!

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Great solution for virtual focus groups and IDIs"
4.5/5
What do you like best about Discuss?

The virtual backroom is a game changer. Makes it almost the same as a in person focus group for the attendees. Transcripts are solid and the AI Genie feature produces good summaries. Easy to moderate and control the respondents and the backroom. Review collected by and hosted on G2.com.

What do you dislike about Discuss?

Occasionally people have issues figuring out how to log in. Majority have no issue but since its not a common platform it take some people a second to figure it out. Review collected by and hosted on G2.com.

Response from Jackie Holiwell of Discuss
Edit edit

Thanks so much for the review! We're thrilled to hear the virtual backroom is making your focus groups feel as close to in-person as possible! Bringing stakeholders together without disrupting the flow is exactly what it's designed for.

We appreciate the note on login - we're always looking for ways to make the experience even more intuitive.

Thanks again for being part of the Discuss community! We're glad to be supporting your virtual qual work!