Katie, thank you so much for your review! Your kind words mean a lot to us.

We're thrilled to hear that Discuss has become your one-stop shop for online qual. Our goal is to continue to eliminate the common challenges in qual, making it easy and accessible for everyone -- from your from your research team to your clients. It's very rewarding to hear that both the platform and our teams have provided you with a stellar experience, we're passionate about continuing to raise the bar for users like you.

We're also thankful for your willingness to partner with us on continuous improvement -- keep those suggestions coming!

If there's anything else we can do to further enhance your experience with Discuss, please don't hesitate to reach out. We're always happy to help!

Henrique,

Thank you so much for the great feedback! We’re really glad to hear that the platform has been very easy for you to use and that our support team has been helpful during your sessions. It's fantastic to hear that you've been having a smooth research experience from start to finish from conducting interviews to analyzing the insights.

We totally understand the need for more immediate access to support, especially during critical moments like a live session. Your suggestion about phone or WhatsApp support is valuable, and we’ll be sure to share it with our team as we continue improving our services.

Thanks again for taking the time to share your thoughts. We appreciate your partnership and are always here to help when you need us!

Hi Charles,

Thanks so much for sharing your experience! It’s great to hear that the platform is giving your team and clients a seamless experience—that’s exactly what we aim for. 😊

We really appreciate your insight about manipulating stimuli within the app. It’s feedback like this that helps us get better, so thank you for flagging it. If there’s anything else on your wish list or ways we can make things even better, don’t hesitate to let us know. We’re always here to help!

Thank you for sharing your feedback! We’re thrilled to hear that Discuss makes it easier for you to schedule and conduct unmoderated qualitative research at scale.

Regarding your comments on the project setup phase, we’d love to learn more about your experience and how we can improve it. Would you be open to speaking with our product team? Your insights would help us refine the process to make it as seamless as possible. Please reach out to your Customer Success Manager if you are interested and we can arrange a chat with our product team!

Thank you for helping us continue to improve!

Hi Josh,

Thank you so much for your thoughtful and detailed review. We are thrilled to hear that you had a positive experience with our platform and that it has provided comfort and ease during your process. We designed Discuss to make the research interview process as smooth and streamlined as possible, so it’s fantastic to know that our efforts are resonating with users like you and has facilitated better collaboration and efficient sharing of insights within your team.

We also appreciate your constructive feedback regarding the pop-up functionality. We will take this insight into consideration as we continue to refine and improve our platform.

Thank you again for your review and for being a part of the Discuss community. We look forward to continuing to support you and your team in your research endeavors.

Thank you so much for taking the time to leave a review! We're thrilled to hear that the platform is making your research process easier and more seamless.

We understand how frustrating it can be when team members within the same organization can’t review details added by their peers in projects with multiple recruiters. We’ll make sure to pass along your request to our product team for consideration in future updates.

Thanks again for sharing your thoughts, and we’re always here to help if you need anything.

Hi Diana!

Thank you so much for the fantastic review! We're so glad to hear that you found the platform easy to use, even for those who aren’t as tech-savvy. We also love that the live support during interviews helped things run smoothly and allowed you to focus on what you do best—moderating!

It’s great to know that you're considering using Discuss in the future. We're always here to help whenever you're ready to take the next step.

Thanks again for sharing your experience, and we look forward to supporting you in the future!

Hi Lucia, thanks so much for the review and for trusting Discuss in your new role at Dow Jones! We’re thrilled to hear that you're continuing to find value in our platform and that you're leveraging it in your new role for product and marketing insights! We’re excited to see how it helps in answering those critical business questions.

Thanks again for sharing your experience. We’re here if you ever need anything!

Thank you for your review of Discuss! We’re really glad to hear that you find the platform easy to use and that our tech support team has been helpful -- our team is always happy to ensure things run smoothly. We’re also glad that Discuss makes it easier for you to handle IDI studies, even if they’re not your core focus.

Our apologies about the confusion on the mobile screenshare features, we always want to ensure you have everything you need for successful research. I would encourage you to reach out to your Customer Success Manager who can do a personalized training or demo on the features and how to set up a mobile screenshare study as well as best practices for the session invite links.

Thanks again for your feedback. If you have any more suggestions or need further assistance, please don’t hesitate to reach out!

Thanks for sharing your feedback! We’re really glad to hear that you’re enjoying the NDA/tech check integration -- its important to us that you have access to quality sample for your research project.

We completely understand wanting to communicate with your PM instead of using the quote form. I do encourage you to stay tuned as we have some great enhancements coming that will give you a customized process to make it faster and easier to start your projects.

Regarding the difficulty in convincing clients to add Discuss to their budget, we recommend highlighting the benefits of using the platform, including getting their key insights faster, improved quality of their sample, and so on. Our team is always available to answer any questions your clients may have.

If you have any more thoughts or need help, just let us know. We’re here to make qual as easy as possible for you!