--- title: Discuss Reviews meta\_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 284 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Discuss Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. [(63 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578604&qs=pros-and-cons#reviews) Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. [(46 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578560&qs=pros-and-cons#reviews) Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. [(24 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577476&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. [(22 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578932&qs=pros-and-cons#reviews) Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. [(19 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578391&qs=pros-and-cons#reviews) Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. [(10 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577392&qs=pros-and-cons#reviews) Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. [(9 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577368&qs=pros-and-cons#reviews) Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. [(8 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577316&qs=pros-and-cons#reviews) Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. [(8 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=2103233&qs=pros-and-cons#reviews) Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. [(7 mentions)](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578905&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Discuss ##### 1. Ease of Use Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. [ See 63 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Tool" What do you like about Discuss? How easy it is for moderators and respondents ![Fred B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred B.") FB Fred B. Small-Business (50 or fewer emp.) 4.5/5 "Remote Interviews Made Easy with Discuss, but Mind the Occasional Call Drop" What do you like about Discuss? I really appreciate the ability to get recordings so I can analyze them and share them with my team. It's great to have the backroom conversation and ##### 2. Customer Support Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. [ See 46 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578560&qs=pros-and-cons#reviews) See Related User Reviews ![Greg H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg H.") GH Greg H. Small-Business (50 or fewer emp.) 5.0/5 "The best virtual Qual platform on the market" What do you like about Discuss? I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff a NM Nicola M. 4.5/5 "Empowers Global Understanding with Seamless AI Support" What do you like about Discuss? I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to und ##### 3. Features Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. [ See 24 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577476&qs=pros-and-cons#reviews) See Related User Reviews ![Greg H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg H.") GH Greg H. Small-Business (50 or fewer emp.) 5.0/5 "The best virtual Qual platform on the market" What do you like about Discuss? I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff a LM Lori M. 5.0/5 "Fantastic for market research data collection (but not as good as CoLoop for analysis). Needs transcript parsing improvements." What do you like about Discuss? I really like the backroom feature. It's a big deal for us because it allows my clients to join and prompt follow-up questions during interviews witho ##### 4. User Interface Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. [ See 22 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578932&qs=pros-and-cons#reviews) See Related User Reviews ![Pedro Jose F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro Jose F.") PF Pedro Jose F. Enterprise (\> 1000 emp.) 5.0/5 "The most effective way to streamline value analysis" What do you like about Discuss? There are tools that simplify the work, but there are others that take it to the next level. Discuss is one of them, with a strong focus on analysis a ![Samuel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel M.") SM Samuel M. Small-Business (50 or fewer emp.) 4.5/5 "Discuss.io Qualitative Experience" What do you like about Discuss? Discuss gives me the ability to easily keep track of my projects and see an overview of them. It allows for easy end-client user experience to observe ##### 5. Setup Ease Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. [ See 19 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578391&qs=pros-and-cons#reviews) See Related User Reviews NM Nicola M. 4.5/5 "Empowers Global Understanding with Seamless AI Support" What do you like about Discuss? I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to und JR Jackie R. Small-Business (50 or fewer emp.) 5.0/5 "Discuss.io is my go-to platform partner for online research" What do you like about Discuss? Discuss is easy to use and customer service team is VERY responsive answering questions and alway pleasant to work with. Platform is easy to navigate ### 5 Cons or Disadvantages of Discuss ##### 1. Technical Issues Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. [ See 10 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577392&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Automatic Transcription and Smart Summaries Make Discuss Stand Out" What do you dislike about Discuss? At times, since it depends so much on a stable internet connection and the quality of your hardware, images may appear pixelated or the audio might dr GL Gisella L. Enterprise (\> 1000 emp.) 4.5/5 "User friendly and efficient platform for focus groups and IDI's" What do you dislike about Discuss? I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be imp ##### 2. Navigation Difficulty Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. [ See 9 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577368&qs=pros-and-cons#reviews) See Related User Reviews IT Izzy T. 4.5/5 "Streamlined Consumer Insights, But Needs Better Labeling" What do you dislike about Discuss? I found it confusing when setting up my account because initially, I only had view access to past interviews conducted by my business but couldn't loc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Discuss.io is great to manage and execute qualitative research projects with speed and confidence." What do you dislike about Discuss? One area for improvement is the user interface, which can feel a bit cluttered at times and takes a moment to navigate efficiently. ##### 3. Not User-Friendly Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. [ See 8 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577316&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Tool" What do you dislike about Discuss? We have had issues with scheduling at times, it takes a lot of work to get all the right links and get the right people connected, which leaves a lot ![Fred B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fred B.") FB Fred B. Small-Business (50 or fewer emp.) 4.5/5 "Remote Interviews Made Easy with Discuss, but Mind the Occasional Call Drop" What do you dislike about Discuss? I would say once or twice a day, I get a dropped call. So if I'm doing six hours of interviews, one or two of those interviews every day does have som ##### 4. UX Improvement Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. [ See 8 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=2103233&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Discuss.io is great to manage and execute qualitative research projects with speed and confidence." What do you dislike about Discuss? One area for improvement is the user interface, which can feel a bit cluttered at times and takes a moment to navigate efficiently. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Streamlined and intuitive experience" What do you dislike about Discuss? The quality of the automatic transcripts is not as good as some other software that I use. The platform also does not support large, integrated audiov ##### 5. Poor Usability Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. [ See 7 mentions ](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578905&qs=pros-and-cons#reviews) See Related User Reviews RM Ross M. Small-Business (50 or fewer emp.) 5.0/5 "An excellent platform for qualitative research" What do you dislike about Discuss? The transcription process leaves a lot to be desired. The AI software in general is not especially useful and can probably be dispensed with. The mach ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good. People seemed pleasant. Platform was easy to use" What do you dislike about Discuss? request to attempt a 'personal' testing of the site after official run through 2 weeks later was not carried out . It was just to confirm how to shar NM Nicola M. 2/11/2026 "Empowers Global Understanding with Seamless AI Support" 4.5/5 What do you like best about Discuss? I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Discuss? Nothing to share Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I use Discuss to connect with consumers worldwide for insights into different cultures. It provides quick turnarounds, good value, and AI tools for analysing interviews and identifying recurring themes. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12344558/official_response/edit) Hi Nicola, Thank you for this perspective - “It helps us to understand people in different countries and cultures that we cannot get to experience in person” captures the heart of Discuss! We would love to talk with you more about this. Thanks again for your fantastic insight! Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 7/24/2026 "Intuitive, Feature-Rich Platform with a Great Interview Discussion Guide" 4/5 What do you like best about Discuss? Intuitive platform with lots of features; Discussion guide in the interview environment Review collected by and hosted on G2.com. What do you dislike about Discuss? Can be difficult to quickly search interview content Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Making it easy for anyone in the organisation to run research, analyse responses and provide multi-media content to bring the insights to life in the organisation, without specialist skill set requirements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 12/5/2024 "Great Tool" 4/5 What do you like best about Discuss? How easy it is for moderators and respondents Review collected by and hosted on G2.com. What do you dislike about Discuss? We have had issues with scheduling at times, it takes a lot of work to get all the right links and get the right people connected, which leaves a lot of room for user error. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? We just need an easy to use platform, and it does that well enough for us Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10609822/official_response/edit) Thank you for your review! We're so glad to hear that the platform is easy to use for both moderators and respondents—that's exactly what we aim for. We also appreciate your insights on scheduling, we have some big innovations coming on this front in the next year, so stay tuned! We're always working to improve the experience, so your comments are really helpful. Thanks again for sharing your thoughts—we're excited to keep supporting your research! 7/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite LM Lori M. 12/31/2025 "Fantastic for market research data collection (but not as good as CoLoop for analysis). Needs transcript parsing improvements." 5/5 What do you like best about Discuss? I really like the backroom feature. It's a big deal for us because it allows my clients to join and prompt follow-up questions during interviews without being on camera, maintaining a professional distance. My clients really appreciate that they can join, watch live, and see all the interviews in one place in the back end. I also like how I can upload the interview guide and check it off as I go, because when you check it off, it pastes the interview guide question into the transcript, which is really useful for locating specific questions asked. Another thing I find valuable is that you can download a parsed transcript CSV file from Discuss, where interviews are organized by interview guide question, even if the process can be a bit manual and fussy. I appreciate that you can watch the video recordings at different speeds, like 2x or slowed down, and it live syncs with the transcript as you watch. Review collected by and hosted on G2.com. What do you dislike about Discuss? Editing the transcripts sometimes is weird and jumps around a bit. It's almost like the page reloads when you finish an edit, and it goes off the live sync autoscroll feature, which is annoying. I have to keep toggling it back on. The transcripts that are captured get chopped up between the different speakers. If our answers overlap by a couple of words, it gets cut up into the transcript with one word at a time from each speaker, which is really annoying when trying to get clean transcripts. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss solves the problem of conducting interviews with clients joining from a backroom, allowing them to watch and prompt questions live without being on camera. It supports scheduling, recording, and provides an organized interview-guided transcript with synced video playback. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12167126/official_response/edit) Hi Lori, Thank you for this detailed review! We're glad the backroom feature and interview guide workflow are working well for you and your clients. Your feedback on the transcript editing issues is really valuable and helps us prioritize improvements. We're also curious about your mention of CoLoop for analysis and would love to understand what works better there. Please feel free to connect with your Discuss rep to discuss your feedback in more detail. Thanks for helping us improve! Validated ReviewerIncentivizedSource: Seller invite ![Jatin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jatin K.") JK Jatin K. Freelance Small-Business (50 or fewer emp.) 4/9/2023 Guest users or non-business users of the software, not included in G2 scores. "Interview Experience was great" 4.5/5 What do you like best about Discuss? The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there. Review collected by and hosted on G2.com. What do you dislike about Discuss? Post interview-updates, like status of progress including even if someone qualifed or not Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? It is solving the puspose of connecting with users to have the input of the survey taken in easy and convenient manner. With their user friendly interface it is really easy for anybody to navigate through and use the product. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-7926352/official_response/edit) Jatin, Thank you for taking the time to leave us a review! It's so wonderful to hear that you've had a good experience with the platform and that our upcoming innovations are aligning with your expectations. If you have any more thoughts or suggestions, please don't hesitate to share. We're always listening. Thanks again! 2/7/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Melissa O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa O.") MO Melissa O. Small-Business (50 or fewer emp.) 4/21/2026 "Seamless and Reliable Platform for Group Sessions" 5/5 What do you like best about Discuss? I like the Discuss platform and all the tools it offers, not just the whiteboard. I appreciate the support and also enjoy the back-end analysis. I find the instant transcripts and the new AI features like summary, which helps pull quotes and synthesize findings, very useful. Review collected by and hosted on G2.com. What do you dislike about Discuss? No dislikes! Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss provides an easy, reliable platform that I don't worry about technical issues. It's seamless, with helpful tech support. I like the tools, back end analysis, instant transcripts, and new AI features for synthesizing findings. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12666949/official_response/edit) Hi Melissa, Thanks for the review! It's great to hear the platform feels seamless and reliable - that's exactly what we aim for! So glad the instant transcripts and AI summary features are adding value for your synthesis workflow. We have a lot more in store on that front, so stay tuned! If you ever have feedback or ideas as we keep building, don't hesitate to reach out. We love hearing from people who are getting real use out of the platform. Validated ReviewerSource: Organic NP Natalie P. 12/4/2025 "Streamlined Data Analysis, Effortless Usability" 5/5 What do you like best about Discuss? I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. Review collected by and hosted on G2.com. What do you dislike about Discuss? Nothing really. It might be helpful to have a tech accessible during the entire interview. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I use Discuss to streamline qualitative research interviews and data analysis. It saves me time by simplifying data review and it's easy to interact with respondents. I appreciate its simplicity, ease of use, and the ability to ask specific questions about the compiled data. I believe respondents find it easy to access as well, which is always important. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-12045584/official_response/edit) Hi Natalie, Thank you for such a generous review. We’re happy to hear how easy Discuss has been to pick up and use, from setup through interviews and analysis. Saving you time while keeping the research process simple is exactly what we aim for. It’s especially nice to hear that both you and your respondents find the experience approachable. When the technology stays out of the way, better conversations tend to follow. We also appreciate the note about having tech support available during interviews. That’s helpful feedback and something we continue to think about as we improve the experience. Thanks again for sharing how Discuss fits into your workflow! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 8/3/2026 "Flexible Scheduling and Smart AI Summaries Make Finding the Right Audience Easy" 4/5 What do you like best about Discuss? Flexibility, ease of scheduling and cancellation. Also ability to find right audience And the new ai features of summarization and automated report Review collected by and hosted on G2.com. What do you dislike about Discuss? The credit based engagement model. Also sometimes there are technical difficulties that could be avoided Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Agility in getting real customer responses. Very important to have early customer feedback before a full development. There is also ability to reduce work by using ai Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GL Gisella L. Senior Market Research Enterprise (\> 1000 emp.) 9/3/2025 "User friendly and efficient platform for focus groups and IDI's" 4.5/5 What do you like best about Discuss? The platform itself is very intuitive and easy to use. The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't. Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient. Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place. When there is an issue customer service addresses it promptly. Review collected by and hosted on G2.com. What do you dislike about Discuss? I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Provides a platform for (our clients) brands and companies to obtain consumer insights to solve their business problems quickly and efficiently. - enables reaching consumers across wide geographies within the US as well as other countries -streamlines respondent scheduling, moderation and analysis - provides centralized storage for projects Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-11632110/official_response/edit) Hi Gisella, Thank you so much for your thoughtful review and for sharing your experience with Discuss! We’re thrilled to hear that you find the platform intuitive and efficient, and that our tech support team and AI transcripts are helping streamline your work. It is also great to know that the ability to capture text, photo, and video responses in one place is adding value to your projects. We appreciate your feedback about the stim resolution challenges. While it is good to hear you found a workaround, we want to make sure this works seamlessly for you. Please reach out to your Discuss rep to work with you on improvements that enhance your workflow. Thank you again for trusting Discuss to support your focus groups and IDIs. We are grateful to be part of your insights process and are committed to continually improving your experience! Current UserValidated ReviewerSource: Organic ![David E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David E.") DE David E. Sr. Director, Custom Research Mid-Market (51-1000 emp.) 10/27/2025 "Intuitive UI for Qualitative Research, but Scheduling Needs Improvement" 4.5/5 What do you like best about Discuss? The user interface is exceptionally easy to use and flexible for all qualitative purposes--from IDIs to full online focus groups. Review collected by and hosted on G2.com. What do you dislike about Discuss? The scheduling system poses logistical issues for some projects. For instance, in cases where clients are recruiting/scheduling using Calendly, we can't generate participant links in advance for them to send right away; instead, we have to schedule then update the session invite. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss is my preferred platform for qualitative research for two practical reasons: 1) it has the best--easiest, most convenient--client backroom and 2) the quality of the transcripts is considerably better than those generated by Zoom or Teams. The former aspect of the platform solves a key logistical problem while the latter solves a backend/analytical issue. Review collected by and hosted on G2.com. Show More Response from Jackie Holiwell of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-11867713/official_response/edit) Hi David, Thank you for the thoughtful feedback. We’re so glad to hear that you find Discuss intuitive and flexible for your qualitative research, and that our backroom experience and transcript quality stand out compared to other platforms. Thanks for sharing your experience with the Calendly links. Feedback like yours helps us see where the process can be improved. Please reach out to your Discuss representative to talk through your experience in more detail. We’d love to explore ways to make scheduling easier for you. 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