--- title: Discuss Reviews meta\_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 284 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews & Product Details Visit Website Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. * * * Product Website Discuss Seller [Discuss.io](https://www.g2.com/sellers/discuss-io) Discussions [Discuss Community](https://www.g2.com/products/discuss/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Basque, Persian, Finnish, French, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Spanish, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Kendra Gray Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/discuss/pricing) ## Discuss Integrations (1) What do users say about integrations? Verified by Discuss [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews) Show More ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 11/11/2024 "Easy to use research platform" 3.5/5 What do you like best about Discuss? The interface is intuitive and easy to navigate, and the ability to archive and search within the recordings and transcripts is very helpful. It's also great to be able to combine live interviewing with asynchronous activities. Respondents generally seemed to be able to join sessions relatively easily, and the tech support was good when there were minor issues. Review collected by and hosted on G2.com. What do you dislike about Discuss? I would like to have more flexibility in structuring the asynchronous activities and facilitating different types of input from respondents, though it's possible that I just haven't fully learned how to use it properly. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? We needed a secure, HIPAA compliant platform for remote video interviewing that ideally would also allow for user diaries and other interview-adjacent activities. The platform needed to be easy to use for both respondents and researchers. This platform seems to address those needs. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10487425/official_response/edit) Thank you for taking the time to share your experience with Discuss—we really appreciate it! We’re thrilled to hear that you find the platform intuitive and that its also meeting your needs from a data privacy standpoint as well. Regarding your comment on async activities, you may have seen in our latest winter release, that we've just announced quant style questions for asynchronous activities, in addition to our existing open-ended question types. So, you'll be able to ask respondents multiple choice, rating, or ranking questions and receive the data visualizations post-survey to help you better analyze the data! If you're interested in learning more about this new capability, please reach out to your dedicated Discuss representative! Thanks again for your thoughtful review, and don’t hesitate to reach out if there’s ever anything we can assist with! Current UserValidated ReviewerIncentivizedSource: Seller invite LV Laia V. Third-party consultant para empresas que contratan los servicios de Discuss Small-Business (50 or fewer emp.) 2/3/2025 "Easy access, friendliness of the technicians, ease of use, multiple functionalities" 5/5 What do you like best about Discuss? There is a technician who always helps you if you have problems and who is responsible for admitting the participant, recording the session, and assisting the clients. I like all the categories that appear below. Review collected by and hosted on G2.com. What do you dislike about Discuss? There is nothing I don't like, I like everything. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? There are no problems of any kind Review collected by and hosted on G2.com. Show More Response from Adam Mertz of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10792087/official_response/edit) Hi Laia, We're thrilled to hear that you have had a positive experience with Discuss and support you received on your research project. We appreciate your feedback and are delighted to have you as a satisfied customer. Best, Adam Mertz, Chief Growth Officer 2/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 12/5/2024 "Innovative and helpful platform for interviewing" 5/5 What do you like best about Discuss? Love the autotranscription and AI features. The whiteboard and clip-capturing features while interviewing also make it much easier to look back at important moments for analysis. Review collected by and hosted on G2.com. What do you dislike about Discuss? I wish there was a feature to toggle the search in the recordings tab. When searching currently, it searches for keyword matches across all projects, not just the current one. I rarely if ever need another project's matches, so they just clutter the screen. Otherwise, More quantitative add-ins would be nice, but I know that the team is constantly working on new updates. I highly anticipate the asynchronous interviewing, quantitative, and evolved AI features that the discuss team is working on. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Pharmaceutical feedback for our clients. We research messaging, product concerns, ATUs, etc. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10609829/official_response/edit) Thank you for your thoughtful review! It's great to hear that features like auto-transcription, Genie our AI Assistant, the whiteboard, and clip-capturing are making your research and analysis easier and more efficient. We totally understand how being able to narrow your search to the current project in the recordings tab would be incredibly helpful. We’ll submit your request to our product team! In the meantime, if you have any questions about the search functionality, we wanted to share this help article which has some info under the “Search for Keywords” section: https://discussio.zendesk.com/hc/en-gb/articles/4625232531089-Automatic-Research-Transcription#01J19H85W73824PD80H12EN8VE We’re also excited to be bringing quant-style questions to our auto-moderated research capabilities as a part of our recent winter release. Can’t wait to hear your feedback on that once it goes live! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Mid-Market (51-1000 emp.) 10/1/2024 "Great Platform w/ lots of features" 5/5 What do you like best about Discuss? I really like how interactive the platform for is. From the public chats, polls and whiteboards for the participants to the backroom chats for the research team and other observers. It's really easy to navigate. I also like the ready availablity of tech support. Review collected by and hosted on G2.com. What do you dislike about Discuss? There isn't anything that I actively dislike about it. The only problems that have ever come are due to user error on the part of the participants. That said, maybe some of the buttons for moderators could be a little more intuitive or just labeled with words instead of icons. When people are thinking quickly, recall for icons might be difficult, but reading a button that's labeled with a word might be more helpful. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? We are using Discuss as the platform for our research focus groups. It allows us to save time and money by having focus groups virtually and still approximates some of the in-person activities with polls and whiteboards. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10329366/official_response/edit) Thank you for the 5-star review! It’s exciting to hear how Discuss is helping you save time and money while streamlining your online focus groups. It’s also great to know that features like polling, whiteboarding, and the backroom chat are helping you run rich, dynamic sessions. We're also glad that our tech support has been there when needed—our team is always ready to help ensure things run smoothly. We appreciate your feedback on the moderator interface. Making sure our tools are intuitive, especially during fast-paced research sessions, is a priority. We’ll definitely take your suggestion about labeling buttons into account as we continue to refine and improve the platform. Thanks again for sharing your experience, and we’re excited to continue supporting your research! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 3/12/2025 "Review of discuss io from an Account Management Perspective" 5/5 What do you like best about Discuss? Discuss has been an invaluable tool for my team, it has allowed us to provide better service than something like zoom for focus groups. Providing higher value for my clients. My clients have generally found it easy to use as well. Review collected by and hosted on G2.com. What do you dislike about Discuss? I cannot speak too much to the technical end, though having used it before - some clearer notice when you are in the backroom vs the group itself would be helpful. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss solved 3 primary problems. Reliability of the software for qualitative consumer research, ease of use for our clients to join groups, and costs - providing the services at a rate that is competetive. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10936246/official_response/edit) Thank you so much for the glowing 5-star review—we're thrilled to hear that Discuss has become such a valuable tool for you and your team! It’s especially meaningful to know that we’re helping you deliver more value to your clients and that they're finding it easy to use too—that’s always a top priority for us. We're also really grateful for your feedback on the backroom distinction. That's a great suggestion, we'll be sure to pass that along to our product team for further consideration. Thanks again for your thoughtful review and for choosing Discuss—we’re so happy to be supporting your research! Validated ReviewerIncentivizedSource: Seller invite ![Bobby Dalton R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobby Dalton R.") BR Bobby Dalton R. Education Programs Consultant Small-Business (50 or fewer emp.) 10/12/2023 Guest users or non-business users of the software, not included in G2 scores. "Discuss is an unbelievable collaboration solution." 5/5 What do you like best about Discuss? Discuss was easy to use, implement, and integrate with my web browser. The live customer support provided a level of confidence as they invited, greeted, and was available to support another individual that was having issues. I was able to use the collaboration tools during our meeting as well. Review collected by and hosted on G2.com. What do you dislike about Discuss? I am a first time user of Discuss, so I would like to see how consistent my experience will be as I use it more frequently. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss allowed me to share feedback on videos and graphics for a market research company. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-8723422/official_response/edit) Hi Bobby! Thank you so much for the wonderful 5-star review—we’re so glad your first experience with the platform was a smooth one. It’s great to hear that you found it easy to use and that the collaboration tools added value to your session. We’re especially happy to know our live customer support team helped create a confident and supported environment—providing that kind of reliable, friendly help is something we take a lot of pride in. As a first-time user, we’re excited for you to continue using Discuss and see that same level of ease and support throughout your journey. If you ever have questions, feedback, or just want to explore more of what the platform can do, don’t hesitate to reach out—we’re here to help. Thanks again for your thoughtful review. We’re so glad to be part of your market research process and look forward to supporting you on many more projects ahead! 1/27/2025 Validated ReviewerSource: Organic ![Milagros P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milagros P.") MP Milagros P. Founder/Principal Small-Business (50 or fewer emp.) 3/6/2025 Guest users or non-business users of the software, not included in G2 scores. "Seamless Platform" 5/5 What do you like best about Discuss? The platform is very user friendly and seamless to use. Review collected by and hosted on G2.com. What do you dislike about Discuss? Sometimes it takes more time to access the signed disclosures. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? As a project manager Discuss is prompt in having access to tasks completed. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10918389/official_response/edit) Hi Milagros, Thanks so much for the kind words and the 5-star review—we really appreciate you taking the time to share your experience! It’s great to hear that you find Discuss seamless and easy to use. That’s exactly what we aim for, so it means a lot to know it’s making a difference in your day-to-day. Thanks also for the heads-up about the signed disclosures taking a bit longer to access. That’s helpful feedback, and we’ll definitely share it with our product team as we keep working to make the platform even better. We’re so glad to have you as part of the Discuss community—thanks again for your support! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Small-Business (50 or fewer emp.) 6/4/2025 "Discuss.io" 4.5/5 What do you like best about Discuss? ease of use, user interface, friendly staff, good tech help Review collected by and hosted on G2.com. What do you dislike about Discuss? long process to schedule and send invites, room for human error Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Tech help, seamless interviews Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-11259504/official_response/edit) Thank you for taking the time to share your experience. We're glad to hear Discuss is delivering where it counts with an intuitive platform, easy to use tools and interviews, and a support team that's friendly and ready when you ned them. That's the standard we hold ourselves to. We recently announced the launch of Project Agent - one of our new AI agents that instantly finds, evaluates, and identifies the best audiences from a pool of millions of vetted individuals across 150+ countries, 100k+ job titles, and 290k+ skills, delivering responses in minutes. If you haven't seen or heard about this news yet, check out the details in our summer launch press release - https://www.discuss.io/press/discuss-announces-ai-interview-solution-discuss-now/. We'd also encourage you to stay tuned for some innovations coming soon around making the scheduling process much easier and automated. Thanks again for your feedback and for being a part of the Discuss community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Beth W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beth W.") BW Beth W. Insights Manager, Commercial PS & Collaboration Enterprise (\> 1000 emp.) 10/30/2024 "Experience with Discuss" 4.5/5 What do you like best about Discuss? Discuss is a user-friendly platform, even for those without a market research platform. I also have nothing but good things to say about the customer support and the tiers are very useful to easily scale or include the larger team who doesn't need full account access. Review collected by and hosted on G2.com. What do you dislike about Discuss? recruiting can be difficult at times, especially for specialized users Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I'm using Discuss for more agile insights across a variety of topics. Instead of full-fledged projects, sometimes we want early indications and might do \<10 interviews vs a large-scale project. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10434091/official_response/edit) Hi Beth, Thank you so much for your thoughtful review! We're thrilled to hear that Discuss is helping you capture the agile market insights you need, and that our customer support has been a standout for you. We’re also glad to hear that the platform’s scalability has been useful for involving other teams in your research. We really appreciate your feedback on recruitment. If you'd like to dive deeper into any specific challenges, feel free to reach out to your CSM or account manager—we’d love to help further. We're excited to continue supporting your evolving research needs! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") IC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 4/17/2025 "Interesting tool for formal interviews" 4/5 What do you like best about Discuss? Be able to highlight important moments for future reviwes Review collected by and hosted on G2.com. What do you dislike about Discuss? Not sure about the level of human support needed. Ideally it should work by its own. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Direct contact with consumer for innovation and product design topics. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-11057755/official_response/edit) Hi there, Thanks so much for your review. It’s awesome to hear that Discuss is helping you highlight those important moments during interviews and supporting your work around innovation and product design, too! We appreciate you sharing your thoughts about the level of human support needed. Our goal is to make the platform feel as seamless and easy to use as possible, while still being there when you need us. Our AI Agents are a huge innovation that is unlocking an entirely new approach. We'd encourage you to reach out to your dedicated Discuss representative to learn more about how you might incorporate them into your workflow for greater automation and faster insights at scale. Thanks again for the thoughtful feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Discuss? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Discuss ](https://www.g2.com/products/discuss/discussions/new) ![Jennifer W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer W.") JW Jennifer Whelchel • Last activity over 4 years ago Any fun Discuss.io "hacks" you can share? I appreciate learning new things. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) GU Guest User • Last activity 3 months ago What is Discuss used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-discuss-used-for) [ View all Discussions ](https://www.g2.com/products/discuss/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 7 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/discuss/pricing) Discuss Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/discuss-vs-usertesting) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60fbf7b636fb21ec615dc25ec037e201/dscout.png "Product Avatar Image") Dscout 4.5/5(190) [ Compare Now ](https://www.g2.com/compare/discuss-vs-dscout) ##### ##### Discuss Features User Response Methods Survey Video Snippets Video Interview Participant Selection In-App On-Site Recruitment Pool Insights Analytics Collaboration Sorting Feedback Source Invitation Survey Link [ View More Features ](https://www.g2.com/products/discuss/features) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Forsta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Forsta") Forsta 4.2/5(335) ](https://www.g2.com/products/forsta/reviews) [ ![Respondent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ View All Alternatives ](https://www.g2.com/products/discuss/competitors/alternatives) ##### Categories on G2 [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) ##### Explore More [What's the best mobile marketing platform for growth marketers who need to run push, in-app and SMS campaigns without relying on a data engineering team?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-growth-marketers-who-need-to-run-push-in-app-and-sms-campaigns-without-relying-on-a-data-engineering-team)[Top-rated loyalty program apps for customer retention](https://www.g2.com/discussions/top-rated-loyalty-program-apps-for-customer-retention)[What is the best booking tool for multi-location office spaces?](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces) [Best network monitoring software for small business](https://www.g2.com/discussions/best-network-monitoring-software-for-small-business)[Which breach and attack simulation tools integrate cleanly with SIEMs so a security team can run continuous validation and feed results directly into its detection workflow?](https://www.g2.com/discussions/which-breach-and-attack-simulation-tools-integrate-cleanly-with-siems-so-a-security-team-can-run-continuous-validation-and-feed-results-directly-into-its-detection-workflow%20)[Pros and Cons Details](https://www.g2.com/products/discuss/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)