--- title: Discuss Reviews meta\_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 284 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews & Product Details Visit Website Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. * * * Product Website Discuss Seller [Discuss.io](https://www.g2.com/sellers/discuss-io) Discussions [Discuss Community](https://www.g2.com/products/discuss/discuss) Languages Supported Afrikaans, Arabic, Azerbaijani, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Basque, Persian, Finnish, French, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Spanish, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Kendra Gray Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/discuss/pricing) ## Discuss Integrations (1) What do users say about integrations? Verified by Discuss [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews) Show More ![Katie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie S.") KS Katie S. Vice President of Operations Small-Business (50 or fewer emp.) 11/4/2022 "Discuss.io is the perfect one-stop-shop!" 5/5 What do you like best about Discuss? I like how easy and accessible the platform is for everyone (our research team + the clients). In addition, that team that backs it is exceptional. The level of service is far and away better than other platforms claiming to do the same. Review collected by and hosted on G2.com. What do you dislike about Discuss? There is really nothing that comes to mind. Anything we have "issue" with, we bring up to the team and they figure out how to create that solution. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? It helps us make research accessible to clients who cannot or do not want to travel to in-person research. The platform is also so easy to use and intuitive that it makes our research process that much smoother. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-7310169/official_response/edit) Katie, thank you so much for your review! Your kind words mean a lot to us. We're thrilled to hear that Discuss has become your one-stop shop for online qual. Our goal is to continue to eliminate the common challenges in qual, making it easy and accessible for everyone -- from your from your research team to your clients. It's very rewarding to hear that both the platform and our teams have provided you with a stellar experience, we're passionate about continuing to raise the bar for users like you. We're also thankful for your willingness to partner with us on continuous improvement -- keep those suggestions coming! If there's anything else we can do to further enhance your experience with Discuss, please don't hesitate to reach out. We're always happy to help! 8/26/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Henrique S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrique S.") HS Henrique S. Market Research Consultant Small-Business (50 or fewer emp.) 8/9/2023 "Very userfriendly platform and excellent support" 4.5/5 What do you like best about Discuss? =very userfriendly platform: easy to use, very clearly set up -very supportive helpdesk for questions and technical support during sessions Review collected by and hosted on G2.com. What do you dislike about Discuss? -fact that you only can contact Discuss.io technical services through e-mail or chat. In case Internet down during a session I would need to be able to reach them by phone or whatsapp as well. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Good tool for conducting interviews, generating transcripts and first stage qualitative analysis Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-8444084/official_response/edit) Henrique, Thank you so much for the great feedback! We’re really glad to hear that the platform has been very easy for you to use and that our support team has been helpful during your sessions. It's fantastic to hear that you've been having a smooth research experience from start to finish from conducting interviews to analyzing the insights. We totally understand the need for more immediate access to support, especially during critical moments like a live session. Your suggestion about phone or WhatsApp support is valuable, and we’ll be sure to share it with our team as we continue improving our services. Thanks again for taking the time to share your thoughts. We appreciate your partnership and are always here to help when you need us! 11/17/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charles L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles L.") CL Charles L. Senior Vice President Mid-Market (51-1000 emp.) 11/14/2024 "Best-In-Class Online Moderator Experience" 4.5/5 What do you like best about Discuss? Seamless and easy transitions between backroom, private, and group chat functions. Review collected by and hosted on G2.com. What do you dislike about Discuss? Manipulation of stimulus within the app still needs some work: changes to PPT decks uploaded to the platform are applied across all slides, not just the live slide; so editing documents is best done with the 'share' function, not the upload function. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Qualitative research questions from my clients on an ad-hoc project basis. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10510238/official_response/edit) Hi Charles, Thanks so much for sharing your experience! It’s great to hear that the platform is giving your team and clients a seamless experience—that’s exactly what we aim for. 😊 We really appreciate your insight about manipulating stimuli within the app. It’s feedback like this that helps us get better, so thank you for flagging it. If there’s anything else on your wish list or ways we can make things even better, don’t hesitate to let us know. We’re always here to help! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 12/5/2024 "Foot Locker Review" 4.5/5 What do you like best about Discuss? The ease of scheduling and conducting unmoderated qual calls. This is a challenge for us to do at-scale, and Discuss' platform is the easiest to navigate and use. Review collected by and hosted on G2.com. What do you dislike about Discuss? The project set-up phase feels needlessly convoluted. With an unlimited subscription, it is still difficult to set up an unmoderated or self-recruited live project. It seems projects can't be set up without going through a quote phase, which does not make sense for self-recruiting, no PM, or unmoderated projects. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss allows us to get in-depth customer feedback Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10609877/official_response/edit) Thank you for sharing your feedback! We’re thrilled to hear that Discuss makes it easier for you to schedule and conduct unmoderated qualitative research at scale. Regarding your comments on the project setup phase, we’d love to learn more about your experience and how we can improve it. Would you be open to speaking with our product team? Your insights would help us refine the process to make it as seamless as possible. Please reach out to your Customer Success Manager if you are interested and we can arrange a chat with our product team! Thank you for helping us continue to improve! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Josh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh C.") JC Josh C. Director, Tres Generaciones - US Enterprise (\> 1000 emp.) 5/29/2024 "Discuss Interview Interface" 5/5 What do you like best about Discuss? Discuss has a very thorough platform with thoughtful features that allows users to easily engage in interviews, while also saving key clips and communicating with observers or tech help. The interface is easy to use for first-timers and brought a lot of comfort to the otherwise unknown experience of interviewing. Review collected by and hosted on G2.com. What do you dislike about Discuss? While the features and placements are intuitive to use, some of the pop up functionality blocks the screen and it was not immediately clear how to minimize/close - I almost clicked the wrong button thinking I would get back to the main view. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss provides a painless collaboration tool that provides easy connection to consumers we are looking for and allows for scaled experiences with observers, transcripts and recapping functionality. This allows learnings to be spread more efficiently across teams to drive to actions, instead of losing momentum after inspiring conversations. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-9721606/official_response/edit) Hi Josh, Thank you so much for your thoughtful and detailed review. We are thrilled to hear that you had a positive experience with our platform and that it has provided comfort and ease during your process. We designed Discuss to make the research interview process as smooth and streamlined as possible, so it’s fantastic to know that our efforts are resonating with users like you and has facilitated better collaboration and efficient sharing of insights within your team. We also appreciate your constructive feedback regarding the pop-up functionality. We will take this insight into consideration as we continue to refine and improve our platform. Thank you again for your review and for being a part of the Discuss community. We look forward to continuing to support you and your team in your research endeavors. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 12/17/2024 "Likes and dislikes of Discuss.io" 3.5/5 What do you like best about Discuss? Support staff, ability to change timezones, prepped invitations that can be sent by a click Review collected by and hosted on G2.com. What do you dislike about Discuss? In there there are multiple recruiters in a projects, people of same organization too cannot review the Details added by their peers. Thats frustrating. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discussio is solving headaches of checking weather the respondent has received the invite or nor, or if they have a proper working system at hand while joining the session, support staff is there to assist when there is a problem. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10659178/official_response/edit) Thank you so much for taking the time to leave a review! We're thrilled to hear that the platform is making your research process easier and more seamless. We understand how frustrating it can be when team members within the same organization can’t review details added by their peers in projects with multiple recruiters. We’ll make sure to pass along your request to our product team for consideration in future updates. Thanks again for sharing your thoughts, and we’re always here to help if you need anything. Current UserValidated ReviewerIncentivizedSource: Seller invite DH Diana H. Owner Small-Business (50 or fewer emp.) 11/25/2024 Guest users or non-business users of the software, not included in G2 scores. "Great platformmfor online interviews" 5/5 What do you like best about Discuss? Easy to use and intuitive even for non-techy types. Has a live support person on for each interview to trouble-shoot tech issues and make sure everything rurns smoothly leaving the moderator free to do their job (moderating!) Review collected by and hosted on G2.com. What do you dislike about Discuss? Nothiing - this was my first time using it, withno issuees or problem to report. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Not really applicable as ii was contracted by another company to do the interviews using Discuss. However, I will be lookiing for opportunities to use Discuss in the future because of the ease of use and support. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10562741/official_response/edit) Hi Diana! Thank you so much for the fantastic review! We're so glad to hear that you found the platform easy to use, even for those who aren’t as tech-savvy. We also love that the live support during interviews helped things run smoothly and allowed you to focus on what you do best—moderating! It’s great to know that you're considering using Discuss in the future. We're always here to help whenever you're ready to take the next step. Thanks again for sharing your experience, and we look forward to supporting you in the future! Validated ReviewerIncentivizedSource: Seller invite ![Lucia D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucia D.") LD Lucia D. Consumer Insights, Lead Enterprise (\> 1000 emp.) 11/15/2024 "I used Discuss for years at my previous job. I just successfully onboarded the tool at new job!" 5/5 What do you like best about Discuss? Tech support during interviews Video clips Ease of set up Review collected by and hosted on G2.com. What do you dislike about Discuss? None really come to mind. But I guess some of the onboarding was redundant Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? I lead qualitative research at Dow Jones - there are so many business questions that require consumer feedback. But i will be leveraging the platform to help with product and marketing questions. Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10517567/official_response/edit) Hi Lucia, thanks so much for the review and for trusting Discuss in your new role at Dow Jones! We’re thrilled to hear that you're continuing to find value in our platform and that you're leveraging it in your new role for product and marketing insights! We’re excited to see how it helps in answering those critical business questions. Thanks again for sharing your experience. We’re here if you ever need anything! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") IM Verified User in Market Research Mid-Market (51-1000 emp.) 9/5/2024 "Easy to use, streamlined platform with swift CS and evolving feature list" 5/5 What do you like best about Discuss? User interface is not crowded, easy to use. Resources are easy to share across team members and our externally contracted moderator. Technical support is outstanding- very patient and supportive working with a whole range of participants in our studies. IDI studies aren't a core piece of our business, but Discuss makes it easy to pick up this project type again no matter how long it has been. Review collected by and hosted on G2.com. What do you dislike about Discuss? How to implement a mobile screenshare study was not clearly communicated by customer support to our project manager and there was no demo offered. Managing interview invitations/links with several colleagues through the platform is unclear (but worth figuring out). Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discuss helps us meets the complex research needs of our clients via their flexible platform with multifaceted tools (transcripts, tags, timestamps)... Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10185040/official_response/edit) Thank you for your review of Discuss! We’re really glad to hear that you find the platform easy to use and that our tech support team has been helpful -- our team is always happy to ensure things run smoothly. We’re also glad that Discuss makes it easier for you to handle IDI studies, even if they’re not your core focus. Our apologies about the confusion on the mobile screenshare features, we always want to ensure you have everything you need for successful research. I would encourage you to reach out to your Customer Success Manager who can do a personalized training or demo on the features and how to set up a mobile screenshare study as well as best practices for the session invite links. Thanks again for your feedback. If you have any more suggestions or need further assistance, please don’t hesitate to reach out! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Small-Business (50 or fewer emp.) 8/19/2024 "I love using Discuss.io whenever I have the budget to!" 5/5 What do you like best about Discuss? NDA/tech check integration is AMAZING! The ability for multiple backrooms, some with clients, some with vendors The ability to check if the person is from the US by reviewing the articulation/tech check video How easy it is to share with clients so they can view Review collected by and hosted on G2.com. What do you dislike about Discuss? Sometimes the Live Support people are from different countries and their accents are hard to understand. I really don't like the quote form - I don't do business with y'all alot and when I do, I want to speak to my designated PM. It's hard to convince the client on the benefits to add into the budget. Review collected by and hosted on G2.com. What problems is Discuss solving and how is that benefiting you? Discussed on the last page when I said the benefits not having to email NDAs, seamless video review, integrated email notifications. The ability to put the interview on the person's calandar directly! Review collected by and hosted on G2.com. Show More Response from Kendra Gray of Discuss [Editedit](https://www.g2.com/survey_responses/discuss-review-10022360/official_response/edit) Thanks for sharing your feedback! We’re really glad to hear that you’re enjoying the NDA/tech check integration -- its important to us that you have access to quality sample for your research project. We completely understand wanting to communicate with your PM instead of using the quote form. I do encourage you to stay tuned as we have some great enhancements coming that will give you a customized process to make it faster and easier to start your projects. Regarding the difficulty in convincing clients to add Discuss to their budget, we recommend highlighting the benefits of using the platform, including getting their key insights faster, improved quality of their sample, and so on. Our team is always available to answer any questions your clients may have. If you have any more thoughts or need help, just let us know. We’re here to make qual as easy as possible for you! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Discuss? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Discuss ](https://www.g2.com/products/discuss/discussions/new) ![Jennifer W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer W.") JW Jennifer Whelchel • Last activity over 4 years ago Any fun Discuss.io "hacks" you can share? I appreciate learning new things. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) GU Guest User • Last activity 3 months ago What is Discuss used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-discuss-used-for) [ View all Discussions ](https://www.g2.com/products/discuss/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 7 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/discuss/pricing) Discuss Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/discuss-vs-usertesting) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60fbf7b636fb21ec615dc25ec037e201/dscout.png "Product Avatar Image") Dscout 4.5/5(190) [ Compare Now ](https://www.g2.com/compare/discuss-vs-dscout) ##### ##### Discuss Features User Response Methods Survey Video Snippets Video Interview Participant Selection In-App On-Site Recruitment Pool Insights Analytics Collaboration Sorting Feedback Source Invitation Survey Link [ View More Features ](https://www.g2.com/products/discuss/features) ## Top-Rated Alternatives [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Forsta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Forsta") Forsta 4.2/5(335) ](https://www.g2.com/products/forsta/reviews) [ ![Respondent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ View All Alternatives ](https://www.g2.com/products/discuss/competitors/alternatives) ##### Categories on G2 [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) ##### Explore More [What's the best mobile marketing platform for growth marketers who need to run push, in-app and SMS campaigns without relying on a data engineering team?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-growth-marketers-who-need-to-run-push-in-app-and-sms-campaigns-without-relying-on-a-data-engineering-team)[Top-rated loyalty program apps for customer retention](https://www.g2.com/discussions/top-rated-loyalty-program-apps-for-customer-retention)[What is the best booking tool for multi-location office spaces?](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces) [Best network monitoring software for small business](https://www.g2.com/discussions/best-network-monitoring-software-for-small-business)[Which breach and attack simulation tools integrate cleanly with SIEMs so a security team can run continuous validation and feed results directly into its detection workflow?](https://www.g2.com/discussions/which-breach-and-attack-simulation-tools-integrate-cleanly-with-siems-so-a-security-team-can-run-continuous-validation-and-feed-results-directly-into-its-detection-workflow%20)[Pros and Cons Details](https://www.g2.com/products/discuss/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)