--- title: Discuss Reviews meta_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 284 scale: '5' date_modified: '2026-08-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 284 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. (63 reviews) - Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. (46 reviews) - Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. (24 reviews) - Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. (22 reviews) - Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. (19 reviews) - Intuitive Use (17 reviews) - Video Recording (16 reviews) - Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews) - Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews) - Interviews (15 reviews) **What users dislike:** - Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. (10 reviews) - Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. (9 reviews) - Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. (8 reviews) - Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. (8 reviews) - Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. (7 reviews) - Users experience **confusion in participant management** , struggling with role identification and access limitations impacting usability. (6 reviews) - Uploading Issues (6 reviews) - Users are disappointed by the **missing features** in Discuss, particularly compared to competitors like Zoom and Teams. (5 reviews) - Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews) - Scheduling Issues (5 reviews) ## Discuss Reviews ### 1. An excellent platform for qualitative research **Rating:** 5.0/5.0 stars **Reviewed by:** Ross M. | Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Discuss?** The tech support for our focus groups are extremely professional and proactive. They address any needs we have quickly and thoroughly and I couldn't ask for more from any of them. The platform is stable, clear, and highly effective, especially when coupled with a good recruit. Setting up focus groups is easy to do, particularly for frequent users or organizations that conduct lots of focus groups. I would highly recommend using Discuss.io to anyone interested in conducting any kind of qualitative research. Of all the platforms my firm has used, they are by far the best. I cannot recommend them highly enough. **What do you dislike about Discuss?** The transcription process leaves a lot to be desired. The AI software in general is not especially useful and can probably be dispensed with. The machine transcripts always need to be supplemented with human transcripts. **What problems is Discuss solving and how is that benefiting you?** Connecting with voters and discussing political issues. It gives us insights into the kinds of issues that do not easily appear on public opinion surveys. **Official Response from Kendra Gray:** > Hi Ross, Thanks so much for the 5-star review! It means a lot to us that you've found the platform to be reliable and highly effective, and that our live tech support team has delivered the kin of responsive, professional service you deserve. We're especially excited to be a part of your research in driving meaningful conversations, like your work connecting with voters on important political issues. We also really appreciate your honest feedback about the transcription and AI tools. You’re absolutely right that these features need to be as sharp and reliable as the rest of your experience. That’s why we’ve been hard at work innovating in this space. With our most recent release at the end of February, we introduced major improvements to our AI capabilities—including three AI Agents designed to automate the manual tasks of collecting, analyzing and presenting in-depth insights. We are confident that this will be a huge leap forward for our customers—but more importantly, we want these tools to be intentional, effective, and genuinely useful. If you're open to it, we’d love to invite you to be part of our innovation journey by beta testing some of our new AI Agents. Your insight would be incredibly valuable in shaping how we continue to innovate in these areas. Please reach out to your Discuss account manager if you're interested! Thanks again for your review, we’re so glad to support the important work you do. ### 2. Streamlined and intuitive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Discuss?** I really like the Tech Support folks. They are superior to those on other platforms. I also like how easy it is to get up and started, as the user interface is very intuitive. **What do you dislike about Discuss?** The quality of the automatic transcripts is not as good as some other software that I use. The platform also does not support large, integrated audiovisual files. Discuss says it can handle these, but I'm here to confirm it cannot yet. With many agencies moving to more rich-media stimulus formats, this is something Discuss will want to address soon. **What problems is Discuss solving and how is that benefiting you?** Other platforms either don't have a client back room, have poorer tech support, or are unreliable in terms of project management. Discuss addresses these issues. **Official Response from Kendra Gray:** > Thank you so much for your review! We're grateful for your feedback and are thrilled to hear that Discuss is making a difference in your work! It’s especially rewarding to hear your shoutout for our support team. We take great pride in being a true partner in your research journey, and it's wonderful to know our team has stood out in your experience. We really appreciate your honest feedback regarding the automatic transcripts . Our team has been investing heavily in AI innovation, and our most recent product releases included major improvements to our AI-powered transcripts, we hope you got to see this news! As for media handling, your feedback is being shared directly with our product team. We’re committed to ensuring Discuss is always future-ready for the types of media and research formats you're working with. If you haven’t already, we’d encourage you to reach out to your Discuss account manager so we can better understand the specific issues you’ve encountered and support you directly. Thanks again for your kind words and honest insights. We're grateful to have you as part of the Discuss community! ### 3. Comprehensive Platform with Somewhat Confusing UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Discuss?** I tried Discuss as guest user for some customer intereviews my firm was conducting as part of a client research project. Their vendor provided a brief training on the platform, and I did see the benefits of using it over something like Zoom, which is what we typically use to conduct interviews. In this instance, we chose to use Discuss so our client could observe the interviews live without the participants' knowledge, which is not possible on Zoom. In addition, I liked how you could upload the visual stimuli directly on the platform. **What do you dislike about Discuss?** Whilst Discuss includes a lot of features helpful for qual research such as a "back room", live chat, option to share stimuli and recording functionality, I found the user interface to be confusing and difficult to navigate whilst conducting the interview. For example, when I was sharing the stimuli, that took over the majority of the screen, and then I also to be able to see the participant, the chat (in case my clients asked additional follow-up questions), and my dicscussion guide. This felt crowded and a bit overwhelming to reference all of these at once whilst also leading the discussion. **What problems is Discuss solving and how is that benefiting you?** Allowing us to conduct in-depth and recorded customer interviews whilst our client observes. **Official Response from Kendra Gray:** > Thank you for your thoughtful review! We’re really glad to hear that you found value in Discuss, especially the ability for your clients to observe interviews live, and the ease of uploading stimuli directly into the platform. We totally get how this could be a game-changer compared to Zoom! We also appreciate your feedback about the user interface. We know that balancing multiple elements like stimuli, participant views, chat, and your discussion guide can feel overwhelming, especially when you’re managing an active interview. We’re constantly looking for ways to improve the experience, and your input about simplifying this process is really valuable. We’ll take a close look at this to see how we may be able to make things more intuitive. If you ever have more suggestions or need assistance, we’re always happy to chat! Thanks again for using Discuss, and we hope to continue supporting your work moving forward. ### 4. User friendly device and supported team **Rating:** 4.5/5.0 stars **Reviewed by:** Kirill K. | S&I Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Discuss?** Discuss is the team you can reach out if you need to conduct studies in extremely limited timings. The tech support team stays in touch with you during the whole sessions. Last but not least is the user friendly interface which is easy to understand even for people who are not part of marketing or research departments **What do you dislike about Discuss?** 1. Poor internet connection that should be better checked with local agencies before the IDI 2. AI cannot prepare summary based on Arabic, Turkish and Russian speech 3. It would be great if we could download transcripts (in dialogue format) as a word document **What problems is Discuss solving and how is that benefiting you?** Collecting prompt actionable insights when you are limited on time **Official Response from Kendra Gray:** > Hi Kirill, Thank you so much for taking the time to share your feedback about Discuss! We truly appreciate your kind words about our team, tech support, and the platform itself. It’s great to hear that we’ve been able to help you get fast, actionable insights. Regarding some of your concerns—great news! With our latest machine translation release, you can prepare summaries for research conducted in Arabic, Turkish or Russian. Also, users do have the ability to download transcripts in dialogue format as a Word doc. If you need any guidance on how to use these features, your Discuss representative is just a message away and would be more than happy to help. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your review and for being a valued Discuss user! ### 5. Discuss.io is great to manage and execute qualitative research projects with speed and confidence. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Discuss?** What I liked most was the platform's intuitive project setup and scheduling process, along with the real-time visibility into respondent readiness—especially tech check and invite status. **What do you dislike about Discuss?** One area for improvement is the user interface, which can feel a bit cluttered at times and takes a moment to navigate efficiently. **What problems is Discuss solving and how is that benefiting you?** Discuss brings everything into one place: recruitment, interviews, transcription, analysis, and reporting. **Official Response from Kendra Gray:** > Thanks so much for the 5-star review! We're thrilled to hear Discuss is giving you a true all-in-one experience, making it easy to manage and execute your qual projects with speed and confidence. It's great to know that the project setup, scheduling tools, and respondent hub features are making a difference for you — those are areas we’ve put a lot of focus into, so it’s wonderful to see them paying off! We also really appreciate your feedback about the user interface. We're always looking for ways to make the platform even smoother and easier to navigate. If you have specific suggestions, we’d love to hear them — feel free to share any ideas with your dedicated Discuss representative, and we’ll make sure they get passed along to our product team. Thanks again for being a part of the Discuss community — we're excited to keep supporting your research success! ### 6. Great Platform w/ lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Discuss?** I really like how interactive the platform for is. From the public chats, polls and whiteboards for the participants to the backroom chats for the research team and other observers. It's really easy to navigate. I also like the ready availablity of tech support. **What do you dislike about Discuss?** There isn't anything that I actively dislike about it. The only problems that have ever come are due to user error on the part of the participants. That said, maybe some of the buttons for moderators could be a little more intuitive or just labeled with words instead of icons. When people are thinking quickly, recall for icons might be difficult, but reading a button that's labeled with a word might be more helpful. **What problems is Discuss solving and how is that benefiting you?** We are using Discuss as the platform for our research focus groups. It allows us to save time and money by having focus groups virtually and still approximates some of the in-person activities with polls and whiteboards. **Official Response from Kendra Gray:** > Thank you for the 5-star review! It’s exciting to hear how Discuss is helping you save time and money while streamlining your online focus groups. It’s also great to know that features like polling, whiteboarding, and the backroom chat are helping you run rich, dynamic sessions. We're also glad that our tech support has been there when needed—our team is always ready to help ensure things run smoothly. We appreciate your feedback on the moderator interface. Making sure our tools are intuitive, especially during fast-paced research sessions, is a priority. We’ll definitely take your suggestion about labeling buttons into account as we continue to refine and improve the platform. Thanks again for sharing your experience, and we’re excited to continue supporting your research! ### 7. Foot Locker Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** The ease of scheduling and conducting unmoderated qual calls. This is a challenge for us to do at-scale, and Discuss' platform is the easiest to navigate and use. **What do you dislike about Discuss?** The project set-up phase feels needlessly convoluted. With an unlimited subscription, it is still difficult to set up an unmoderated or self-recruited live project. It seems projects can't be set up without going through a quote phase, which does not make sense for self-recruiting, no PM, or unmoderated projects. **What problems is Discuss solving and how is that benefiting you?** Discuss allows us to get in-depth customer feedback **Official Response from Kendra Gray:** > Thank you for sharing your feedback! We’re thrilled to hear that Discuss makes it easier for you to schedule and conduct unmoderated qualitative research at scale. Regarding your comments on the project setup phase, we’d love to learn more about your experience and how we can improve it. Would you be open to speaking with our product team? Your insights would help us refine the process to make it as seamless as possible. Please reach out to your Customer Success Manager if you are interested and we can arrange a chat with our product team! Thank you for helping us continue to improve! ### 8. A comprehensive tool that understands market research **Rating:** 4.5/5.0 stars **Reviewed by:** Ishit P. | Venture Builder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** The platforms ability to quickly save moments and share them with relevant stakeholders is great. Also organizing a research - be it live interviews or surveys, it's really easy. **What do you dislike about Discuss?** Discuss has improved a lot on UX in the past months but sometimes the information hierarchy is missing creating a visual overload. **What problems is Discuss solving and how is that benefiting you?** We use it for interviewing existing and potential customers of innovative digital products. It helps us move along the process quicker than a normal zoom call. **Official Response from Kendra Gray:** > Hi Ishit, thank you for the great review! We're happy to hear that the ability to save and share key moments with stakeholders is working well for you and the platform is helping you move your process along quicker. Accelerating your time to insights is one of our largest focuses here at Discuss. It’s also great to know that you’re finding the platform easy to use for both live interviews and async surveys. Another great use case that you might try is uploading past research recordings -- that way you truly have all of your research in one place! We appreciate your feedback on the UX as well. We've made a lot of enhancements recently, and we're always looking for ways to improve the experience even more, especially when it comes to organizing information clearly for our users. Thanks again for your feedback and for choosing Discuss. ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment - [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=2103233&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A48%3A57+-0500&secure%5Bsession_id%5D=a890c6ca-4b5f-460c-a7bb-03cf6e04abae&secure%5Btoken%5D=f778e11ecc92633ecadc1b208cdb82be5bece88b25101677ba6bcbcc9a108409&format=llm_user) ## Discuss Integrations - [Figma](https://www.g2.com/products/figma/reviews) ## Discuss Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Feedback Source** - Invitation - Survey Link - App - Recruitment Pool **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Participant Selection** - In-App - On-Site - Recruitment Pool - Single Sign On **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Insights** - Human Transcription - Computer Transcription - Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Summarization - Generative AI **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top Discuss Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews)