--- title: Discuss Reviews meta_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 284 scale: '5' date_modified: '2026-08-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 284 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. (63 reviews) - Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. (46 reviews) - Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. (24 reviews) - Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. (22 reviews) - Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. (19 reviews) - Intuitive Use (17 reviews) - Video Recording (16 reviews) - Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews) - Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews) - Interviews (15 reviews) **What users dislike:** - Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. (10 reviews) - Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. (9 reviews) - Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. (8 reviews) - Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. (8 reviews) - Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. (7 reviews) - Users experience **confusion in participant management** , struggling with role identification and access limitations impacting usability. (6 reviews) - Uploading Issues (6 reviews) - Users are disappointed by the **missing features** in Discuss, particularly compared to competitors like Zoom and Teams. (5 reviews) - Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews) - Scheduling Issues (5 reviews) ## Discuss Reviews ### 1. Remote Interviews Made Easy with Discuss, but Mind the Occasional Call Drop **Rating:** 4.5/5.0 stars **Reviewed by:** Fred B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Discuss?** I really appreciate the ability to get recordings so I can analyze them and share them with my team. It's great to have the backroom conversation and chat during meetings, and the use of visual stimuli to show participants is very effective. The tech support is also a big plus for me. Whenever there's a problem, they're there to assist. **What do you dislike about Discuss?** I would say once or twice a day, I get a dropped call. So if I'm doing six hours of interviews, one or two of those interviews every day does have some audio problems. I know you can't control the Internet connection of all parties. But if I had to pick something, that would be my one complaint. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to conduct in-depth remote interviews conveniently without traveling. The ability to chat with moderators and access the transcribed records almost instantly is super helpful. **Official Response from Kendra Gray:** > Hi Fred, Thank you for sharing your experience with Discuss! We're so glad to hear that Discuss is making it easy for you to better understand your consumers' perceptions and opinions. Making research as easy as possible is one of our top priorities, so it’s great to know we’re hitting the mark there. We also appreciate your feedback about screen sharing. While we work hard to make every step smooth for respondents, we know there’s always room for improvement. Our team is continuously refining the experience, and feedback like yours helps us focus on the right areas. If you have any specific suggestions or experiences, we’d love to hear them. Thanks again for sharing your thoughts, and let us know if there’s ever anything we can help with! ### 2. Empowers Global Understanding with Seamless AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola M. **Reviewed Date:** February 11, 2026 **What do you like best about Discuss?** I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy. **What do you dislike about Discuss?** Nothing to share **What problems is Discuss solving and how is that benefiting you?** I use Discuss to connect with consumers worldwide for insights into different cultures. It provides quick turnarounds, good value, and AI tools for analysing interviews and identifying recurring themes. **Official Response from Jackie Holiwell:** > Hi Nicola, Thank you for this perspective - “It helps us to understand people in different countries and cultures that we cannot get to experience in person” captures the heart of Discuss! We would love to talk with you more about this. Thanks again for your fantastic insight! ### 3. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** How easy it is for moderators and respondents **What do you dislike about Discuss?** We have had issues with scheduling at times, it takes a lot of work to get all the right links and get the right people connected, which leaves a lot of room for user error. **What problems is Discuss solving and how is that benefiting you?** We just need an easy to use platform, and it does that well enough for us **Official Response from Kendra Gray:** > Thank you for your review! We're so glad to hear that the platform is easy to use for both moderators and respondents—that's exactly what we aim for. We also appreciate your insights on scheduling, we have some big innovations coming on this front in the next year, so stay tuned! We're always working to improve the experience, so your comments are really helpful. Thanks again for sharing your thoughts—we're excited to keep supporting your research! ### 4. Interview Experience was great **Rating:** 4.5/5.0 stars **Reviewed by:** Jatin K. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about Discuss?** The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there. **What do you dislike about Discuss?** Post interview-updates, like status of progress including even if someone qualifed or not **What problems is Discuss solving and how is that benefiting you?** It is solving the puspose of connecting with users to have the input of the survey taken in easy and convenient manner. With their user friendly interface it is really easy for anybody to navigate through and use the product. **Official Response from Kendra Gray:** > Jatin, Thank you for taking the time to leave us a review! It's so wonderful to hear that you've had a good experience with the platform and that our upcoming innovations are aligning with your expectations. If you have any more thoughts or suggestions, please don't hesitate to share. We're always listening. Thanks again! ### 5. Streamlined Data Analysis, Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie P. **Reviewed Date:** December 04, 2025 **What do you like best about Discuss?** I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. **What do you dislike about Discuss?** Nothing really. It might be helpful to have a tech accessible during the entire interview. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to streamline qualitative research interviews and data analysis. It saves me time by simplifying data review and it's easy to interact with respondents. I appreciate its simplicity, ease of use, and the ability to ask specific questions about the compiled data. I believe respondents find it easy to access as well, which is always important. **Official Response from Jackie Holiwell:** > Hi Natalie, Thank you for such a generous review. We’re happy to hear how easy Discuss has been to pick up and use, from setup through interviews and analysis. Saving you time while keeping the research process simple is exactly what we aim for. It’s especially nice to hear that both you and your respondents find the experience approachable. When the technology stays out of the way, better conversations tend to follow. We also appreciate the note about having tech support available during interviews. That’s helpful feedback and something we continue to think about as we improve the experience. Thanks again for sharing how Discuss fits into your workflow! ### 6. User friendly and efficient platform for focus groups and IDI's **Rating:** 4.5/5.0 stars **Reviewed by:** Gisella L. | Senior Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Discuss?** The platform itself is very intuitive and easy to use. The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't. Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient. Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place. When there is an issue customer service addresses it promptly. **What do you dislike about Discuss?** I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. **What problems is Discuss solving and how is that benefiting you?** Provides a platform for (our clients) brands and companies to obtain consumer insights to solve their business problems quickly and efficiently. - enables reaching consumers across wide geographies within the US as well as other countries -streamlines respondent scheduling, moderation and analysis - provides centralized storage for projects **Official Response from Jackie Holiwell:** > Hi Gisella, Thank you so much for your thoughtful review and for sharing your experience with Discuss! We’re thrilled to hear that you find the platform intuitive and efficient, and that our tech support team and AI transcripts are helping streamline your work. It is also great to know that the ability to capture text, photo, and video responses in one place is adding value to your projects. We appreciate your feedback about the stim resolution challenges. While it is good to hear you found a workaround, we want to make sure this works seamlessly for you. Please reach out to your Discuss rep to work with you on improvements that enhance your workflow. Thank you again for trusting Discuss to support your focus groups and IDIs. We are grateful to be part of your insights process and are committed to continually improving your experience! ### 7. Intuitive UI for Qualitative Research, but Scheduling Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** David E. | Sr. Director, Custom Research, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Discuss?** The user interface is exceptionally easy to use and flexible for all qualitative purposes--from IDIs to full online focus groups. **What do you dislike about Discuss?** The scheduling system poses logistical issues for some projects. For instance, in cases where clients are recruiting/scheduling using Calendly, we can't generate participant links in advance for them to send right away; instead, we have to schedule then update the session invite. **What problems is Discuss solving and how is that benefiting you?** Discuss is my preferred platform for qualitative research for two practical reasons: 1) it has the best--easiest, most convenient--client backroom and 2) the quality of the transcripts is considerably better than those generated by Zoom or Teams. The former aspect of the platform solves a key logistical problem while the latter solves a backend/analytical issue. **Official Response from Jackie Holiwell:** > Hi David, Thank you for the thoughtful feedback. We’re so glad to hear that you find Discuss intuitive and flexible for your qualitative research, and that our backroom experience and transcript quality stand out compared to other platforms. Thanks for sharing your experience with the Calendly links. Feedback like yours helps us see where the process can be improved. Please reach out to your Discuss representative to talk through your experience in more detail. We’d love to explore ways to make scheduling easier for you. ### 8. Easily Integrates into My Workflow with User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Olga G. **Reviewed Date:** November 04, 2025 **What do you like best about Discuss?** I found that setting up Discuss was incredibly easy and user-friendly, allowing me to get started in just a few minutes. Its intuitive interface made it effortless to navigate. The platform was exceptionally beneficial for my project as it facilitated easy navigation through interview questions displayed on the screen, which was extremely useful during discussions. I appreciate Discuss's resemblance to Teams meetings but with additional features, such as the ability for me, as a moderator, to independently leave or end sessions for all participants—a feature that greatly aids in managing discussions. Additionally, I value the platform's interactivity, which I find crucial during challenging business calls, as it enables me to discreetly manage aspects of the conversation. Furthermore, I would love for Discuss to be integrated into my daily routine, as its features would be highly beneficial on a regular basis. **What do you dislike about Discuss?** There is nothing I dislike **What problems is Discuss solving and how is that benefiting you?** I find Discuss beneficial for remotely navigating discussions with questions on-screen. It simplifies interviews and business calls, improving my efficiency and providing anonymity for taking notes. **Official Response from Jackie Holiwell:** > Hi Olga, Thank you for sharing such a thoughtful review. We’re thrilled to hear that Discuss was easy to set up and that its intuitive design made your project run smoothly. It’s wonderful to know the on-screen questions, moderator controls, and interactive features have helped you manage discussions more efficiently and confidently. We love hearing that you’d like to make Discuss part of your daily routine. If there are ways we can help you get even more out of the platform, please reach out to your Discuss representative. We’d be happy to talk through your workflow and explore how Discuss can continue to support your work. Thank you again for your kind words and for choosing Discuss! ### 9. Streamlined Consumer Insights, But Needs Better Labeling **Rating:** 4.5/5.0 stars **Reviewed by:** Izzy T. **Reviewed Date:** November 03, 2025 **What do you like best about Discuss?** I really like using Discuss for several reasons. First, it's an incredibly easy way to connect with consumers and gather insights, especially valuable for exploring the experiences of pet parents. This connection is essential for understanding the consumer journey and thinking about future innovations. I also find Discuss to be super efficient and it significantly reduces the workload that typically follows an interview, freeing up my time for other tasks. The ability to view previous interviews in an easy format is invaluable. I appreciate that Discuss provides transcripts and AI-generated summaries which help in capturing key moments effectively. Furthermore, I love how it automatically displays questions on the side of the screen, ensuring that all the right questions are asked throughout the interview process. This functionality makes the user experience smoother and helps in maintaining focus during discussions. **What do you dislike about Discuss?** I found it confusing when setting up my account because initially, I only had view access to past interviews conducted by my business but couldn't locate my upcoming interview. It wasn't until I clicked a diary invite in my Outlook calendar that I found where my interview link was. Additionally, during calls, it was very confusing to distinguish between participants as there were no labels indicating whether someone was an interviewer, moderator, or pet parent. This led to misunderstandings about who was who during the session. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to connect with real pet parents, gaining insights into their experiences, which benefits my work on consumer experience and future innovations. It's efficient, minimizes post-interview workload, and provides useful transcripts and AI summaries. **Official Response from Jackie Holiwell:** > Hi Izzy, Thank you for sharing your experience and for such a thoughtful review. We're so glad Discuss is helping you connect with pet parents and gather insights more efficiently. It’s great to hear that the transcripts, AI summaries, and on-screen questions are making your research smoother and saving you time. We also really appreciate you pointing out the challenges with labeling during sessions and the initial setup confusion. That sounds frustrating, and your feedback helps us see where we can make things clearer for you and your team. Please reach out to your Discuss representative so we can talk through your experience and find ways to improve it together. Thanks again for taking the time to share your thoughts and for trusting Discuss with your research! ### 10. Smooth User Interface, Excellent for Interviews **Rating:** 4.5/5.0 stars **Reviewed by:** Samik G. **Reviewed Date:** October 29, 2025 **What do you like best about Discuss?** I find Discuss to be incredibly valuable for conducting interview sessions with pet parents for my organization. The platform provides a wonderful experience with its remarkably smooth interface. The UI and UX are particularly outstanding, making the navigation and management of tasks effortless. Setting up Discuss was a breeze, with the team efficiently handling scheduling through calendar invites, ensuring seamless account creation and easy navigation. Discuss excels in connecting us with potential customers globally, across different continents and time zones, effectively facilitating meaningful conversations. This ability to bridge distances is crucial for our business, and Discuss greatly contributes by being smooth and efficient. The platform's advanced features, such as capturing highlights and generating AI summaries of conversations, add significant value to our operations. Additionally, the support from the Discuss tech team is commendable, enhancing our overall experience and ensuring everything runs smoothly. The platform's ability to provide smooth UI interfaces and right moderators further supports our business needs. The decision to use Discuss was clear-cut due to its superior reviews and evident UI UX smoothness, making it an obvious choice without considering alternative vendors. Overall, Discuss stands out with its advanced functionality and ease of use, which are highly beneficial for our organization. **What do you dislike about Discuss?** I think just the general loading time of the platform can be faster. **What problems is Discuss solving and how is that benefiting you?** Discuss connects us globally with potential customers, enhancing our business with smooth UI, helpful tech support, and advanced features like AI-generated summaries and video capture. **Official Response from Jackie Holiwell:** > Hi Samik, Thank you for such a thoughtful and detailed review. We're thrilled to hear that Discuss has made it easier for your team to connect with pet parents around the world and that the platform’s smooth interface, AI summaries, and video capture features are adding real value to your work. It’s wonderful to know that setup and scheduling felt seamless and that our support team has been able to enhance your experience. We also appreciate you mentioning the loading time. We understand how important speed is when managing interviews, and we’re always working to make the platform faster and more responsive. Please reach out to your Discuss representative to share a bit more about what you’re seeing. We’d love to learn more and ensure your sessions run as efficiently as possible. Thank you again for choosing Discuss and for sharing your experience with us. ### 11. Discuss.io is my go-to platform partner for online research **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie R. | Owner, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Discuss?** Discuss is easy to use and customer service team is VERY responsive answering questions and alway pleasant to work with. Platform is easy to navigate from beginning to end and I use for all my online studies. **What do you dislike about Discuss?** Honestly, nothing comes to mind that I do not like about the service. **What problems is Discuss solving and how is that benefiting you?** DIscuss is a reliable platform which give peace of mind when executing online research. **Official Response from Kendra Gray:** > Hi Jackie, Thank you for your kind review! We’re thrilled to be your go-to partner for online qual and so glad to hear the platform’s ease of use and responsiveness of our team have made a positive impact on your experience. We strive to make every step of the research process smooth and efficient, and it’s fantastic to know you’re finding value across all your online qual studies. Thanks again for trusting us with your insights! ### 12. A Gold Standard in Online Qualitative Research **Rating:** 5.0/5.0 stars **Reviewed by:** Greg H. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Discuss?** The Discuss platform has become the go-to platform for all of my clients, and for good reason. The platform's features are designed for research from the ground up and make conducting qualitative research feasible on a global scale. Discuss' feature set enables all manner of virtual qualitative exercises, including concept evaluation, launching polls, screen sharing, participant mark-up, and many more. On top of all this, the platform is incredibly solid and runs well on a wide variety of devices and with varying strengths of bandwidth. Beyond this is the rapidly evolving Genie AI platform, which enables a wide range of ways of leveraging their AI engine to directly address key research questions, query any segment of participant for granular insights. And it can do so at scale for any global market via auto transcription of interviews conducted in a wide range of languages into English. My experiences of using Discuss for participant recruitment have also been excellent, and the quality of their participants are consistently strong and on-target. The thing that really separates Discuss, however, is the platform's excellent real-time session support. They ensure each participant's connection, audio, and video are solid prior to each session, and play an important role in ensuring every session runs smoothly. Since beginning to use Discuss in 2019, I've gotten to the point that can't imagine doing my work without it. It enables me to work efficiently and in markets I couldn't have imagined even a couple of years ago. In my opinion, Discuss is the gold standard for online qualitative research. **What do you dislike about Discuss?** While Discuss excels in nearly every aspect, one enhancement that could elevate the experience even further is the integration of background noise cancellation for both moderators and participants. This feature would significantly improve audio clarity during group sessions, especially when participants are in noisy environments. It would also reduce the need for frequent muting, allowing for more natural and uninterrupted conversations. **What problems is Discuss solving and how is that benefiting you?** Discuss is disrupting in-person qualitative research for approximately 85% of research challenges. Not only does it save clients' money versus pursuing in-person research, but the convenience of the platform makes it easier for consumers to participate (which improves participation rates and reduces recruiting and incentive costs). **Official Response from Jackie Holiwell:** > Hi Greg, Thank you for such a thoughtful and detailed review! We're glad to hear that Discuss has become such a trusted part of your work since 2019. Hearing how the platform helps you reach new markets and run research you could not have imagined a few years ago is exactly why we do what we do. It is especially wonderful to hear your callouts around Genie AI, participant recruitment, and our live session support. Those are areas our team puts a lot of energy into, and it is great to know they are making a difference for you. We want every session to feel seamless so you can stay focused on the research itself. And thank you for the great suggestion around background noise cancellation. You are right, clearer audio makes for better conversations, and feedback like this helps shape where we go next. We are grateful to have you in the Discuss community and excited to keep supporting you and your clients as you unlock new insights around the world! ### 13. Review of Discuss **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Discuss?** Discuss is an excellent platform for research, both focus groups and one-on-one interviews. The ease of project set-up, onboarding respondents and live support during groups are particularly useful. **What do you dislike about Discuss?** There are two areas which would be useful to improve. Firstly, schedule set up: you should be able to schedule interviews in the local time zone, the calendar should start on a Monday rather than a Sunday, and a 24-hour clock would be more helpful than the AM/PM system. Secondly, during the session you should be able to toggle a chat notification sound, as currently it is easy to miss a message. **What problems is Discuss solving and how is that benefiting you?** Discuss is essential to the work we do. We could not conduct our qualitative research function without it. **Official Response from Jackie Holiwell:** > Thank you for sharing such a thoughtful and practical review. It is clear how deeply Discuss is woven into your research work, and we are glad the platform makes it easier to run focus groups and one on one interviews, from setup through live support. Thank you for your feedback on scheduling and in session notifications. Time zone handling, calendar conventions, and chat alerts are small details on the surface, but they have a real impact when you are running live research and juggling multiple sessions. It can be frustrating when those moments add friction. If you have not already, we would encourage you to share this feedback directly with your Discuss rep. They can make sure it is captured with the right context and connect you with our product team as these areas continue to evolve. Hearing this feedback straight from customers helps us prioritize improvements that reflect how research actually gets done. Thank you again for trusting Discuss with such an important part of your work! ### 14. Discuss is a great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lora R. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Discuss?** I think it's a great platform. It has integrated with our system perfectly and we're able to use it the way we want. **What do you dislike about Discuss?** The only one thing that I would improve on is to educate your staff a little bit more in the customer service area **What problems is Discuss solving and how is that benefiting you?** The business problem that discuss is helping me to resolve is having a quality conversation with no breaks in the audio video. That's a very important aspect when doing a group discussion is being able to hear and see everyone without them cutting in and out and I found that this platform creates an excellent window to be able to have that group discussion with no interruptions. When having group discussions part of being able to have a positive group discussion is being able to hear and see everybody, even somebody nodding their head without having to say anything let you know that they agree with what you're saying which is why the audio and video part is so important. **Official Response from Kendra Gray:** > Lora, Thank you for the 5-star review! It's wonderful to hear about the quality in-depth discussions you've been able to conduct on the platform and that the support team was able to enhance your experience with the tech checks. We appreciate your feedback regarding the opportunity for more user training and instruction. We're very excited to be launching, Discuss University, later this month -- a virtual launchpad for resources, help guides, trainings and more. Please stay tuned as once it's live, we hope you will sign up. It will be an incredibly valuable resource for you and all users! Thank you again for choosing Discuss and for sharing your positive experience. We look forward to continuing to help you gain human-centric insights from your group discussions. ### 15. Discuss.io Qualitative Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Discuss?** Discuss gives me the ability to easily keep track of my projects and see an overview of them. It allows for easy end-client user experience to observe research **What do you dislike about Discuss?** The platform presents a learning curve that can impede broader adoption and scalability. As a result, both staff and end-clients who wish to take part in discussions are required to undergo at least an initial walkthrough. **What problems is Discuss solving and how is that benefiting you?** This platform significantly reduces the time required to analyze qualitative data and prepare client deliverables, all within a single integrated solution. **Official Response from Kendra Gray:** > Hi Samuel! Thank you very much for the review! We're so glad Discuss is providing you with a valuable overview of your projects and helping you streamline your data analysis and client deliverables. That's fantastic to hear! We appreciate your honest feedback regarding the learning curve. Have you heard of Discuss University? It offers on-demand platform training and resources to help you feel comfortable and confident in navigating Discuss to get the most out of the platform, reduce the learning curve, and ultimately drive broader adoption of the platform! If you'd like to learn more about DiscussU, please don't hesitate to reach out to your Discuss account manager. We're here to support you every step of the way. Thanks again for your review! ### 16. Easy Invites and Unique Role Links Make Moderation Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Discuss?** easy to invite people; unique links for moderator, observers, and participant. Easy for moderators to observe and have discussion, and participant does not know **What do you dislike about Discuss?** When I screen share, I need to view 2 screens. This should be better integrated. **What problems is Discuss solving and how is that benefiting you?** remote unmoderated research - discuss enables us to do this easily **Official Response from Jackie Holiwell:** > Thank you for the kind words and honest feedback. We’re glad the unique role links, invite flow, and back room capabilities are making moderation feel seamless. We’ve noted your screen sharing feedback. We would love to understand your exact workflow so we can prioritize the right fix. Please reach out to your Discuss rep to chat about this further! Thanks for helping us improve Discuss! ### 17. Exceptional Support, Seamless Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rafaella C. **Reviewed Date:** December 15, 2025 **What do you like best about Discuss?** I like that there is always a tech support person to help. I also appreciate that the microphones and cameras always work. The initial setup of Discuss was very easy. **What do you dislike about Discuss?** I find that iPad users cannot screenshare on Discuss, which is a bit frustrating. **What problems is Discuss solving and how is that benefiting you?** I use Discuss for screensharing and communicating in HCP market research. I like that there's always tech support available, and the microphones and cameras always work. **Official Response from Jackie Holiwell:** > Hi Rafaella, Thank you for sharing your experience. We’re glad setup felt easy and that having live tech support available gives you confidence during sessions. Reliable audio and video matter, especially in HCP research. For iPad users, screen sharing works through the mobile screen sharing option rather than standard desktop sharing. If you haven’t tried that yet, it may help. We also recommend talking it through with your Discuss representative, who can help make sure everything is set up smoothly for your sessions. Thanks again for taking the time to share your feedback! ### 18. Easy To Use Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Discuss?** 1. Easy to set book / set up / program 2. The dashboard page - clean, simple 3. Simple fields 4. Smooth transmission 5. Availability for the recruiter to use & limit their access to recruits **What do you dislike about Discuss?** 1. Need to add a program so a reminder email goes out to the clients and respondent(s) 1-2 hours before their scheduled appointment 2. Need to be able to bulk import viewers (with their viewing status) - maybe an Excel sheet - waste of time typing manually when there are 10-20 members to upload 3. Adding members as viewers to a scheduled group or IDI - add the option to check all box or besides manually checking names (per group or IDI) 4. Edit invitations so more visually appealing and tailored to specific groups of observers (team members vs. clients vs. support people outside of research company) 5. Customer Support: Live help button (not an AI auto bot that doesn't react specifically to a question - send article links isn't always the answer as the links need to be scrolled through and may not answer the question) 6. Not sure there is a quick & easy access to pull respondents from a group or IDI as a pay & send or if they don't qualify after introduction **What problems is Discuss solving and how is that benefiting you?** Qualitative Research projects **Official Response from Jackie Holiwell:** > Hi there, Thanks so much for your review. We are so happy to hear that you find Discuss easy to set up and the dashboard makes it simple to keep your projects running smoothly. That is exactly the experience we want for our customers! Your suggestions around reminders, bulk viewer uploads, and invitations are really helpful. Feedback like this gives us clear ways to make the platform even better for you and your team. If you ever want to talk through these ideas in more detail, your Discuss representative would love to connect. We truly appreciate you taking the time to share your thoughts and are so glad to have you in the Discuss community! ### 19. Quick and personal tech support still exists! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill C. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Discuss?** If I remember correctly, I believe the rep's name was Kevin, but he was so pleasant to troubleshoot with. Usually you deal with a bot with such things so again chatting with a human made it way easier and less frustrating. We were able to solve the problem in no time which was another plus. 5/5 completely satisfied with the service. **What do you dislike about Discuss?** The only negative was when booking a respondent, I put the wrong date and immediately changed it after noticing it. Discuss.io notified me that we might incur a fee because the first day and time I put it was within 24 hrs of booking it, so because the change was "short notice," we run the chance of getting charged. **What problems is Discuss solving and how is that benefiting you?** Being after to bookmark important moments is huge and a time saver. The ability to send out tech checks, invites, and reminders and have dates and times saved has made the process seamless. We are doing in language interviews and having the live translator at the same time has been a huge game changer for us as we used to send out the videos to get translated to english. **Official Response from Kendra Gray:** > Hi Jill, Thanks so much for the review! Thrilled to hear you had such a good experience with your rep -- we always want to deliver an exceptional human touch that makes your experience smooth and easy, so it's great to hear that made a difference for you. It's also great to hear that the platform and solution itself has helped make your research more seamless and that the live translators are powering your global research. With some of our latest GenAI innovations from our winter release, you'll soon be able to receive English translations for every recording, clip, and highlight reel with just a few clicks so be sure to stay tuned. We apologize for the mix-up with the respondent booking process. Please reach out to your Discuss rep if you haven't already, and we’ll gladly work with you to resolve the issue and ensure you aren't wrongly charged a fee. Thanks again for sharing your experience and for choosing Discuss! ### 20. Effective, easy-to-use online interviewing **Rating:** 5.0/5.0 stars **Reviewed by:** Amy W. | Sr. Consultant, FEP Market Research & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Discuss?** It's easy to use the site, and the support people are a click away in case something goes awry. I've seen them successfully connect elderly and less-technical folks alike. The back-room chat feature is helpful for sharing info with the moderator. It's easy to use even for those who aren't terribly familiar with it. **What do you dislike about Discuss?** This isn't a ding on Discuss.io, but about online platforms in general; one's beholden to the quality of the respondent's connection. If he/she has less robust internet, then video might not be possible, but the audio portion will likely still work. There have been a few instances when the respondent just can't resolve his/her technical issues on the day of the interview, and we've had to reschedule/replace the respondent. **What problems is Discuss solving and how is that benefiting you?** Discuss provides voice of the customer feedback that helps us get to know our end users more effectively. And it enables all of us to listen in remotely (vs. having to travel to a central location). The audio files available after the fact are helpful for those with conflicts during the interview time. **Official Response from Kendra Gray:** > Hi Amy! Thank you so much for the 5-star review! It's so great to hear how Discuss is helping you get that all important VoC feedback easily and quickly! Also love to hear that you're finding the platform easy to use and that our support team has been a valuable resource for you. We understand your point about internet connectivity challenges. It's a common concern with online platforms. To help mitigate these issues, we highly recommend utilizing our tech checks before sessions. They're a great way to ensure your respondents' connections are stable and ready for the interview. Also, don't forget our live support team is always available to jump in and help troubleshoot any technical difficulties on the spot (sounds like you are already familiar with them!) If you'd like to chat more about these tech checks or any other ways we can further support your research, please don't hesitate to reach out to your Discuss account manager. We're always here to help! Thanks again for your feedback! ### 21. Discuss.io Review – A Powerful Tool for Qualitative Research **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Discuss?** We've been using Discuss.io as one of the primary platforms for qualitative research and have consistently found it to be a reliable and user-friendly solution. The tool enables us to conduct live interviews with participants across the globe, streamlining our end-to-end research process. Ease of use: The interface is intuitive for both moderators and participants. Scheduling, joining sessions, and navigating the platform is seamless. Live collaboration: Observers can join behind-the-glass, take notes, and chat with moderators without disrupting the session. Recording & transcripts: Sessions are automatically recorded with accurate, searchable transcripts—saving us time and improving post-interview analysis. Support team: Discuss.io’s support team is responsive, professional, and always ready to troubleshoot in real time. **What do you dislike about Discuss?** While generally stable, we've occasionally experienced minor connectivity issues, especially with international participants—though the team is quick to assist. It would be helpful to have deeper integrations with some of our other tools for a smoother workflow. **What problems is Discuss solving and how is that benefiting you?** Backroom functionality is very important for us. As well as screenshare and interaction **Official Response from Kendra Gray:** > Thank you for your detailed and thoughtful review! It's clear you're using Discuss to its full potential and we love hearing how its helping your team run global research with confidence and ease! We know how important it is to create a platform where moderators, observers, and participants can engage without distraction, and we're glad the live sessions and backroom experience are hitting the mark for you. And so great to hear that the transcripts are saving you time and improving your analysis processes! Appreciate your feedback on connectivity and integrations, too. Its great to hear that our live support team is quick to assist, that's exactly what they are here for! We'll be sure to share your feedback on integrations with our product team. If there are specific tools you'd like to see Discuss integrated with, I'd encourage you to reach out to your dedicated Discuss representative who can help share this info with our product team for discovery. Thanks again for being a part of the Discuss community, and for being our reason to continue innovating! ### 22. Discuss.io - innovative and sophisticated **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Discuss?** Discuss has so many options for qualitative research. It's not just a polished interview platform, they also offer global respondent recruitment, moderator sourcing, and all of the other essential resources for a successful project. We have partnered with Discuss for a few years and are always impressed with their innovative capabilities. **What do you dislike about Discuss?** Some international markets are hesitant to use Discuss (vs Zoom or similar) because of either perceived connectivity issues or privacy concerns. **What problems is Discuss solving and how is that benefiting you?** The primary issue was the lack of a backroom with other platforms. Discuss provides all we need for this feature. We also lean in to the Discuss AI features as a valuable tool. **Official Response from Kendra Gray:** > Hi Melanie, Thank you for the review and your extremely kind words about Discuss! First of all, we love to hear that you're really leaning into our AI tools! They're such a great way to speed up your time to insights and take on some of those more tedious or manual tasks. Have you seen our latest product release? We just announced some very big innovations on the AI front! If you haven't gotten a chance to read it, you can here - https://www.discuss.io/press/spring-release-2025/ We understand your feedback regarding some international markets' hesitations about using Discuss. We have many security and privacy features in place, and are happy to chat more about them.We're also happy to provide resources and information to help alleviate any concerns your international teams may have. If you have specific markets in mind, we'd love to connect with you and see how we can help ease those concerns. Also just want to provide the link to our data privacy and security page if this can be useful for you - https://www.discuss.io/platform/market-research-data-privacy/ We're truly grateful for your partnership over the years and look forward to continuing to support your research needs. ### 23. The only video research platfrom worth using **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren S. | President (I also sit client-side in a contract role as a research director), Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Discuss?** Discuss.io is far and away the best video research platform available. I have tried many other platforms and discuss.io the best. The tech build is just smart and it is genuinely designed with research teams in mind. It has everything you could need in a platform and more. the interfaces for clients, recuriters, moderators and participants are all seamless and easy to use. The support teams are always helpful and prompt. I use it for every project, and refuse to go back. **What do you dislike about Discuss?** I'm not totally sold on the AI features yet. I'm excited to see how they continue to improve. I'd like an easier way to send recordings to clients without giving them full accounts. **What problems is Discuss solving and how is that benefiting you?** Discuss.io makes research easy and reliable. As a moderator discuss.io acts as my project manager keeping clients, participants, guides and stimuli organized. As a client, I love when agencies use discuss.io because I know they're intentional about technology and committed to creating a great user experience. **Official Response from Kendra Gray:** > Lauren, Thank you so much for the glowing review! We're thrilled to hear that Discuss is your go-to platform and that you’ve had such a positive experience with its design and functionality. We’re especially happy to know that it’s helping you stay organized, making research easier, and delivering a seamless experience for both your clients and participants. We've got a LOT of great AI innovation coming so stay tuned! Thanks again for making Discuss a key part of your projects—we look forward to continuing to support your work! ### 24. Senior Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy H. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Discuss?** It is very user friendly and has many great features for setting up IDI's and Focus Groups. The video recordings and transcripts are ready very shortly after the interview is complete which makes it great for when clients cannot observe live so they are able to view the recordings right away. **What do you dislike about Discuss?** For outlook invites it does not have an option to set a reminder so interviews could be missed. **What problems is Discuss solving and how is that benefiting you?** Having transcripts ready shortly after interviews are completed **Official Response from Kendra Gray:** > Cindy, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you're loving the platform and its features for your IDIs and focus groups. We also appreciate your feedback on global research projects - it’s great to hear that the platform is making it easier for you and your clients to access everything they need. We appreciate your feedback regarding the invite issues. I wanted to share that our engineering team has already implemented several updates to the email invite solution to further optimize this process and improve the overall user experience. Rest assured, we're constantly working on enhancements to ensure the platform is even better. Thanks again for your thoughtful review—we’re excited to continue supporting your projects! ### 25. Streamlined and intuitive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Discuss?** I really like the Tech Support folks. They are superior to those on other platforms. I also like how easy it is to get up and started, as the user interface is very intuitive. **What do you dislike about Discuss?** The quality of the automatic transcripts is not as good as some other software that I use. The platform also does not support large, integrated audiovisual files. Discuss says it can handle these, but I'm here to confirm it cannot yet. With many agencies moving to more rich-media stimulus formats, this is something Discuss will want to address soon. **What problems is Discuss solving and how is that benefiting you?** Other platforms either don't have a client back room, have poorer tech support, or are unreliable in terms of project management. Discuss addresses these issues. **Official Response from Kendra Gray:** > Thank you so much for your review! We're grateful for your feedback and are thrilled to hear that Discuss is making a difference in your work! It’s especially rewarding to hear your shoutout for our support team. We take great pride in being a true partner in your research journey, and it's wonderful to know our team has stood out in your experience. We really appreciate your honest feedback regarding the automatic transcripts . Our team has been investing heavily in AI innovation, and our most recent product releases included major improvements to our AI-powered transcripts, we hope you got to see this news! As for media handling, your feedback is being shared directly with our product team. We’re committed to ensuring Discuss is always future-ready for the types of media and research formats you're working with. If you haven’t already, we’d encourage you to reach out to your Discuss account manager so we can better understand the specific issues you’ve encountered and support you directly. Thanks again for your kind words and honest insights. We're grateful to have you as part of the Discuss community! ### 26. User friendly - simple and easy research **Rating:** 4.5/5.0 stars **Reviewed by:** Jill M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Discuss?** The interface is very intuitive and easy for new users, clients, viewers to navigate. Honestly, while "training" is available, it's not necessary! Customer support if I have a question is always ready to help, friendly, and knowledgeable. Love the new-ish Self Capture feature. Really adds value to our projects, adding other layer of pre or post learning. **What do you dislike about Discuss?** I wish there were more features akin to what we are used to on Zoom and Teams... filters, blur or change the background. Nothing essential, just nice to haves! **What problems is Discuss solving and how is that benefiting you?** We can show a range of stimuli in a user friendly environment to get feedback on advertising, packaging, new product ideas. It also solves the problem of client travel restrictions. We rely heavily on online research with a reliable platform - all clients can participate, not just the 1 or 2 with permission to travel to "live" research. **Official Response from Kendra Gray:** > Hi Jill, Thank you for such a thoughtful review! It’s fantastic to hear that the platform and Self Captures auto-moderated research features are adding value to your projects. We love that you’re finding it easy for everyone—new users, clients, and viewers—to jump right in without needing much (or any!) training. While not essential, those “nice-to-haves” can definitely enhance the experience, so we understand your feedback. As of this year we do actually have a new "blur background" functionality which you can enable prior to the session. If you'd like some help on how to toggle this feature on, please feel free to reach out to your dedicated Discuss team member! Thanks for being part of the Discuss community—keep the feedback coming, and we’re here whenever you need us! – The Discuss Team ### 27. Discuss has everything you need **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola F. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** Easy set up, fabulous tech support personel who just get it, rarely any tech problems, clear and easy to share stimulus, great to get respondents to provide individual and collective feedback. I love the reassurance you get with knowing a tech person is on the other end to help out. They are always updating and improving the product. Innovation is strong. **What do you dislike about Discuss?** It's tough to figure out the best way to use the save tags, too many, too few, different titles, but once you know what you're doing it's great. **What problems is Discuss solving and how is that benefiting you?** Access to respondents, quickly, efficiently, easy to engage with and a broad representation from US and globally. Able to answer my clients questions quite well, love the video clip and tag insights feature to help generate quick verbatims. **Official Response from Kendra Gray:** > Nicola, thanks so much for the thoughtful review! It's great to hear that Discuss has been working so well for you and is making your research more efficient. We love being able to make it easier for you to gather and share valuable insights with your clients. We totally understand the challenge with the save tags—once you're familiar with them, they can be really powerful in organizing and extracting insights quickly. Thanks again for your feedback and for being such an awesome partner. We’re looking forward to continuing to innovate and support your work! ### 28. Discuss is a really great tool for moderating! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim C. | Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Discuss?** Helpful - programming and launching polls is super easy; muting participants when they are too loud; accessing video clips for future analysis is also really great. I also find tech support to be super helpful and readily available when we encounter any participant tech issues. I found the learning curve to be very easy. **What do you dislike about Discuss?** I think maybe accessing clips could be made even easier. **What problems is Discuss solving and how is that benefiting you?** Facilitating virtual focus group research logistics! **Official Response from Kendra Gray:** > Hi Kim, Thank you so much for the 5-star review, we’re thrilled to hear you’re enjoying your experience with Discuss! It's great to know that the platform has been easy for you to navigate and helping you run virtual focus groups seamlessly. We love hearing that the learning curve felt light and that our tech support has been there when you needed it—that’s exactly what we aim for. We also really appreciate your note about making clip access even easier. That kind of feedback is gold for our team as we continue to improve the platform and make your workflow even more efficient. Thanks again for being part of the Discuss community—we're so glad to be part of your process! ### 29. Good. People seemed pleasant. Platform was easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Discuss?** Simplicity of the platform and pleasant of technicians **What do you dislike about Discuss?** request to attempt a 'personal' testing of the site after official run through 2 weeks later was not carried out . It was just to confirm how to share my screen , so a minor thing so was a 2 min thing ...Request was declined . Provision of links (bot sort of solution) provided instead ...it was adequate but 'some of us' (old timers) like the personal touch or human contact best, gives us more reassurance **What problems is Discuss solving and how is that benefiting you?** giving us an alternative to Zoom , with technician present at all times, to iron out any technical issues **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We're so glad to hear you're finding the platform simple to use and that our support team has made your experience a pleasant one. Having a friendly, helpful presence available to support you in real time is something we really value, so it's great to hear that stood out. That said, we're really sorry to hear about the missed opportunity for a quick personal screen-sharing test. While we do aim to provide efficient resources like support links, we completely understand that sometimes, a live human connection makes all the difference—especially for those of us who appreciate that extra bit of reassurance. If you haven’t already, we’d love for you to reach out to your Discuss account manager so we can hear more and make sure your feedback is taken to heart. We truly value your experience and want to ensure you always feel supported in the way that works best for you. Thanks again for sharing your thoughts—and for being part of the Discuss community! ### 30. Discuss.io as a platform for online qual interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Discuss?** As an interviewer, the interface is pretty straightforward, easy to use. If the goal is to have the platform transparent to interviewer and interviewee, Discuss.io is pretty close to ideal. Audio and video controls and quality are simple. Quality of audio and video during the session were better and more consistent than other platforms, though not perfect. Quality of download file audio and video were acceptable. The clipping tool is exciting but with the volume of interviews we did, I'm not sure I have time to use it. Chat and support features are good, easy to find. Tech support was solid - we had them launch each interview and after that scarely needed them. Downloading session videos was likewise easy. Fortunately for me, our logistics people dealt with the project setup and logistics so I was spared of that. That said, they did not complain so it could not have been too bad. We did about 90 IDIs on the platform and there were no issues re volume, scheduling concurrent interviews, etc. **What do you dislike about Discuss?** The quality of the transcripts was not great - better than others, but not as good as some. Plenty of room for improvement in terms of consistency of formating (some were formatted properly, others were a single long unbroken paragraph), and in terms of dealing with crosstalk. **What problems is Discuss solving and how is that benefiting you?** We used another platform to do interviews and had some issues: reliability of the platform video and audio, access behind corporate firewalls, and transcripts that needed cleanup before we could release them to a client. Discuss.io was better on all these issues. Not perfect, but superior. **Official Response from Kendra Gray:** > Thank you for taking the time to leave such a detailed review! We're thrilled to hear that you found our platform user-friendly and reliable for your interviews, and that features like tech support, video quality, and ease of use met your expectations. It’s especially exciting to hear about your positive experience conducting 90 IDIs—no small feat! We appreciate your feedback on our transcription quality and wanted to let you know that we've recently upgraded our transcription capabilities. The improvements include better formatting and the removal of filler words, ensuring cleaner and more polished outputs. Additionally, we've added several new transcription features in our latest winter release. These updates are designed to give you better control and quality for your needs. Feel free to learn more about these enhancements in this press release - https://www.discuss.io/press/discuss-winter-release-2024/ Thanks again for your thoughtful feedback—it helps us keep improving! ### 31. Quality insights at a fraction of the cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Discuss?** Very easy to setup the project (shoutout to Erika who is a great Account Manager), the customer support in the beginning of the interview made sure everything ran smoothly, the people were well recruited and very articulate, and the AI summary helpful as a baseline for analysis. **What do you dislike about Discuss?** Not a dislike per se, but because I chose the DIY version, we ended up doing the moderation ourselves which was a great opportunity to speak to consumers but required quite a bit of coordination from my side. I know they do a self-reported option which I am keen to try out as well. **What problems is Discuss solving and how is that benefiting you?** Gaining consumer feedback on our product innovation ideas, producrt feedback or comms development. **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We're thrilled to hear that Discuss is helping you drive product innovation that is backed by real consumer insights. It's great to know that our customer support helped ensure your project ran smoothly right from the start and also that the Genie, AI-powered summary provided a helpful starting point for your analysis. We appreciate your insights on using a DIY approach. While moderating on your own can certainly offer valuable direct interaction with your consumers, we understand the added coordination it requires. Our "do-it-together" option could be a great fit for you moving forward, and we’d love to chat more with you about it, just reach out to your Customer Success Manager. We’re excited to continue supporting your research! Thanks again for sharing your experience! ### 32. Simple and Understandable Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen K. | Organizer of FMVeg, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Discuss?** As a participant, it isn't confusing to use Discuss. I don't feel lost on the platform, and it is straightforward to use. The person doing customer support was friendly and helpful. I continued to have positive interactions with Discuss.io, and haven't come across any problems. **What do you dislike about Discuss?** In the past year, I haven't had to dislike. **What problems is Discuss solving and how is that benefiting you?** Since I am a participant, working as an independent contractor, this question isn't too relevent to me. However, Discuss.io works well as a platform to gather and disseminate information from participants. **Official Response from Kendra Gray:** > Hi Kathleen! Thanks for leaving us a review! So glad to hear that you the platform was simple and easy for you to use—it’s always our goal to make the platform as intuitive as possible. And love to hear about your interaction with customer support! They work hard to ensure every user feels supported, and it’s wonderful to know their efforts made a difference for you. Thanks again for your kind words! ### 33. Comprehensive Platform with Somewhat Confusing UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Discuss?** I tried Discuss as guest user for some customer intereviews my firm was conducting as part of a client research project. Their vendor provided a brief training on the platform, and I did see the benefits of using it over something like Zoom, which is what we typically use to conduct interviews. In this instance, we chose to use Discuss so our client could observe the interviews live without the participants' knowledge, which is not possible on Zoom. In addition, I liked how you could upload the visual stimuli directly on the platform. **What do you dislike about Discuss?** Whilst Discuss includes a lot of features helpful for qual research such as a "back room", live chat, option to share stimuli and recording functionality, I found the user interface to be confusing and difficult to navigate whilst conducting the interview. For example, when I was sharing the stimuli, that took over the majority of the screen, and then I also to be able to see the participant, the chat (in case my clients asked additional follow-up questions), and my dicscussion guide. This felt crowded and a bit overwhelming to reference all of these at once whilst also leading the discussion. **What problems is Discuss solving and how is that benefiting you?** Allowing us to conduct in-depth and recorded customer interviews whilst our client observes. **Official Response from Kendra Gray:** > Thank you for your thoughtful review! We’re really glad to hear that you found value in Discuss, especially the ability for your clients to observe interviews live, and the ease of uploading stimuli directly into the platform. We totally get how this could be a game-changer compared to Zoom! We also appreciate your feedback about the user interface. We know that balancing multiple elements like stimuli, participant views, chat, and your discussion guide can feel overwhelming, especially when you’re managing an active interview. We’re constantly looking for ways to improve the experience, and your input about simplifying this process is really valuable. We’ll take a close look at this to see how we may be able to make things more intuitive. If you ever have more suggestions or need assistance, we’re always happy to chat! Thanks again for using Discuss, and we hope to continue supporting your work moving forward. ### 34. The Discuss work platform has made my job easier since it is intuitive and sophisticated **Rating:** 5.0/5.0 stars **Reviewed by:** Florencia A. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Discuss?** The most helpful thing has been to have a team of highly qualified professionals who are always available to offer useful training courses. Discuss.io offers an easy-to-navigate interface that makes it simple for users to set up, manage, and conduct market research projects. The platform also integrates various research tools like video conferencing, survey modules, and transcription services. These tools are seamlessly incorporated into the platform, reducing the need to juggle between multiple software solutions. Finally I would also like to mention as a huge like that Discuss.io provides multilingual support, which is critical for global research projects. **What do you dislike about Discuss?** Overall, while Discuss.io is a robust platform, it can occasionally experience technical issues, such as connectivity problems, audio/video lag, or platform crashes, particularly when many participants are connected, or when heavy materials are being shared. Although these issues are infrequent, they can disrupt live research sessions when they do occur **What problems is Discuss solving and how is that benefiting you?** Discuss.io has significantly enhanced my workflow by streamlining both moderation and analysis tasks. The platform's comprehensive suite of tools has allowed me to conduct more efficient and effective market research, reducing the time and effort required to manage sessions and analyze data. As a result, I’ve been able to increase my productivity and deliver higher-quality insights to my clients faster. **Official Response from Kendra Gray:** > Florencia, Thank you for the 5-star review! Your review title is exactly what we strive for -- to make your job easier. We're so glad to hear that Discuss is serving as your one-stop-shop for qual and is streamlining your moderation and analysis! Knowing that it empowers you to deliver faster, high-quality insights to your clients is truly rewarding.We're especially happy to hear you value our teams and their support and trainings. We believe in providing exceptional support, and your feedback reinforces our commitment to that goal. We appreciate your honesty regarding the occasional technical issues. While we work hard to ensure platform stability, we know connectivity problems and lag can disrupt research sessions. Our team is continually working to improve the platform, we take your feedback seriously and will continue to address these areas. Thank you again for the fantastic review and for choosing Discuss! ### 35. Intuitive Platform with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra . | Director, Qualitative Research, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Discuss?** I use Discuss anytime we have online groups or IDIs. It's so esy to use and even intuitive for clients who haven't used it before. Nothing to download or account to create. As a moderator, I can show any stimuli (images, video, etc.) easily or I can share my screen to go through a website, Figma, or anything along those lines. Discuss's tech support is also fantastic - super friendly and knowledgeable. Highly recommend! **What do you dislike about Discuss?** I mostly do research in the US, but I have global colleagues who can't use the platform because their servers (not sure if that's technically the right thing!) are not in Europe. **What problems is Discuss solving and how is that benefiting you?** We're able to talk to people all over the country without having to travel, saving time, money, headache and stress. We get a much better mix of respondents/feedback this way. **Official Response from Kendra Gray:** > Hi Sandra, Thanks so much for taking the time to write out a review. We're really happy to hear that Discuss is helping make qual easier for you and your clients. We’re especially glad our support team has been able to make your experience even better! Regarding the challenges for your global colleagues, this is a challenge that we have faced before but that we have been able to overcome, I would suggest for your compliance team to get in touch with us so we can discuss the different alternatives that are available to your team. Thanks again for the kind words and recommendation! ### 36. Easy to use research platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Discuss?** The interface is intuitive and easy to navigate, and the ability to archive and search within the recordings and transcripts is very helpful. It's also great to be able to combine live interviewing with asynchronous activities. Respondents generally seemed to be able to join sessions relatively easily, and the tech support was good when there were minor issues. **What do you dislike about Discuss?** I would like to have more flexibility in structuring the asynchronous activities and facilitating different types of input from respondents, though it's possible that I just haven't fully learned how to use it properly. **What problems is Discuss solving and how is that benefiting you?** We needed a secure, HIPAA compliant platform for remote video interviewing that ideally would also allow for user diaries and other interview-adjacent activities. The platform needed to be easy to use for both respondents and researchers. This platform seems to address those needs. **Official Response from Kendra Gray:** > Thank you for taking the time to share your experience with Discuss—we really appreciate it! We’re thrilled to hear that you find the platform intuitive and that its also meeting your needs from a data privacy standpoint as well. Regarding your comment on async activities, you may have seen in our latest winter release, that we've just announced quant style questions for asynchronous activities, in addition to our existing open-ended question types. So, you'll be able to ask respondents multiple choice, rating, or ranking questions and receive the data visualizations post-survey to help you better analyze the data! If you're interested in learning more about this new capability, please reach out to your dedicated Discuss representative! Thanks again for your thoughtful review, and don’t hesitate to reach out if there’s ever anything we can assist with! ### 37. Great Platform w/ lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Discuss?** I really like how interactive the platform for is. From the public chats, polls and whiteboards for the participants to the backroom chats for the research team and other observers. It's really easy to navigate. I also like the ready availablity of tech support. **What do you dislike about Discuss?** There isn't anything that I actively dislike about it. The only problems that have ever come are due to user error on the part of the participants. That said, maybe some of the buttons for moderators could be a little more intuitive or just labeled with words instead of icons. When people are thinking quickly, recall for icons might be difficult, but reading a button that's labeled with a word might be more helpful. **What problems is Discuss solving and how is that benefiting you?** We are using Discuss as the platform for our research focus groups. It allows us to save time and money by having focus groups virtually and still approximates some of the in-person activities with polls and whiteboards. **Official Response from Kendra Gray:** > Thank you for the 5-star review! It’s exciting to hear how Discuss is helping you save time and money while streamlining your online focus groups. It’s also great to know that features like polling, whiteboarding, and the backroom chat are helping you run rich, dynamic sessions. We're also glad that our tech support has been there when needed—our team is always ready to help ensure things run smoothly. We appreciate your feedback on the moderator interface. Making sure our tools are intuitive, especially during fast-paced research sessions, is a priority. We’ll definitely take your suggestion about labeling buttons into account as we continue to refine and improve the platform. Thanks again for sharing your experience, and we’re excited to continue supporting your research! ### 38. Review of discuss io from an Account Management Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Discuss?** Discuss has been an invaluable tool for my team, it has allowed us to provide better service than something like zoom for focus groups. Providing higher value for my clients. My clients have generally found it easy to use as well. **What do you dislike about Discuss?** I cannot speak too much to the technical end, though having used it before - some clearer notice when you are in the backroom vs the group itself would be helpful. **What problems is Discuss solving and how is that benefiting you?** Discuss solved 3 primary problems. Reliability of the software for qualitative consumer research, ease of use for our clients to join groups, and costs - providing the services at a rate that is competetive. **Official Response from Kendra Gray:** > Thank you so much for the glowing 5-star review—we're thrilled to hear that Discuss has become such a valuable tool for you and your team! It’s especially meaningful to know that we’re helping you deliver more value to your clients and that they're finding it easy to use too—that’s always a top priority for us. We're also really grateful for your feedback on the backroom distinction. That's a great suggestion, we'll be sure to pass that along to our product team for further consideration. Thanks again for your thoughtful review and for choosing Discuss—we’re so happy to be supporting your research! ### 39. Discuss is an unbelievable collaboration solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby Dalton R. | Education Programs Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Discuss?** Discuss was easy to use, implement, and integrate with my web browser. The live customer support provided a level of confidence as they invited, greeted, and was available to support another individual that was having issues. I was able to use the collaboration tools during our meeting as well. **What do you dislike about Discuss?** I am a first time user of Discuss, so I would like to see how consistent my experience will be as I use it more frequently. **What problems is Discuss solving and how is that benefiting you?** Discuss allowed me to share feedback on videos and graphics for a market research company. **Official Response from Kendra Gray:** > Hi Bobby! Thank you so much for the wonderful 5-star review—we’re so glad your first experience with the platform was a smooth one. It’s great to hear that you found it easy to use and that the collaboration tools added value to your session. We’re especially happy to know our live customer support team helped create a confident and supported environment—providing that kind of reliable, friendly help is something we take a lot of pride in. As a first-time user, we’re excited for you to continue using Discuss and see that same level of ease and support throughout your journey. If you ever have questions, feedback, or just want to explore more of what the platform can do, don’t hesitate to reach out—we’re here to help. Thanks again for your thoughtful review. We’re so glad to be part of your market research process and look forward to supporting you on many more projects ahead! ### 40. Experience with Discuss **Rating:** 4.5/5.0 stars **Reviewed by:** Beth W. | Insights Manager, Commercial PS & Collaboration, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Discuss?** Discuss is a user-friendly platform, even for those without a market research platform. I also have nothing but good things to say about the customer support and the tiers are very useful to easily scale or include the larger team who doesn't need full account access. **What do you dislike about Discuss?** recruiting can be difficult at times, especially for specialized users **What problems is Discuss solving and how is that benefiting you?** I'm using Discuss for more agile insights across a variety of topics. Instead of full-fledged projects, sometimes we want early indications and might do <10 interviews vs a large-scale project. **Official Response from Kendra Gray:** > Hi Beth, Thank you so much for your thoughtful review! We're thrilled to hear that Discuss is helping you capture the agile market insights you need, and that our customer support has been a standout for you. We’re also glad to hear that the platform’s scalability has been useful for involving other teams in your research. We really appreciate your feedback on recruitment. If you'd like to dive deeper into any specific challenges, feel free to reach out to your CSM or account manager—we’d love to help further. We're excited to continue supporting your evolving research needs! ### 41. Very userfriendly platform and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Henrique S. | Market Research Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Discuss?** =very userfriendly platform: easy to use, very clearly set up -very supportive helpdesk for questions and technical support during sessions **What do you dislike about Discuss?** -fact that you only can contact Discuss.io technical services through e-mail or chat. In case Internet down during a session I would need to be able to reach them by phone or whatsapp as well. **What problems is Discuss solving and how is that benefiting you?** Good tool for conducting interviews, generating transcripts and first stage qualitative analysis **Official Response from Kendra Gray:** > Henrique, Thank you so much for the great feedback! We’re really glad to hear that the platform has been very easy for you to use and that our support team has been helpful during your sessions. It's fantastic to hear that you've been having a smooth research experience from start to finish from conducting interviews to analyzing the insights. We totally understand the need for more immediate access to support, especially during critical moments like a live session. Your suggestion about phone or WhatsApp support is valuable, and we’ll be sure to share it with our team as we continue improving our services. Thanks again for taking the time to share your thoughts. We appreciate your partnership and are always here to help when you need us! ### 42. Best-In-Class Online Moderator Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Charles L. | Senior Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Discuss?** Seamless and easy transitions between backroom, private, and group chat functions. **What do you dislike about Discuss?** Manipulation of stimulus within the app still needs some work: changes to PPT decks uploaded to the platform are applied across all slides, not just the live slide; so editing documents is best done with the 'share' function, not the upload function. **What problems is Discuss solving and how is that benefiting you?** Qualitative research questions from my clients on an ad-hoc project basis. **Official Response from Kendra Gray:** > Hi Charles, Thanks so much for sharing your experience! It’s great to hear that the platform is giving your team and clients a seamless experience—that’s exactly what we aim for. 😊 We really appreciate your insight about manipulating stimuli within the app. It’s feedback like this that helps us get better, so thank you for flagging it. If there’s anything else on your wish list or ways we can make things even better, don’t hesitate to let us know. We’re always here to help! ### 43. Foot Locker Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** The ease of scheduling and conducting unmoderated qual calls. This is a challenge for us to do at-scale, and Discuss' platform is the easiest to navigate and use. **What do you dislike about Discuss?** The project set-up phase feels needlessly convoluted. With an unlimited subscription, it is still difficult to set up an unmoderated or self-recruited live project. It seems projects can't be set up without going through a quote phase, which does not make sense for self-recruiting, no PM, or unmoderated projects. **What problems is Discuss solving and how is that benefiting you?** Discuss allows us to get in-depth customer feedback **Official Response from Kendra Gray:** > Thank you for sharing your feedback! We’re thrilled to hear that Discuss makes it easier for you to schedule and conduct unmoderated qualitative research at scale. Regarding your comments on the project setup phase, we’d love to learn more about your experience and how we can improve it. Would you be open to speaking with our product team? Your insights would help us refine the process to make it as seamless as possible. Please reach out to your Customer Success Manager if you are interested and we can arrange a chat with our product team! Thank you for helping us continue to improve! ### 44. Great tool for deeply interviews **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela M. | Trade Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Discuss?** The ease of the tool and the support of the moderator **What do you dislike about Discuss?** Maybe it could have a timekeeper to help me like a moderator **What problems is Discuss solving and how is that benefiting you?** It helped with my understanding of the consumption of my product and category **Official Response from Kendra Gray:** > Hey Gabriela! Wow, a 5-star review! We're absolutely thrilled to hear you're finding Discuss such a valuable tool for your in-depth interviews and that it's helping you gain a deeper understanding of your product and category consumption. That's exactly what we're here for – to help you unlock those crucial insights! We appreciate your feedback about the timekeeper feature. That's a great suggestion! We're always looking for ways to improve, and knowing how we can better support you during your sessions is incredibly helpful. We'll definitely take that into consideration as we continue to innovate. Thanks again for taking the time to share your experience with us. We're so glad you're a part of the Discuss community, and we look forward to continuing to support your research needs! ### 45. Innovative & Intuitive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Discuss?** Discuss is an intuitive, user-friendly platform for both moderators and project managers, and it's customizable to the unique needs of each project. The team is always open to feedback on how to improve the platform. It's my go-to! **What do you dislike about Discuss?** The text is already in English and does not require translation. It discusses the technical limitations of a platform called "Discuss" and mentions that the development team is open to innovation and implementing suggestions or feedback. **What problems is Discuss solving and how is that benefiting you?** Discuss provides a seamless experience for online interviews. The platform's overall design and functionality have allowed our team to focus on recruitment and moderation. **Official Response from Kendra Gray:** > Thank you for the fantastic review! We’re so glad to hear that Discuss has become your go-to platform. It's great to know that it's streamlining your interviews and allowing your team to focus on what truly matters. We’re always looking for ways to improve, so your insights are incredibly helpful as we continue to evolve. Thanks again for choosing Discuss—we’re excited to keep supporting your success! ### 46. A comprehensive tool that understands market research **Rating:** 4.5/5.0 stars **Reviewed by:** Ishit P. | Venture Builder, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Discuss?** The platforms ability to quickly save moments and share them with relevant stakeholders is great. Also organizing a research - be it live interviews or surveys, it's really easy. **What do you dislike about Discuss?** Discuss has improved a lot on UX in the past months but sometimes the information hierarchy is missing creating a visual overload. **What problems is Discuss solving and how is that benefiting you?** We use it for interviewing existing and potential customers of innovative digital products. It helps us move along the process quicker than a normal zoom call. **Official Response from Kendra Gray:** > Hi Ishit, thank you for the great review! We're happy to hear that the ability to save and share key moments with stakeholders is working well for you and the platform is helping you move your process along quicker. Accelerating your time to insights is one of our largest focuses here at Discuss. It’s also great to know that you’re finding the platform easy to use for both live interviews and async surveys. Another great use case that you might try is uploading past research recordings -- that way you truly have all of your research in one place! We appreciate your feedback on the UX as well. We've made a lot of enhancements recently, and we're always looking for ways to improve the experience even more, especially when it comes to organizing information clearly for our users. Thanks again for your feedback and for choosing Discuss. ### 47. Built by Moderators, for Moderators - Excellent Qual Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Discuss?** Extremely intuitive interface - great for managing large groups, and equally useful for IDIs or small sessions, too. Love the poll, chat and 'Save the Moment' features as well. Clients are able to seamlessly hop into the platform for the first time. **What do you dislike about Discuss?** Customer Support techs have been PHENOMENAL! Very proactive, which is critical. **What problems is Discuss solving and how is that benefiting you?** Gathering customer / consumer feedback for live sessions as well as for Pre-Work / Homework. **Official Response from Jill Postoak:** > Thank you so much for taking the time to share your experience with Discuss. We're thrilled to hear that you find our interface intuitive and efficient for managing both large groups and smaller sessions like IDIs, and that the platform is easy for your clients to use with minimal guidance. We apologize for any inconsistency you've encountered with our Customer Support. Your feedback is invaluable, and we're committed to improving our support services to ensure you always receive the assistance you need. Thank you again for your valuable feedback and for choosing Discuss. ### 48. Useful online platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly V. | Director, Project Management & Strategic Research, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Discuss?** Ease of use, Tech support, Features offered, innovation, transcripts and saved moments, self capture option is nice **What do you dislike about Discuss?** Scheduling interviews can be clunky, self capture is limited **What problems is Discuss solving and how is that benefiting you?** National interviews, quicker solution than in person. **Official Response from Kendra Gray:** > Hey Kelly, thank you for sharing your thoughts—we really appreciate the detailed feedback! We’re so glad to hear that the platform and its tools are making it faster and easier for you to run interviews for your qual research across the country. We hear you on scheduling and self-capture being areas for improvement. These are both features that are actually on our product roadmap for significant innovation in the coming months! In fact, we recently shared in our winter product release that new closed-ended quant-style questions are being added to Self Captures to give you the ability to unite quant and qual to better understand your target audiences. Thanks again for taking the time to share—we’re here if you ever have more ideas or feedback to help us keep improving! ### 49. Discuss is my preferred interview platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Discuss?** Discuss is incredibly user-friendly, making it easy to set up and faciliate research. The platform's wide range of features are appreciated by my entire team - moderators, operations personnel, and even research participants. We typically use the platform for the live interview function and engage project coordination and live tech support services. We're also leveraging the Self Captures feature wherever we can, offering a clean integration across synchronous and asynchronous research. **What do you dislike about Discuss?** Some of our preferred vendors in ExUS markets prefer other platforms for research. It'd be great to have more resources availabile to help them make the switch outside of live sessions (i.e., separate trainings for moderation, tech checks, etc.) **What problems is Discuss solving and how is that benefiting you?** Discuss is solving a problem that is faced frequently in the world of market research - our clients want strong insight and they want it quickly. **Official Response from Kendra Gray:** > Thank you for your review! We have heard from many of the organizations we work with that the pressure has never been greater to do qual faster, better, and more. It's wonderful to hear that the platform is providing a solve for those challenges for you! Sounds like you have really honed integrating both live and async research -- we love hearing how appreciated the features and services are across all of your teams! Our goal is really to make it easier for more people to run qual, faster and more confidently than ever before. We would love to help drive broader adoption of the platform to your organization by providing additional support and resources. Please reach out to your Customer Success Manager who can help direct you on next steps there, including sharing about our brand new on-demand training and resource hub, Discuss University! Thank you again for your great feedback. We are always here to help! ### 50. User friendly, quick consumer insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Discuss?** The platform’s user experience and the team’s helpfulness and positive 'can do' approach **What do you dislike about Discuss?** Recruiting for smaller markets can be challenging. I would much rather you tell us if you will struggle recruiting in certain markets due to small sample size **What problems is Discuss solving and how is that benefiting you?** Usage and attitudes towards products and healthcare **Official Response from Kendra Gray:** > Thank you so much for your positive feedback! We're thrilled to hear that you've found Discuss user-friendly and that our team has been able to support your work with a "can-do" attitude. We take great pride in being able to offer fast consumer insights that help move your projects forward! We also appreciate your suggestion about recruiting for smaller markets. We completely understand how that can be a challenge, and we’re always striving for transparency in these situations. If there’s a potential difficulty in recruiting for a specific market, we want to communicate it clearly, so you’re never left in the dark. Thanks again for using Discuss. We look forward to continuing to support your research needs! ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment - [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1578604&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A01%3A16+-0500&secure%5Bsession_id%5D=b6dcfbb2-e847-4e60-8a62-7acc1c51c572&secure%5Btoken%5D=5a2e81dc8ece5d6146a177e426fac8c614ce6ce6a4ab1d9d69d0bc6132c314da&format=llm_user) ## Discuss Integrations - [Figma](https://www.g2.com/products/figma/reviews) ## Discuss Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Feedback Source** - Invitation - Survey Link - App - Recruitment Pool **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Participant Selection** - In-App - On-Site - Recruitment Pool - Single Sign On **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Insights** - Human Transcription - Computer Transcription - Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Summarization - Generative AI **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top Discuss Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews)