--- title: Discuss Reviews meta_title: 'Discuss Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how Discuss works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 284 scale: '5' date_modified: '2026-08-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 284 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users find the **ease of use** of Discuss invaluable, with intuitive navigation and seamless session management. (63 reviews) - Users praise Discuss for its **excellent real-time session support** , ensuring smooth and reliable qualitative research experiences. (46 reviews) - Users value the **rich feature set** of Discuss, enhancing efficiency in global qualitative research and collaboration. (24 reviews) - Users appreciate the **user-friendly interface** of Discuss, making it accessible for everyone involved in research. (22 reviews) - Users find the **setup ease** of Discuss exceptional, making it a hassle-free experience for smooth transitions. (19 reviews) - Intuitive Use (17 reviews) - Video Recording (16 reviews) - Users find Discuss's platform **intuitive and easy to use** , complemented by responsive and helpful tech support for smooth operations. (15 reviews) - Users appreciate the **easy-to-navigate interface** of Discuss.io, enabling seamless management of market research projects. (15 reviews) - Interviews (15 reviews) **What users dislike:** - Users occasionally face **technical issues** with Discuss, including connectivity problems and audio/video lag during sessions. (10 reviews) - Users find the **navigation difficult** and the interface cluttered, complicating the overall experience during interviews. (9 reviews) - Users find the **user-unfriendly design** of Discuss complicates scheduling and collaboration, leading to frustrations and inefficiencies. (8 reviews) - Users find the **user interface confusing** , complicating navigation and making project setup feel unnecessarily convoluted. (8 reviews) - Users find the **usability poor** , describing the interface as confusing and navigation overwhelming during interviews. (7 reviews) - Users experience **confusion in participant management** , struggling with role identification and access limitations impacting usability. (6 reviews) - Uploading Issues (6 reviews) - Users are disappointed by the **missing features** in Discuss, particularly compared to competitors like Zoom and Teams. (5 reviews) - Users express the need for improved **customer support** , citing long wait times and difficulty reaching live assistance. (5 reviews) - Scheduling Issues (5 reviews) ## Discuss Reviews ### 1. Streamlined Consumer Insights, But Needs Better Labeling **Rating:** 4.5/5.0 stars **Reviewed by:** Izzy T. **Reviewed Date:** November 03, 2025 **What do you like best about Discuss?** I really like using Discuss for several reasons. First, it's an incredibly easy way to connect with consumers and gather insights, especially valuable for exploring the experiences of pet parents. This connection is essential for understanding the consumer journey and thinking about future innovations. I also find Discuss to be super efficient and it significantly reduces the workload that typically follows an interview, freeing up my time for other tasks. The ability to view previous interviews in an easy format is invaluable. I appreciate that Discuss provides transcripts and AI-generated summaries which help in capturing key moments effectively. Furthermore, I love how it automatically displays questions on the side of the screen, ensuring that all the right questions are asked throughout the interview process. This functionality makes the user experience smoother and helps in maintaining focus during discussions. **What do you dislike about Discuss?** I found it confusing when setting up my account because initially, I only had view access to past interviews conducted by my business but couldn't locate my upcoming interview. It wasn't until I clicked a diary invite in my Outlook calendar that I found where my interview link was. Additionally, during calls, it was very confusing to distinguish between participants as there were no labels indicating whether someone was an interviewer, moderator, or pet parent. This led to misunderstandings about who was who during the session. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to connect with real pet parents, gaining insights into their experiences, which benefits my work on consumer experience and future innovations. It's efficient, minimizes post-interview workload, and provides useful transcripts and AI summaries. **Official Response from Jackie Holiwell:** > Hi Izzy, Thank you for sharing your experience and for such a thoughtful review. We're so glad Discuss is helping you connect with pet parents and gather insights more efficiently. It’s great to hear that the transcripts, AI summaries, and on-screen questions are making your research smoother and saving you time. We also really appreciate you pointing out the challenges with labeling during sessions and the initial setup confusion. That sounds frustrating, and your feedback helps us see where we can make things clearer for you and your team. Please reach out to your Discuss representative so we can talk through your experience and find ways to improve it together. Thanks again for taking the time to share your thoughts and for trusting Discuss with your research! ### 2. Quality insights at a fraction of the cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Discuss?** Very easy to setup the project (shoutout to Erika who is a great Account Manager), the customer support in the beginning of the interview made sure everything ran smoothly, the people were well recruited and very articulate, and the AI summary helpful as a baseline for analysis. **What do you dislike about Discuss?** Not a dislike per se, but because I chose the DIY version, we ended up doing the moderation ourselves which was a great opportunity to speak to consumers but required quite a bit of coordination from my side. I know they do a self-reported option which I am keen to try out as well. **What problems is Discuss solving and how is that benefiting you?** Gaining consumer feedback on our product innovation ideas, producrt feedback or comms development. **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We're thrilled to hear that Discuss is helping you drive product innovation that is backed by real consumer insights. It's great to know that our customer support helped ensure your project ran smoothly right from the start and also that the Genie, AI-powered summary provided a helpful starting point for your analysis. We appreciate your insights on using a DIY approach. While moderating on your own can certainly offer valuable direct interaction with your consumers, we understand the added coordination it requires. Our "do-it-together" option could be a great fit for you moving forward, and we’d love to chat more with you about it, just reach out to your Customer Success Manager. We’re excited to continue supporting your research! Thanks again for sharing your experience! ### 3. Comprehensive Platform with Somewhat Confusing UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Discuss?** I tried Discuss as guest user for some customer intereviews my firm was conducting as part of a client research project. Their vendor provided a brief training on the platform, and I did see the benefits of using it over something like Zoom, which is what we typically use to conduct interviews. In this instance, we chose to use Discuss so our client could observe the interviews live without the participants' knowledge, which is not possible on Zoom. In addition, I liked how you could upload the visual stimuli directly on the platform. **What do you dislike about Discuss?** Whilst Discuss includes a lot of features helpful for qual research such as a "back room", live chat, option to share stimuli and recording functionality, I found the user interface to be confusing and difficult to navigate whilst conducting the interview. For example, when I was sharing the stimuli, that took over the majority of the screen, and then I also to be able to see the participant, the chat (in case my clients asked additional follow-up questions), and my dicscussion guide. This felt crowded and a bit overwhelming to reference all of these at once whilst also leading the discussion. **What problems is Discuss solving and how is that benefiting you?** Allowing us to conduct in-depth and recorded customer interviews whilst our client observes. **Official Response from Kendra Gray:** > Thank you for your thoughtful review! We’re really glad to hear that you found value in Discuss, especially the ability for your clients to observe interviews live, and the ease of uploading stimuli directly into the platform. We totally get how this could be a game-changer compared to Zoom! We also appreciate your feedback about the user interface. We know that balancing multiple elements like stimuli, participant views, chat, and your discussion guide can feel overwhelming, especially when you’re managing an active interview. We’re constantly looking for ways to improve the experience, and your input about simplifying this process is really valuable. We’ll take a close look at this to see how we may be able to make things more intuitive. If you ever have more suggestions or need assistance, we’re always happy to chat! Thanks again for using Discuss, and we hope to continue supporting your work moving forward. ### 4. Discuss.io is great to manage and execute qualitative research projects with speed and confidence. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Discuss?** What I liked most was the platform's intuitive project setup and scheduling process, along with the real-time visibility into respondent readiness—especially tech check and invite status. **What do you dislike about Discuss?** One area for improvement is the user interface, which can feel a bit cluttered at times and takes a moment to navigate efficiently. **What problems is Discuss solving and how is that benefiting you?** Discuss brings everything into one place: recruitment, interviews, transcription, analysis, and reporting. **Official Response from Kendra Gray:** > Thanks so much for the 5-star review! We're thrilled to hear Discuss is giving you a true all-in-one experience, making it easy to manage and execute your qual projects with speed and confidence. It's great to know that the project setup, scheduling tools, and respondent hub features are making a difference for you — those are areas we’ve put a lot of focus into, so it’s wonderful to see them paying off! We also really appreciate your feedback about the user interface. We're always looking for ways to make the platform even smoother and easier to navigate. If you have specific suggestions, we’d love to hear them — feel free to share any ideas with your dedicated Discuss representative, and we’ll make sure they get passed along to our product team. Thanks again for being a part of the Discuss community — we're excited to keep supporting your research success! ### 5. Foot Locker Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** The ease of scheduling and conducting unmoderated qual calls. This is a challenge for us to do at-scale, and Discuss' platform is the easiest to navigate and use. **What do you dislike about Discuss?** The project set-up phase feels needlessly convoluted. With an unlimited subscription, it is still difficult to set up an unmoderated or self-recruited live project. It seems projects can't be set up without going through a quote phase, which does not make sense for self-recruiting, no PM, or unmoderated projects. **What problems is Discuss solving and how is that benefiting you?** Discuss allows us to get in-depth customer feedback **Official Response from Kendra Gray:** > Thank you for sharing your feedback! We’re thrilled to hear that Discuss makes it easier for you to schedule and conduct unmoderated qualitative research at scale. Regarding your comments on the project setup phase, we’d love to learn more about your experience and how we can improve it. Would you be open to speaking with our product team? Your insights would help us refine the process to make it as seamless as possible. Please reach out to your Customer Success Manager if you are interested and we can arrange a chat with our product team! Thank you for helping us continue to improve! ### 6. Easy to Use Platform for Qual **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Discuss?** I like that I can program the script of the guide into the platform so I can focus on the respodent and not a separate screen. **What do you dislike about Discuss?** I wish it was easier to navigate the backroom and toggle back to script. **What problems is Discuss solving and how is that benefiting you?** Allowing me to easily access my respondents and the guide wihout the need for other screens or minimizing the guide, etc. I like the introduction of AI tools to summarize the conversation. **Official Response from Kendra Gray:** > Thank you so much for sharing your thoughts with us! We’re thrilled to hear that Discuss is making it easier for you to focus on what matters most and to run analysis with the AI-powered summaries. We appreciate your feedback on navigating the backroom and toggling back to the script. Our team is always looking for ways to improve the user experience, and we’ll definitely take your suggestion into consideration for future updates. Thanks again for taking the time to leave a review! ### 7. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Discuss?** I like that I can chat with the helpdesk at any time of day. **What do you dislike about Discuss?** It takes a long time to get to a live person. I have to constantly enter all of my contact information even though I'm already logged in and most of the time the option to speak to a human isnt easily available and that's the only thing that I need. **What problems is Discuss solving and how is that benefiting you?** I don't have a problem that its sovled. It offeres a great platform. **Official Response from Kendra Gray:** > Thank you for your review! It's wonderful to hear that the platform is effectively supporting your research needs. Regarding your concern about reaching a live person quickly, if you email us directly at customercare@discuss.io, you can bypass the process of repeatedly entering your information. Our team is always here to help streamline your experience. We value your input and will share your comments with our team as we continuously work to improve. If there’s anything else we can help with, don’t hesitate to reach out! ### 8. Enriching experience, but varying results **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Discuss?** It is a convenient way to have meaningful conversations with consumers. The IT help was a lovely touch as well. **What do you dislike about Discuss?** I liked the feature where you could see your questions, but adding tags while interviewing is difficult **What problems is Discuss solving and how is that benefiting you?** understanding consumer perceptions around a specific health issue **Official Response from Kendra Gray:** > Thank you so much for your thoughtful review! We’re so glad to hear that the platform has made it easier for you to have meaningful conversations with consumers, and we're thrilled that our support team has been helpful to you as well. Regarding your feedback on adding tags mid-interview, if you haven't already, it may be helpful to pre-add your tags in prior to the interview. You can also enter up to 3 'pinned tags' so that when you are in the meeting room, when a moment is saved, the pinned tags are available as a 1-click option to make tagging even easier. If you have any questions about how to do this, please feel free to reach out to your Discuss representative. Thanks again for choosing Discuss – we look forward to continuing to support your work! ### 9. Best Market Research platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Sanders M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Discuss?** Extremely user friendly and intuitive, has the most features of any of the platforms, is both DIY and comes with support options, transcripts are fantastic. Bottom line it's the best platform out there and offers some of the abilities of a zoom, adobe, etc. but with much better capabilities **What do you dislike about Discuss?** The tech support could be a tad better and the project manager is probably unnecessary for most projects - since most stuff is doable in a DIY fashion. Wish I could patch in a call for myself though to my phone which I sometimes have difficulty doing **What problems is Discuss solving and how is that benefiting you?** Allows us to talk to customers or targets and allows us to do so in a seamless way, while being in constant communication with our clients and easily able to reach consumers with good technology ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) - 1 comment, 1 upvote - [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) - 1 comment - [View Discuss pricing details and edition comparison](https://www.g2.com/products/discuss/reviews?filters%5Bsentiment_snippet%5D=1577368&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A15%3A41+-0500&secure%5Bsession_id%5D=521ec4e5-d74c-484a-81dc-e2d48fc3cd23&secure%5Btoken%5D=99457ba6d7d902c626b30859d8ec78034db58d76e00b26abf38910701b3ee258&format=llm_user) ## Discuss Integrations - [Figma](https://www.g2.com/products/figma/reviews) ## Discuss Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Feedback Source** - Invitation - Survey Link - App - Recruitment Pool **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Participant Selection** - In-App - On-Site - Recruitment Pool - Single Sign On **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Insights** - Human Transcription - Computer Transcription - Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Summarization - Generative AI **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top Discuss Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews)