# Discuss Reviews **Vendor:** Discuss.io **Category:** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 277 ## About Discuss Discuss is the leading end-to-end qualitative research platform for in-depth market insights, helping teams capture real-time customer and user experience feedback at scale. The best of both worlds : Blend human-led and AI-led market insights in one platform For teams who want the best of both worlds, easily move from an AI-led approach for quick-turn insights to a human-led approach for deeper, more nuanced understanding, or a blend of both—all within a single platform. Our all-in-one market insights platform, complete with advanced AI Agents and coupled with key services, enables organizations to collect, analyze, and share in-depth feedback from audiences around the globe. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss delivers in-depth insights in real time and brings human connection back to the heart of every decision. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including 3M, Jägermeister, Mastercard, HelloFresh, Imperial Brands, Ipsos, and Buzzback,, enabling them to make more informed decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, and customer closeness programs, creating a new, better way for any team to hear the real voices, see the real emotions, and create real connections with their audiences around the globe. - Do in-depth research: Via our human-led, self-paced, uploaded, or AI-led research capabilities. - Analyze findings: Surface themes, quotes, sentiment charts, and create highlight reels. - AI Agents across the research lifecyle: From finding the right audiences to conducting interviews to delivering insights. - Unlimited insight model for more insights, your way: Get unlimited access to have in-depth conversations alongside comprehensive tools and services that help you ask the right questions and get the right answers, every time. At Discuss, we believe trust is your compass on the path to growth and great decisions. We help organizations shatter assumptions—so they can build deeper understanding and loyalty. Because when you truly listen, you don’t just build better products, campaigns, and solutions, you build stronger relationships that lead to lasting impact and growth. See what true human understanding can do for your business at www.discuss.io. ## Discuss Pros & Cons **What users like:** - Users find Discuss incredibly **easy to use** , with an intuitive interface and seamless session management for all participants. (46 reviews) - Users praise the **excellent real-time customer support** of Discuss, ensuring smooth sessions and reliable assistance during research. (31 reviews) - Users love the **robust features** of Discuss, enabling seamless interviews, collaboration, and effective research management globally. (19 reviews) - Users appreciate the **user-friendly interface** of Discuss, making it accessible for all, even outside marketing or research. (18 reviews) - Users find the **setup ease** of Discuss exceptional, allowing for a smooth transition and effective use of the platform. (14 reviews) - Transcription Services (13 reviews) - Interviews (12 reviews) - Intuitive Use (12 reviews) - Survey Management (11 reviews) - Video Recording (11 reviews) **What users dislike:** - Users experience occasional **technical issues** such as connectivity problems and audio/video lag during sessions. (9 reviews) - Users find the **navigation difficulty** of Discuss's cluttered interface to be overwhelming and confusing during interviews. (6 reviews) - Users find the **user interface confusing** , making navigation challenging during interviews and project setup phases. (6 reviews) - Users find **participant management confusing** due to unclear roles, access issues, and tech check inconveniences. (5 reviews) - Users express concerns about **poor usability** , finding the interface confusing and navigation cumbersome during projects. (5 reviews) - Missing Features (4 reviews) - Users find the platform **not user-friendly** due to scheduling issues and inconsistent chatroom experiences. (4 reviews) - Scheduling Issues (4 reviews) - Transcription Quality (4 reviews) - Expensive (3 reviews) ## Discuss Reviews ### 1. Remote Interviews Made Easy with Discuss, but Mind the Occasional Call Drop **Rating:** 4.5/5.0 stars **Reviewed by:** Fred B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Discuss?** I really appreciate the ability to get recordings so I can analyze them and share them with my team. It's great to have the backroom conversation and chat during meetings, and the use of visual stimuli to show participants is very effective. The tech support is also a big plus for me. Whenever there's a problem, they're there to assist. **What do you dislike about Discuss?** I would say once or twice a day, I get a dropped call. So if I'm doing six hours of interviews, one or two of those interviews every day does have some audio problems. I know you can't control the Internet connection of all parties. But if I had to pick something, that would be my one complaint. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to conduct in-depth remote interviews conveniently without traveling. The ability to chat with moderators and access the transcribed records almost instantly is super helpful. **Official Response from Kendra Gray:** > Hi Fred, Thank you for sharing your experience with Discuss! We're so glad to hear that Discuss is making it easy for you to better understand your consumers' perceptions and opinions. Making research as easy as possible is one of our top priorities, so it’s great to know we’re hitting the mark there. We also appreciate your feedback about screen sharing. While we work hard to make every step smooth for respondents, we know there’s always room for improvement. Our team is continuously refining the experience, and feedback like yours helps us focus on the right areas. If you have any specific suggestions or experiences, we’d love to hear them. Thanks again for sharing your thoughts, and let us know if there’s ever anything we can help with! ### 2. The most effective way to streamline value analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro Jose F. | Strategy & Portfolio Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Discuss?** There are tools that simplify the work, but there are others that take it to the next level. Discuss is one of them, with a strong focus on analysis and illustration—something that makes all the difference when it comes to qualitative evaluations. We’re not looking for numbers, but for meaningful content, and that’s exactly what Discuss delivers in a well-organized way. On top of that, its intuitive interface and ease of use allow teams to focus on insights rather than logistics. **What do you dislike about Discuss?** Despite being a very powerful tool, its licensing model requires a robust package for different user profiles to truly benefit from the system. It could offer a lighter licensing option to allow smaller agencies or business groups with fewer resources to access the best possible insights. **What problems is Discuss solving and how is that benefiting you?** It allows me to focus on results rather than operations, streamlining summaries and insights, and enabling me to allocate resources toward practical recommendations **Official Response from Kendra Gray:** > Hi Pedro, Thanks so much for taking the time to share this review. We're glad to hear that Discuss is helping you move beyond just collecting data and rather delivering the kind of insights that actually drive action. That's exactly what we're here for. You called out something we care deeply about: making it easy for teams to focus on what really matters. When the tech stays out of your way, you can stay focused on the human stories behind the data, and turn those into smarter decisions. We also appreciate your feedback and suggestion on the licensing! Your input adds real weight to our teams conversations, and we appreciate you being direct about it. Thanks again for being a part of the Discuss community. We look forward to continuing to support your work and evolving with your needs! ### 3. Enhances research observations with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Ronnie B. | Senior UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Discuss?** I appreciate the observer stream in Discuss that resolves issues you might face with regular video chat services, like participants seeing the observers. My favorite feature is being able to clip moments as an observer to highlight specific things participants say. The 'back-room' chat is also great for moderators and observers to chat together. It's great for allowing observers to get the most out of the research work, enabling the addition of notes, asking for specific prompts, and clipping relevant moments effectively. **What do you dislike about Discuss?** I'm not sure how the moment-clipping looks on the back-end, so maybe if that could be any easier to parse, it would be helpful? Really just improving on the things they're already doing and making them smoother is good, but I don't think it's wise to add too many bells & whistles. I think Discuss has a good thing going right now and shouldn't over-complicate itself. **What problems is Discuss solving and how is that benefiting you?** I find Discuss great for observing research sessions without participants seeing observers. Clipping moments is my favorite feature, allowing me to highlight specific participant insights. The back-room chat enhances communication with moderators, making it easier to represent the full product team. **Official Response from Jackie Holiwell:** > Hi Ronnie, Thanks so much for sharing your experience! It’s great to hear how much you’re getting out of the observer view, moment clipping, and back-room chat. That whole experience is meant to make it easier for teams to stay involved and actually use what’s happening in the session, so it’s nice to know it’s working well for you! We’re glad you called out the importance of keeping things simple. We want to improve what’s already there without making the platform feel heavy. Glad it’s helping your team stay connected to the research and pull out the insights that matter! ### 4. Effective Multilingual Interview Tool with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Discuss?** I like the technical support that I can access any time when I face difficulty. I also find the multi chat rooms feature very useful, especially for discussions involving people from different languages. Setup was very easy. **What do you dislike about Discuss?** The user interface could be improved a little. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to manage remote interviews and tackle language differences with separate chat rooms and instant tech support. ### 5. High-Quality Video, Seamless Collaboration Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Evan W. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Discuss?** As an observer of the User Research, I love how the video and audio are high quality. The app the user is asked to use is fast and I could tell it has little or no learning curve. I also loved how the internal chat feature worked so I could talk with the moderator and other observers seamlessly. **What do you dislike about Discuss?** As an observer, I had no issues with the platform. **What problems is Discuss solving and how is that benefiting you?** This is enabling folks across the business -- in Product/Marketing/etc -- to be able to observe user research in action, from our desk. No need to travel to a site or a room, this is excellent in how it saves time. I also love how I could hear exactly how the people sounded. The results of the research wont' just be quotes or charts ... it'll be the faces and voices I heard on these calls. **Official Response from Jackie Holiwell:** > Hi Evan, Thank you for sharing your feedback! It’s great to hear how natural the experience felt for you as an observer, especially the clear video and audio and how easy it was for participants to jump in without a learning curve. We’re glad the internal chat made it easy to stay connected with the moderator and other observers during the session. Those small moments of coordination can make a big difference when you’re watching research unfold live. We also love what you shared about hearing voices and seeing faces, not just walking away with quotes or charts - that kind of exposure helps broader teams and leadership build real understanding, and it’s exactly what we hope Discuss supports! ### 6. Empowers Global Understanding with Seamless AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nicola M. **Reviewed Date:** February 11, 2026 **What do you like best about Discuss?** I use Discuss to offer online consumer conversations and connections for my colleagues, allowing them to talk directly to people across markets to understand their everyday lives. It helps us to understand people in different countries and cultures that we cannot get to experience in person. I like the great account service in the planning and during the interviews themselves, as well as the quick turnaround and good value. I appreciate having access to all interview videos and transcripts and the AI tool for summaries, which surfaces relevant content to answer specific questions. I particularly enjoy the in-the-moment experience of talking to people online and how the AI tools allow me to analyse all the conversations to look for recurring themes. The initial setup was easy. **What do you dislike about Discuss?** Nothing to share **What problems is Discuss solving and how is that benefiting you?** I use Discuss to connect with consumers worldwide for insights into different cultures. It provides quick turnarounds, good value, and AI tools for analysing interviews and identifying recurring themes. **Official Response from Jackie Holiwell:** > Hi Nicola, Thank you for this perspective - “It helps us to understand people in different countries and cultures that we cannot get to experience in person” captures the heart of Discuss! We would love to talk with you more about this. Thanks again for your fantastic insight! ### 7. Fantastic for market research data collection (but not as good as CoLoop for analysis). Needs transcript parsing improvements. **Rating:** 5.0/5.0 stars **Reviewed by:** Lori M. **Reviewed Date:** December 31, 2025 **What do you like best about Discuss?** I really like the backroom feature. It's a big deal for us because it allows my clients to join and prompt follow-up questions during interviews without being on camera, maintaining a professional distance. My clients really appreciate that they can join, watch live, and see all the interviews in one place in the back end. I also like how I can upload the interview guide and check it off as I go, because when you check it off, it pastes the interview guide question into the transcript, which is really useful for locating specific questions asked. Another thing I find valuable is that you can download a parsed transcript CSV file from Discuss, where interviews are organized by interview guide question, even if the process can be a bit manual and fussy. I appreciate that you can watch the video recordings at different speeds, like 2x or slowed down, and it live syncs with the transcript as you watch. **What do you dislike about Discuss?** Editing the transcripts sometimes is weird and jumps around a bit. It's almost like the page reloads when you finish an edit, and it goes off the live sync autoscroll feature, which is annoying. I have to keep toggling it back on. The transcripts that are captured get chopped up between the different speakers. If our answers overlap by a couple of words, it gets cut up into the transcript with one word at a time from each speaker, which is really annoying when trying to get clean transcripts. **What problems is Discuss solving and how is that benefiting you?** Discuss solves the problem of conducting interviews with clients joining from a backroom, allowing them to watch and prompt questions live without being on camera. It supports scheduling, recording, and provides an organized interview-guided transcript with synced video playback. **Official Response from Jackie Holiwell:** > Hi Lori, Thank you for this detailed review! We're glad the backroom feature and interview guide workflow are working well for you and your clients. Your feedback on the transcript editing issues is really valuable and helps us prioritize improvements. We're also curious about your mention of CoLoop for analysis and would love to understand what works better there. Please feel free to connect with your Discuss rep to discuss your feedback in more detail. Thanks for helping us improve! ### 8. Interview Experience was great **Rating:** 4.5/5.0 stars **Reviewed by:** Jatin K. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about Discuss?** The process of confiriming meetings/accepting them was smooth and very intuitive. It wasn't anywhere tough for new comers on the site for freshers such as me when I got interviewed there. **What do you dislike about Discuss?** Post interview-updates, like status of progress including even if someone qualifed or not **What problems is Discuss solving and how is that benefiting you?** It is solving the puspose of connecting with users to have the input of the survey taken in easy and convenient manner. With their user friendly interface it is really easy for anybody to navigate through and use the product. **Official Response from Kendra Gray:** > Jatin, Thank you for taking the time to leave us a review! It's so wonderful to hear that you've had a good experience with the platform and that our upcoming innovations are aligning with your expectations. If you have any more thoughts or suggestions, please don't hesitate to share. We're always listening. Thanks again! ### 9. Seamless and Reliable Platform for Group Sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Discuss?** I like the Discuss platform and all the tools it offers, not just the whiteboard. I appreciate the support and also enjoy the back-end analysis. I find the instant transcripts and the new AI features like summary, which helps pull quotes and synthesize findings, very useful. **What do you dislike about Discuss?** No dislikes! **What problems is Discuss solving and how is that benefiting you?** Discuss provides an easy, reliable platform that I don't worry about technical issues. It's seamless, with helpful tech support. I like the tools, back end analysis, instant transcripts, and new AI features for synthesizing findings. ### 10. Streamlined Data Analysis, Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie P. **Reviewed Date:** December 04, 2025 **What do you like best about Discuss?** I absolutely appreciate the simplicity of Discuss, which stands out as its most defining feature for me. The ease of use is exceptional, making it very user-friendly and not complicated at all, allowing seamless interaction with respondents. I am particularly impressed by its data analysis capabilities. Discuss allows me to easily ask specific questions and analyze the compiled data efficiently, which not only provides insightful information but also saves me an enormous amount of time. This time-saving aspect is incredibly valuable as it frees up time for other important tasks. Moreover, the initial setup was very easy, which made the transition to using Discuss smooth and hassle-free. Overall, Discuss significantly aids in conducting qualitative research interviews and analyzing data, enhancing both productivity and efficiency. **What do you dislike about Discuss?** Nothing really. It might be helpful to have a tech accessible during the entire interview. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to streamline qualitative research interviews and data analysis. It saves me time by simplifying data review and it's easy to interact with respondents. I appreciate its simplicity, ease of use, and the ability to ask specific questions about the compiled data. I believe respondents find it easy to access as well, which is always important. **Official Response from Jackie Holiwell:** > Hi Natalie, Thank you for such a generous review. We’re happy to hear how easy Discuss has been to pick up and use, from setup through interviews and analysis. Saving you time while keeping the research process simple is exactly what we aim for. It’s especially nice to hear that both you and your respondents find the experience approachable. When the technology stays out of the way, better conversations tend to follow. We also appreciate the note about having tech support available during interviews. That’s helpful feedback and something we continue to think about as we improve the experience. Thanks again for sharing how Discuss fits into your workflow! ### 11. User friendly and efficient platform for focus groups and IDI's **Rating:** 4.5/5.0 stars **Reviewed by:** Gisella L. | Senior Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Discuss?** The platform itself is very intuitive and easy to use. The project tech support team is consistently responsive and helpful, ensuring everything on the back end runs smoothly. They make sure respondents have strong connections and help them to connect if they don't. Their AI generated transcripts are also high quality, helps to make analysis easier and more efficient. Respondents can complete homework or prework on the platform which allows responses via text, photo and video. All is stored in one convenient place. When there is an issue customer service addresses it promptly. **What do you dislike about Discuss?** I have had some resolution issues showing stim, but have resolved by using share screen instead of uploading files to the platform. This could be improved. **What problems is Discuss solving and how is that benefiting you?** Provides a platform for (our clients) brands and companies to obtain consumer insights to solve their business problems quickly and efficiently. - enables reaching consumers across wide geographies within the US as well as other countries -streamlines respondent scheduling, moderation and analysis - provides centralized storage for projects **Official Response from Jackie Holiwell:** > Hi Gisella, Thank you so much for your thoughtful review and for sharing your experience with Discuss! We’re thrilled to hear that you find the platform intuitive and efficient, and that our tech support team and AI transcripts are helping streamline your work. It is also great to know that the ability to capture text, photo, and video responses in one place is adding value to your projects. We appreciate your feedback about the stim resolution challenges. While it is good to hear you found a workaround, we want to make sure this works seamlessly for you. Please reach out to your Discuss rep to work with you on improvements that enhance your workflow. Thank you again for trusting Discuss to support your focus groups and IDIs. We are grateful to be part of your insights process and are committed to continually improving your experience! ### 12. Intuitive UI for Qualitative Research, but Scheduling Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** David E. | Sr. Director, Custom Research, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Discuss?** The user interface is exceptionally easy to use and flexible for all qualitative purposes--from IDIs to full online focus groups. **What do you dislike about Discuss?** The scheduling system poses logistical issues for some projects. For instance, in cases where clients are recruiting/scheduling using Calendly, we can't generate participant links in advance for them to send right away; instead, we have to schedule then update the session invite. **What problems is Discuss solving and how is that benefiting you?** Discuss is my preferred platform for qualitative research for two practical reasons: 1) it has the best--easiest, most convenient--client backroom and 2) the quality of the transcripts is considerably better than those generated by Zoom or Teams. The former aspect of the platform solves a key logistical problem while the latter solves a backend/analytical issue. **Official Response from Jackie Holiwell:** > Hi David, Thank you for the thoughtful feedback. We’re so glad to hear that you find Discuss intuitive and flexible for your qualitative research, and that our backroom experience and transcript quality stand out compared to other platforms. Thanks for sharing your experience with the Calendly links. Feedback like yours helps us see where the process can be improved. Please reach out to your Discuss representative to talk through your experience in more detail. We’d love to explore ways to make scheduling easier for you. ### 13. Easily Integrates into My Workflow with User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Olga G. **Reviewed Date:** November 04, 2025 **What do you like best about Discuss?** I found that setting up Discuss was incredibly easy and user-friendly, allowing me to get started in just a few minutes. Its intuitive interface made it effortless to navigate. The platform was exceptionally beneficial for my project as it facilitated easy navigation through interview questions displayed on the screen, which was extremely useful during discussions. I appreciate Discuss's resemblance to Teams meetings but with additional features, such as the ability for me, as a moderator, to independently leave or end sessions for all participants—a feature that greatly aids in managing discussions. Additionally, I value the platform's interactivity, which I find crucial during challenging business calls, as it enables me to discreetly manage aspects of the conversation. Furthermore, I would love for Discuss to be integrated into my daily routine, as its features would be highly beneficial on a regular basis. **What do you dislike about Discuss?** There is nothing I dislike **What problems is Discuss solving and how is that benefiting you?** I find Discuss beneficial for remotely navigating discussions with questions on-screen. It simplifies interviews and business calls, improving my efficiency and providing anonymity for taking notes. **Official Response from Jackie Holiwell:** > Hi Olga, Thank you for sharing such a thoughtful review. We’re thrilled to hear that Discuss was easy to set up and that its intuitive design made your project run smoothly. It’s wonderful to know the on-screen questions, moderator controls, and interactive features have helped you manage discussions more efficiently and confidently. We love hearing that you’d like to make Discuss part of your daily routine. If there are ways we can help you get even more out of the platform, please reach out to your Discuss representative. We’d be happy to talk through your workflow and explore how Discuss can continue to support your work. Thank you again for your kind words and for choosing Discuss! ### 14. Streamlined Consumer Insights, But Needs Better Labeling **Rating:** 4.5/5.0 stars **Reviewed by:** Izzy T. **Reviewed Date:** November 03, 2025 **What do you like best about Discuss?** I really like using Discuss for several reasons. First, it's an incredibly easy way to connect with consumers and gather insights, especially valuable for exploring the experiences of pet parents. This connection is essential for understanding the consumer journey and thinking about future innovations. I also find Discuss to be super efficient and it significantly reduces the workload that typically follows an interview, freeing up my time for other tasks. The ability to view previous interviews in an easy format is invaluable. I appreciate that Discuss provides transcripts and AI-generated summaries which help in capturing key moments effectively. Furthermore, I love how it automatically displays questions on the side of the screen, ensuring that all the right questions are asked throughout the interview process. This functionality makes the user experience smoother and helps in maintaining focus during discussions. **What do you dislike about Discuss?** I found it confusing when setting up my account because initially, I only had view access to past interviews conducted by my business but couldn't locate my upcoming interview. It wasn't until I clicked a diary invite in my Outlook calendar that I found where my interview link was. Additionally, during calls, it was very confusing to distinguish between participants as there were no labels indicating whether someone was an interviewer, moderator, or pet parent. This led to misunderstandings about who was who during the session. **What problems is Discuss solving and how is that benefiting you?** I use Discuss to connect with real pet parents, gaining insights into their experiences, which benefits my work on consumer experience and future innovations. It's efficient, minimizes post-interview workload, and provides useful transcripts and AI summaries. **Official Response from Jackie Holiwell:** > Hi Izzy, Thank you for sharing your experience and for such a thoughtful review. We're so glad Discuss is helping you connect with pet parents and gather insights more efficiently. It’s great to hear that the transcripts, AI summaries, and on-screen questions are making your research smoother and saving you time. We also really appreciate you pointing out the challenges with labeling during sessions and the initial setup confusion. That sounds frustrating, and your feedback helps us see where we can make things clearer for you and your team. Please reach out to your Discuss representative so we can talk through your experience and find ways to improve it together. Thanks again for taking the time to share your thoughts and for trusting Discuss with your research! ### 15. Smooth User Interface, Excellent for Interviews **Rating:** 4.5/5.0 stars **Reviewed by:** Samik G. **Reviewed Date:** October 29, 2025 **What do you like best about Discuss?** I find Discuss to be incredibly valuable for conducting interview sessions with pet parents for my organization. The platform provides a wonderful experience with its remarkably smooth interface. The UI and UX are particularly outstanding, making the navigation and management of tasks effortless. Setting up Discuss was a breeze, with the team efficiently handling scheduling through calendar invites, ensuring seamless account creation and easy navigation. Discuss excels in connecting us with potential customers globally, across different continents and time zones, effectively facilitating meaningful conversations. This ability to bridge distances is crucial for our business, and Discuss greatly contributes by being smooth and efficient. The platform's advanced features, such as capturing highlights and generating AI summaries of conversations, add significant value to our operations. Additionally, the support from the Discuss tech team is commendable, enhancing our overall experience and ensuring everything runs smoothly. The platform's ability to provide smooth UI interfaces and right moderators further supports our business needs. The decision to use Discuss was clear-cut due to its superior reviews and evident UI UX smoothness, making it an obvious choice without considering alternative vendors. Overall, Discuss stands out with its advanced functionality and ease of use, which are highly beneficial for our organization. **What do you dislike about Discuss?** I think just the general loading time of the platform can be faster. **What problems is Discuss solving and how is that benefiting you?** Discuss connects us globally with potential customers, enhancing our business with smooth UI, helpful tech support, and advanced features like AI-generated summaries and video capture. **Official Response from Jackie Holiwell:** > Hi Samik, Thank you for such a thoughtful and detailed review. We're thrilled to hear that Discuss has made it easier for your team to connect with pet parents around the world and that the platform’s smooth interface, AI summaries, and video capture features are adding real value to your work. It’s wonderful to know that setup and scheduling felt seamless and that our support team has been able to enhance your experience. We also appreciate you mentioning the loading time. We understand how important speed is when managing interviews, and we’re always working to make the platform faster and more responsive. Please reach out to your Discuss representative to share a bit more about what you’re seeing. We’d love to learn more and ensure your sessions run as efficiently as possible. Thank you again for choosing Discuss and for sharing your experience with us. ### 16. Discuss.io is my go-to platform partner for online research **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie R. | Owner, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Discuss?** Discuss is easy to use and customer service team is VERY responsive answering questions and alway pleasant to work with. Platform is easy to navigate from beginning to end and I use for all my online studies. **What do you dislike about Discuss?** Honestly, nothing comes to mind that I do not like about the service. **What problems is Discuss solving and how is that benefiting you?** DIscuss is a reliable platform which give peace of mind when executing online research. **Official Response from Kendra Gray:** > Hi Jackie, Thank you for your kind review! We’re thrilled to be your go-to partner for online qual and so glad to hear the platform’s ease of use and responsiveness of our team have made a positive impact on your experience. We strive to make every step of the research process smooth and efficient, and it’s fantastic to know you’re finding value across all your online qual studies. Thanks again for trusting us with your insights! ### 17. A Gold Standard in Online Qualitative Research **Rating:** 5.0/5.0 stars **Reviewed by:** Greg H. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Discuss?** The Discuss platform has become the go-to platform for all of my clients, and for good reason. The platform's features are designed for research from the ground up and make conducting qualitative research feasible on a global scale. Discuss' feature set enables all manner of virtual qualitative exercises, including concept evaluation, launching polls, screen sharing, participant mark-up, and many more. On top of all this, the platform is incredibly solid and runs well on a wide variety of devices and with varying strengths of bandwidth. Beyond this is the rapidly evolving Genie AI platform, which enables a wide range of ways of leveraging their AI engine to directly address key research questions, query any segment of participant for granular insights. And it can do so at scale for any global market via auto transcription of interviews conducted in a wide range of languages into English. My experiences of using Discuss for participant recruitment have also been excellent, and the quality of their participants are consistently strong and on-target. The thing that really separates Discuss, however, is the platform's excellent real-time session support. They ensure each participant's connection, audio, and video are solid prior to each session, and play an important role in ensuring every session runs smoothly. Since beginning to use Discuss in 2019, I've gotten to the point that can't imagine doing my work without it. It enables me to work efficiently and in markets I couldn't have imagined even a couple of years ago. In my opinion, Discuss is the gold standard for online qualitative research. **What do you dislike about Discuss?** While Discuss excels in nearly every aspect, one enhancement that could elevate the experience even further is the integration of background noise cancellation for both moderators and participants. This feature would significantly improve audio clarity during group sessions, especially when participants are in noisy environments. It would also reduce the need for frequent muting, allowing for more natural and uninterrupted conversations. **What problems is Discuss solving and how is that benefiting you?** Discuss is disrupting in-person qualitative research for approximately 85% of research challenges. Not only does it save clients' money versus pursuing in-person research, but the convenience of the platform makes it easier for consumers to participate (which improves participation rates and reduces recruiting and incentive costs). **Official Response from Jackie Holiwell:** > Hi Greg, Thank you for such a thoughtful and detailed review! We're glad to hear that Discuss has become such a trusted part of your work since 2019. Hearing how the platform helps you reach new markets and run research you could not have imagined a few years ago is exactly why we do what we do. It is especially wonderful to hear your callouts around Genie AI, participant recruitment, and our live session support. Those are areas our team puts a lot of energy into, and it is great to know they are making a difference for you. We want every session to feel seamless so you can stay focused on the research itself. And thank you for the great suggestion around background noise cancellation. You are right, clearer audio makes for better conversations, and feedback like this helps shape where we go next. We are grateful to have you in the Discuss community and excited to keep supporting you and your clients as you unlock new insights around the world! ### 18. Review of Discuss **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Discuss?** Discuss is an excellent platform for research, both focus groups and one-on-one interviews. The ease of project set-up, onboarding respondents and live support during groups are particularly useful. **What do you dislike about Discuss?** There are two areas which would be useful to improve. Firstly, schedule set up: you should be able to schedule interviews in the local time zone, the calendar should start on a Monday rather than a Sunday, and a 24-hour clock would be more helpful than the AM/PM system. Secondly, during the session you should be able to toggle a chat notification sound, as currently it is easy to miss a message. **What problems is Discuss solving and how is that benefiting you?** Discuss is essential to the work we do. We could not conduct our qualitative research function without it. **Official Response from Jackie Holiwell:** > Thank you for sharing such a thoughtful and practical review. It is clear how deeply Discuss is woven into your research work, and we are glad the platform makes it easier to run focus groups and one on one interviews, from setup through live support. Thank you for your feedback on scheduling and in session notifications. Time zone handling, calendar conventions, and chat alerts are small details on the surface, but they have a real impact when you are running live research and juggling multiple sessions. It can be frustrating when those moments add friction. If you have not already, we would encourage you to share this feedback directly with your Discuss rep. They can make sure it is captured with the right context and connect you with our product team as these areas continue to evolve. Hearing this feedback straight from customers helps us prioritize improvements that reflect how research actually gets done. Thank you again for trusting Discuss with such an important part of your work! ### 19. Discuss is a great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lora R. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Discuss?** I think it's a great platform. It has integrated with our system perfectly and we're able to use it the way we want. **What do you dislike about Discuss?** The only one thing that I would improve on is to educate your staff a little bit more in the customer service area **What problems is Discuss solving and how is that benefiting you?** The business problem that discuss is helping me to resolve is having a quality conversation with no breaks in the audio video. That's a very important aspect when doing a group discussion is being able to hear and see everyone without them cutting in and out and I found that this platform creates an excellent window to be able to have that group discussion with no interruptions. When having group discussions part of being able to have a positive group discussion is being able to hear and see everybody, even somebody nodding their head without having to say anything let you know that they agree with what you're saying which is why the audio and video part is so important. **Official Response from Kendra Gray:** > Lora, Thank you for the 5-star review! It's wonderful to hear about the quality in-depth discussions you've been able to conduct on the platform and that the support team was able to enhance your experience with the tech checks. We appreciate your feedback regarding the opportunity for more user training and instruction. We're very excited to be launching, Discuss University, later this month -- a virtual launchpad for resources, help guides, trainings and more. Please stay tuned as once it's live, we hope you will sign up. It will be an incredibly valuable resource for you and all users! Thank you again for choosing Discuss and for sharing your positive experience. We look forward to continuing to help you gain human-centric insights from your group discussions. ### 20. Valuable Tool for Market Research, But Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Aika S. **Reviewed Date:** November 03, 2025 **What do you like best about Discuss?** I find Discuss incredibly useful for conducting studies in our market research company. The platform is particularly advantageous for facilitating online, one-on-one studies involving moderators, observers, clients, and team members. From a functionality perspective, the 'Technical Check' feature stands out as it significantly saves our time by ensuring participants complete necessary checks beforehand, thus avoiding any technical hiccups during the study. Moreover, I appreciate the capability of observing participants, which allows me to monitor if any participant encounters connectivity issues. These features collectively enhance our overall research process and efficiency. **What do you dislike about Discuss?** I would like it to be more affordable because it was expensive during the last study. The pricing seemed high, especially for one-on-one sessions. **What problems is Discuss solving and how is that benefiting you?** I find Discuss helps us get answers from participants, conduct studies efficiently, and perform technical checks, saving time while ensuring smooth sessions. **Official Response from Jackie Holiwell:** > Hi Aika, Thank you for taking the time to share your experience. We're so glad to hear that Discuss has helped your team run one-on-one studies more efficiently and that features like the Technical Check and participant observation tools have made your sessions smoother. It’s great to know these aspects are adding value to your research process. We understand your feedback on pricing and know that cost is an important factor when planning studies. Please reach out to your Discuss representative to explore options that might better fit your team’s needs and usage. Thank you again for sharing your perspective and for trusting Discuss with your market research work. ### 21. Simple, Easy-to-Use Platform with Reliable Tech Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bill M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Discuss?** The platform is simple and easy to use. Having a tech person available to handle any issues is a real blessing. **What do you dislike about Discuss?** There's nothing to dislike - no issues, no problems means everything works well. **What problems is Discuss solving and how is that benefiting you?** Discuss makes it easy to get team members together and get respondents for marketing research interviews. **Official Response from Jackie Holiwell:** > Hi Bill, Thanks for sharing your feedback, we really appreciate it. It’s great to hear the platform feels straightforward to use and that the tech support team has been there when needed. Glad to know everything’s been running smoothly for you, and that Discuss is helping you easily bring teams and participants together for your research! ### 22. Discuss.io Qualitative Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Discuss?** Discuss gives me the ability to easily keep track of my projects and see an overview of them. It allows for easy end-client user experience to observe research **What do you dislike about Discuss?** The platform presents a learning curve that can impede broader adoption and scalability. As a result, both staff and end-clients who wish to take part in discussions are required to undergo at least an initial walkthrough. **What problems is Discuss solving and how is that benefiting you?** This platform significantly reduces the time required to analyze qualitative data and prepare client deliverables, all within a single integrated solution. **Official Response from Kendra Gray:** > Hi Samuel! Thank you very much for the review! We're so glad Discuss is providing you with a valuable overview of your projects and helping you streamline your data analysis and client deliverables. That's fantastic to hear! We appreciate your honest feedback regarding the learning curve. Have you heard of Discuss University? It offers on-demand platform training and resources to help you feel comfortable and confident in navigating Discuss to get the most out of the platform, reduce the learning curve, and ultimately drive broader adoption of the platform! If you'd like to learn more about DiscussU, please don't hesitate to reach out to your Discuss account manager. We're here to support you every step of the way. Thanks again for your review! ### 23. Consumer Insights Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony R. | Consumer Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Discuss?** Research managers are great to work with. Discuss is a great solution for in-house research teams. **What do you dislike about Discuss?** Research services was able to find hard to find audiences and screeners. Allowed for review and re-fielding if there any unusual respondents. Very good service for the investment. **What problems is Discuss solving and how is that benefiting you?** Bringing consumer context to our business. **Official Response from Kendra Gray:** > Anthony, thanks so much for the 5-star review! We're thrilled the platform is helping you more easily bring consumers into your business decisions —this is the ultimate goal! And its great to hear that our customer support team is making a difference in your experience as well. We understand that pricing is always a consideration, and we appreciate your acknowledgment that Discuss' features and service make it a worthwhile investment. If you have any further questions or need any assistance, please don't hesitate to reach out to your dedicated Customer Success Manager. Thank you again for choosing Discuss! ### 24. Intuitive Platform with Some Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Discuss?** I appreciate the different features of the Discuss platform, particularly the discussion guides, tags, and the AI. The ease and clarity of accessibility make using the platform very pleasant, especially for navigation in the context of optimized qualitative study. **What do you dislike about Discuss?** Observers cannot access the features to assist moderators. They cannot check the discussion guide questions and cannot tag. **What problems is Discuss solving and how is that benefiting you?** Discuss facilitates navigation for an optimized qualitative study. I appreciate the discussion guides, the tags, and the genius for their ease and clarity of accessibility. **Official Response from Jackie Holiwell:** > Thank you for sharing this feedback. We’re really glad Discuss feels easy to use and flexible for your consumer studies, and that training and live support help your team feel comfortable going into sessions. For the Personal Meeting Room, moderators who are project owners, editors, or collaborators with a seat can open the room anytime from the project overview. If not, someone on the project with access can start the room and share the link so the moderator can test things ahead of time. Feeling prepared before a live session makes a real difference, and we want to support that! If you’d like to talk through this further or explore the best setup for your team, please reach out to your Discuss representative. They’ll be happy to help! ### 25. Seamless Qualitative Data Collection Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Thandiwe S. | Senior Operations Manager - Qual, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Discuss?** The ease of use for respondents and clients. It really makes the setup of sessions so easy, I dont have to wrry about observers and respondents interacting. I dont need to worry about client data being compromised and respondents feeling intimidated by seeing a lot of observers on the call. I love the translation functionality, the support team has been exceptional and has made running a project so easy! It is easy to setup, implement, update and run the sessions. **What do you dislike about Discuss?** There's no specific thing. The system really works well for my needs. **What problems is Discuss solving and how is that benefiting you?** It's solving the ease of setting up sessions, setting up translations for online sessions without multiple invites, protecting client info and respondents from client/observer influence. It's also helping with speeding up reporting with good transcripts and the possibility of doing first level AI analysis. **Official Response from Jackie Holiwell:** > Hi Thandiwe, Thanks for the review! We're thrilled to hear Discuss is helping make your qualitative research smoother, safer, and easier to manage! Reducing complexity, protecting privacy, and enabling seamless translation are exactly what we aim for. It's also great to hear our support team and AI tools have helped speed up your process and reporting. That's the kind of impact we love to see! We appreciate you being part of the Discuss community and look forward to supporting your next project! ### 26. User-friendly with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Serenity B. | Project Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Discuss?** Discuss has a great user interface, a library of resources, and active support. It allows a lot of manual input while also offering automation and support when needed. It brings together the moderator, project manager, recruiters, and viewers in a very cohesive way. It integrates with Google and Outlook calendars, which helps a ton. **What do you dislike about Discuss?** There's nothing I don't like. I have had some miscommunication during project setup. I'm not always sure which settings to toggle on and off and what it will mean for the project overall. I'm learning with experience. You have to think really thoughtfully about what access each team member will need, and it's been somewhat of a juggling act to nail down who does what (who will send respondent invites, etc.), but we're getting it, and the support is great. **What problems is Discuss solving and how is that benefiting you?** Easy collaboration between us, our clients/observers, and our recruiters. I absolutely love how easy it is to find the right links for everyone, access recordings, and see the upcoming schedule. **Official Response from Kendra Gray:** > Hi Serenity, Thanks for the review! And for calling out some of the ways Discuss is helping your whole team work better together! Whether its moderators, recruiters, clients/observers, we've built the platform to bring everyone and everything into one space that makes it easy. So glad to also see that the calendar integrations has been helpful as well. Regarding the ways to use the platform, we'd strongly encourage you to reach out to your dedicated Discuss representative to learn more about how to maximize the platform for your unique use cases! Appreciate you being part of the Discuss community and for sharing what’s working, and what we can keep improving. ### 27. would definitely recommend it **Rating:** 5.0/5.0 stars **Reviewed by:** MELISA F. | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Discuss?** it was easy to use and very user friendly **What do you dislike about Discuss?** i couldn't use my bluetooth headphones for some reason :( **What problems is Discuss solving and how is that benefiting you?** I don't see any problem. **Official Response from Jackie Holiwell:** > Hi Melisa, Thank you for the recommendation and for sharing your experience. We’re glad to hear you found Discuss easy to use and user friendly. Creating a smooth, intuitive experience for participants is a priority for us! Bluetooth headphones should work with Discuss, so the issue you ran into may have been related to device or browser settings. Our support team is always happy to help troubleshoot in real time if that comes up again. Thanks again for taking the time to leave a review. We appreciate the feedback! ### 28. Still an Awesome panel would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey Kerby T. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Discuss?** I really like the thoughtful design and ease of use. Format made it easy to follow presentation while still keeping up with everyone else in the group. Tech support was a;so awesome **What do you dislike about Discuss?** Did not have any besides a bit of latency issue at the very end which I attribute to My own wifi **What problems is Discuss solving and how is that benefiting you?** Group panel discussion went smoothly and efficently **Official Response from Jackie Holiwell:** > Hi Stacey, Thank you for the kind review and for recommending Discuss! We’re glad to hear the panel experience felt easy to follow and well designed, especially in a live group setting. That balance is something we spend a lot of time refining. It’s also great to hear our tech support team was helpful. They’ll appreciate the shoutout. And thank you for calling out the latency at the end. We know connectivity can vary by environment, and we’re always working to make sessions as smooth and resilient as possible. We appreciate you taking the time to share your experience! ### 29. Easy Invites and Unique Role Links Make Moderation Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Discuss?** easy to invite people; unique links for moderator, observers, and participant. Easy for moderators to observe and have discussion, and participant does not know **What do you dislike about Discuss?** When I screen share, I need to view 2 screens. This should be better integrated. **What problems is Discuss solving and how is that benefiting you?** remote unmoderated research - discuss enables us to do this easily **Official Response from Jackie Holiwell:** > Thank you for the kind words and honest feedback. We’re glad the unique role links, invite flow, and back room capabilities are making moderation feel seamless. We’ve noted your screen sharing feedback. We would love to understand your exact workflow so we can prioritize the right fix. Please reach out to your Discuss rep to chat about this further! Thanks for helping us improve Discuss! ### 30. Exceptional Support, Seamless Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rafaella C. **Reviewed Date:** December 15, 2025 **What do you like best about Discuss?** I like that there is always a tech support person to help. I also appreciate that the microphones and cameras always work. The initial setup of Discuss was very easy. **What do you dislike about Discuss?** I find that iPad users cannot screenshare on Discuss, which is a bit frustrating. **What problems is Discuss solving and how is that benefiting you?** I use Discuss for screensharing and communicating in HCP market research. I like that there's always tech support available, and the microphones and cameras always work. **Official Response from Jackie Holiwell:** > Hi Rafaella, Thank you for sharing your experience. We’re glad setup felt easy and that having live tech support available gives you confidence during sessions. Reliable audio and video matter, especially in HCP research. For iPad users, screen sharing works through the mobile screen sharing option rather than standard desktop sharing. If you haven’t tried that yet, it may help. We also recommend talking it through with your Discuss representative, who can help make sure everything is set up smoothly for your sessions. Thanks again for taking the time to share your feedback! ### 31. Great for Honest Feedback, Needs Smoother Speaker Transitions **Rating:** 3.5/5.0 stars **Reviewed by:** Yolonda S. | Senior Marketing Support Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Discuss?** I liked that was able to hear the unihibited opinions of our members. **What do you dislike about Discuss?** There need to be a better way to move people along so others can speak. **What problems is Discuss solving and how is that benefiting you?** They are helping to solve member issues based on their feedback to the questions presented. **Official Response from Jackie Holiwell:** > Hi Yolonda, Thanks for sharing your experience. I’m glad you were able to get open, honest feedback from your members! It’s also good to hear the platform is helping you address member issues through their feedback. If you want to build on that, your Discuss rep can help you shape an approach that fits your goals. Your note about keeping conversations moving is helpful. If you’re open to it, your Discuss rep would be glad to learn more about the moments where the flow felt slow and share a few ways to keep the group moving naturally. ### 32. Great platform for conducting qual research either IDIs or groups **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2022 **What do you like best about Discuss?** Their AI transcripts are pretty good. Their support is pretty reliable and always a big help. **What do you dislike about Discuss?** More build out diary study options. It still feels limited and not the best on the market. **What problems is Discuss solving and how is that benefiting you?** The platform is clean and simplified and is more reliable than others in this category. They offer NDA uploads, direct calendar links to participants, access for end clients to video recordings, and pre task capabilities. The tech support offering is also a game changer. **Official Response from Kendra Gray:** > First and foremost, thank you for choosing Discuss! Secondly, thank you for this review! It's really wonderful to hear that Discuss stands out among the meeting platforms you've tried and checks the boxes for you both in terms of features/functionality and in providing you with the services, like tech support, you need for your research to be successful. It's so great to hear that you're loving the GenAI tools as well, there's some very big enhancements coming on that front very soon, so stay tuned. We hear you on the screen sharing—it’s super important for research, and we're constantly working to make everything smoother and more reliable, so your feedback is super helpful. It’s fantastic to hear that Discuss is making your research process simpler and more reliable, even when you’re working on a global scale. We're here to keep things running smoothly for you, so don’t hesitate to reach out if there’s anything more we can do. ### 33. Easy to Use Platform That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Discuss?** the easiness of usage of the platform, very intuititive **What do you dislike about Discuss?** limited number of assisted services, most of DIY **What problems is Discuss solving and how is that benefiting you?** availability of consumers to get quick answers to urgent business questions **Official Response from Jackie Holiwell:** > Thanks for taking the time to share your feedback. It’s great to hear the platform feels intuitive and easy to use, and that it’s helping you get quick answers from consumers when timing matters most. That’s exactly what we aim for. We’d really value more detail on the types of assisted services you’d like to see. Feel free to reach out to your Discuss rep so we can better understand your needs and explore how we can support you further. ### 34. Great for observing research interviews - good user interface and minimal system/set-up requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Karan K. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Discuss?** Biggest upside was the ease of use. There were no mandates on setting up an account and going through any lengthy authentication process. I could simply click on a meeting link provided by my agency, enter my email and join as an observer. I also liked the user interface and the fact that it had some features such as backroom chat to provide feedback to the facilitators. The tools used by facilitators to record major takeaways were well integrated, and quite intuitive. **What do you dislike about Discuss?** Minor point, but the video resolution could be further improved. Also, could include an option of seeing live subtitles. **What problems is Discuss solving and how is that benefiting you?** Listening in to conversations live and sharing feedback with interview facilitators without being evident to participants. **Official Response from Kendra Gray:** > Thanks for the review! We're glad to hear that jumping into a live session was easy, just how it should be! Also appreciate the shoutout on the backroom chat and tools for observers. We built those specifically to support smoother, more collaborative sessions and it's great to hear they're hitting the mark. Regarding the live subtitles/captions, we do have a workaround we recommend through Google Chrome's built in live captioning, which you can enable in your browser settings. Here's a help article with more detail on how to set it up: https://discussio.zendesk.com/hc/en-gb/articles/29402552371217-September-2024-Release-Notes#h_01HQJZFDS2VREC6XSQXRBF5QKP Thanks again for sharing your experience! ### 35. An Agile, Versatile and Effective tool to learn more about our consumer **Rating:** 5.0/5.0 stars **Reviewed by:** Christina M. | Senior Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Discuss?** Discuss.IO has been a game-changer for gathering quick, meaningful consumer insights. The platform makes it incredibly easy to connect with real people in real-time, which has been invaluable for testing consumer perceptions of our industry and our brand. We get to talk to our customer in a 1:1 forum, while others can observe, and Discuss will handle the incentives. I like that Discuss let's us focus on the research and they handle the managerial bits. What really stands out is the real-time collaboration—teams can join live sessions, observe, and adjust strategy on the fly. Compared to traditional focus groups, Discuss.IO is not only faster but also more cost-effective. If you're looking for an agile, efficient way to bring the voice of your customer into your advertising decisions, this platform is worth considering. The global reach is a huge plus, allowing us to validate ideas across different markets effortlessly. The AI-powered analysis also helps synthesize key takeaways quickly, saving time on research synthesis. Genie AI is also an amazing feature. Genie is a bit of a collaborator and works with me on every phase of the project, but especially through the analysis phase. The AI is essential from the start of the project when setting up the guide and the tags, to the last phases of the project when analyzing interviews for insights. Customer support is always a plus. I'm always pleased to talk with the Discuss team and trust they the best interest of the product and our brand in mind. **What do you dislike about Discuss?** Some of the downsides are how slow the edits can go. You can run an interview and cut a video in the same platform, which is a major upside. The downside can be the quality of the edit because we're not using an intelligent software like Adobe. It does what it can though! I would say that is the only room for improvement. **What problems is Discuss solving and how is that benefiting you?** They're helping us learn more about our complex consumer. The brand I work on is B2B so it's vital to recruit reputable respondents to gain insight into our complicated world of ad tech. It benefits us because we take these learnings and apply them to our marketing. ### 36. Easy To Use Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Discuss?** 1. Easy to set book / set up / program 2. The dashboard page - clean, simple 3. Simple fields 4. Smooth transmission 5. Availability for the recruiter to use & limit their access to recruits **What do you dislike about Discuss?** 1. Need to add a program so a reminder email goes out to the clients and respondent(s) 1-2 hours before their scheduled appointment 2. Need to be able to bulk import viewers (with their viewing status) - maybe an Excel sheet - waste of time typing manually when there are 10-20 members to upload 3. Adding members as viewers to a scheduled group or IDI - add the option to check all box or besides manually checking names (per group or IDI) 4. Edit invitations so more visually appealing and tailored to specific groups of observers (team members vs. clients vs. support people outside of research company) 5. Customer Support: Live help button (not an AI auto bot that doesn't react specifically to a question - send article links isn't always the answer as the links need to be scrolled through and may not answer the question) 6. Not sure there is a quick & easy access to pull respondents from a group or IDI as a pay & send or if they don't qualify after introduction **What problems is Discuss solving and how is that benefiting you?** Qualitative Research projects **Official Response from Jackie Holiwell:** > Hi there, Thanks so much for your review. We are so happy to hear that you find Discuss easy to set up and the dashboard makes it simple to keep your projects running smoothly. That is exactly the experience we want for our customers! Your suggestions around reminders, bulk viewer uploads, and invitations are really helpful. Feedback like this gives us clear ways to make the platform even better for you and your team. If you ever want to talk through these ideas in more detail, your Discuss representative would love to connect. We truly appreciate you taking the time to share your thoughts and are so glad to have you in the Discuss community! ### 37. An excellent platform for qualitative research **Rating:** 5.0/5.0 stars **Reviewed by:** Ross M. | Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Discuss?** The tech support for our focus groups are extremely professional and proactive. They address any needs we have quickly and thoroughly and I couldn't ask for more from any of them. The platform is stable, clear, and highly effective, especially when coupled with a good recruit. Setting up focus groups is easy to do, particularly for frequent users or organizations that conduct lots of focus groups. I would highly recommend using Discuss.io to anyone interested in conducting any kind of qualitative research. Of all the platforms my firm has used, they are by far the best. I cannot recommend them highly enough. **What do you dislike about Discuss?** The transcription process leaves a lot to be desired. The AI software in general is not especially useful and can probably be dispensed with. The machine transcripts always need to be supplemented with human transcripts. **What problems is Discuss solving and how is that benefiting you?** Connecting with voters and discussing political issues. It gives us insights into the kinds of issues that do not easily appear on public opinion surveys. **Official Response from Kendra Gray:** > Hi Ross, Thanks so much for the 5-star review! It means a lot to us that you've found the platform to be reliable and highly effective, and that our live tech support team has delivered the kin of responsive, professional service you deserve. We're especially excited to be a part of your research in driving meaningful conversations, like your work connecting with voters on important political issues. We also really appreciate your honest feedback about the transcription and AI tools. You’re absolutely right that these features need to be as sharp and reliable as the rest of your experience. That’s why we’ve been hard at work innovating in this space. With our most recent release at the end of February, we introduced major improvements to our AI capabilities—including three AI Agents designed to automate the manual tasks of collecting, analyzing and presenting in-depth insights. We are confident that this will be a huge leap forward for our customers—but more importantly, we want these tools to be intentional, effective, and genuinely useful. If you're open to it, we’d love to invite you to be part of our innovation journey by beta testing some of our new AI Agents. Your insight would be incredibly valuable in shaping how we continue to innovate in these areas. Please reach out to your Discuss account manager if you're interested! Thanks again for your review, we’re so glad to support the important work you do. ### 38. Fast, Efficient, Quality, Value: Who said you can't have it all? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Discuss?** - Skilled people, always willing to help, and go beyond the standard to find ways to deliver against our specific needs - Friendly, and quick to respond, and even be proactive with new information and ideas - Slick platform, everything works really well, never any hiccups or problems - Tool fills a gap in our research portfolio with its speed and value **What do you dislike about Discuss?** - Overall the Moderators aren't excellent, but they are good enough **What problems is Discuss solving and how is that benefiting you?** - Helping us to improve our Creative Content during the development process and make it better - Getting our Marketing team and Organisation to think more about Customer needs - Giving us the opportunity to get research in to the budget discussion by removing time and cost constraints vs. other research options **Official Response from Jackie Holiwell:** > We’re really glad to hear the platform is delivering on speed, quality, and value, and that our team has been responsive and proactive in helping you meet your goals. It's great to know Discuss is helping bring the customer voice into creative and strategic decisions - exactly the kind of impact we aim for. We also appreciate your candid feedback about moderators. While it’s good to hear they’ve been solid, we know there’s always room to raise the bar. If you’d like to discuss what GREAT moderation looks like for your team or explore ways to better match your needs, your Discuss representative would be happy to connect! Thanks again for the feedback & for trusting us with your work. ### 39. User-Friendly Platform with Excellent Support and Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Discuss?** The platform was quite straightforward to use, offering all the essential features expected from this kind of service. Additionally, live customer support was on hand to assist and respond to any questions I had while using it. **What do you dislike about Discuss?** I didn't find anything to dislike. The only minor issue was that the moderator experienced some internet problems, but this did not appear to be related to the platform itself. **What problems is Discuss solving and how is that benefiting you?** Gain valuable insights into improving maintenance services for vehicle customers at dealerships. This can help enhance the overall customer experience and ensure that clients receive the best possible care for their vehicles. **Official Response from Jackie Holiwell:** > Thank you for sharing your experience. We're glad you found Discuss easy to use and that our live support team was helpful when you needed them. We appreciate you noting that everything ran smoothly, aside from the moderator’s internet issue. It's great to hear how you're using Discuss to improve maintenance services for vehicle customers. That kind of insight-driven work is exactly what we aim to support. Thank you for being part of the Discuss community. ### 40. Quick and personal tech support still exists! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill C. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Discuss?** If I remember correctly, I believe the rep's name was Kevin, but he was so pleasant to troubleshoot with. Usually you deal with a bot with such things so again chatting with a human made it way easier and less frustrating. We were able to solve the problem in no time which was another plus. 5/5 completely satisfied with the service. **What do you dislike about Discuss?** The only negative was when booking a respondent, I put the wrong date and immediately changed it after noticing it. Discuss.io notified me that we might incur a fee because the first day and time I put it was within 24 hrs of booking it, so because the change was "short notice," we run the chance of getting charged. **What problems is Discuss solving and how is that benefiting you?** Being after to bookmark important moments is huge and a time saver. The ability to send out tech checks, invites, and reminders and have dates and times saved has made the process seamless. We are doing in language interviews and having the live translator at the same time has been a huge game changer for us as we used to send out the videos to get translated to english. **Official Response from Kendra Gray:** > Hi Jill, Thanks so much for the review! Thrilled to hear you had such a good experience with your rep -- we always want to deliver an exceptional human touch that makes your experience smooth and easy, so it's great to hear that made a difference for you. It's also great to hear that the platform and solution itself has helped make your research more seamless and that the live translators are powering your global research. With some of our latest GenAI innovations from our winter release, you'll soon be able to receive English translations for every recording, clip, and highlight reel with just a few clicks so be sure to stay tuned. We apologize for the mix-up with the respondent booking process. Please reach out to your Discuss rep if you haven't already, and we’ll gladly work with you to resolve the issue and ensure you aren't wrongly charged a fee. Thanks again for sharing your experience and for choosing Discuss! ### 41. Great solution for virtual focus groups and IDIs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Discuss?** The virtual backroom is a game changer. Makes it almost the same as a in person focus group for the attendees. Transcripts are solid and the AI Genie feature produces good summaries. Easy to moderate and control the respondents and the backroom. **What do you dislike about Discuss?** Occasionally people have issues figuring out how to log in. Majority have no issue but since its not a common platform it take some people a second to figure it out. **What problems is Discuss solving and how is that benefiting you?** It allows us to do virtual focus groups and IDIs. It has a true backroom so business teams can engage without overwhelming the respondents. **Official Response from Jackie Holiwell:** > Thanks so much for the review! We're thrilled to hear the virtual backroom is making your focus groups feel as close to in-person as possible! Bringing stakeholders together without disrupting the flow is exactly what it's designed for. We appreciate the note on login - we're always looking for ways to make the experience even more intuitive. Thanks again for being part of the Discuss community! We're glad to be supporting your virtual qual work! ### 42. The best virtual Qual platform on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Greg H. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Discuss?** I have used Discuss and am extremely imperessed both with the company's technology as well as their customer experience. The technical support staff are friendly and helpful, ensuring each session goes off without a hitch. The technology works extremely well, and the back end analysis and insight tools save me many hours for every project. Can't recommend Discuss.io highly enough! **What do you dislike about Discuss?** My only wish is for a noise cancellation algorithm to be added to the audio to help reduce ambient noise coming into the interview and recording. Other than that, I'm very satisfied with the platform **What problems is Discuss solving and how is that benefiting you?** Discuss is making qualitative research far more efficient, cost-effective, and powerful. It allows me to focus more on the implications of the research and less on trying to manually synthesize hours and hours of interviews. **Official Response from Adam Mertz:** > Hi Greg, Thank you for your kind words! We're delighted that our technology and customer experience have made such a positive impact on your qualitative research projects. I always love hearing how it we're saving hours per project. Also, we understand the importance of minimizing ambient noise during interviews and recordings, and I'll talk with our head of Product on my team to include exploration in this for the future. Best, Adam Mertz, Chief Growth Officer ### 43. Effective, easy-to-use online interviewing **Rating:** 5.0/5.0 stars **Reviewed by:** Amy W. | Sr. Consultant, FEP Market Research & Insights, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Discuss?** It's easy to use the site, and the support people are a click away in case something goes awry. I've seen them successfully connect elderly and less-technical folks alike. The back-room chat feature is helpful for sharing info with the moderator. It's easy to use even for those who aren't terribly familiar with it. **What do you dislike about Discuss?** This isn't a ding on Discuss.io, but about online platforms in general; one's beholden to the quality of the respondent's connection. If he/she has less robust internet, then video might not be possible, but the audio portion will likely still work. There have been a few instances when the respondent just can't resolve his/her technical issues on the day of the interview, and we've had to reschedule/replace the respondent. **What problems is Discuss solving and how is that benefiting you?** Discuss provides voice of the customer feedback that helps us get to know our end users more effectively. And it enables all of us to listen in remotely (vs. having to travel to a central location). The audio files available after the fact are helpful for those with conflicts during the interview time. **Official Response from Kendra Gray:** > Hi Amy! Thank you so much for the 5-star review! It's so great to hear how Discuss is helping you get that all important VoC feedback easily and quickly! Also love to hear that you're finding the platform easy to use and that our support team has been a valuable resource for you. We understand your point about internet connectivity challenges. It's a common concern with online platforms. To help mitigate these issues, we highly recommend utilizing our tech checks before sessions. They're a great way to ensure your respondents' connections are stable and ready for the interview. Also, don't forget our live support team is always available to jump in and help troubleshoot any technical difficulties on the spot (sounds like you are already familiar with them!) If you'd like to chat more about these tech checks or any other ways we can further support your research, please don't hesitate to reach out to your Discuss account manager. We're always here to help! Thanks again for your feedback! ### 44. Discuss.io Review – A Powerful Tool for Qualitative Research **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Discuss?** We've been using Discuss.io as one of the primary platforms for qualitative research and have consistently found it to be a reliable and user-friendly solution. The tool enables us to conduct live interviews with participants across the globe, streamlining our end-to-end research process. Ease of use: The interface is intuitive for both moderators and participants. Scheduling, joining sessions, and navigating the platform is seamless. Live collaboration: Observers can join behind-the-glass, take notes, and chat with moderators without disrupting the session. Recording & transcripts: Sessions are automatically recorded with accurate, searchable transcripts—saving us time and improving post-interview analysis. Support team: Discuss.io’s support team is responsive, professional, and always ready to troubleshoot in real time. **What do you dislike about Discuss?** While generally stable, we've occasionally experienced minor connectivity issues, especially with international participants—though the team is quick to assist. It would be helpful to have deeper integrations with some of our other tools for a smoother workflow. **What problems is Discuss solving and how is that benefiting you?** Backroom functionality is very important for us. As well as screenshare and interaction **Official Response from Kendra Gray:** > Thank you for your detailed and thoughtful review! It's clear you're using Discuss to its full potential and we love hearing how its helping your team run global research with confidence and ease! We know how important it is to create a platform where moderators, observers, and participants can engage without distraction, and we're glad the live sessions and backroom experience are hitting the mark for you. And so great to hear that the transcripts are saving you time and improving your analysis processes! Appreciate your feedback on connectivity and integrations, too. Its great to hear that our live support team is quick to assist, that's exactly what they are here for! We'll be sure to share your feedback on integrations with our product team. If there are specific tools you'd like to see Discuss integrated with, I'd encourage you to reach out to your dedicated Discuss representative who can help share this info with our product team for discovery. Thanks again for being a part of the Discuss community, and for being our reason to continue innovating! ### 45. User-Friendly Interface, But Camera Blur Options Are Limited **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Discuss?** Easy to use, intuitive, super fast set up **What do you dislike about Discuss?** Limited camera blurring options, could be better, but audit great. **What problems is Discuss solving and how is that benefiting you?** Connecting with our product end users directly and informally **Official Response from Jackie Holiwell:** > Thank you for taking the time to share your feedback. We're glad to hear that you find Discuss easy to use and quick to set up. It’s great to know the platform is helping you connect directly with your product’s end users in a more natural, conversational way. We appreciate your note about camera blurring options. That’s helpful input, and we understand how important it is to have flexible privacy settings for different environments. Please reach out to your Discuss representative to talk through your experience in more detail. We’d love to better understand your needs and share the options available today, along with what’s coming next. Thank you again for using Discuss and for sharing your perspective. ### 46. Discuss.io - innovative and sophisticated **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Discuss?** Discuss has so many options for qualitative research. It's not just a polished interview platform, they also offer global respondent recruitment, moderator sourcing, and all of the other essential resources for a successful project. We have partnered with Discuss for a few years and are always impressed with their innovative capabilities. **What do you dislike about Discuss?** Some international markets are hesitant to use Discuss (vs Zoom or similar) because of either perceived connectivity issues or privacy concerns. **What problems is Discuss solving and how is that benefiting you?** The primary issue was the lack of a backroom with other platforms. Discuss provides all we need for this feature. We also lean in to the Discuss AI features as a valuable tool. **Official Response from Kendra Gray:** > Hi Melanie, Thank you for the review and your extremely kind words about Discuss! First of all, we love to hear that you're really leaning into our AI tools! They're such a great way to speed up your time to insights and take on some of those more tedious or manual tasks. Have you seen our latest product release? We just announced some very big innovations on the AI front! If you haven't gotten a chance to read it, you can here - https://www.discuss.io/press/spring-release-2025/ We understand your feedback regarding some international markets' hesitations about using Discuss. We have many security and privacy features in place, and are happy to chat more about them.We're also happy to provide resources and information to help alleviate any concerns your international teams may have. If you have specific markets in mind, we'd love to connect with you and see how we can help ease those concerns. Also just want to provide the link to our data privacy and security page if this can be useful for you - https://www.discuss.io/platform/market-research-data-privacy/ We're truly grateful for your partnership over the years and look forward to continuing to support your research needs. ### 47. The only video research platfrom worth using **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren S. | President (I also sit client-side in a contract role as a research director), Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Discuss?** Discuss.io is far and away the best video research platform available. I have tried many other platforms and discuss.io the best. The tech build is just smart and it is genuinely designed with research teams in mind. It has everything you could need in a platform and more. the interfaces for clients, recuriters, moderators and participants are all seamless and easy to use. The support teams are always helpful and prompt. I use it for every project, and refuse to go back. **What do you dislike about Discuss?** I'm not totally sold on the AI features yet. I'm excited to see how they continue to improve. I'd like an easier way to send recordings to clients without giving them full accounts. **What problems is Discuss solving and how is that benefiting you?** Discuss.io makes research easy and reliable. As a moderator discuss.io acts as my project manager keeping clients, participants, guides and stimuli organized. As a client, I love when agencies use discuss.io because I know they're intentional about technology and committed to creating a great user experience. **Official Response from Kendra Gray:** > Lauren, Thank you so much for the glowing review! We're thrilled to hear that Discuss is your go-to platform and that you’ve had such a positive experience with its design and functionality. We’re especially happy to know that it’s helping you stay organized, making research easier, and delivering a seamless experience for both your clients and participants. We've got a LOT of great AI innovation coming so stay tuned! Thanks again for making Discuss a key part of your projects—we look forward to continuing to support your work! ### 48. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra H. | Senior Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Discuss?** One of the things I love most about Discuss is the customer service. They are quick to respond and helpful. I know that I can count on them, and that gives me so much reassurance when running projects. Most of the time, I have clients on the back end, and it is so important that things run smoothly. I also love the training resources and the newly developed Discuss University. **What do you dislike about Discuss?** Occasionally, I get a tech for my session who does not go above and beyond. I will leave it at that. Right now, the discussion guide questions do not provide everything I am looking for, but I know they are working on this. Discuss is constantly making its product better by listening to clients. I have seen so many improvements in the last year! **What problems is Discuss solving and how is that benefiting you?** Discuss makes collecting data and providing insights to client so seamless. **Official Response from Kendra Gray:** > Sandra, Thank you so much for your kind words! It's great to hear that our customer service and training resources, like DiscussU, have made a positive impact on your experience. We’re committed to providing the support you need to ensure your projects run smoothly for you and your clients. We also appreciate your feedback on the tech support and discussion guide questions. We’re always working on improvements, and it’s great to hear that you’ve noticed the changes we’ve made. Please continue sharing your feedback because it really helps us shape our innovation and product strategy. Thanks again for sharing your thoughts and for choosing Discuss! ### 49. Senior Project Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy H. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Discuss?** It is very user friendly and has many great features for setting up IDI's and Focus Groups. The video recordings and transcripts are ready very shortly after the interview is complete which makes it great for when clients cannot observe live so they are able to view the recordings right away. **What do you dislike about Discuss?** For outlook invites it does not have an option to set a reminder so interviews could be missed. **What problems is Discuss solving and how is that benefiting you?** Having transcripts ready shortly after interviews are completed **Official Response from Kendra Gray:** > Cindy, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you're loving the platform and its features for your IDIs and focus groups. We also appreciate your feedback on global research projects - it’s great to hear that the platform is making it easier for you and your clients to access everything they need. We appreciate your feedback regarding the invite issues. I wanted to share that our engineering team has already implemented several updates to the email invite solution to further optimize this process and improve the overall user experience. Rest assured, we're constantly working on enhancements to ensure the platform is even better. Thanks again for your thoughtful review—we’re excited to continue supporting your projects! ### 50. Streamlined and intuitive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Discuss?** I really like the Tech Support folks. They are superior to those on other platforms. I also like how easy it is to get up and started, as the user interface is very intuitive. **What do you dislike about Discuss?** The quality of the automatic transcripts is not as good as some other software that I use. The platform also does not support large, integrated audiovisual files. Discuss says it can handle these, but I'm here to confirm it cannot yet. With many agencies moving to more rich-media stimulus formats, this is something Discuss will want to address soon. **What problems is Discuss solving and how is that benefiting you?** Other platforms either don't have a client back room, have poorer tech support, or are unreliable in terms of project management. Discuss addresses these issues. **Official Response from Kendra Gray:** > Thank you so much for your review! We're grateful for your feedback and are thrilled to hear that Discuss is making a difference in your work! It’s especially rewarding to hear your shoutout for our support team. We take great pride in being a true partner in your research journey, and it's wonderful to know our team has stood out in your experience. We really appreciate your honest feedback regarding the automatic transcripts . Our team has been investing heavily in AI innovation, and our most recent product releases included major improvements to our AI-powered transcripts, we hope you got to see this news! As for media handling, your feedback is being shared directly with our product team. We’re committed to ensuring Discuss is always future-ready for the types of media and research formats you're working with. If you haven’t already, we’d encourage you to reach out to your Discuss account manager so we can better understand the specific issues you’ve encountered and support you directly. Thanks again for your kind words and honest insights. We're grateful to have you as part of the Discuss community! ## Discuss Discussions - [Any fun Discuss.io "hacks" you can share? 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