Describe the project or task the product helped with:
Providing FSA/HSA benefits to our employees. Our current provider did not want to talk with us about our account details. With Discovery Benefits we heard directly from one of the top folks and we were on the red carpet from start to finish. Implementation was a breeze and someone was always checking with us to ensure everything was going to our liking.
What do you like best?
The ease of the program and the customer service: friendly, helpful, personable and FAST! Everything they do, they do well and with a personal touch. Employee concerns are rectified in no time. We have some folks that are not computer savvy and DB works with me to take care of their issues. They make everything easy.
What do you dislike?
Absolutely nothing. They excel in all areas.
Recommendations to others considering the product:
Sit down with them for an assessment and hear all they have to offer. Very personable and quick to resolve any issues.
What problems are you solving with the product? What benefits have you realized?
We needed another provider for FSA/HSA and these folks stood out.
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