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Chris B.

Songwriter and Recording Artist

Mid-Market (51-1000 emp.)

1/28/2019

"Great for sharing news, ideas, and updates"

4/5

What do you like best about Discourse?

The Discourse UI is clean and intuitive and very easy to get the hang of. Having had no prior experience with it, I was able to pick it up in a relatively short timeframe. Makes communication a breeze , and the customization options are wonderful for adding brand specific content. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

Honestly not much, some of our computers are a bit older so it definitely took some browser updates to bring them up to speed, but after that, it was smooth sailing. I guess I would say I'm not as in love with the mobile version as I am with the desktop version, but that's more personal preference. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

Try the trial first to see if it's a good fit for your group! Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

Discourse keeps us connected as an organization and makes it easy to update everyone on recent successes / useful tips for initiatives or programs we're all apart of. Review collected by and hosted on G2.com.

Response from André Sousa of Discourse

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Thank you for sharing your positive experience with Discourse, Chris! It's great to hear that you find the UI clean and intuitive, making communication easy and customization options wonderful for adding brand-specific content.

While you encountered some issues with older computers, it's good to know that once updated, Discourse was smooth sailing. It's also understandable that personal preferences may differ, such as with the mobile version.

I agree that trying the trial first is a good way to determine if Discourse is a good fit for your group.

It's great to hear that Discourse keeps your organization connected and makes it easy to update everyone on recent successes and useful tips. Thank you for taking the time to share your thoughts and experiences with Discourse!

Collin K.

Tax Intern

Accounting

Small-Business (50 or fewer emp.)

1/28/2019

"Discourse is a great software! "

4.5/5

What do you like best about Discourse?

One of the things that I like best is the ability to support other people in the same field of work. All of the discussion is useful, and anything negative is quickly corrected. All of the users seem to want to help one another in a friendly and helpful discourse. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

One thing that I dislike is that some user posts are completely deleted when a user is removed. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

I recommend that other users join today and start using it to reap the benefits and knowledge of others. It has been a great help to read the stories and suggestions of others in my accounting field. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

Discourse is solving the problem of community engagement within a niche. Users are able to post and help each other out within different industries. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

1/28/2019

"Simply futuristic! A revolutionary way to manage your own virtual community!"

4/5

What do you like best about Discourse?

It simply breaks with the way of carrying the virtual community traditionally, It is not just about asking questions and writing answers like StackOverFlow, StackExchange, but it is about getting social interaction, maintaining a coexistence and establishing links with the community. I like this a lot because it is about empowering the community to lead itself, being the only way to keep at bay those who, instead of contributing, start publishing spam or behave like a troll. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

Being free software, the company must be able to customize the software according to their needs. Obviously, each company is different, it does not make sense to apply a single solution. This power of personalization is only given by free software. Just as there are for WordPress, it is expected that for Discourse there will also soon be a wide variety of accessories, so that each organization can customize their installation to their liking. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

The categories created by the administrators help, on the one hand, to channel the conversations around the topics that interest from the point of view of the objectives of the company. On the other hand, they facilitate the search in the social network of both conversations and people. What is relevant ceases to be buried by the recent, as is the case with social software with timeline logic. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

A partner of our company requests a crisis management document in social media and obtains several examples of different real cases from our clients, it was very useful in that case. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

1/28/2019

"The best forum software out there and open source too!"

5/5

What do you like best about Discourse?

Its very useful for replacing the old mailing list software with an open source and user friendly experience. It also helps for users to choose and use forum threads without the user interface by subscribing via mailing list mode. It's also good for open communication for the whole organization too. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

At first, I wasn't sure how to use tags since everything was lowercase and it feels a bit messy for an user-centric experience. Also, private messages can be seen by administrators which sometimes it might not be clear enough to the public. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

Discourse is perfect for every community and possibly could be one of the best forum softwares out there too. It could make a difference for start-up companies or small businesses in order to move forward on a slow pace. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

It's an open source and configurable with many other add-ons in order to help with integration with other services. Also, every conversation are trackable easily without having the risk of being lost or disappear in a big storm of many many other messages too. Review collected by and hosted on G2.com.

Samridhi P.

Graduate Teaching Assistant

Small-Business (50 or fewer emp.)

1/28/2019

"Great for online discussions"

3/5

What do you like best about Discourse?

Discourse is a simple yet great software for ANY sized online communities. I like the fact that it is easy to navigate, great design, simple layout and is FAST. This software definitely promotes productive online discussions. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

When I first started using it, it took me some time to navigate through it and get used to the features. However, once I got used to it I found it super user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

It is definitely much better than other online discussion softwares. Installation and setup might be little complex compared to traditional forums but certainly worth the work. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

The fact that this software comes with user trust system makes moderation a lot easier. It runs well in all of my devices. Review collected by and hosted on G2.com.

Jeremy A.

Project Engineer

Computer Software

Mid-Market (51-1000 emp.)

9/22/2018

"Excellent forum software"

4.5/5

What do you like best about Discourse?

Ease of communication. This makes communication among our group of Experts really easy, and it provides a great place for our members to get help, ask questions, and interact with each other. It has helpful notification preferences with intelligent defaults that can be customized to your liking. There are ways to easily pick up where you left off and link to specific posts or content to easily share with others. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

The design and navigating around takes getting used to. Using the markup language for text editing is difficult to remember. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

This is definitely something to look at if you want modern forum software for communication, discussion, and community interaction and engagement. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

Communication with members, communication among community experts, providing troubleshooting help, linking to documentation, content access for groups that need different permission and editing levels. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

1/28/2019

"Connect on a whole new level"

5/5

What do you like best about Discourse?

I like that someone who is looking for my niche services can inquire about them here. Not only can they ask about them, I get a place where I can talk about what I do and what I can offer them. It’s where supply meets demand and demand meets supply. It also helps me and people like me to cultivate fans of what we do. It’s Hollywood for everyone else. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

I wish it were a bit more colorful and eyegrabbing at first sight. It’s one thing to be searched but one wants to have the ability to really stand out from the rest. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

Discourse more than serves its purpose in getting you noticed and putting you in the right place to be noticed. It gives you an opportunity to be in your element. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

Reaching more clients has always been a huge issue for me. Discourse can help me with that by allowing a platform for me to say “Hey, this is what I do. Could this work for you?” So mainly for me it would be the networking aspect of Discourse that solves a lot of my problems. It also gives me a chance to outline exactly what I do and don’t do. I don’t always get to do that with a basic website or just a pamphlet. Review collected by and hosted on G2.com.

Response from André Sousa of Discourse

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It's great to hear that Discourse has helped you connect with potential clients and cultivate fans of your services. I'm sorry to hear that the platform's initial appearance isn't quite as eye-catching as you would like it to be. However, it's wonderful to hear that it serves its purpose well by getting you noticed and putting you in the right place to be noticed.

Thank you so much for sharing your positive experience with us, and we hope to continue providing you with the tools to reach even more clients and network effectively. We appreciate your 5 out of 5 rating and look forward to serving you further in the future.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

1/28/2019

"Open Source for Forums - Discourse"

4/5

What do you like best about Discourse?

Frankly that it's open source and easy to use. Plus I don't know of any other software or cloud-base program to handle communications and data in large group settings or forums. This was very helpful with a previous job. There are also a lot of threads you can add to keep information organized. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

I never really understood the private message function. Not sure why I need it to contact administrators when I was handling a group meeting. Setting up mailing lists seemed to be too manual - not easy to upload IMO. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

It seems to have uses beyond group discussions and forums, which it is marketed as. I could see organizations using it as a communications tool much like Basecamp, Trello and others. But it does seem to be best use for communications and notes from events. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

We used it for client and group meetings to record data in an effective and efficient way. We did use in it in that way although then uploaded it over to Basecamp which was used on a more corporate level. Review collected by and hosted on G2.com.

Response from André Sousa of Discourse

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Hello,

Thank you for taking the time to write a review of Discourse. We're glad to hear that you find our platform easy to use and appreciate the benefits of an open-source forum software.

Regarding your concern with the private message function and the mailing lists, we would like to thank you for bringing this to our attention. We are always looking for ways to improve our platform and your feedback is valuable to us. We will take your feedback into consideration as we continue to make updates and improvements to Discourse.

We are thrilled to hear that you see the potential for Discourse as a communications tool beyond group discussions and forums. Indeed, many organizations have found our platform useful for organizing and sharing information.

Thank you for choosing Discourse for your client and group meetings. We hope to continue to serve your communication and data recording needs in the future.

Verified User in Financial Services

Enterprise (> 1000 emp.)

1/28/2019

"A great product for creating a forum"

4.5/5

What do you like best about Discourse?

Discourse is easy to use and allows users to communicate easily and efficiently which is vital. Members can come together in one place and ask questions, answer questions, as well as get help and assistance when needed. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

It takes a bit getting used to and I don't think its as organized as it could be. It seems that questions can pile up quickly and it almost feels like I am swimming in unread emails. The navigation takes a bit of practice. Review collected by and hosted on G2.com.

Recommendations to others considering Discourse:

Take the time to practice and learn the navigation and how the software flows and is organized. It will take some time getting used to but once properly implemented it can become a valuable tool for employees. Review collected by and hosted on G2.com.

What problems is Discourse solving and how is that benefiting you?

This has helped our business come together and streamline communication between various business lines. It has also provided for a central place to ask questions and seek help and guidance which the employees find valuable. Review collected by and hosted on G2.com.

Response from André Sousa of Discourse

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Hello,

Thank you for taking the time to review Discourse. We're happy to hear that you find our platform easy to use and that it has provided a valuable tool for your employees to communicate efficiently.

Regarding your feedback on navigation and organization, we understand that there may be a learning curve for some users when first using Discourse. However, we strive to make the platform as user-friendly as possible and are always looking for ways to improve it. We appreciate your input and will take it into consideration as we continue to make updates and improvements.

We're thrilled to hear that Discourse has helped streamline communication and provided a central place for employees to ask questions and seek guidance. We're glad to be a part of your business success and look forward to continuing to serve your communication needs.

Thank you for choosing Discourse as your forum platform.

lsommer S.

B.A.

Small-Business (50 or fewer emp.)

1/28/2019

"Discourse is an excellent communication toolset for team projects."

4/5

What do you like best about Discourse?

A choice of seamless communication in the forms of a great messenger-type chat room, with conversation records, a mailing list platform, or discussion forum. Review collected by and hosted on G2.com.

What do you dislike about Discourse?

Managed forum hosting is not free, it actually costs around $100 per month for a standard subscription. And for business scale traffic, it costs upwards of $300 a month. Review collected by and hosted on G2.com.