--- title: Directly Reviews meta\_title: 'Directly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Directly works for a business like yours. aggregate\_rating: rating\_value: 3.0 review\_count: 1 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Directly Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by Directly but has limited features. Are you part of the Directly team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Directly’s crowd platform harnesses thousands of independent experts and best-in-class AI technology to automate common customer questions and deliver world-class customer service that consumers love. Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while significantly reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital. * * * Seller [Directly](https://www.g2.com/sellers/directly) Discussions [Directly Community](https://www.g2.com/products/directly/discuss) Overview by Andria Stark Show More ## Top-Rated Alternatives [ ![Bruntwork](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruntwork") Bruntwork 4.8/5(72) ](https://www.g2.com/products/bruntwork/reviews) [ ![Moneypenny](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moneypenny") Moneypenny 4.4/5(48) ](https://www.g2.com/products/moneypenny-2025-09-24/reviews) [ ![Peak Support](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peak Support") Peak Support 4.8/5(39) ](https://www.g2.com/products/peak-support/reviews) [ View All Alternatives ](https://www.g2.com/products/directly/competitors/alternatives) ![Sourav H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sourav H.") SH Sourav H. Junior Developer Small-Business (50 or fewer emp.) 4/6/2022 "Innovative customer support framework" 3/5 Describe the project or task Directly helped with: Directly helps in providing 24x7 product/service support with a decentralized workforce that is spread across the globe. Review collected by and hosted on G2.com. What do you like best about Directly? Directly is one of the very few companies that are friendly in terms of payouts as it is done weekly. One would get to support and interact with people from all over the world Review collected by and hosted on G2.com. What do you dislike about Directly? The moderation can be a bit ineffective at times as there are bad players in the support ecosystem. Termination process is also something that is criticized by many Review collected by and hosted on G2.com. What problems is Directly solving and how is that benefiting you? Directly is very helpful in handling surges in support tickets as the pool of experts is pretty high. Also, customers from different timezones are assisted without any delay Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Directly for G2 to provide buying insight. 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And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com ](https://www.g2.com/products/answerconnect/reviews "AnswerConnect") [Show More](#) ## Questions about Directly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Directly ](https://www.g2.com/products/directly/discussions/new) GU Guest User What is Directly used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-directly-used-for) [ View all Discussions ](https://www.g2.com/products/directly/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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