MC
Mukesh C.
Mid-Market (51-1000 emp.)
"seamless user experience, streamlining diplomatic tasks and enhancing efficiency"
5/5
What do you like best about Diplomat Managed File Transfer?

Diplomat Managed File Transfer is generally praised for its secure and efficient file transfer capabilities, user-friendly interface, and robust features that cater to the needs of businesses requiring reliable data exchange Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

Nothing, I don't have any reason to dislikes or issues with Diplomat Managed File Transfer Review collected by and hosted on G2.com.

Response from Anthony StC of Diplomat Managed File Transfer

Thanks for the review Mukesh!

IV
Igor V.
IT Manager
Small-Business (50 or fewer emp.)
"Very satisfied customer, one year later"
5/5
What do you like best about Diplomat Managed File Transfer?

I implemented Dimplaomat Manager File transfer as a way to enable SFTP communications with business partners.

It was a year ago.

I did not know anything about Diplomat MFT. However, a very knowledgeable colleague suggested I try it as a lot of his customers are using this software.

I like the simplicity of setup, excellent reporting capabilities Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

The only downside is that I do not have a direct connection between IBM System I, where I have the files and Diplomat MFT.

HOwever, flexibility with scheduling DIplomat MFT sessions allow me to over come this issue. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Thank you Igor for the great review ad appreciate your feedback!

Scott J.
SJ
Scott J.
Senior Application Engineer
Mid-Market (51-1000 emp.)
"Powerful product with exceptional support"
5/5
What do you like best about Diplomat Managed File Transfer?

Diplomat managed file transfer has been a powerful workhorse for all of our enterprise file exchange for many years. No other enterprise application we use comes with the same level of support we receive from Coviant. When we experience an issue or have a question we get support quickly. From offering tips for improved transaction configuration or deep analysis of debug logs they are very responsive partners. I've seen support for some of our other applications degrade as the products have been sold off and lost in the shuffle of IT mergers. Coviant has the same excellent staff we've interacted with for years and they've maintained the same great level of service. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

It would be helpful if we could bulk update transactions. Due to the nature of the implementation of Diplomat in our environment we're not able to simply export the transactions, update them and then import. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Hi Scott, Thank you for taking the time to leave a review and we appreciate your feedback!

ED
Eric D.
Director of Information Technology
Mid-Market (51-1000 emp.)
"Good Solution for Automated File Transfer"
5/5
What do you like best about Diplomat Managed File Transfer?

It was easy to configure.

It works as advertised. Site to site SFTP transfers with PGP encryption/decryption.

It is flexible and easy to understand and configure.

The support is fantastic. I had to contact them on a few occasions - as it turns out, not for issues with Diplomat MFT but issues with one of the FTP partners. Coviant support stuck with me and went above and beyond to troubleshoot and figure out the issue. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

Honestly, nothing. I do not have any issues with the software. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Hi Eric, thank you for taking the time to write this great review - we truly appreciate it.

Jeff M.
JM
Jeff M.
IT Software Application Director
Enterprise (> 1000 emp.)
"File Transferring Perfected(almost!!)"
4.5/5
What do you like best about Diplomat Managed File Transfer?

The interface and GUI are very straightforward. The options are simple and labeled so anyone can understand how to set up and configure. The ability to test something without actually sending something is also beneficial. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

There isn't really anything I dislike about Diplomat. However one thing that could be improved are not hiding or having options hidden until something is selected. There are features the user cannot find until something else is checked. Email notifications when a job is finished would also be convenient to have. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Thank you Jeff for the review and your suggestions have been noted!

AB
Adah B.
Senior Programmer Analyst
Mid-Market (51-1000 emp.)
"Diplomat Managed File Transfer Support - Always Goes Above And Beyond"
5/5
What do you like best about Diplomat Managed File Transfer?

Extremely robust platform for managing our enterprise file transactions. Every upgrade provides us with additional useful tools to streamline our business processes. If we do come across a software bug, their support team is extremely helpful, knowledgeable and issues are fixed quickly. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

The retraction of being able to view partner passwords should you need to. But we understand with the move to the web-based UI this was an unacceptable security risk, and that we use our Password Manager software to facilitate. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Thank you so much for the positive review of Diplomat MFT, our partnership and ongoing support!

HH
Hue H.
Solution Architect
Mid-Market (51-1000 emp.)
"Easy trouble free software with great support"
4/5
What do you like best about Diplomat Managed File Transfer?

Easy to set up connections to anything we needed Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

permissions need to be more granular for enterprise Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Thank you for the positive review Hue, we appreciate it!

Dave L.
DL
Dave L.
Manager of Information & Technology
Enterprise (> 1000 emp.)
"Diplomat MFT is a solid data transfer product, its easy to set up, and easy to use."
5/5
What do you like best about Diplomat Managed File Transfer?

I like the way the transaction builder is laid out. It's so easy to understand what values it wants. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

I honestly don't know of any downsides to Diplomat because the browser version accommodates everything that I used not to like. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Thank you for taking the time to leave a great review Dave, we truly appreciate it!

Stephen H.
SH
Stephen H.
IT BI Analyst SE
Small-Business (50 or fewer emp.)
"Coviant Diplomat MFT is the only Managed File Transfer I recommend"
5/5
What do you like best about Diplomat Managed File Transfer?

Automation tied to encryption has become mandated in much of the day-to-day data that is transferred. Diplomat handles all of this and more. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

I would like some examples of Restful api useage as a starting point for my needs Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Hi Stephen, we greatly appreciate you leaving very positive review. Thank you so much!

Verified User in Medical Practice
AM
Verified User in Medical Practice
Enterprise (> 1000 emp.)
"Great product and service"
5/5
What do you like best about Diplomat Managed File Transfer?

I find the sftp file transfers to be the most helpful tool of Diplomat MFT. No need for programming, the interface is customized already and users only need to fill in the boxes.

Diplomat MFT's file transfer logging and status notifications are equally helpful, too. Review collected by and hosted on G2.com.

What do you dislike about Diplomat Managed File Transfer?

The only issue so far that we have bumped into is that you have to upgrade to have the option of writing audit information to an external database.

So far, this is not a critical need of our organization. Review collected by and hosted on G2.com.

Response from Tom Bacon of Diplomat Managed File Transfer

Thank you for taking the time to review your experience with Diplomat MFT, we appreciate it!