Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Vault is a simple, clean and comprehensive solution for a critical organizational need"
5/5
What do you like best about Vault Platform?

This platform is not only straightforward and intuitive, but it offers several reporting options to increase engagement and encourage more employee feedback. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

In order to create a comprehensive report, several free text steps require the user to type the details of the issue in their own words, which may be overwhelming to the reporter in some instances. Though I think that is unavoidable, given the nature of what is being reported. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

Really valuable to hear your feedback. One of the ways we differentiate ourselves is by increasing the routes that employees can come forward through GoAnonymous, GoAhead and GoTogether(TM), so it's great to hear that you're seeing value in those multiple channels.

I totally appreciate your comments about keeping the reporter's experience front and centre of the reporting process, and we've tried to find the right balance of making sure the reporter feels psychologically safe to report (ie they can skip steps if they wish), while ensuring the report comes through with enough detail so that you can have a quality report to begin your investigation. We'd love to include you in some of our Beta work around enhancing the app reporting experience. Please do get in touch with me directly if you'd like to participate!

Verified User in Online Media
AO
Verified User in Online Media
Mid-Market (51-1000 emp.)
"Good platform in theory but not much use out of it"
3/5
What do you like best about Vault Platform?

The ability to submit reports in a structured way that makes the employees think more about the situation. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

Nothing about the platform itself, maybe lack of assistance in engaging employees from the company about vault. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

Thank you for this feedback. Providing a structured, consistent approach to incoming reports combined with a single system of record for all reports is solving a huge pain that legacy systems don't address. We invest heavily in building technology that provides an unrivalled experience for reporters and investigators alike. It's great to hear you're seeing value in this.

I'd be happy to share additional best practices from across our customers to help you raise awareness about Vault Platform across your organisation. It's really important that employees know how to find information about Vault as and when they need it. Please get in touch with me directly so I can help!