Bailey S.
BS
Bailey S.
Small-Business (50 or fewer emp.)
"Clean, Intuitive Site with an Easy-to-Use Help Center"
5/5
What do you like best about Diligent Community?

I like how clean the site is and how easy it is to use the help center. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Nothing particular to dislike except navigating a new site. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for the 5-star review and for sharing your experience with Diligent Community. We’re so glad to hear that you’ve found the platform clean, intuitive, and easy to use, and that the Help Center has been a helpful resource for your team.

We understand that learning any new platform can take a little time, but our team is here to support you throughout the transition. Please don’t hesitate to reach out if you ever need additional guidance or support along the way.

Thank you again for your review and support of Diligent Community.

RE
Robin E.
Mid-Market (51-1000 emp.)
"More Streamlined Than BoardDocs"
4.5/5
What do you like best about Diligent Community?

I love the fact that it's more streamlined than BoardDocs Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Nothing yet. So far I am very happy with the upgrades Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

We're thrilled to hear that you are enjoying the streamlined experience with Diligent Community! Our team is dedicated to providing user-friendly solutions for your needs. If you have any questions or need assistance during your transition, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Diligent Community!

KZ
Karen Z.
Mid-Market (51-1000 emp.)
"User-Friendly Platform That Makes Posting Easy"
4/5
What do you like best about Diligent Community?

Platform is user friendly, easy post website is pretty Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Printer version of the agenda is too big, need download to word to make changes to margins etc. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for the review and for sharing your experience with Diligent Community. We’re glad to hear that you’ve found the platform user-friendly and easy to post to, and that it has helped support transparency with your community. We also appreciate the kind words about the public-facing website experience.

We appreciate your feedback regarding the printer-friendly agenda formatting and will keep it under consideration for future enhancements. Thank you again for your feedback and support of Diligent Community.

TF
Terri F.
Mid-Market (51-1000 emp.)
"Agenda-to-Minutes Automation That Saves Time"
4/5
What do you like best about Diligent Community?

I like how the agenda populates into the minutes Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

It is confusing to navigate at times, and the features aren't always clear. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for the review and for sharing your experience with Diligent Community. We’re glad to hear the agenda-to-minutes functionality has helped save time and improve access to public agendas for your stakeholders.

We understand that navigating features can sometimes feel overwhelming, and our Customer Success team is always here to support you. We’d encourage you to reach out to your Customer Success Manager for additional guidance, feature clarity, and best practices for your team.

Deetra S.
DS
Deetra S.
Director of Human Resources
Enterprise (> 1000 emp.)
"All Information Centralized in One Place"
4/5
What do you like best about Diligent Community?

The warehousing of all information in one central location. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Getting use to the application versus Board docs. Boardocs was more easy to navigate. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for sharing your experience with Diligent Community. We’re glad to hear that having all of your information centralized in one location has been valuable for your team.

We also understand that transitioning from BoardDocs and getting comfortable with a new platform can take time. If you’d like additional guidance or training, please feel free to reach out to your Customer Success Manager, who would be happy to help support your team throughout the transition.

KP
Kate P.
Mid-Market (51-1000 emp.)
"Easy for Board Members and Admins"
3.5/5
What do you like best about Diligent Community?

Ease of use for our Board Members. Pretty straight forward for Admin as well. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

More support. More learning opportunities. Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

We're glad to hear that you find Diligent Community easy to use for your Board Members and Admins. We are constantly working to improve our support and provide more learning opportunities for our users. Your feedback is valuable in helping us identify areas for improvement.

Leslie-Ann J.
LJ
Leslie-Ann J.
Board Administrator
Mid-Market (51-1000 emp.)
"Community Easy to Use and Transparency at its Finest"
4/5
What do you like best about Diligent Community?

Transparency and ease of use for all parties Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Still need to learn more about migration Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for highlighting the transparency and ease of use that Diligent Community offers. We recognize that migration may require some additional learning, and we're committed to providing resources to support a smooth transition. Our goal is to simplify meeting tasks and enhance transparency, ultimately benefiting all parties involved.

LF
Laura F.
Enterprise (> 1000 emp.)
"Easy to Use and Very User-Friendly"
5/5
What do you like best about Diligent Community?

Easy to use, very user friendly easy to train users Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Sometimes support is slow with answers and help Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

Thank you for the 5-star review and for sharing your experience with Diligent Community. We’re glad to hear that the platform has been easy to use, user-friendly, and simple to train new users on. We’re also happy to hear it has helped support your board agenda and packet management process.

We appreciate your feedback regarding support response times and apologize if there were moments where assistance took longer than expected. Our team is always working to improve the support experience for our customers. Thank you again for your review and support of Diligent Community.

Kim S.
KS
Kim S.
Small-Business (50 or fewer emp.)
"Very User-Friendly with Great Customer Service"
5/5
What do you like best about Diligent Community?

Very user friendly and great customer service Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Just starting using so nothing as of now Review collected by and hosted on G2.com.

Response from Bella Basso of Diligent Community

We appreciate your feedback and are pleased to hear that you're finding Diligent Community user-friendly. If you have any suggestions or feedback as you continue using our platform, we'd love to hear from you.

Verified User in Education Management
AE
Verified User in Education Management
Enterprise (> 1000 emp.)
"User-Friendly Experience with Great Customer Service"
5/5
What do you like best about Diligent Community?

The platform is user friendly and they have great customer service. Review collected by and hosted on G2.com.

What do you dislike about Diligent Community?

Sometimes there is a delay in reviewing documents. Printing just a few pages is difficult, you end up with 1000's of pages when printing the agenda. Review collected by and hosted on G2.com.