---
title: DILIGENIE Reviews
meta_title: 'DILIGENIE Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how DILIGENIE works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# DILIGENIE Reviews
**Vendor:** Diligent Global  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)
## About DILIGENIE
Automate your IT processes with our DiliGenie ITSM solution. It helps to simplify your business operations and enhance productivity. An ITSM solution that helps businesses to automate incidents, service requests, and problem management processes.






- [View DILIGENIE pricing details and edition comparison](https://www.g2.com/products/diligenie/reviews?open_modal_url=%2Fproducts%2Fdiligenie%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fdiligenie%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-10+15%3A14%3A16+-0500&secure%5Bsession_id%5D=bc82d41d-19da-40f5-afe1-162207f78968&secure%5Btoken%5D=000ef1b61b3b99dc899500e7d173bf15c56461a78349e9f556e5775148b8b645&format=llm_user)

## DILIGENIE Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

## Top DILIGENIE Alternatives
  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,007 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,060 reviews)
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,952 reviews)