Verified User in Textiles
UT
Verified User in Textiles
Small-Business (50 or fewer emp.)
"Very useful"
4/5
What do you like best about DigitalGenius?

Used for automation :

It is quite accurate for a bot, the team is really nice and supportive. It is flexible, we can adapt it for a lot of different issues. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Some languages are not understood as good as english (for German for example, it is less accurate) Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Customer service for high volume call centers using AI"
5/5
What do you like best about DigitalGenius?

I like that it can reduce our call volume by answering a lot of frequently asked questions through its automation technology. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Truth be told, we are pretty happy with DigitalGenius so far. No big complaints! Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Automate your Zendesk tickets"
5/5
What do you like best about DigitalGenius?

With DG you can create custom flows for your support team and automate the resolution of certain type of tickets that do not require human intervention. So that your support team can focus on Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

In our experience with DG we have not come across any issue, we are very pleased with their software. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"A good asset to have in your CE team"
5/5
What do you like best about DigitalGenius?

Using the co-pilot and full automation for certain recurring questions, DG gives us more time to focus on requests needing more attention and expertise. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

A few things could be improved but no major pain point Review collected by and hosted on G2.com.

Jyothi N.
JN
Jyothi N.
Content Writer
Outsourcing/Offshoring
Small-Business (50 or fewer emp.)
"Perfect tool for that goal of 100% customer satisfaction "
4/5
What do you like best about DigitalGenius?

The ease with which the AI is installed and set using the replies of some of our best agents and our time & tested responses.

This interface helps ensure everytime perfect response by each and every agent to whatever the question may have.

The accurate research and the answers provided are refined and help the agent share the response to their customer with utmost confidence.

Increased CSAT scores

Reduced TAT Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

Sometimes if an agent isn’t very swift with understanding macros may find it difficult to sift through appropriate responses for a certain question.

Apart from that it’s a super effective tool. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"DG for Customer Service"
4.5/5
What do you like best about DigitalGenius?

The ease of implementation and the care the DG team take to ensure we have what we need. One of the easiest strategies I've come across in terms of delivering to the team. Review collected by and hosted on G2.com.

What do you dislike about DigitalGenius?

It doesn;t show the suite of macros avaialble so can sometimes spend time searching Review collected by and hosted on G2.com.