Support from the DG team is unmatched by any other service provider we use. Review collected by and hosted on G2.com.

The payment plans are not ideal. Monthly payment even for yearly contracts shouldn't be too hard to set up and would surely help many companies Review collected by and hosted on G2.com.

Vvery useful, saves so much time. Super efficient tool that helps us focus on other elements of customer care. Review collected by and hosted on G2.com.

Nothing that springs to mind - would recommend to anyone. Review collected by and hosted on G2.com.

Our working relationship with DG is great. They think along, are well organized and offer a good product that allows us to improve the lives of our service agents and customers. Review collected by and hosted on G2.com.

In my experience, there are no significant downsides. Perhaps the only part being that some of the functionality comes through managed packages, which makes it a bit more challenging to do trouble solving on your own. Review collected by and hosted on G2.com.

How structured and organised it all was. Review collected by and hosted on G2.com.

There was nothing I disliked. The whole experience was great. Review collected by and hosted on G2.com.

The process is so easy to set up and even if you cannot automate certain systems there is always a way around this. We are yet to integrate our warehouse system into the tool.

We have even hooked up a Google Sheets file which is a great interim solution for internal IT issue work around.

The support given by the team has been great they are always at hand and consistently want to improve the AI capability to drive further efficiencies.

The system easily hooks up with our customer service software and you can get detailed reporting on this too so you can always see the performance of the tool in relation to resolution rates. Review collected by and hosted on G2.com.

As with all AI the system does not always get responses correct with customers. It often takes a lot of trial and error to get this right. Review collected by and hosted on G2.com.

Digital Genius already provides a basis for automation of cases, thus the set up is done very fast and still offers individual adjustments. Review collected by and hosted on G2.com.

No, there is nothing missing or to dislike. Review collected by and hosted on G2.com.

DigitalGenius has created a bot that works perfectly, responding to customer complaints and tagging them at the same time when further work is needed.

We no longer spend our time answering repeatable questions. We at the support department, now deal with the most difficult cases leaving our Digital Genius Bot taking care of the rest. Review collected by and hosted on G2.com.

Nothing really. so far everything has been great, from the product to the support from Digital Genius. Review collected by and hosted on G2.com.

The product & implementation/support. The team is extremely organized and is a true partner in the relationship. Review collected by and hosted on G2.com.

Nothing - the partnership has been great Review collected by and hosted on G2.com.

Digital genius gives us a solution to automate responses to customers in many different out of the box intents. The great part of working with them was their ability to create custom intents as well.

The DG team helped us setup the integration really fast and assisted us with best practices to have a successful POC Review collected by and hosted on G2.com.

At the moment I can't find any faults with DG Review collected by and hosted on G2.com.

Flexibility of the team and power of the tool. Review collected by and hosted on G2.com.

I can't think of anything, maybe the structure, as it is a fast-growing company. Review collected by and hosted on G2.com.