From opening discussions, through sign-off, and onto the present day, Digital Genius have shown themselves to be supportive, proactive and personable. The AI itself is powerful, with a large number of queries being automated at a high level of accuracy. From a customer perspective, Digital Genius is easy to use, with modular process flows being created that Bora and his team then turn into high-quality responses for customers. When dealing with a type of query they had not previously encountered during our trial, Digital Genius specifically built an intent for it to improve their service. DG's speed of issue resolution is also superb. We are very happy with the company's service so far and look forward to working with them to support our customers in the future. Review collected by and hosted on G2.com.

Currently, we have no issues with the service. Review collected by and hosted on G2.com.

I really like the fact that Digital Genius can fix any issues efficiently. No waiting around for hours or days to receive a reply, the communication is excellent. Review collected by and hosted on G2.com.

There is nothing at this point that I dislike about the service we have received from Digital Genious. We started a free trial with them which was kidly extended and have just recently signed a contract with them. Review collected by and hosted on G2.com.

DG ability to offer bespoke services and personable relationship Review collected by and hosted on G2.com.

None, the service is great and very personable Review collected by and hosted on G2.com.

The Digital Genius team are great to work with. They are always listening and trying to find solutions. From the first demo, it was clear that product and tech would be a great fit for us and it has been going very well since. We are consistently improving and increasing our automations. Review collected by and hosted on G2.com.

We generally always find a solution to the problem we are facing but sometimes it can take us a while to get there, partly due to the systems that we are integrating with but certain actions can take longers on others. It would be great to have all of our templates managed in one system. Review collected by and hosted on G2.com.

The team behind DigitalGenius are very competent and clearly understand their product very well. They've been able to help us with any issues we've had with integrating our services with them and always understand what we're looking for. The tech they're running is impressive, their AI can very clearly tell what the customer is looking for, but equally is confident enough to know when it can't. This means customers only receive responses from DigitalGenius when it's certain that the response is suitable for the customer. It's different from it's competitors in that it doesn't just dish out generic responses - kudos to the developers at DigitalGenius. Review collected by and hosted on G2.com.

The majority of my involvement with the team has been on the integration of the service, and I haven't had anything to dislike on this side of things. Review collected by and hosted on G2.com.

The best attribute of the team is that the hours spent on either delivering a request or finding a fix to an issue are not an issue and the support timeline is usually 24/7. You can expect a query to be picked up ASAP with a resolution to follow soon. Review collected by and hosted on G2.com.

The biggest concern is the communicational standpoint. When interacting with several team members sometimes not all are updated on the approach or latest news for specific implementations which lead to either miscommunication or delays in the solutions. Review collected by and hosted on G2.com.

Digital Genius offers impressive AI-based ticket automation that can be employed with general or custom intents. Digital Genius works closely to tweak or adjust these for their customer and provides consistent, and speedy support during and after implementation. Review collected by and hosted on G2.com.

Customers can sometimes be caught off guard by such quick responses - hardly a fault of the service itself. Review collected by and hosted on G2.com.

From the initial pitch all the way through the different steps of the trial period Digital Genius has been very transparent, approachable at any time and clear on what to expect. No technical mumbo-jumbo to confuse the customer into thinking this is over their head. Everything was explained in a simple fashion and all individuals involved were very knowledgeable. Solutions to problems or hiccups along the way were suggested and implemented quickly. They were flexible on the trial dates and made accommodations as they became necessary to our specific situation. The pricing is very reasonable in comparison to competitors - especially considering the all-inclusive package for the first year. Review collected by and hosted on G2.com.

No complaints. So far a very pleasant experience! Review collected by and hosted on G2.com.

Their responsiveness and quick understanding of what we needed. The implementation time has been also rather fast. Review collected by and hosted on G2.com.

I can't find anything, everything went quite smoothly. Review collected by and hosted on G2.com.

Communication of the team. They are very fast on the responses and let us progress very fast with the product Review collected by and hosted on G2.com.

There are no big dislikes from the DG team as they always keep a good job Review collected by and hosted on G2.com.