I think the most helpful part of Digital Genius, is how proactive they are - reaching out to us if they spot something before we do! I love how easy the integration was and the seamless process of onboarding. Review collected by and hosted on G2.com.

Nothing, we are extremely lucky to have DG as a partner :) Review collected by and hosted on G2.com.

Constant support from day one. Helpful weekly calls and always will to offer advise Review collected by and hosted on G2.com.

At the moment there are no dislikes, great support so far Review collected by and hosted on G2.com.

Quick fixing of issues and a very competent and fast team. It makes our processes way efficient Review collected by and hosted on G2.com.

sometimes after updated some functions seems to have the hick ups for a bit but it gets fixed asap. Review collected by and hosted on G2.com.

DigitalGenius take our expectations and goals and work hard to try and make them possible. Review collected by and hosted on G2.com.

Sometimes development/testing can take a little too long. Review collected by and hosted on G2.com.

As the title describes, it does what it sets out to do. We needed an automation tool that would give customers a personalised answer to the simple questions that a customer service agents don't need to do - whilst giving us data to ensure we don't forget about the "small stuff".

I love that they are innovative and always trying to improve on the experience, and create even better service for our customers. The pilot that we took part in, sealed the deal for us, as we were able to use the tool (and the people building it) to establish if it could do what we want, and help solve the issues we need it to solve. Review collected by and hosted on G2.com.

The analytics suite is very detailed - but would love the interface to be a little friendlier - but really the data is what we need, and it supplies that! Review collected by and hosted on G2.com.

We have been using Digital Genius for arround one year and we are super happy with the service:

Overall, what I like best about DigitalGenius is its combination of advanced AI capabilities, seamless integration, personalized customer interactions, and valuable analytics. These features empower businesses to deliver exceptional customer service experiences while optimizing their operations for greater efficiency and effectiveness.

We have been able to reduce our customer support team members (so de department cost) and our first reponse time by incresing the customer satisfaction rate. Excellent results. Better than expected. Review collected by and hosted on G2.com.

The Initial learning curve. We had to dedicate a lot of time the frists months. Review collected by and hosted on G2.com.

Great support team: professional, and responsive. Sharing current best practices. Always available to help. Quick and easy implementation. Review collected by and hosted on G2.com.

None. Create many templates for ticket automation related to the complexity of our workflows. Review collected by and hosted on G2.com.

Quick and easy set up, very intuitive AI engine that accurately identifies our customer issues. Review collected by and hosted on G2.com.

None at the moment and hopefully none going forward either. We are just out of a successful Pilot stage and expanding the reach across all contact areas. Review collected by and hosted on G2.com.

I strongly recommend using DG to automatize CS cases with the best quality. Their intense detection is highly accurate, and their build flow is one of the most complete I've ever used. Review collected by and hosted on G2.com.

Using DG may lose the human touch for solving consumer issues, but even this, they are trying to give a customized answer for each consumer. Review collected by and hosted on G2.com.

The whole process of working with DG has been fantastic. durng the initial stages they were really responsive to our needs and expectations. When the initial plan for the pilot ran into some difficulties, they pivoted to ensure it was successful. The communication was always clear and the team were committed to showing DG's value to our business.

After two years working with them, we've streamlined our support operations, automated our most repetitive workflows and have free up agent time to focus on higher value work and more complex enquiries. Review collected by and hosted on G2.com.

I have no complaints at all. The whole experience has been very pleasant Review collected by and hosted on G2.com.