TD
Taryn D.
Associate attorney
Small-Business (50 or fewer emp.)
"Wonderful"
5/5
What do you like best about Digital WarRoom?

I love how customizable the interface on DWR is. It allows you to streamline the discovery process and focus on the most important information. Customer service was also amazing. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

DWR has a lot of wonderful features but it's not always instinctual so it can take time to remember how to get something to work correctly. The user guides are well written though and are usually helpful. Review collected by and hosted on G2.com.

Response from Daniel Gallivan of Digital WarRoom
Edit edit

Thanks for the positive feedback. It made our developers smile. Please consider using other help desk tools like instructional video's and quick reference cards. See resource URL below.

See how Digital WarRoom improved
Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Digital War Room - Excellent Review Software"
5/5
What do you like best about Digital WarRoom?

It is easy to use, most functions are intuitive and is very affordable. Support is fantastic, they respond quickly and are always helpful, even when I have had questions outside of normal business hours. Searching for documents, related documents and creating witness binders is a breeze. Easy to customize tags and reviewing and tagging documents flows well. Production has multiple options and I am always able to produce in the desired format. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

There have not been any unresolved issues for me and I cannot think of anything specific that could be improved. Review collected by and hosted on G2.com.

Response from Bill Gallivan of Digital WarRoom
Edit edit

Wow - thank you. I have passed your comments to the support team.

Liz E.
LE
Liz E.
Litigation Paralegal
Small-Business (50 or fewer emp.)
"Digital War Room Review"
3.5/5
What do you like best about Digital WarRoom?

Digital war room is user-friendly and works like outlook. It's great for smaller cases wherein clients are unable to afford more robust platforms. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

I have only used this platform on smaller cases and have not encountered a downside. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Robust eDiscovery Platform - Excellent Support - No Fear"
5/5
What do you like best about Digital WarRoom?

Excellent support. Ease of rollout. Great "hand-holding" by the DWR support staff. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

Some functions are not that intuitive and need some interpretation. Screen instructions could be better in some instances. Review collected by and hosted on G2.com.

Response from Bill Gallivan of Digital WarRoom
Edit edit

Thank you for your feedback and review. Our goal is to continue providing the best service in our industry. We will continue to enhance and refine our support portal materials wrt new functions.

See how Digital WarRoom improved
EM
Erin M.
Partner
Small-Business (50 or fewer emp.)
"Best In Class for E-Discovery"
5/5
What do you like best about Digital WarRoom?

DWR has amazing customer service and their price can't be beaten. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

My only issues have been user error, but DWR is quick to re-teach me! Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Intuitive Interface, Great Customer Service and Great Pricing"
5/5
What do you like best about Digital WarRoom?

Easy to understand interface, explainable to attorneys and great customer service Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

Some issues with importing newer file types, but they keep updating the tool as new file types and offer work arounds Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Powerful tool. Cost-effective if you are looking for a Desktop Application vs a cloud one."
3.5/5
What do you like best about Digital WarRoom?

Robust OCR features and straightforward imports. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

The export Production functions are not intuitive and require some fiddling to get right. Review collected by and hosted on G2.com.

Response from Bill Gallivan of Digital WarRoom
Edit edit

Thank you for your review and feedback. Our production video tutorials and/or Quick Reference cards may help when navigating all of the available sequencing, endorsement and load file production options in Digital WarRoom Pro..

See how Digital WarRoom improved
Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Tech support is fantastic and fast. The program works very well for what it is desigend to do."
4.5/5
What do you like best about Digital WarRoom?

The search and production functions work very well. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

The marking options are limited, but that is likely my fault. Review collected by and hosted on G2.com.

TM
Tim M.
Sr Mgr Investigator
Enterprise (> 1000 emp.)
"Working with DWR has always been great. The team is helpful and easy to talk too."
4.5/5
What do you like best about Digital WarRoom?

Digital WarRoom has always responded very quickly to questions at all hours of the day. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

I have not experienced any negatives with DWR Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Great service for a great service"
5/5
What do you like best about Digital WarRoom?

The customer service is outstanding and productions are streamlined. Review collected by and hosted on G2.com.

What do you dislike about Digital WarRoom?

Searching a bit slower than some other databases I've used in the past. Review collected by and hosted on G2.com.