Verified User in Publishing
UP
Verified User in Publishing
Enterprise (> 1000 emp.)
"A professional and useful experience"
4.5/5
What do you like best about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itself is great to use and easy to implement, it has a lot of features that are relevant to our business, both in pure implementation as well as in analytics, user-management & others. It also keeps in mind constant changes in the laws, which prevents any legal hassle. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

There are certain features that are yet to be introduced to the platform that could be useful. Every platform has its limits, but Didomi has very few. Eventually these features will be added to the platform, I'm sure, however, some out-of-the-box features, like cross-domain consent, is not easy to setup and has limits, while this works pretty seemless for other platforms, if I remember correctly. Review collected by and hosted on G2.com.

Verified User in Newspapers
UN
Verified User in Newspapers
Mid-Market (51-1000 emp.)
"Easy to use, but technical support needs improvement"
5/5
What do you like best about Didomi?

Ease of use

Easy and accessible reporting Review collected by and hosted on G2.com.

What do you dislike about Didomi?

More support is needed on the technical side Review collected by and hosted on G2.com.

Arun A.
AA
Arun A.
Head of Product
Mid-Market (51-1000 emp.)
"Very complete with Excellent Customer support"
4.5/5
What do you like best about Didomi?

- The customer support is excellent. You can chat in real time to CS agents within the Didomi console and they've been extremely helpful, giving very clear instructions and sometimes going as far as writing JSON snippets for us.

- The overall implementation was quick and easy via Google Tag Manager. It covers most scenarios needed to be compliant. Allowed us to try different variations and increase out Consent Rate,

- Very helpful anlalytics section too.

- The platform is flexible enough for someone who's not a developer to make quick changes and run experiments.

- The sales team was never too pushy unlike some other companies and always helpful Review collected by and hosted on G2.com.

What do you dislike about Didomi?

- Some parts such as AB tests need working with JSON files. While this make the platform flexible, we need to get developers to run tests. The CS team has been very friendly and Review collected by and hosted on G2.com.

Aleš Z.
AZ
Aleš Z.
Product Manager
Small-Business (50 or fewer emp.)
"Polished product with extremely fast support"
4.5/5
What do you like best about Didomi?

Whenever you have a technical issue, there is a chat window that is online during work hours and a competent employee responds in a few minutes. I have never seen such fast support! Didomi is usually able to solve the problem or propose an alternative.

After creating a new notice (the look and enabled features of the CMP banner) there are two ways how to implement Didomi on your websites. Both are excellent. There has been an addition to Google Tag Manager with a Didomi template which makes the integration possible via tag manager. However, this is not the optimal way of integration. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (talking about 100+ domains) every update needs to be deployed to multiple notices, which is time-consuming. However, Didomi is already taking the necessary steps to make this as smooth as possible!

After one of the updates, the Didomi console is harder to use since they tried to group features under categories and it takes more clicks to get to desired settings. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

Hello!

We would like to thank you for your constructive feedback, which is very important for Didomi's development. We appreciate that you take the time to share your experience and we count ourselves lucky to have customers like you! We look forward to keep working with you!

Constance P.
CP
Constance P.
Traffic Manager
Enterprise (> 1000 emp.)
"A platform in complete autonomy"
4.5/5
What do you like best about Didomi?

Didomi is reliable and easy to use. Customer support is easily reachable. The setup is easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

We would like more BR as well as competitor benchmarks and/or sharing of best practices. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

Hello Constance,

We would like to thank you for taking the time to share your experience with the Didomi solution. We have taken your comments into account and forwarded them to our product teams.

The Didomi Team

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Great CMP"
5/5
What do you like best about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward, and the interface makes it easy for both technical and non-technical teams to manage compliance across multiple websites. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing specific. Maybe have it in French could be a plus. Review collected by and hosted on G2.com.

Keith F.
KF
Keith F.
Programmeur Web
Enterprise (> 1000 emp.)
"Great service and product"
4.5/5
What do you like best about Didomi?

The friendliness of our contact, Anna Bodgers. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep. Review collected by and hosted on G2.com.

Lidwine M.
LM
Lidwine M.
Chief Marketing Officer
Mid-Market (51-1000 emp.)
"A reliable software and a strong support team"
4.5/5
What do you like best about Didomi?

Didomi offers a global solution to deal with the management of vendors and consent on our websites. It is reliable and has a user friendly interface. In addition, we do appreciate the support of the team who always provides valuable feedback and hints to make the best of our CMP. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

No major issue with this solution. Maybe the KPi could be a bit more explicit and connected to other source of analytics. Review collected by and hosted on G2.com.

Marco M.
MM
Marco M.
Responsabile Sistemi Informativi
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Didomi experience"
5/5
What do you like best about Didomi?

Didomi is full featured suite to accomplish ours business needs Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing. The software works as it supposed to do Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

Hello Marco!

We really appreciate you taking the time out to share your experience with us and we count ourselves lucky to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Gregory S.
GS
Gregory S.
VP Growth
Mid-Market (51-1000 emp.)
"good CMP with excellent support team"
4.5/5
What do you like best about Didomi?

It integrates with Google Tag Manager

It covers all CMP needs

The support team is great and will spend the time needed to help you in case of issues Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Haven't tried any others to see whether it would be the same, but had to manually recreate existing "vendors" in the system in order to display a personalised consent list (the existing vendors force the TCF style list which can be long and scary)

More expensive than others, probably due to the fact that they actually offer quality support which other vendors might not Review collected by and hosted on G2.com.