The G2 on Didomi

Didomi Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team. (19 mentions)

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface. (17 mentions)

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless. (14 mentions)

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team. (14 mentions)

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business. (11 mentions)

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues. (5 mentions)

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries. (4 mentions)

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively. (4 mentions)

Users find the interface design lacking, making navigation difficult and limiting customization options. (4 mentions)

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface. (3 mentions)

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements. (3 mentions)

Top Pros or Advantages of Didomi

1. Customer Support

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team.

See 19 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you like about Didomi?

The friendliness of our contact, Anna Bodgers.

2. Ease of Use

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface.

See 17 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CMP"

What do you like about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward,

Nimrod M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceeded my expectations"

What do you like about Didomi?

Ease of use, data security and very responsive and helpful support.

3. Helpful

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless.

See 14 mentions

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Filippo D.

Small-Business (50 or fewer emp.)

5.0/5

"Didomi manages all the CMP notices on our sports sites for us"

What do you like about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

4. Implementation Ease

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team.

See 14 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

5. Easy Implementation

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

Top Cons or Disadvantages of Didomi

1. Poor Customer Support

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues.

See 5 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

2. Dependency on Support

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries.

See 4 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

Javier F.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi is our preferred solution for managing data consent."

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs

3. Learning Curve

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively.

See 4 mentions

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Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

Cesar L.

Mid-Market (51-1000 emp.)

4.5/5

"Everything was easy and smooth"

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do

4. Poor Interface Design

Users find the interface design lacking, making navigation difficult and limiting customization options.

See 4 mentions

See Related User Reviews

Aleš Z.

Small-Business (50 or fewer emp.)

4.5/5

"Polished product with extremely fast support"

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (tal

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

5. Cookie Management

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very good product, lack of better data"

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong. I unde

Jekaterina R.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi as a CMP solution for European market"

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an e

6. Slow Performance

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements.

See 3 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Henrik L.

Mid-Market (51-1000 emp.)

4.5/5

"A great CMP for high volume websites"

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the

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David C.

Small-Business (50 or fewer emp.)

10/25/2023

"A very good experience of knowledge and functionality"

4/5

What do you like best about Didomi?

Ease of Use, Ease of implementation, Customer Support Review collected by and hosted on G2.com.

What do you dislike about Didomi?

All it´s ok we are happy with their services Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello David!

We really are grateful that you took the time to share your experience with us, and we feel fortunate to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Juan O.

Enterprise (> 1000 emp.)

9/1/2023

"Great partner with a great customer experience"

4.5/5

What do you like best about Didomi?

Future vision and how they adapt to changes. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

It could be more customisable visually, to integrate more advanced components. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Juan!

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to keep working together!

Verified User in Retail

Enterprise (> 1000 emp.)

8/16/2023

"Great solution and amazing support"

5/5

What do you like best about Didomi?

- User friendly interface

- Great online resources

- Support always available via chat and super helpful Review collected by and hosted on G2.com.

What do you dislike about Didomi?

I haven't identify any downsides so far. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello!

We really are grateful that you took the time to share your experience with us and we feel fortunate to have customers like you.Thank you so much for your kind words. We look forward to keep working with you!

Dan S.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

2/16/2023

"A positive experience using Didomi"

4/5

What do you like best about Didomi?

I like that Didomi fully protects you from GDPR, and everything is easily manageable in one platform. I found the support team very helpful when I implemented the code - they were fast and responsive. I also find my account manager to be Review collected by and hosted on G2.com.

What do you dislike about Didomi?

I am not keen on the reporting dashboard. While there are lots of things reported, some of the terminologies are confusing. I would like to see one number that estimates traffic loss by people not accepting cookies vs my analytics data. Review collected by and hosted on G2.com.

Jérémy H.

Mid-Market (51-1000 emp.)

5/16/2023

"best service ever !"

4.5/5

What do you like best about Didomi?

easy and quick inegration to my website ! Easy to customize ! Review collected by and hosted on G2.com.

What do you dislike about Didomi?

nothing at all ! Really easy to use and integrate ! Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Jérémy!

We really appreciate you taking the time out to share your experience with us, and we count ourselves lucky to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/19/2023

"Almost flawless execution of a CMP platform"

5/5

What do you like best about Didomi?

From the dev perspective, the console and documentation is very well done. Support from the Didomi dev team was very accomodating to our requests. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Could use some minor polish on the new console UX, like showing the preview and CSS code in the same view and preserving comments. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello !

Thank you so much for your kind words. We took into account what you mentioned and passed it on to the product teams. We really appreciate you taking the time out to share your experience with us, and we count ourselves lucky to have customers like you. We look forward to keep working with you!

Cyril T.

Small-Business (50 or fewer emp.)

5/16/2023

"Easy to onboard, clear to use"

5/5

What do you like best about Didomi?

It was really easy to get on board. We had a lot of websites to handle a we love the fact tha we can easily manage our cookies policy ! The team is really sweet to ;) Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Nothing, for every question, someone was here to answer. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Cyril!

Gaëlle F.

Webmarketing project manager

Small-Business (50 or fewer emp.)

11/14/2022

"Good support to help for set up"

4/5

What do you like best about Didomi?

You are guided every step of the way during set up : support is very reactive, by mail or directly through the online chat on the platform. The people helping you know the platform very well and can help effectively Review collected by and hosted on G2.com.

What do you dislike about Didomi?

It's not as simple to set up as I thought it was going to be, as the sales person told me. There are a lot of technical aspects that can make the set up way longer Review collected by and hosted on G2.com.

Response from Julie Quintard of Didomi

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Hello Gaëlle,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we count ourselves lucky to have customers like you. We look forward to keep working with you!

Verified User in Publishing

Mid-Market (51-1000 emp.)

5/18/2022

"Very satisfied with the Didomi CMP"

5/5

What do you like best about Didomi?

It is very hellpful, that Didomi team is cooperative and always willing to help. Also they do care you have set things properly. Documentation is great and clear! Review collected by and hosted on G2.com.

What do you dislike about Didomi?

I cannot tell that I dislike something, until now, everything was doable. Maybe it could have more settings built in UI, for easier design setup, like button orders, etc, which could be on the other hand overhelming for someone. Review collected by and hosted on G2.com.

Recommendations to others considering Didomi:

They will meet your expectations. Review collected by and hosted on G2.com.

What problems is Didomi solving and how is that benefiting you?

I have no knowledge about problems. Before using Didomi, our old CMP was not working properly, so it's nice to have reliable solution, which is also good for our programmatic revenue. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello !

Thank you so much for your feedback. We really are glad that you took the time to share your experience with us and we feel fortunate to have customers like you. We look forward to keep working with you!