The G2 on Didomi

Didomi Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team. (19 mentions)

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface. (17 mentions)

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless. (14 mentions)

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team. (14 mentions)

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business. (11 mentions)

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues. (5 mentions)

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries. (4 mentions)

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively. (4 mentions)

Users find the interface design lacking, making navigation difficult and limiting customization options. (4 mentions)

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface. (3 mentions)

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements. (3 mentions)

Top Pros or Advantages of Didomi

1. Customer Support

Users value Didomi's exceptional customer support, highlighting quick responses and helpful feedback from the team.

See 19 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you like about Didomi?

The friendliness of our contact, Anna Bodgers.

2. Ease of Use

Users highlight the ease of use of Didomi, appreciating its straightforward setup and user-friendly interface.

See 17 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great CMP"

What do you like about Didomi?

We have been using Didomi as our Consent Management Platform, and it has proven to be both reliable and user-friendly. The setup was straightforward,

Nimrod M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceeded my expectations"

What do you like about Didomi?

Ease of use, data security and very responsive and helpful support.

3. Helpful

Users appreciate the intuitive interface and responsive support of Didomi, making implementation and management seamless.

See 14 mentions

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Filippo D.

Small-Business (50 or fewer emp.)

5.0/5

"Didomi manages all the CMP notices on our sports sites for us"

What do you like about Didomi?

With Didomi's CMP solution you don't have to worry about updates to the rules and the various technological innovations, Didomi is always aligned with

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

4. Implementation Ease

Users praise Didomi for its intuitive and easy implementation, with quick setup and excellent support from the team.

See 14 mentions

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Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

5. Easy Implementation

Users appreciate the easy implementation of Didomi, making setup and consent management a breeze for their business.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"A professional and useful experience"

What do you like about Didomi?

The support is great, responses are quick and always helpful. They go the extra mile to offer us the necessary information and help. The platform itse

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easy and great option for your CMP"

What do you like about Didomi?

The tool is intuitive and easy to implement. The creation of consent notices is very fast and the options for AB testing. Our account manager, Alberto

Top Cons or Disadvantages of Didomi

1. Poor Customer Support

Users experience poor customer support, often facing delays and lacking direct communication for urgent issues.

See 5 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

2. Dependency on Support

Users often face dependency on support, as direct assistance can be slow and limited to email inquiries.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Privacy focused"

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster.

Javier F.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi is our preferred solution for managing data consent."

What do you dislike about Didomi?

Didomi offers a comprehensive knowledge base and a wide range of tutorials, which have been very helpful for most of our setup and configuration needs

3. Learning Curve

Users find the learning curve steep, struggling with the interface and needing time to navigate effectively.

See 4 mentions

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Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

Cesar L.

Mid-Market (51-1000 emp.)

4.5/5

"Everything was easy and smooth"

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do

4. Poor Interface Design

Users find the interface design lacking, making navigation difficult and limiting customization options.

See 4 mentions

See Related User Reviews

Aleš Z.

Small-Business (50 or fewer emp.)

4.5/5

"Polished product with extremely fast support"

What do you dislike about Didomi?

The product and its console UI are very polished and simple to learn. Didomi aims at small/medium-sized businesses. If you are a bigger publisher (tal

Eva Violetta J.

Mid-Market (51-1000 emp.)

5.0/5

"Your customer care is just amazing. I would surely recommend your service."

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents.

5. Cookie Management

Users find Didomi's cookie management cumbersome due to missing integrations and a complicated user interface.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Very good product, lack of better data"

What do you dislike about Didomi?

We use a custom 'cookie-wall', where we ask readers to 'pay or consent' - and all the data provided in the dashboard and 'analytics' is wrong. I unde

Jekaterina R.

Small-Business (50 or fewer emp.)

4.5/5

"Didomi as a CMP solution for European market"

What do you dislike about Didomi?

Didomi has quite a broad spectrum of legislations that can be easily activated, however, it makes the UI a bit messier. We also are still missing an e

6. Slow Performance

Users have experienced slow performance with Didomi, noting delays in communication and web speed improvements.

See 3 mentions

See Related User Reviews

Keith F.

Enterprise (> 1000 emp.)

4.5/5

"Great service and product"

What do you dislike about Didomi?

It took quite a bit of time before my message reaced our rep.

Henrik L.

Mid-Market (51-1000 emp.)

4.5/5

"A great CMP for high volume websites"

What do you dislike about Didomi?

Only downside that we reported was how the logo in the consent window is served to the end user. We need to have cached better to score better on the

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Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

8/8/2024

"Excellent!"

5/5

What do you like best about Didomi?

Didomi is a really well-designed tool, ergonomic and easy to set up, and the support is both quick and effective! Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The ability to download the list of validated/non-validated vendors, and the ability to upload a list to update would be appreciated. Review collected by and hosted on G2.com.

Cesar L.

Digital Specialist

Mid-Market (51-1000 emp.)

10/30/2024

"Everything was easy and smooth"

4.5/5

What do you like best about Didomi?

The support from the Account in charge with us Review collected by and hosted on G2.com.

What do you dislike about Didomi?

the platform isn't 100% easy, but after sometime you know what to do Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

8/21/2024

"An excellent CMP, complete and effective"

5/5

What do you like best about Didomi?

Didomi perfectly addresses our GDPR challenges and provides a complete view of performance. The customization possibilities are very interesting and make Didomi a CMP with a 360-degree approach. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The features and power of the tool make the interface not easy to grasp for the average user. Customizing the CMP requires some basic coding knowledge. Review collected by and hosted on G2.com.

Eva Violetta J.

Web Analyst

Mid-Market (51-1000 emp.)

11/18/2022

"Your customer care is just amazing. I would surely recommend your service."

5/5

What do you like best about Didomi?

Didomi really want to help it's customers to grow in business and to have more accurate data. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Is is quite difficult for me to get familiar with the interface - where to find which functionality. I miss analytics report about specific consents. I want to see consent rate for marketing, analytics and other consents. Review collected by and hosted on G2.com.

Response from Karen Montes of Didomi

edit

Hello Eva!

We really are grateful that you took the time to share your experience with us and we feel fortunate to have customers like you. Thank you so much for your kind words. We look forward to keep working with you!

Emanuel C.

Mid-Market (51-1000 emp.)

2/15/2024

"Easy to configure and manage CMP"

5/5

What do you like best about Didomi?

From the first day we started the implementation of the CMP, we had the technical support that was indicating the recommended configuration for our needs, having several sites, with only configure one, we could duplicate it and simply replace the content in the rest, saving us a lot of configuration time.

The reports are very clear and dynamic, we count on technical support for any problems we may have. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The truth is that I have nothing to criticize, in the last update of the platform the option to configure the CMP in other countries individually was incorporated. Review collected by and hosted on G2.com.

Response from Karen Montes of Didomi

edit

Hello Emanuel!

Thank you so much for taking the time to leave us such a detailed review. We're thrilled to hear that Didomi has become your go-to solution for data consent management across your extensive network of websites.

Thanks again for choosing Didomi and for your trust in our services. We look forward to continuing our successful partnership!

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

11/4/2024

"Privacy focused"

4/5

What do you like best about Didomi?

They are tremendously focused on approaching cookie management from a privacy perspective. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

We cannot discuss with technical support in a call certain issues that could be solved over a call faster. Review collected by and hosted on G2.com.

Verified User in Wine and Spirits

Mid-Market (51-1000 emp.)

11/18/2024

"Quick to ramp up"

3.5/5

What do you like best about Didomi?

Without having much understanding of the CMP space and GDPR we were able to ramp up Consent fast and effectively. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

It is missing some features when it comes to apps Review collected by and hosted on G2.com.

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

11/5/2024

"Feedback on Didomi"

4.5/5

What do you like best about Didomi?

Ergonomics of the platform

Very numerous customization possibilities

Team support Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Sometimes a bit complex to configure, but the support is there if needed. Review collected by and hosted on G2.com.

Paloma P.

Campaign Manager

Enterprise (> 1000 emp.)

7/25/2024

"Turnkey consent"

3.5/5

What do you like best about Didomi?

I appreciate the use of the platform which, in my opinion, is comprehensive and practical. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

The A/B tests are not optimized because we do not have the possibility to do them at the same time; they must be done one after the other. Review collected by and hosted on G2.com.

Response from Clara Verglas of Didomi

edit

Hello Paloma,

We have taken your comments into account and forwarded them to our product teams. We wish to thank you for taking the time to share your experience.

The Didomi team

Verified User in Consulting

Mid-Market (51-1000 emp.)

5/17/2024

"The implementation of the cookie banner with Didomi has been relatively easy."

4.5/5

What do you like best about Didomi?

It is an easy-to-understand tool, especially for analyzing users who have accepted/rejected cookies.

We have also received a lot of help from Didomi to understand the tool. Review collected by and hosted on G2.com.

What do you dislike about Didomi?

Didomi is somewhat more complicated than other CMPs to implement consent mode v2, especially because you have to understand the vendors and the purposes and then add when they accept analytical or advertising cookies. Review collected by and hosted on G2.com.

Response from Karen Montes of Didomi

edit

Hello

Thank you very much for your kind words. We take into account what you mention and share it with our product teams. We truly appreciate that you took the time to share your experience and consider ourselves fortunate to have customers like you. We look forward to continuing to work alongside you!