--- title: DiamanteDesk Reviews meta\_title: 'DiamanteDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how DiamanteDesk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 1 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DiamanteDesk Reviews & Product Details Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic * * * Seller [Eltrino](https://www.g2.com/sellers/eltrino) Discussions [DiamanteDesk Community](https://www.g2.com/products/diamantedesk/discuss) Languages Supported English Overview by Elena Kulbich (e-Commerce Solutions Development - Eltrino) Show More ## Pricing Pricing provided by DiamanteDesk. ### FREE 0 [ View More Pricing Information ](https://www.g2.com/products/diamantedesk/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,359) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/diamantedesk/competitors/alternatives) ![Melvin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melvin A.") MA Melvin A. Soporte Técnico en Sistemas Enterprise (\> 1000 emp.) 8/23/2019 "A great customer service platform for different areas of an organization" 4/5 What do you like best about DiamanteDesk? DiamanteDesk has features that are very useful to my organization. To begin with, customization on the platform makes us create an easy-to-learn work environment for our new support agents. On the other hand, it has an automation system, supervised by our agents that makes the assistance process much faster. Review collected by and hosted on G2.com. What do you dislike about DiamanteDesk? Spam messages are really annoying to delete, because they cannot all be selected at the same time, the selection has to be one by one making us waste time that we can invest organizing the tickets that arrive at the portal. Review collected by and hosted on G2.com. Recommendations to others considering DiamanteDesk: DiamanteDesk has an excellent ticket management system, is very customizable and has tools to create reports. What I like most is that it is an application that has been in the market for several years and has been maintained with affordable prices. I recommend it. Review collected by and hosted on G2.com. What problems is DiamanteDesk solving and how is that benefiting you? Through this customer service we can resolve contingency incidents that occur in the early morning hours. DiamanteDesk has a great telephone service that allows you to communicate with the customer immediately to address your problem. In addition, we can solve common problems through their email that they enter the portal tray in an orderly manner and are classified according to their priority. Review collected by and hosted on G2.com. Show More 8/25/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of DiamanteDesk for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,758) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 2 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. ](https://www.g2.com/products/zoho-desk/reviews "Zoho Desk")[ 3 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,359) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 4 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,019) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 5 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 6 ![Connecteam Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam Logo") Connecteam 4.6 (3,505) Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. ](https://www.g2.com/products/connecteam/reviews "Connecteam")[ 7 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,920) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 8 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,507) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 9 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 10 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ## Questions about DiamanteDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about DiamanteDesk ](https://www.g2.com/products/diamantedesk/discussions/new) GU Guest User What is DiamanteDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-diamantedesk-used-for) [ View all Discussions ](https://www.g2.com/products/diamantedesk/discuss) ## Pricing Options Pricing provided by DiamanteDesk. ### FREE 0 [ View More Pricing Information ](https://www.g2.com/products/diamantedesk/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Top AI assistants for meeting agenda preparation](https://www.g2.com/discussions/what-are-the-top-ai-assistants-for-meeting-agenda-preparation)[What is the best punch list software for construction projects tracking final defects and rework?](https://www.g2.com/discussions/what-is-the-best-punch-list-software-for-construction-projects-tracking-final-defects-and-rework)[Which education ERP platforms integrate financial aid, FAFSA processing, and institutional scholarships with student portals in a single system?](https://www.g2.com/discussions/which-education-erp-platforms-integrate-financial-aid-fafsa-processing-and-institutional-scholarships-with-student-portals-in-a-single-system) [What are the best spend management software available](https://www.g2.com/discussions/which-is-the-best-spend-management-software-available-in-the-market)[What platform provides the best automation for routine legal tasks?](https://www.g2.com/discussions/what-platform-provides-the-best-automation-for-routine-legal-tasks)[What platform integrates presentation tools with collaboration apps?](https://www.g2.com/discussions/what-platform-integrates-presentation-tools-with-collaboration-apps) [Show MoreShow Less](javascript:void(0);)