--- title: DiamanteDesk Reviews meta_title: 'DiamanteDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how DiamanteDesk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DiamanteDesk Reviews **Vendor:** Eltrino **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About DiamanteDesk Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic ## DiamanteDesk Reviews ### 1. A great customer service platform for different areas of an organization **Rating:** 4.0/5.0 stars **Reviewed by:** Melvin A. | Soporte Técnico en Sistemas , Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about DiamanteDesk?** DiamanteDesk has features that are very useful to my organization. To begin with, customization on the platform makes us create an easy-to-learn work environment for our new support agents. On the other hand, it has an automation system, supervised by our agents that makes the assistance process much faster. **What do you dislike about DiamanteDesk?** Spam messages are really annoying to delete, because they cannot all be selected at the same time, the selection has to be one by one making us waste time that we can invest organizing the tickets that arrive at the portal. **Recommendations to others considering DiamanteDesk:** DiamanteDesk has an excellent ticket management system, is very customizable and has tools to create reports. What I like most is that it is an application that has been in the market for several years and has been maintained with affordable prices. I recommend it. **What problems is DiamanteDesk solving and how is that benefiting you?** Through this customer service we can resolve contingency incidents that occur in the early morning hours. DiamanteDesk has a great telephone service that allows you to communicate with the customer immediately to address your problem. In addition, we can solve common problems through their email that they enter the portal tray in an orderly manner and are classified according to their priority. ## DiamanteDesk Discussions - [What is DiamanteDesk used for?](https://www.g2.com/discussions/what-is-diamantedesk-used-for) - [View DiamanteDesk pricing details and edition comparison](https://www.g2.com/products/diamantedesk/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+02%3A35%3A30+-0500&secure%5Bsession_id%5D=6b0e597d-2497-4bc2-bdf2-cfb795678066&secure%5Btoken%5D=f7616b2ec69c2d188e7e1451ba3899f1f21e363a900d8c95676eaec6dcec39a4&format=llm_user) ## DiamanteDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DiamanteDesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,677 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,581 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)