AN
Verified User in Marketing and Advertising
Business partner of the seller or seller's competitor, not included in G2 scores.
"Always fast & kind w resolution!"
5/5
What do you like best about Dialpad Support?

Quickness & resolution. Fast and most importantly help find a solution Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Nothing that I have found in the few times i have used support Review collected by and hosted on G2.com.

Marius C.
MC
Marius C.
Business partner of the seller or seller's competitor, not included in G2 scores.
"I love it, the AI could be better but I'm a fan. of the workflow live transcriptions and process"
5/5
What do you like best about Dialpad Support?

I like the transcripts, ability to see them live on call Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I don't have any dislikes with dialpad support Review collected by and hosted on G2.com.

AN
Verified User in Law Practice
Business partner of the seller or seller's competitor, not included in G2 scores.
"good"
5/5
What do you like best about Dialpad Support?

great always there when you need them every time. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

nothing really, not a lot of issues so far and the ones we have seen have been resolved. Review collected by and hosted on G2.com.

AN
Verified User in Consumer Goods
"Wonderful System"
4.5/5
What do you like best about Dialpad Support?

It is easy to use. Has lots of features. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

The amount of time it takes to transfer a call Review collected by and hosted on G2.com.

AN
Verified User in Legal Services
"Good call connection with lots of data"
4.5/5
What do you like best about Dialpad Support?

Quick to respond, helpful, usually have the right answers Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes feel like AI when you just want a real person Review collected by and hosted on G2.com.

AN
Verified User in Construction
"Always quick to answer a call when I need support."
5/5
What do you like best about Dialpad Support?

Integrations with Salesforce and Outreach Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes it can take a little while for leads from SF to update contacts in dialpad. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
"Onboarding Process"
4/5
What do you like best about Dialpad Support?

We are new and find the interface easy to use once you look at the training.

The onboarding team has been friendly and helpful to work with. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

We had a small issue where one number ported early. The onboarding team worked with us to get a solution quickly. Review collected by and hosted on G2.com.

AN
Verified User in Hospital & Health Care
"User friendly"
4/5
What do you like best about Dialpad Support?

Analytics, Ai enabled, sentiment analysis on customer calls, managers attention on escalations triggers. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

End-users that are not tech savey in our organization are finding the navigations difficult ad often needs IT assitance. Review collected by and hosted on G2.com.

AN
Verified User in Veterinary
"small kinks with connectivity"
4/5
What do you like best about Dialpad Support?

Quick and easy to report issues needing attention Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Response time is slow and info may not be stored Review collected by and hosted on G2.com.

AN
Verified User in Consumer Services
"Dialpad is simple to use with reliable call quality and helpful AI features."
5/5
What do you like best about Dialpad Support?

What I like best about Dialpad Support is how fast and knowledgeable the team is, making issues easy to resolve without back-and-forth. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

There’s not much to dislike, but response times can occasionally vary during very busy periods. Review collected by and hosted on G2.com.